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Back to SEO Basics: 5 Critical Metrics You Must Master
Strategies for staying one step ahead of the rest

Dial: +1 (484) 589-1011
Access Code: 431-179-989




                                                    @webmarketing123
                                                    @bradleywjoe
                                                    #wm123
Housekeeping Items

 Are the slides available?
    Yes! Please email seo@webmarketing123.com

 We want to hear from you!
       @webmarketing123
       #wm123
       facebook.com/webmarketing123

 Download our 2011 State of Digital Media Survey
    Visit our home page for more info




                                                    #wm123
                                                    @bradleywjoe
What’s at Stake
  Search engine use is growing rapidly


               Currently, there are more
                     than 3 billion
               searches/day on Google




                                           Courtesy: SEOmoz

                                                    #wm123
                                                    @bradleywjoe
Search Engine User Behavior
  If you are not on the 1st page, you are invisible to most searchers




                                          Source : Jupiter Research, 2010   #wm123
                                                                            @bradleywjoe
Analytics Can Answer the Following Questions
     A sample of metrics we can track with website analytics programs


  How many
visitors do we                     Problem Recognition
                                                                         What keyword
  get to our                                                             searches led
     site?                                                               to visitors to
                                                                           our site?
                                   Information Search

          What is our
         ratio of new
         vs. returning                Evaluation of             What are our
           visitors?                  Alternatives              most popular
                                                                webpages?


                                        Purchase
                  How many              Decisions
                 people fill out
                 our “Contact
                  us” form?                               What is my
                                                         Average Order
                                        Purchase         Value (AOV)?

                                                                             #wm123
                                                                             @bradleywjoe
The Web Metrics Lifecycle
  Developed by Avinash Kaushik, this process helps to identify the
  “critical few” metrics for your business and take action on them.


                             Define


           Improve or
                                          Measure
            Eliminate




                    Action            Analyze

                                                Source: “Web Analytics 2.0,” Avinash Kaushik

                                                                        #wm123
                                                                        @bradleywjoe
Webinar Agenda: Metrics We’ll Cover

    Traffic Sources
1   Overview of different sources that send traffic to your site


    Organic Traffic
2   A critical metric for assessing the impact of your SEO efforts


    Top Webpages
3   Metric for determining which pages are most popular


    Visitor Engagement Metrics
4   Bounce rate, time on site, pages per visit


    Conversions
5   Helps to measure outcomes, i.e. did visitor perform our intended action?


                                                                           #wm123
                                                                           @bradleywjoe
Webinar Agenda: Metrics We’ll Cover

    Traffic Sources
1   Overview of different sources that send traffic to your site


    Organic Traffic
2   A critical metric for assessing the impact of your SEO efforts


    Top Webpages
3   Metric for determining which pages are most popular


    Visitor Engagement Metrics
4   Bounce rate, time on site, pages per visit


    Conversions
5   Helps to measure outcomes, i.e. did visitor perform our intended action?


                                                                           #wm123
                                                                           @bradleywjoe
Metric Defined: Traffic Sources
  Overview of the different kinds of sources that send traffic to your site




                                                                #wm123
                                                                @bradleywjoe
Why This Metric Matters: Traffic Sources
  The better you understand where your traffic comes from, you can
  gain insight into what kind of people are coming and why




                                                           #wm123
                                                           @bradleywjoe
Google Benchmark Results: Traffic Sources
  Direct traffic continues to lead the way at nearly 37% of overall traffic.
  Search engine traffic grew the most during same period YOY.


 % Visits from
                  Nov ‘09–Feb ‘10   Nov ‘10-Feb ‘11      Difference
   Sources

    Direct             36.5%             36.8%              +0.3%

   Referral            21.0%             19.4%              -1.6%


Search Engines         27.0%             28.0%              +1.0%


     Other             15.5%             15.8%              +0.3%



                                                                #wm123
                                                                @bradleywjoe
Recommendation #1: Improving “Traffic Sources”
  Select a mix of both “head match” and “long tail” keywords




                                                               #wm123
                                                               @bradleywjoe
Keyword Rankings: Helps Increase Overall Traffic
  Measured on a weekly, bi-weekly, or monthly basis




                                                      #wm123
                                                      @bradleywjoe
Webinar Agenda: Metrics We’ll Cover

    Traffic Sources
1   Overview of different sources that send traffic to your site


    Organic Traffic
2   A critical metric for assessing the impact of your SEO efforts


    Top Webpages
3   Metric for determining which pages are most popular


    Visitor Engagement Metrics
4   Bounce rate, time on site, pages per visit


    Conversions
5   Helps to measure outcomes, i.e. did visitor perform our intended action?


