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SXSW        AUSTIN, TX        MARCH 12 2013         JENN LIMCEO & CHIEF HAPPINESS OFFICER
FIRST…THERE WAS ABOOKTHEN THERE WAS ABUS TOUR
WHAT IS YOUR GOAL INLIFE?
OUR BRAINS AREHARDWIRED TOSEEK HAPPINESS.YET WE’RESUPERBAD ATPREDICTINGWHAT CANSUSTAIN IT.
CAN COMPANIES  REALLY BESUCCESFUL WITHHAPPINESS AS A   BUSINESS    MODEL?
CULTURE                              AND         CUSTOMER SERVICE                                           $2B COMPANY   ...
HAPPINESS in theWORKPLACE          SALES 37%          PRODUCTIVITY31%          ACCURACY 19%          CREATIVITY300%   ...
IF RESEARCH SHOWSVISIONCORE VALUESHIGHER PURPOSELEADS TO HAPPINESS…           HOW DOES THAT         APPLY TO YOU AND      ...
HOW CAN WE HELP?                                      FOR:                                  QUESTIONS                     ...
Sxsw 2013 Panel - jenn lim - delivering happiness
Sxsw 2013 Panel - jenn lim - delivering happiness
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Sxsw 2013 Panel - jenn lim - delivering happiness

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Sxsw 2013 Panel - jenn lim - delivering happiness

  1. 1. SXSW AUSTIN, TX MARCH 12 2013 JENN LIMCEO & CHIEF HAPPINESS OFFICER
  2. 2. FIRST…THERE WAS ABOOKTHEN THERE WAS ABUS TOUR
  3. 3. WHAT IS YOUR GOAL INLIFE?
  4. 4. OUR BRAINS AREHARDWIRED TOSEEK HAPPINESS.YET WE’RESUPERBAD ATPREDICTINGWHAT CANSUSTAIN IT.
  5. 5. CAN COMPANIES REALLY BESUCCESFUL WITHHAPPINESS AS A BUSINESS MODEL?
  6. 6. CULTURE AND CUSTOMER SERVICE $2B COMPANY 1999 – TODAY $1,000 800 Gross Sales $MM 600 400 200 ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION SHARE VALUE AT THE TIME OF CLOSING
  7. 7. HAPPINESS in theWORKPLACE SALES 37% PRODUCTIVITY31% ACCURACY 19% CREATIVITY300% ______________________________________  TURNOVER ENGAGEMENT CREATIVITY PROFITS HARVARD BUSINESS REVIEW JAN-FEB 2012 ISSUE
  8. 8. IF RESEARCH SHOWSVISIONCORE VALUESHIGHER PURPOSELEADS TO HAPPINESS… HOW DOES THAT APPLY TO YOU AND YOUR COMPANY?
  9. 9. HOW CAN WE HELP? FOR: QUESTIONS CULTURE BOOK COPY OF THE PRESENTATIONJENN@DELIVERINGHAPPINESS.COM JOIN THE MOVEMENT DELIVERINGHAPPINESS.COM FACEBOOK.COM/DELIVERINGHAPPINESS TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO

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