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Lessons from the trenches
(and how to b ild a profitable cloud h i b i
( dh        build      fi bl l d hosting business)
                                                 )

     Cloud Expo Europe, London, 2nd February 2011
                Europe London


              Ditlev Bredahl, CEO, OnApp
          @ditlev               linkedin.com/in/ditlev

          ditlev@onapp.com      facebook.com/ditlev
What is OnApp?


  Cloud deployment & management
          p y               g
    software for hosting providers
What does OnApp do?
Commodity hardware   Elastic cloud       On demand resources   End users




                      VM Deployment
                     VM Management
                      VM HA/Failover
                     User management
                        Utility Billi
                        Utilit Billing
Company info
               45+ employees in US and EU

                45,000+ servers deployed

               100+ client clouds deployed

                 Adding ~1 cloud per day
So, what have we learned...


     …from 100+ cloud deployments ?
Vendor & analyst chatter


                        EC2
                    Azure      Cloud OS
            Interoperability
            I         bili                Cloudware
               Cloud Oriented Architecture
          Portability          Cloud Storage
              Consumption Based Pricing
This is what they’ll tell you…
They’ll tell you that it is very expensive…
Or very complicated…




              =

              =
That it will solve all problems
Or that cloud is just the same old same old…
What we thought hosts cared about



                   Security
                  I t
                   Interoperability
                             bilit
                   Compatibility
What hosts actually care about



                    Low entry costs
                    Ti
                     Time t market
                          to   k t
                    Density/profitability
What challenges do hosts face?
                  Storage:

                   #1 concern

                   100+ clouds, close to 50
                    different storage configs

                   Ability to use multiple tiers of
                    storage

                   Billing for IOPS
What challenges do hosts face?



                  Traditional storage vendors

                   Not always a fit for mass-
                                         mass
                    market hosts

                   The industry is crying out for
                    storage innovation
What challenges do hosts face?

                  Infrastructure:
                  Infrastr ct re

                   Ability to use existing
                    infrastructure

                   Capitalizing on depreciated
                    hardware

                   Ability to mix ‘old’ & new gear
                                    old
What challenges do hosts face?

                  Billing:
                  Billin

                   New billing structures

                   Charging per hour per minute
                                 hour,

                   Or should they?
What challenges do hosts face?

Support:

 Finding hiring training staff for cloud hosting services
  Finding, hiring,

 “Support us like we support our clients”
   Support                        clients
What challenges do hosts face?

                  Cloud hosting business plan
                                         plan:

                   Hosts need to pay attention to
                    their cloud business strategy

                   ...even more so than usual
Business plan – ARPU & Profits

                      Host
                      H                             $800
                                                                              Client
                                                                              Cli
$40,000
                              $35,640
$35,000
$35 000                                   $33,391   $700
                                                                         99
$30,000                                             $600

$25,000                                             $500
                                                                      300
$20,000                                             $400

$15,000                                             $300
          $10,080
$10,000
$10 000             $8,030
                    $8 030                          $200
                                                                      300
 $5,000                                             $100
                                                                                                100
     $0                                               $0
            Dedicated                Cloud                      Dedicated Server            Cloud Server
            Monthly revenue   Gross prof it
                                                           WebServer 1        WebServer 2     Load balancer
Business plan – ARPU & Profits

                   Host
                   H                                                         Client
                                                                             Cli
$40,000                           With the$800
                             $35,640       cloud:
$35,000
$35 000                                  $33,391   $700
                                                                        99
$30,000                                            $600

$25,000     Potential revenue/cab increases – at a
                                 $500
                                        300
$20,000
               higher margin too – BUT with lower
                                 $400

$15,000                          $300
$10,000
$10 000
          $10,080
                  $8,030
                  $8 030    ARPUs$200
                                                                     300
 $5,000                                            $100
                                 >> KEEP AN EYE ON CPAs <<                                     100
     $0                                              $0
           Dedicated                Cloud                      Dedicated Server            Cloud Server
           Monthly revenue   Gross prof it
                                                          WebServer 1        WebServer 2     Load balancer
Business plan – higher entry barriers




 Hardware cost of bringing      Hardware cost of bringing
  y
  your first dedicated server     y
                                  your first cloud server client
  client live: $2,500             live: $25,000
Cloud – the end of overselling?

                    Shared hosting:
                    540 seat Jumbo jet = 700 passengers



                    Dedicated server hosting:
                    540 seats = 540 passengers




                    Cloud hosting:
                    540 seats = 4-500 passengers




                 Underselling??
What does the future hold?
Cloud – 3 phases

1.
1 The Cloud is cool and sexy
  •   High margins, high conversions, low CPAs

2. The Cloud is commoditized
  • A CPU is a CPU is a CPU = transparency = price erosion
  • Focus on de-commoditizing your offering
                            gy            g

3. The Cloud is no longer the cloud
  • I’ h
    It’s how stuff i d
                ff is done…
How will hosts compete?


 De-commoditize the cloud offer


 Add value with partner deals


 Target specific niche markets
In summary

 Cloud is here to stay
 It isn t as complex or expensive as you
     isn’t
  might think
 The time to act is now – late arrivals
  will face a much tougher market
Thanks!

