Professional and Customer focused Receptionist providing excellent customer service at all times to ensure guests satisfaction with 5 star hotel experience, extremely customer focused with a can do attitude at all times dealing with a wide range of customers on a daily basis

1. D A R R E N D I X O N
Flat 141 Trellick Tower, 5 Golborne Road, London W10 5UR
Home: 020 8968 5491 | Mobile: 07515 889975 | Email: darriedixon@aol.com
PERSONAL PROFILE
I am an enthusiastic and outgoing individual. I am self-motivated with the ability to work independently as well as being an
excellent team player. I am very willing to take on additional duties together with being pro-active with excellent organisational
skills to prioritise workloads and manage time effectively. I am totally customer focused and committed to providing excellent
service at all times, I take pride in my appearance at all times, I am a reliable and trustworthy employee.
KEY SKILLS & EXPERIENCE
 Highly computer literate in MS Office 2010
 50wpm typing speed / 50-60 wpm Audio Typing
 Extensive knowledge of office environments
 Excellent communication and interpersonal skills at all levels
 Proven organisational and prioritisation skills
 Extensive Screen Based Switchboard operation including Mitel SX2000, Meridian, Panasonic, Siemens and Ericsson
 SAP usage (Invoices and Expenses)
 Microsoft LYNC usage
 Writing external communications, reports and capturing meeting notes
EMPLOYMENT DETAILS
Oct 2015 to Date QVC Exec Assist to VP Brand & Communications & 2 Directors
 Extensive management of the VP’s ever changing diary
 Co-ordination of Extensive International travel with last minute changes
 Meeting co-ordination across different time zones
 Use of SAP for invoice approval and expenses
 Large International event organisation (incl. team events)
 Fielding cold call enquiries on regular basis
 Research projects on behalf of PR team
 Liaising with facilities team regarding office moves
 Ordering stationery with budget
 Draft correspondence, presentations for internal and external meetings
 Subscription management, setting up delivery of publications via post/email etc
Feb 2015 to Sept 2015 BBC Worldwide Head Receptionist
 First point of contact at BBC Worldwide Head Office at Television Centre
 Writing of SOP’s for reception area
 Establishing new procedures for new building
 Liaising with security on a daily basis with regards to access to the building
 Answering internal and external calls
 Updating of Staff Database to assist with office moves etc
 Booking Meeting Rooms
 Weekly meetings with Conference manager
 Preparing passes in advance for guests
 Mentoring fellow MITIE colleague on BBCW Reception
Feb 2012 to Jan 2015 BBC Worldwide Exec Assist to EVP Global Supply
Chain, VP Global Market Operations & Global Head of
Procurement
Executive Assistant
• First point of contact in the extremely busy Management office and dealing with staff problems/queries and prioritising
issues to be raised with SVP Global Content Supply Chain, Head Of Operations and Global Head of procurement and
field and deal with queries from internal and external suppliers and customers.
• Manage with great care 3 busy stakeholder Outlook diaries plus 7 Dept. heads on an ad hoc basis
• Co-ordinate extensive international travel arrangements regular and intricate, plus last minute arrangements
• Carry out research projects as requested by Heads of Departments
• Coordinating meetings across a challenging range of time zones
• Team representative for major office move into new premises in 2015
• Draft internal and external correspondence for department heads, prepare briefing papers, documentation and
PowerPoint presentations for internal and external meetings, conferences etc.
• Organise and minute all department and management meetings and arrange hospitality accordingly
• Book agency staff – generating SAP PO’s, authorising and processing resulting invoices, process any additional staff
payments (overtime etc.)
• Order and monitor with extreme care the stationery for the department within budget
• Use Concur for expense claims
• SAP usage to produce PO’s, GRN PO’s, set up new suppliers etc.

2. • Event Organising, both Internal & External (incl. supplier drinks, end of year party and leaving do’s)
Team Assistant duties
• Co-ordinate and keep a record of staff training. Keep a record of all training requests made by the team, all training
attended with costs and dates and work closely with Senior Managers on training requirements for the team. Provide
regular updates on training budget and year to date spend
• Maintain Health and Safety records and monitoring against departmental budget. Be main point of contact for all HR
issues
• Record and report annual / sick leave and maintain confidential staff databases for a team of up to 60 people
• Manage all aspects of communication relating to the department, including announcements, staff meetings, background
training and seminars
• Assist the Global Content Supply Chain team in any other areas of the business as required
• Provide cover for other Team Assistants e.g. holidays, sickness
• Booking international travel for the team
May 2009 - Feb 2012 Isaac Newton Centre Receptionist/Admin
• Meeting and Greeting Conference Attendees (100-300 daily clients)
• Producing weekly conference chart
• Using bespoke conference booking system to take client bookings
• Keeping Reception/Customer areas clean & tidy to reflect our business
• Keeping up to date with Health & Safety issues
• Booking Couriers
• Handling Petty Cash and Weekly banking
• Weekly meetings with Café / Premises staff with regards to refreshment and lunch requests from clients
• Office 2007 usage
• Answering extremely busy Switchboard
• Ad hoc duties for Family & Children Services teams within building
• Being sensitive and discreet at all times due to nature of building
• Coding invoices using One World to redistribute and approve invoices
• Making sure all AV equipment is working prior to meetings
Aug 2007 – Apr 2009 BBC FM&T Journalism PA/Team Assistant
 Extensive Diary Management for 3 senior directors
 Office management (co-ordinating office moves/new employees)
 Conference booking
 Extensive UK and worldwide travel booking
 Booking couriers/taxi’s
 Working to budget
 Administrative support to a team of 200
 Arranging meetings both internal and external
 Stationery ordering
 Online hospitality ordering
 Keeping holiday and sickness records up to date
 Liaising with external agencies for temp cover of employees
 Extensive knowledge & usage of SAP for ordering stationary and approving invoices
 Extensive Outlook, Word and PowerPoint Knowledge
 Proven communication skills both internally and externally
 Co-ordinating large office moves
 Booking extensive international conferences/travel/accommodation
 Taking Minutes
Oct 2006 – Aug 2007 Temping Receptionist/PA/Team Assistant
Temping at various companies including: Endemol, Channel 4, Virgin Media, Hallmark Channel, BBC Future Media and
Technology, Westminster College
Sept 2004 – Sept 2006 ITV Interactive PA
 Diary Management for 3 senior managers (travel and conference arrangement - UK and Europe, expenses, research)
 Administrative support to the Interactive team
 Large Event organisation
 Liaising with key members of the Consumer Division / ITV to co-ordinate necessary meetings and events
 Support to Marketing Manager during promotion of the ITV Interactive competitions including prize fulfilment
 Co-ordinating office moves
 Organising conference rooms and teleconferencing
 Ensuring team areas are stocked with computer/stationery supplies etc.
 Updating Telephone lists
 Keeping track of absences and holiday requests for Consumer Division team

3. Education & Training
2010 (1 day) Dealing with and Understanding Violence & Aggression
2010 (1 day) Face to Face communication workshop
2010 (1 day) Time Management Course
2009 (4 day) Navigator Workshop (Male only Developing skills workshop)
2008 (4 day) First Aid at Work (FAW)
2006 Basic British Sign Language Course (Internal ITV course)
2002 Emergency First aid in the Workplace for appointed persons
2000 The Competent PA (1 day seminar)
1999 Equal Opportunities (1 day in house course)
1999 Assertiveness (role play and presentation)
Receptionists Guide on Managing the Front Desk
Excel Essentials
Excel Intermediate
1989 NCVQ – Level 1 Business Administration
1988 8 GCSE’s (Including Maths & English)