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Best Practices for Building a Community in SharePoint
Mark Miller, founder and editor of EndUserSharePoint.com, built a community in less than 2 years that receives over 50,000 page views per week and has 13,600 email newsletter subscribers. He shares best practices for how others can build their own communities around Microsoft SharePoint.
Best Practices for Building a Community in SharePoint
- 1. Real World SharePoint:Builda SharePoint CommunityMark MillerFounder and EditorEndUserSharePoint.comChief Community Officer and SharePoint EvangelistGlobal 360
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- 3. Mark Miller, Founderand EditorEndUserSharePoint.com
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- 5. EndUserSharePoint.comCommunity of SharePointAuthors1,600 articles12,000 comments50,000 page views a week13,500 newsletter subscribers
- 6. Global 360 ChiefCommunity Officer and SharePoint Evangelist
- 7. Mark MillerCurrent SpeakingEngagementsSharePoint Saturday – Denver, Baltimore
- 8. Best Practices Conference,Washington, DC
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- 10. SharePoint Techies UserGroup, Pakistan
- 11. The Experts Conference,Dusseldorf
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- 13. The SharePoint Conference,Australia
- 14. The SharePoint Conference,New ZealandAgenda
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- 16. The Building Blocksof Community
- 17. The Best (andWorst) Practicesfor Community Building
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- 20. Definition“…. a social,religious, occupational, or other group sharing common characteristics or interests and perceived or perceiving itself as distinct in some respect from the larger society within which it exists”-- Dictionary.com
- 21. “…. group sharingcommon characteristics or interests”-- Dictionary.com
- 22. “…. perceived orperceiving itself as distinct”-- Dictionary.com
- 24. Why do peoplejoin communities?By Orion Miller, Age 7
- 25. “If you don’tknow something, somebody else might.”-- Orion Miller
- 26. “With one person,it’s hard to do a lot of things at once.”-- Orion Miller
- 27. “The bigger thegroup, the better.”-- Orion Miller
- 28. Why do peoplejoin communities?By Mark Miller, Age <unknown>
- 29. Initial interest (Lurker)Lookingfor an idea.
- 30. Initial Participation (MinorParticipant)Identifying with a specific idea so strongly, it breaks down the barrier to initial participation (the penny barrier).
- 31. Continued Participation (Evangelist)Recognitionfor their ideas and contributions.
- 32. Types of CommunitiesExternal Internal
- 33. ExternalUser GroupsSharePoint SaturdaysWebSitesTwitterForums
- 34. InternalUser GroupsSupport GroupsPowerUsersBrown Bag
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- 36. Building Blocks ofa CommunityFinding and Nurturing Followers
- 37. Get Started: Participate“Communityis built through participation and contribution.”-- Mark Miller
- 38. ParticipateLeave comments inexisting communities
- 39. ParticipateAsk and answerquestions in existing forums
- 40. ParticipateJoin events asa speakerSharePoint Saturdays Local User Group
- 41. Get Started: YourFirst Followers
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- 43. Discussion ForumLaura RogersEricAlexander
- 44. CommentsPat Iovanella -Ruven GotzRichard HarbridgeJohn FerringerKerri AbrahamJames LoveJason MacKenziePeter AllenMichael GreeneJay SimcoxAlexander BautzJim Bob HowardSara Haase
- 45. Types of Followers99% .9% .1%
- 46. Lurkers99% of yourcommunity
- 47. Minor Participants.9% ofyour community
- 48. Evangelists.1% of yourcommunity
- 49. Building Blocks ofa CommunityCommunity Structure
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- 53. Get Started: ForumSharePointOverflow.comAlexAngus (moderator)Nick Swan (instigator)Sam Dolan (branding)
- 54. How long willit take?“If you have to ask, you can’t afford it.”-- Anonymous
- 55. Worst PracticesWhen BuildingCommunity
- 56. Worst PracticeBuild itand they will come
- 57. Provide new content…WorstPracticeonce a week
- 58. Worst PracticeWorry aboutownership of content
- 59. Best PracticesWhen BuildingCommunity
- 60. Best PracticeStart witha party of one, and act as a content filter.
- 61. Best Practice Providefresh content… every, single day.
- 62. Best PracticeConsistently acknowledgeparticipants, even for the smallest contribution.
- 63. Best PracticeListen tothe participants. Conversation will dictate when it’s time to expand the vision.
- 64. Conclusion“I will neverbe Joel Oleson”-- Mark Miller
- 65. Mark MillerFounder andEditorEndUserSharePoint.comChief Community Officer and SharePoint EvangelistGlobal 360“Thank you for coming.”
Editor's Notes
- #4 Mark Miller is founder and editor of EndUserSharePoint.com. He is an internationally recognized proponent for the expansion of End User education for the SharePoint platform. Mark has been an independent technical trainer since 1996 for companies such as Hewlett Packard, SGI, Autodesk, Credit Suisse and Charles Scwab.Mark built and delivered the XML curriculum at New School University in New York City.In 2002 as an author for Wiley Publications, what published what many consider to be the industry standard for VoiceXML usage: VoiceXML – 10 Projects to Voice Enable Your Web Site. He has also been published by Sys-Con Publications, publishers of the XML Journal, for his work in creating dynamically generated courseware through the use of XML and XSLT.
- #5 He lives in New York City with his wife, two children, one dog, one gerbil, one turtle and eight goldfish.
- #6 EndUserSharePoint.com is one of the largest web sites in the world for SharePoint. There are over 1600 articles, written by 70 community oriented authors. In addition to the web site, EUSP also runs the SharePoint Community Calendar, SharePoint Community Web Part Wiki and Stump the Panel, a SharePoint Q&A Community resource.
- #7 Mark is the SharePoint Community Evangelist for Global 360, where he talks about the disparity between real world solutions utilizing Business Process Management and the current level of the Power User Community in SharePoint. As an evangelist, his mission is to educate the business users of SharePoint, showing them how to best utilize the platform to solve recurring business problems through the use of business analytics and automated processes.
- #8 I am scheduled to speak at these events, in addition to being part of an Share APAC Tour with Joel Oleson, Michael Noel, Dux Raymond Sy, Paul Swider and Eric Harlan.
- #9 What’s on tap for the next hour?
- #12 Along with the presentation, we’re going to discuss some of the best practices you can use when developing real world communities, and acknowledgesome of the worst practices we’ve seen “in the wild”.
- #13 That’s what we’re going to cover. If you came here to geek out on code or learn how to deploy solutions to the server or talk any kind of geek, you’re in the wrong room! This is a non-technical session, so my feelings won’t be hurt if you get up and leave now.