1. Harris Teeter
Neighborhood Food & Pharmacy
By Jessica Badalamenti

2. Overview
As it stands today there is a direct need to
address scheduling and staffing issues within the
organization. By researching and offering
recommendations will not only address internal
customer service issues, but will better build
relations with external customers as well.
Offering an overall organizational success.

3. Opportunities
• Staffing and scheduling
• Customer satisfaction
(internal/external)
• Competition with other organizations

4. Audience Analysis
• Recommendations and comments will be
supplied to the following:
– Mal Lambert (Assistant Meat Manger)
– Kimberly Towrey (Sales Representative)

5. Concerns of Audience
– Mal Lambert
1. Staffing correctly to better serve customers
2. Keep employees satisfied
3. Staying with 40 work week while meeting
business needs
– Kimberly Towrey
1. External customer satisfaction
2. Inventory

6. Stakeholders
Harris Teeter employees
Investors
External customers
Community

7. References
• Harris Teeter Employee(s)
• Sales Representatives
• Online resources