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Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
Ethan yarbrough allyis_toward_a_more_connected_company
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Ethan yarbrough allyis_toward_a_more_connected_company

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The presentation looks at the ways that employees are able to connect to information and people when they are not at work -- when they are using consumer technologies – then compares that to the kinds …

The presentation looks at the ways that employees are able to connect to information and people when they are not at work -- when they are using consumer technologies – then compares that to the kinds of outdated, disconnected and overly regulated tools they have to contend with at work. Typically, the result is a disconnected information environment in which employees are unable to find either the data or the people they most need to connect with. That can have a negative impact on productivity and engagement. Since the number one way that employees solve problems at work remains talking to a person with the necessary expertise it’s critical that the technology environment evolve to support that need and to do it more effectively

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  • 1:AIIM Industry Watch2:Interactive Data Corporation3: Interactive Data Corporation, Forrester
  • Transcript

    • 1. Toward a More Connected CompanyConnecting Employees to Information and Each Other to Increase Productivity and Build Engagement<br />Ethan YarbroughPresident &amp; Co-Founder<br />@ethany<br />blog.allyis.com<br />ethany@allyis.com<br />
    • 2. What We’ll Cover<br /><ul><li>Our relationships with technology at home and at work:
    • 3. What are the differences
    • 4. Why the differences exist
    • 5. Impact of the differences on employee experience
    • 6. Creating technology environments that meet employee expectations
    • 7. Common workplace technology pains and problems
    • 8. At a high level: How to apply technology to address these problems
    • 9. Impacts on productivity and morale</li></li></ul><li>The Truth Behind It All<br />“The only differentiator that matters is customer experience.” – Sean O’Driscoll, Ants Eye View<br />“Employee experience becomes customer experience” – Me <br />(and, as it turns out, Sir Richard Branson http://www.theleadershiphub.com/blogs/one-thing-i-learnt-last-week-richard-branson)<br />
    • 10. <ul><li> &quot;By (2011) Apple’s revenues from the iPhone and the iPad will more than double its revenues from the entire Macintosh product line.” – Newsweek, June 2010
    • 11. Twitter and Facebook are training us in “emergent awareness” </li></ul>“Teens send an average of 6 texts per hour they’re awake.” <br />- http://www.saltywaffle.com/did-twitter-kill-the-phone-call/<br />
    • 12. Our Changing Relationship With Technology<br />Can your employees know whatever they need to know whenever they need to know it?<br />What if your competitors’ employees can?<br />71% say it’s easier to find information on the open internet than on the companies’ own knowledge management systems(1)<br />25% of employee time spent searching for people or information(2)<br />10% of salaries are spent on searches for information that is never found(3)<br />“Our Intranet is the first place I look for information and the last place I find it.”<br />
    • 13. Our Changing Relationship With Technology<br />At Home: <br />Not Knowing the Answer = Obsolete<br />At Work:<br />Not Knowing the Answer = Epidemic<br />
    • 14. What is your communication environment like?<br />Attention is a scarce resource / Increasing burden on employees to know what information they are looking for and how to find it / New technology helps content find people<br />
    • 15. What is your communication environment like?<br />Attention is a scarce resource / Increasing burden on employees to know what information they are looking for and how to find it / New technology helps content find people<br />
    • 16. Example:<br /><ul><li>Social Content Discovery
    • 17. Corporate Newsletter Site </li></ul>Profile<br />Type<br />1<br />Profile<br />Type<br />2<br />Profile<br />Type<br />3<br />Go<br />Go<br />Go<br />Profile Type 3<br /><ul><li>Users with same profile type downloaded this content
    • 18. Users with the same profile added this content</li></ul>It’s the Amazon.com approach to business content delivery<br /><ul><li> Value grows as people carry out individual actions
    • 19. Users just do what they would normally do, the system monitors and gets progressively more useful
    • 20. Reduces time to content discovery
    • 21. The system learns the user</li></ul>Connect With Profile 3 Users<br /><ul><li> Name
    • 22. Recent updates
    • 23. Name
    • 24. Recent updates
    • 25. Name
    • 26. Recent updates
    • 27. Newest updates
    • 28. Most commented on</li></li></ul><li>Example:<br /><ul><li>Bootstrapping a Social Network
    • 29. HP Watercooler
    • 30. Inferred key words
    • 31. Cross referenced against employee directory
    • 32. Suggests connections based on content similarity
    • 33. Unconscious development of relevant network
    • 34. Exposed key words list enables at-a-glance analysis of company trends, activity and focus </li></li></ul><li>Typical Business Information Environment<br />Approach to Information Discovery: BROWSE<br />This is limiting. And limiting is disempowering.<br />
    • 35. Integrated Business Information Environment<br />Mobile and Remote<br />Team Sites Layer<br />Enterprise Software Platform<br />Approach to Information Discovery: SEARCH, ALERT, RSS and EMERGENCE<br />Anytime Access = Empowerment<br />
    • 36. Social Is a Dirty Word?<br />60%<br />Percent of the workday<br />the average information worker spends<br />being social <br />in pursuit of goals <br />–Dion Hinchcliffe, Dachis Group<br />Don’t interpret “Social” as Facebook, and Twitter and YouTube or frivolous pursuits.<br />“Social” just means using a state of connectedness to derive co-created value and that has direct application to your work environment.<br />
    • 37. Enterprise Software Platforms<br />SharePoint<br />Jive<br />IBM Lotus Notes<br />Infosys<br />Cisco<br />SAP<br />SocialText<br />Leverage Software<br />ThoughtFarmer<br />Drupal<br />Fully integrated, single install, multiple configuration<br />Socially Enabled is Now the Norm<br />A nervous system for your company<br />
    • 38. Impacts on Productivity and Morale<br />Sources: Doculabs, MIT<br />
    • 39. Impacts on Productivity and Morale<br /><ul><li> Enhanced team-work
    • 40. Improved knowledge sharing
    • 41. Reduced time and effort to find information
    • 42. Better version control</li></ul>Better decision-making environment<br />High correlation between decision effectiveness and engagement (Bain &amp; Co.)<br /><ul><li> Reduced costs of operation
    • 43. Talent retention</li></li></ul><li>Your Technology Strategy Starts With People<br /><ul><li>Who is your audience?
    • 44. What is their relationship with technology?
    • 45. How do they consume information?
    • 46. Can you create communication environments that incorporate their established habits?</li></ul>Design as though anyone who knows anything is leaving tomorrow.<br />
    • 47. Thank You!<br />

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