                                                                           #wm123
                                                                           @bradleywjoe
Metric Defined: Organic Search Engine Traffic
  Traffic to your site that came from search engines, but you did not
  pay for, i.e. PPC ads




                                                              #wm123
                                                              @bradleywjoe
Metric Defined: Organic Search Engine Traffic
  Traffic to your site that came from search engines, but you did not
  pay for, i.e. PPC ads




                                                              #wm123
                                                              @bradleywjoe
Why This Metric Matters: Organic Search Traffic
        Measures effectiveness of SEO program




Filter out “branded” traffic

                                                #wm123
                                                @bradleywjoe
Recommendation #2: Measure the Long Tail
  Besides measuring just organic search traffic improvements, also
  keep track of how many keywords are driving traffic to your site




2011


 vs.


2010

                                                           #wm123
                                                           @bradleywjoe
Webinar Agenda: Metrics We’ll Cover

    Traffic Sources
1   Overview of different sources that send traffic to your site


    Organic Traffic
2   A critical metric for assessing the impact of your SEO efforts


    Top Webpages
3   Metric for determining which pages are most popular


    Visitor Engagement Metrics
4   Bounce rate, time on site, pages per visit


    Conversions
5   Helps to measure outcomes, i.e. did visitor perform our intended action?


                                                                           #wm123
                                                                           @bradleywjoe
Metric Defined: Top Webpages
  Your website’s most visited webpages for a particular time period




                                                             #wm123
                                                             @bradleywjoe
Why This Metric Matters: Are Top Pages Optimized?
  Allows you to prioritize which pages to focus content and conversion
  improvements on




                                                            #wm123
                                                            @bradleywjoe
Recommendation #3: Landing Pages Best Practices
         These are pages that your visitors will initially see – make sure
         they’re conversion friendly!


• Drive a single call-to-action


• Simplify navigation


• Include a clear offer or incentive


• Engage eye contact with graphics
and color




                                                                      #wm123
                                                                      @bradleywjoe
Contact Us about Qualifying for a Complimentary Analysis


 -Competitive Report: find out where you rank against your top
 competitors and what tactics they’re employing


 -Opportunity Analysis: learn how to improve your Digital Marketing
 Strategy and see how much opportunity is available for your company


 -ROI Tracking: detailing the keywords and sources that visitors are using
 to discover your website and if those visitors are converting into leads and
 sales




                            Please contact:
                    seo@webmarketing123.com



                                                                                #wm123
                                                                                @bradleywjoe
Webinar Agenda: Metrics We’ll Cover

    Traffic Sources
1   Overview of different sources that send traffic to your site


    Organic Traffic
2   A critical metric for assessing the impact of your SEO efforts


    Top Webpages
3   Metric for determining which pages are most popular


    Visitor Engagement Metrics
4   Bounce rate, time on site, pages per visit


    Conversions
5   Helps to measure outcomes, i.e. did visitor perform our intended action?


                                                                           #wm123
                                                                           @bradleywjoe
Metric Defined: Engagement
  Compared to a year ago, websites have seen reduced pages per
  visit, average time on site, as well as bounce rate.



                    Nov ‘09–Feb ‘10   Nov ‘10-Feb ‘11   Difference



   Pages/Visit           4.9               4.5            -0.4


  Bounce Rate           48.2%             47.0%          -1.2%


 Avg Time on Site        5:49              5:23           -0:26



                                                             #wm123
                                                             @bradleywjoe
Metric Defined: Bounce Rate
  The percentage of single-page visits, i.e. visits in which the person
  left your site from the entrance page




                                                               #wm123
                                                               @bradleywjoe
Google Benchmark Results: Bounce Rate
  Average bounce hovers around 50%, i.e. half of visitors arrive on
  your website and leave with visiting any other pages




                                                             #wm123
                                                             @bradleywjoe
Recommendation #4: Improving “Bounce Rate”
  Develop a mapping document that targets 3-5 keywords per page




                                                        #wm123
                                                        @bradleywjoe
Webinar Agenda: Metrics We’ll Cover

    Traffic Sources
1   Overview of different sources that send traffic to your site


    Organic Traffic
2   A critical metric for assessing the impact of your SEO efforts


    Top Webpages
3   Metric for determining which pages are most popular


    Visitor Engagement Metrics
4   Bounce rate, time on site, pages per visit


    Conversions
5   Helps to measure outcomes, i.e. did visitor perform our intended action?


