2. About Clovertec
• We have an experienced team of sales consultants and
committed IT professionals dedicated to provided the
best advice and solutions
• Located in Allerton Bywater we have easy access to the
M62, M1, A1 and M18 motorways putting us in a
perfect location for access to the whole of Yorkshire
• We are a Microsoft Certified Partner and have fully
qualified engineers
3. Internal IT
• Think of Clovertec, not as an outsourcing company but
rather your internal IT managers
• We provide a range of services within the contract
from network support both on-site and remotely to
remote backup and Disaster Recovery
• Our service has evolved into a proactive support supply
rather than reactive
4. Engineers
• Our engineers are qualified to the highest
Microsoft Server standards and are regularly
trained and updated on new releases
• We have an excellent client to engineer ratio
enabling us to respond quickly and efficiently to
any client issue
5. Clients
• Our clients range from small professional
companies to multinational companies with
offices located as far as Cornwall
• We have numerous client testimonials available
on request
6. Setup and Correction
• We will, as a one off service, setup your network
correctly
• We will also correct any other problems we find and
look for ways to streamline and make your jobs
easier
• This service will be F.O.C, we offer this to clients
upon inception of your contract
7. Audit
Have a free audit done by our
professionals for an unbiased view of
your infrastructure, this is totally none
intrusive and no data is changed or
removed. This will locate network
problems and weaknesses you may
have been unaware of
8. Once a Client
• We offer a wide variety of company benefits once you
are a client of Clovertec Ltd
• We provide many things such as managed ADSL lines
and Domain Hosting and Registration
• We also offer services such as Back Office Solutions,
Server Replication and Disaster Recovery Solutions.
These are only available to clients on contract however
as there is no profit for Clovertec, they are merely
services we provide within your contract at cost to us
9. Response Times
• We offer a guaranteed response time of 2 hours for
major server and network problems but our average
response time is less than 1 hour
• We use a efficient Help Desk software allowing you to
follow the progress of your logged calls giving you a one
to one service with our IT professionals
10. Summary
• Clovertec will provide you with the best possible level of service; our
professional team will make sure you are always confident of your systems’
security and stability.
• We will do our utmost to make you a repeat subscriber to our service for
years to come, pushing ourselves to the limit to exceed your expectations
thus developing with you
• We are firm believers that every client is dealt with the same level of
service and respect, customising our service around you and your
company’s needs and expanding with you
• We aim to provide a professional yet personal service to all our clients,
establishing high communicative levels and proactively monitoring your
infrastructure