    Ditlev Bredahl, CEO, OnApp
                  ,    ,    pp
@ ditlev              linkedin.com/in/ditlev

ditlev@onapp.com      facebook.com/ditlev

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On app Ditlev Bredahl

  • 1. Lessons from the trenches (and how to b ild a profitable cloud h i b i ( dh build fi bl l d hosting business) ) Cloud Expo Europe, London, 2nd February 2011 Europe London Ditlev Bredahl, CEO, OnApp @ditlev linkedin.com/in/ditlev ditlev@onapp.com facebook.com/ditlev
  • 2. What is OnApp? Cloud deployment & management p y g software for hosting providers
  • 3. What does OnApp do? Commodity hardware Elastic cloud On demand resources End users VM Deployment VM Management VM HA/Failover User management Utility Billi Utilit Billing
  • 4. Company info 45+ employees in US and EU 45,000+ servers deployed 100+ client clouds deployed Adding ~1 cloud per day
  • 5. So, what have we learned... …from 100+ cloud deployments ?
  • 6. Vendor & analyst chatter EC2 Azure Cloud OS Interoperability I bili Cloudware Cloud Oriented Architecture Portability Cloud Storage Consumption Based Pricing
  • 7. This is what they’ll tell you…
  • 8. They’ll tell you that it is very expensive…
  • 10. That it will solve all problems
  • 11. Or that cloud is just the same old same old…
  • 12. What we thought hosts cared about  Security I t Interoperability bilit  Compatibility
  • 13. What hosts actually care about  Low entry costs  Ti Time t market to k t  Density/profitability
  • 14. What challenges do hosts face? Storage:  #1 concern  100+ clouds, close to 50 different storage configs  Ability to use multiple tiers of storage  Billing for IOPS
  • 15. What challenges do hosts face? Traditional storage vendors  Not always a fit for mass- mass market hosts  The industry is crying out for storage innovation
  • 16. What challenges do hosts face? Infrastructure: Infrastr ct re  Ability to use existing infrastructure  Capitalizing on depreciated hardware  Ability to mix ‘old’ & new gear old
  • 17. What challenges do hosts face? Billing: Billin  New billing structures  Charging per hour per minute hour,  Or should they?
  • 18. What challenges do hosts face? Support:  Finding hiring training staff for cloud hosting services Finding, hiring,  “Support us like we support our clients” Support clients
  • 19. What challenges do hosts face? Cloud hosting business plan plan:  Hosts need to pay attention to their cloud business strategy  ...even more so than usual
  • 20. Business plan – ARPU & Profits Host H $800 Client Cli $40,000 $35,640 $35,000 $35 000 $33,391 $700 99 $30,000 $600 $25,000 $500 300 $20,000 $400 $15,000 $300 $10,080 $10,000 $10 000 $8,030 $8 030 $200 300 $5,000 $100 100 $0 $0 Dedicated Cloud Dedicated Server Cloud Server Monthly revenue Gross prof it WebServer 1 WebServer 2 Load balancer
  • 21. Business plan – ARPU & Profits Host H Client Cli $40,000 With the$800 $35,640 cloud: $35,000 $35 000 $33,391 $700 99 $30,000 $600 $25,000 Potential revenue/cab increases – at a $500 300 $20,000 higher margin too – BUT with lower $400 $15,000 $300 $10,000 $10 000 $10,080 $8,030 $8 030 ARPUs$200 300 $5,000 $100 >> KEEP AN EYE ON CPAs << 100 $0 $0 Dedicated Cloud Dedicated Server Cloud Server Monthly revenue Gross prof it WebServer 1 WebServer 2 Load balancer
  • 22. Business plan – higher entry barriers  Hardware cost of bringing  Hardware cost of bringing y your first dedicated server y your first cloud server client client live: $2,500 live: $25,000
  • 23. Cloud – the end of overselling? Shared hosting: 540 seat Jumbo jet = 700 passengers Dedicated server hosting: 540 seats = 540 passengers Cloud hosting: 540 seats = 4-500 passengers Underselling??
  • 24. What does the future hold?
  • 25. Cloud – 3 phases 1. 1 The Cloud is cool and sexy • High margins, high conversions, low CPAs 2. The Cloud is commoditized • A CPU is a CPU is a CPU = transparency = price erosion • Focus on de-commoditizing your offering gy g 3. The Cloud is no longer the cloud • I’ h It’s how stuff i d ff is done…
  • 26. How will hosts compete?  De-commoditize the cloud offer  Add value with partner deals  Target specific niche markets
  • 27. In summary  Cloud is here to stay  It isn t as complex or expensive as you isn’t might think  The time to act is now – late arrivals will face a much tougher market
  • 28. Thanks! Ditlev Bredahl, CEO, OnApp , , pp @ ditlev linkedin.com/in/ditlev ditlev@onapp.com facebook.com/ditlev