1. Customer Reference Story GTS Central Europe | Telecommunication | webMethods BPMS
GTS Central Europe Accelerates Internal Transformation by Implementing
webMethods BPMS, an Integrated Process Management Platform
Challenge
In 2009, GTS Central Europe began a transformation that merged its subsidiaries in five countries,
employing a total of approximately 1,500 people, into a single organization. Country-based
structures were replaced by an international organization, enabling the company to win
regional customers more effectively. At the same time, however, new organizational and
operational challenges emerged. GTS Central Europe determined that the ultimate solution to
these challenges would be to define and automate business processes that span all business GTS Central Europe is a leading
units. Since the company had no solution capable of meeting its long-term expectations in infrastructure-based provider of
that area, GTS Central Europe chose to acquire and implement a brand new process manage-
telecommunications services in Central
ment framework.
and Eastern Europe. GTS owns and
Solution operates an extensive fiber optic and
data center network throughout the
Having analyzed a number of potential solutions, GTS chose to implement webMethods BPMS
region. In the Czech Republic, Hungary,
from Software AG. The choice was largely determined by the solution’s versatility. GTS appreci-
ated the fact that, in addition to process management capabilities, webMethods BPMS also Poland, Romania and Slovakia, the
provides tools to define and execute business rules, integration functionality (including an company combines its regional
ESB), adapters for many enterprise-class applications, and tools for designing and generating footprint with deep local networks to
process reports. deliver a broad range of services. From
basic voice and data to complex virtual
Benefits private networks and managed data
• Versatility that allows a wide range of processes (including automated integration processes center services, GTS assembles the
and workflow processes) of different types and levels of complexity to be defined and im-
latest technology with its extensive
plemented within a single framework.
network to provide industry-leading
• Open architecture and easy integration that enables data and functionality from multiple
systems and applications to be utilized within a single process. customer solutions. With a rich
• Business agility to modify process parameters easily by using rules, without making signifi- operating history of nearly 20 years in
cant changes to the flow of each process. CEE, the company is committed to
• Process visibility, supervision and control with BAM (Business Activity Monitoring) function- providing service excellence and value
ality and tools to monitor processes and create reports, indicators, charts, etc. built directly to its nearly 40,000 business, carrier
into the platform.
and government customers.
• Low acquisition cost with an affordable QuickStart license that provides complete platform
functionality with a limited number of managed processes.
• Low maintenance cost with a single framework capable of supporting various process man-
agement needs.
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