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Demystify Microsoft Dynamics CRM - Sales with Social Listening
Tuesday June 24th , 2014
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
Agenda
About Emtec, Inc.
Dynamics CRM Road Map of Innovation
Social Listening Overview
Demo
How Can you Take Advantage of Dynamics Social Listening?
Q & A
2
About Emtec, Inc.
Emtec Around the World
US Locations
• Radnor, PA (HQ)
• Atlanta, GA
• Chicago, IL
• Dayton, OH
• Jacksonville, FL
• Herndon, VA
• Minneapolis, MN
• Oakbrook, IL
• St. Louis, MO
Global Offices
• Toronto, Canada
• Ottawa, Canada
• Pune, India
• Bangalore, India
Emtec: ‘Big enough to do the work, small enough to care’
4
Emtec Services at a Glance
• Emtec has completed more than 1,100 Package
Application engagements, including:
• 186 Microsoft Dynamics and more than 255 projects
• 200+ Oracle clients with more than 415 engagements
• 206 EPM / Hyperion & OBIEE clients and 323
engagements
• Emtec is a premier provider of SaaS and Emerging
technologies market, including 51 Salesforce Clients
with more than 75 engagements
• Emtec has performed more than 6.3M hours of
application development and maintenance work
ranging from Business Analysis to Product
Development
• Emtec has served more than 565 Infrastructure
services clients where we have:
• Deployed more than 1.85M servers, personal computers,
tablets and mobile devices
• Installed more than 925 Exabyte of storage
Triaged more than 30,000 L1 support incidents
• Service management solutions for more than 125 clients
Emtec Quick Facts
Serving clients
for over 46
years
Our consultants
have an
average of 14
years of
experience
~45% have
advanced
certifications
12 locations,
including 6
development
centers
73% of our
PMs,
Architects and
Consultants
have prior
experience with
Tier 1
consultancies
Over 650
full-time
professionals
$200 M IT
Services
Provider
Voted one of the
Top 100 Places
to Work
by Crain’s
Chicago in 2012
Regularly
compete & win
against larger
IT service
providers
Microsoft Practice
• Dynamics CRM
• Dynamics ERP (GP
& AX)
• SharePoint
• .NET Development
• Integrations
• Business
Intelligence
• SQL Server (SSRS,
SSIS, SSAS)
• Infrastructure
• Business Analysis
• Project
Management
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
Emtec Microsoft Dynamics CRM Practice
• Success – we have implemented over 300 successful projects and bring a
wealth of real world experience to each engagement.
• Global Delivery Capabilities – we provide multiple delivery model options
ranging from all on-shore to an on-shore / off-shore combination. Our off-shore
resources are also certified professionals in Dynamics CRM, Salesforce,
SharePoint, .NET, and data migration/integration tools and technologies.
• ISO 9001:2008 certified – demonstrates our focus on quality management
• Gartner/AMR Certified in Financial Services & Professional Services
5
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
Emtec Microsoft Dynamics CRM Practice
• Holistic approach – ensures higher ROI on our
engagements
• On-Premise or Cloud – our client base ranges from
small CRM online projects to large multi-year, multi-
division, on premise implementations
• Depth – our practice consists of 15 certified
professionals, including some seasoned consultants with
experience dating back to Dynamics CRM 1.0
• Breadth – our practice brings complex CRM
implementation experience project management,
configuration, process analysis, server architecture, .NET
customization, business intelligence, integrations
6
Dynamics CRM Road Map of Innovation
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
Dynamics CRM Road Map of Innovation
8
Social Listening Overview
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
Listen and Analyze
10
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
Monitor and Respond
11
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
How It Works
•Configure keyword searches of your brands & products
•Scours social network posts
–Twitter
–Facebook
–Blogs
–YouTube
•Analyzes keywords & phases in their native language
•Assesses each post as positive, negative or neutral
•Presents sentiment & post volume (buzz) trends in
easy-to-read charts
12
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
Sentiment Engine
13
DEMO
How Can you Take Advantage of Dynamics Social Listening?
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
Pricing
16
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
For More Information
•http://www.microsoft.com/en-us/dynamics/crm-social.aspx
•Or search for: Dynamics Social Listening Get Started
–Free 30-Minute Trial
17
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
Coming later this year
18
Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
How to Connect with Emtec, Inc.
John Szuberla: 312-216-4915
John.Szuberla@emtecinc.com
www.emtecinc.com
Gary Christiansen: 312-216-4950
Gary.Christiansen@emtecinc.com
www.emtecinc.com
19
Q & A
Thank you for attending!

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Crm trilogy webinar day 1 sales with social listening

  • 1. Demystify Microsoft Dynamics CRM - Sales with Social Listening Tuesday June 24th , 2014
  • 2. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Agenda About Emtec, Inc. Dynamics CRM Road Map of Innovation Social Listening Overview Demo How Can you Take Advantage of Dynamics Social Listening? Q & A 2
  • 4. Emtec Around the World US Locations • Radnor, PA (HQ) • Atlanta, GA • Chicago, IL • Dayton, OH • Jacksonville, FL • Herndon, VA • Minneapolis, MN • Oakbrook, IL • St. Louis, MO Global Offices • Toronto, Canada • Ottawa, Canada • Pune, India • Bangalore, India Emtec: ‘Big enough to do the work, small enough to care’ 4 Emtec Services at a Glance • Emtec has completed more than 1,100 Package Application engagements, including: • 186 Microsoft Dynamics and more than 255 projects • 200+ Oracle clients with more than 415 engagements • 206 EPM / Hyperion & OBIEE clients and 323 engagements • Emtec is a premier provider of SaaS and Emerging technologies market, including 51 Salesforce Clients with more than 75 engagements • Emtec has performed more than 6.3M hours of application development and maintenance work ranging from Business Analysis to Product Development • Emtec has served more than 565 Infrastructure services clients where we have: • Deployed more than 1.85M servers, personal computers, tablets and mobile devices • Installed more than 925 Exabyte of storage Triaged more than 30,000 L1 support incidents • Service management solutions for more than 125 clients Emtec Quick Facts Serving clients for over 46 years Our consultants have an average of 14 years of experience ~45% have advanced certifications 12 locations, including 6 development centers 73% of our PMs, Architects and Consultants have prior experience with Tier 1 consultancies Over 650 full-time professionals $200 M IT Services Provider Voted one of the Top 100 Places to Work by Crain’s Chicago in 2012 Regularly compete & win against larger IT service providers Microsoft Practice • Dynamics CRM • Dynamics ERP (GP & AX) • SharePoint • .NET Development • Integrations • Business Intelligence • SQL Server (SSRS, SSIS, SSAS) • Infrastructure • Business Analysis • Project Management
  • 5. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Emtec Microsoft Dynamics CRM Practice • Success – we have implemented over 300 successful projects and bring a wealth of real world experience to each engagement. • Global Delivery Capabilities – we provide multiple delivery model options ranging from all on-shore to an on-shore / off-shore combination. Our off-shore resources are also certified professionals in Dynamics CRM, Salesforce, SharePoint, .NET, and data migration/integration tools and technologies. • ISO 9001:2008 certified – demonstrates our focus on quality management • Gartner/AMR Certified in Financial Services & Professional Services 5
  • 6. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Emtec Microsoft Dynamics CRM Practice • Holistic approach – ensures higher ROI on our engagements • On-Premise or Cloud – our client base ranges from small CRM online projects to large multi-year, multi- division, on premise implementations • Depth – our practice consists of 15 certified professionals, including some seasoned consultants with experience dating back to Dynamics CRM 1.0 • Breadth – our practice brings complex CRM implementation experience project management, configuration, process analysis, server architecture, .NET customization, business intelligence, integrations 6
  • 7. Dynamics CRM Road Map of Innovation
  • 8. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Dynamics CRM Road Map of Innovation 8
  • 10. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Listen and Analyze 10
  • 11. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Monitor and Respond 11
  • 12. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. How It Works •Configure keyword searches of your brands & products •Scours social network posts –Twitter –Facebook –Blogs –YouTube •Analyzes keywords & phases in their native language •Assesses each post as positive, negative or neutral •Presents sentiment & post volume (buzz) trends in easy-to-read charts 12
  • 13. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Sentiment Engine 13
  • 14. DEMO
  • 15. How Can you Take Advantage of Dynamics Social Listening?
  • 16. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Pricing 16
  • 17. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. For More Information •http://www.microsoft.com/en-us/dynamics/crm-social.aspx •Or search for: Dynamics Social Listening Get Started –Free 30-Minute Trial 17
  • 18. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Coming later this year 18
  • 19. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. How to Connect with Emtec, Inc. John Szuberla: 312-216-4915 John.Szuberla@emtecinc.com www.emtecinc.com Gary Christiansen: 312-216-4950 Gary.Christiansen@emtecinc.com www.emtecinc.com 19
  • 20. Q & A
  • 21. Thank you for attending!