4. 1. Reduce poverty &
enhance work &
employment
prospects
2. Promote
participation in
political processes &
in decision-making
3. Enhance access to
the physical
environment, public
transportation,
knowledge,
information &
communication
4. