Agile Delivery And Governance At Scale

1. 1
DVSA:
Digital Transformation
Journey
Alan Morgans – Head of Digital

2. 2
A little about DVSA
4,400
EMPLOYEES
500
SITES
5
ADMIN SITES
£360
million

3. 3
Interactions with DVSA
1.9 million
THEORY TESTS
1.6 million
DRIVING TESTS
42 million
MOT TESTS PER YEAR
77,000
Heavy Goods Vehicle
OPERATOR
LICENCES
9,500
Public Service Vehicle
OPERATOR
LICENCES
833,000
HGV/PSV
MOT TESTS PER YEAR

4. 4
The MOT service – case study
23,000
GARAGES
80,000
USERS
42 million
TESTS PER YEAR
£65 million
REVENUE
£6 billion
CAR TAX
COLLECTION
30 million
PASSES PER YEAR
£35
AVERAGE MOT FEE
£1bn+
WORTH OF
TRANSACTIONS

5. 5
Outcomes achieved
200 releases to date
since September 2015
Run cost
reduced by 50%
As reviewers, we conclude that this is one of the best agile projects
we have seen in flight in government to-date, and can be seen as an
exemplar of the benefits of working collaboratively in an agile way.
GDS PEER REVIEW | May 2016
“
”
Reusable learnings
for next service

6. 6
DVSA Digital – what we do
• Deliver excellent digital by default services that meet user needs
and deliver Government and Agency transformation objectives
• Use Agile methodologies, governance and continuous delivery
principles to release benefits early and often
• Build sustainable capability to support, operate and improve digital
services at lower investment, without relying on outsourcing
• Create an empowered, can-do, delivery-focused culture invested
in creating measurable benefit, value, and meeting researched user
needs

7. 7
DVSA Digital – delivery model
• Integrated Service/Delivery/Run functions (no silos!)
• Service Management decides WHAT gets done. Delivery Management
decides HOW it gets done, and oversees the doing
• Agile teams, scaled model, mostly co-located, one distributed team
(Gdansk)
• Govern through Agile ceremonies and monthly Project Boards
• Spend and Digital by Default compliance requirements (DfT/GDS/MCO)
• DVSA Investment & Change Committee, and Directing Board

8. 8
Complex delivery portfolio
Beta>Live Phase
MOT
Major DbD service (£2bn+) –
underpins £6bn car tax revenue
Beta>Live Phase
OLCS
HGV operator licensing for businesses
Discovery Phase completing
Commercial Vehicle Services
Testing commercial vehicles
Discovery Phase commencing
Driver and Rider Services
Practical driving test and associated services

9. 9
Digital transformation journey
Matrix
Capability
Feature Delivery
Agile Governance
Beta to Live Phases
Turnaround MOT Project and
Retire Legacy MOT Service
Portfolio View:
Multiple Backlogs

10. 10
Agile governance concepts
This underpins and de-risks:
• Digital Portfolio Delivery
• Service Transformation
• Agency Business Transformation
• Building Sustainable Capability
• Technology Modernisation
Agile Governance –
‘right things, right ways, right capability’

11. 11
Agile governance iterations
• Service Design process
• New capability (SD & Data Sci)
• Value matrix
• New control artefacts for:
• Planning & Delivery Roadmap
• Spend tracking
• Quality
Agile Governance 1:
MOT service
• Agile PMO
• Feature delivery model
• SDLC and CI Process
• Multi-pipeline & zero downtime
deployments
• Iterate control artefacts
• Define consistent Operating Model
Agile Governance 2:
Digital Portfolio

12. 12
Service design
• Service and Business
transformation objective
• Iterative process – underpins all
service backlog prioritisation
• ‘Right thing, right way’ process
– critical and central part of
Agile Governance
• Everything we do considers
‘value’ and is based on data
insight and user needs

13. 13
Feature delivery – new ‘currency’
• Service backlogs are aligned to features
• Features are transactional journeys (for variety of personas)
• We research user needs and map transformation outcomes
and business benefits to features
• We prioritise consistently across the portfolio

14. 14
Feature delivery – portfolio view
• Multiple backlogs, common priority, common service design principles
(data and research)
• Matrix the capability (especially service design and webops)
• Move from monolithic project legacy approach
• Benefit aligned to Features – Discovery>Live

15. 15
WebOps – modern infrastructure
• AWS – current platform of choice (reviewed regularly)
• MOT CI pipeline built out to support Portfolio. Significant enabling benefits
• Iterative improvements and innovation – blue/green deployment & multiple
service backlogs supported

16. 16
Cross Portfolio Synergy – eg MOT & CVS
• Cross portfolio synergy – transformation opportunities
3
Functional Overlap

17. 17
The next few years
• Deliver (at pace!) successful business transformation through delivery of
digital by default service portfolio
• Innovation – AG.2, feature delivery and aligned benefit, matrix our capability,
continuous delivery, blue/green deployment. MVP strategic tech in-project.
MORE ‘firsts’
• Use Agile methodologies, governance and continuous delivery principles to
deliver and release benefit on a feature level
• Build sustainable capability, graduate recruitment and training, apprenticeships,
more Agile/DevOps roles across the portfolio, proactive enablement by vendors
• Create a proactive, empowered, delivery-focused culture invested in meeting
researched user needs

18. 18
Thank you
alan.morgans@dvsa.gov.uk
aureliadigital@gmail.com
@DVSAgovuk