                                                                           #wm123
                                                                           @bradleywjoe
Metric Defined: Conversion Rate
      One of digital marketer’s favorite metrics for measuring outcomes




                                          Outcomes (leads, sales,
                                            form fill outs, etc.)
    Conversion
      Rate
                                            Total Number of Visits


Ask Yourself: How many visitors completed your intended action?

                                                                #wm123
                                                                @bradleywjoe
Why This Metric Matters: Conversion Rate
   Conversion Rate helps us prove the value of our digital marketing
   investment


Conversion Rate is a great metric because…

 Compared to most online metrics, it is one of the
  closest to actual business outcomes

 It can be optimized for and improved!

 It measures if our visitors are performing our
  intended actions on the website




                                                             #wm123
                                                             @bradleywjoe
Google Benchmark Results: Conversion Rate
  Conversion rates vary by country, with the US conversion rate being
  approximately 1%




                                                            #wm123
                                                            @bradleywjoe
Recommendation #5: Match Keywords to Conversions
  Determine which keywords are driving conversions for your site




                                                           #wm123
                                                           @bradleywjoe
Recommendation #5: Match Keywords to Conversions
  Determine which keywords are driving conversions for your site




                                                           #wm123
                                                           @bradleywjoe
Key Takeaways


• What Gets Measured, Gets Managed: Take advantage of analytics
tools to start tracking important website metrics


• Define Your End Goal: Regardless of tactics utilized, don’t lose site of
overall strategy and expected outcomes.


• Prove the ROI: Continually measure the performance of digital channels
(SEO, PPC, Social) and verify that it is the best use of your company’s
investment.




                                                                             #wm123
                                                                             @bradleywjoe
Thank You!
Contact Us about Qualifying for a Complimentary Analysis


 -Competitive Report: find out where you rank against your top
 competitors and what tactics they’re employing


 -Opportunity Analysis: learn how to improve your Digital Marketing
 Strategy and see how much opportunity is available for your company


 -ROI Tracking: detailing the keywords and sources that visitors are using
 to discover your website and if those visitors are converting into leads and
 sales




                            Please contact:
                    seo@webmarketing123.com



                                                                                #wm123
                                                                                @bradleywjoe

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Web123 SEO Metrics to Master-11-09-2011

