8. CULTURE AND CUSTOMER SERVICE
$2B COMPANY
1999 โ TODAY
โ01 โ02 โ06โ03 โ04 โ05 โ07โ00 โ08
GrossSales$MM
$1,000
800
600
400
200
NOV โ09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING
17. WE HEARD FROM AROUND THE WORLD
UNIFIED
BY THE
SAME
VISION
NO MATTER WHAT
โขBACKGROUND
โขCULTURE
โขIDEAS
โขJOB
HAPPINESS
18.
19.
20. HOW CAN WE HELP? ;]
FOR:
QUESTIONS
CULTURE BOOK
COPY OF THE PRESENTATION
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
21. โขBE TRUE TO OUR (WEIRD) SELVES
โขLIVE OUR VALUES, PASSIONS AND
PURPOSE
โขPRIORITIZE FOR LASTING,
SUSTAINABLE HAPPINESS
IMAGINEโฆ