If you have had an accident or suffered from food poisoning while on holiday, we can help you make a claim for compensation. The travel company and hoteliers have a duty towards their travelling guests to take care of their safety.

1. Following Up on Holiday and Travel Claims
There are many cases of filing compensation claims for travel-related issues.
Many end up disappointed with the slow processing and even dismissal of the
case. Nonetheless, there are ways to follow up on such a demand: through
court or arbitration.
Small Claims Court
Normally, the small claims court is a low-cost option, as the price ranges from
£50 to £400, depending on the claim’s size. This is in effect in the county courts of
Wales and England, and it is designed to help with the claim follow-up without
the help of a solicitor. This allows the complainant to present the case in front of
a judge. Complainants should know more about the summaries of consumer
rights and sample letters before going to the service.
ABTA Arbitration
A part of the Chartered Institute of Arbitrators runs the dispute resolution process
of ABTA, the travel association. This service is only for customers of ABTA
members, but it is still worth noting as many complainants employ this method.
This entails a lower cost than court procedures, but it only operates on
documentary evidence. Therefore, complainants do not get the chance to
present the case in person and must write a compelling letter that can support
the claim.

2. AITO Dispute Settlement Service
Some smaller, specialised businesses
are members of both the ABTA and the
Association of Independent Tour
Operators. AITO runs a mediation service that draws its decision from
documentary evidence, which both parties provide. The service has the
discretion to talk to concerned parties on the telephone though. Tour operators
have to compensate the customer within 14 days should the case favour the
complainant.
In cases of personal injury and third-party liability, complainants should seek
legal counsel from a solicitor specialising in the field to know more. Many
companies offer one-time free consultation to discuss if the case has a genuine
basis.
It can be tough for many to file a claim and win it, but there are many ways to
follow up on it. As long as the complainant knows how to show evidence with
the help of a solicitor, the case should go smoothly.
Resources:
http://securelaw.co.uk/
http://www.adviceguide.org.uk/england/consumer_e/travel_leisure_and_food_
e/consumer_holidays_e/complaining_about_a_holiday_company_e/how_to_w
ork_out_a_claim_for_holiday_compensation.htm
http://www.theguardian.com/money/2013/sep/08/how-claim-holiday-sickcompensation