  • 1. Back to SEO Basics: 5 Critical Metrics You Must Master Strategies for staying one step ahead of the rest Dial: +1 (484) 589-1011 Access Code: 431-179-989 @webmarketing123 @bradleywjoe #wm123
  • 2. Housekeeping Items  Are the slides available?  Yes! Please email seo@webmarketing123.com  We want to hear from you! @webmarketing123 #wm123 facebook.com/webmarketing123  Download our 2011 State of Digital Media Survey  Visit our home page for more info #wm123 @bradleywjoe
  • 3. What’s at Stake Search engine use is growing rapidly Currently, there are more than 3 billion searches/day on Google Courtesy: SEOmoz #wm123 @bradleywjoe
  • 4. Search Engine User Behavior If you are not on the 1st page, you are invisible to most searchers Source : Jupiter Research, 2010 #wm123 @bradleywjoe
  • 5. Analytics Can Answer the Following Questions A sample of metrics we can track with website analytics programs How many visitors do we Problem Recognition What keyword get to our searches led site? to visitors to our site? Information Search What is our ratio of new vs. returning Evaluation of What are our visitors? Alternatives most popular webpages? Purchase How many Decisions people fill out our “Contact us” form? What is my Average Order Purchase Value (AOV)? #wm123 @bradleywjoe
  • 6. The Web Metrics Lifecycle Developed by Avinash Kaushik, this process helps to identify the “critical few” metrics for your business and take action on them. Define Improve or Measure Eliminate Action Analyze Source: “Web Analytics 2.0,” Avinash Kaushik #wm123 @bradleywjoe
  • 7. Webinar Agenda: Metrics We’ll Cover Traffic Sources 1 Overview of different sources that send traffic to your site Organic Traffic 2 A critical metric for assessing the impact of your SEO efforts Top Webpages 3 Metric for determining which pages are most popular Visitor Engagement Metrics 4 Bounce rate, time on site, pages per visit Conversions 5 Helps to measure outcomes, i.e. did visitor perform our intended action? #wm123 @bradleywjoe
  • 8. Webinar Agenda: Metrics We’ll Cover Traffic Sources 1 Overview of different sources that send traffic to your site Organic Traffic 2 A critical metric for assessing the impact of your SEO efforts Top Webpages 3 Metric for determining which pages are most popular Visitor Engagement Metrics 4 Bounce rate, time on site, pages per visit Conversions 5 Helps to measure outcomes, i.e. did visitor perform our intended action? #wm123 @bradleywjoe
  • 9. Metric Defined: Traffic Sources Overview of the different kinds of sources that send traffic to your site #wm123 @bradleywjoe
  • 10. Why This Metric Matters: Traffic Sources The better you understand where your traffic comes from, you can gain insight into what kind of people are coming and why #wm123 @bradleywjoe
  • 11. Google Benchmark Results: Traffic Sources Direct traffic continues to lead the way at nearly 37% of overall traffic. Search engine traffic grew the most during same period YOY. % Visits from Nov ‘09–Feb ‘10 Nov ‘10-Feb ‘11 Difference Sources Direct 36.5% 36.8% +0.3% Referral 21.0% 19.4% -1.6% Search Engines 27.0% 28.0% +1.0% Other 15.5% 15.8% +0.3% #wm123 @bradleywjoe
  • 12. Recommendation #1: Improving “Traffic Sources” Select a mix of both “head match” and “long tail” keywords #wm123 @bradleywjoe
  • 13. Keyword Rankings: Helps Increase Overall Traffic Measured on a weekly, bi-weekly, or monthly basis #wm123 @bradleywjoe
  • 14. Webinar Agenda: Metrics We’ll Cover Traffic Sources 1 Overview of different sources that send traffic to your site Organic Traffic 2 A critical metric for assessing the impact of your SEO efforts Top Webpages 3 Metric for determining which pages are most popular Visitor Engagement Metrics 4 Bounce rate, time on site, pages per visit Conversions 5 Helps to measure outcomes, i.e. did visitor perform our intended action? #wm123 @bradleywjoe
  • 15. Metric Defined: Organic Search Engine Traffic Traffic to your site that came from search engines, but you did not pay for, i.e. PPC ads #wm123 @bradleywjoe
  • 16. Metric Defined: Organic Search Engine Traffic Traffic to your site that came from search engines, but you did not pay for, i.e. PPC ads #wm123 @bradleywjoe
  • 17. Why This Metric Matters: Organic Search Traffic Measures effectiveness of SEO program Filter out “branded” traffic #wm123 @bradleywjoe
  • 18. Recommendation #2: Measure the Long Tail Besides measuring just organic search traffic improvements, also keep track of how many keywords are driving traffic to your site 2011 vs. 2010 #wm123 @bradleywjoe
  • 19. Webinar Agenda: Metrics We’ll Cover Traffic Sources 1 Overview of different sources that send traffic to your site Organic Traffic 2 A critical metric for assessing the impact of your SEO efforts Top Webpages 3 Metric for determining which pages are most popular Visitor Engagement Metrics 4 Bounce rate, time on site, pages per visit Conversions 5 Helps to measure outcomes, i.e. did visitor perform our intended action? #wm123 @bradleywjoe
  • 20. Metric Defined: Top Webpages Your website’s most visited webpages for a particular time period #wm123 @bradleywjoe
  • 21. Why This Metric Matters: Are Top Pages Optimized? Allows you to prioritize which pages to focus content and conversion improvements on #wm123 @bradleywjoe
  • 22. Recommendation #3: Landing Pages Best Practices These are pages that your visitors will initially see – make sure they’re conversion friendly! • Drive a single call-to-action • Simplify navigation • Include a clear offer or incentive • Engage eye contact with graphics and color #wm123 @bradleywjoe
  • 23. Contact Us about Qualifying for a Complimentary Analysis -Competitive Report: find out where you rank against your top competitors and what tactics they’re employing -Opportunity Analysis: learn how to improve your Digital Marketing Strategy and see how much opportunity is available for your company -ROI Tracking: detailing the keywords and sources that visitors are using to discover your website and if those visitors are converting into leads and sales Please contact: seo@webmarketing123.com #wm123 @bradleywjoe
  • 24. Webinar Agenda: Metrics We’ll Cover Traffic Sources 1 Overview of different sources that send traffic to your site Organic Traffic 2 A critical metric for assessing the impact of your SEO efforts Top Webpages 3 Metric for determining which pages are most popular Visitor Engagement Metrics 4 Bounce rate, time on site, pages per visit Conversions 5 Helps to measure outcomes, i.e. did visitor perform our intended action? #wm123 @bradleywjoe
  • 25. Metric Defined: Engagement Compared to a year ago, websites have seen reduced pages per visit, average time on site, as well as bounce rate. Nov ‘09–Feb ‘10 Nov ‘10-Feb ‘11 Difference Pages/Visit 4.9 4.5 -0.4 Bounce Rate 48.2% 47.0% -1.2% Avg Time on Site 5:49 5:23 -0:26 #wm123 @bradleywjoe
  • 26. Metric Defined: Bounce Rate The percentage of single-page visits, i.e. visits in which the person left your site from the entrance page #wm123 @bradleywjoe
  • 27. Google Benchmark Results: Bounce Rate Average bounce hovers around 50%, i.e. half of visitors arrive on your website and leave with visiting any other pages #wm123 @bradleywjoe
  • 28. Recommendation #4: Improving “Bounce Rate” Develop a mapping document that targets 3-5 keywords per page #wm123 @bradleywjoe
  • 29. Webinar Agenda: Metrics We’ll Cover Traffic Sources 1 Overview of different sources that send traffic to your site Organic Traffic 2 A critical metric for assessing the impact of your SEO efforts Top Webpages 3 Metric for determining which pages are most popular Visitor Engagement Metrics 4 Bounce rate, time on site, pages per visit Conversions 5 Helps to measure outcomes, i.e. did visitor perform our intended action? #wm123 @bradleywjoe
  • 30. Metric Defined: Conversion Rate One of digital marketer’s favorite metrics for measuring outcomes Outcomes (leads, sales, form fill outs, etc.) Conversion Rate Total Number of Visits Ask Yourself: How many visitors completed your intended action? #wm123 @bradleywjoe
  • 31. Why This Metric Matters: Conversion Rate Conversion Rate helps us prove the value of our digital marketing investment Conversion Rate is a great metric because…  Compared to most online metrics, it is one of the closest to actual business outcomes  It can be optimized for and improved!  It measures if our visitors are performing our intended actions on the website #wm123 @bradleywjoe
  • 32. Google Benchmark Results: Conversion Rate Conversion rates vary by country, with the US conversion rate being approximately 1% #wm123 @bradleywjoe
  • 33. Recommendation #5: Match Keywords to Conversions Determine which keywords are driving conversions for your site #wm123 @bradleywjoe
  • 34. Recommendation #5: Match Keywords to Conversions Determine which keywords are driving conversions for your site #wm123 @bradleywjoe
  • 35. Key Takeaways • What Gets Measured, Gets Managed: Take advantage of analytics tools to start tracking important website metrics • Define Your End Goal: Regardless of tactics utilized, don’t lose site of overall strategy and expected outcomes. • Prove the ROI: Continually measure the performance of digital channels (SEO, PPC, Social) and verify that it is the best use of your company’s investment. #wm123 @bradleywjoe
  • 37. Contact Us about Qualifying for a Complimentary Analysis -Competitive Report: find out where you rank against your top competitors and what tactics they’re employing -Opportunity Analysis: learn how to improve your Digital Marketing Strategy and see how much opportunity is available for your company -ROI Tracking: detailing the keywords and sources that visitors are using to discover your website and if those visitors are converting into leads and sales Please contact: seo@webmarketing123.com #wm123 @bradleywjoe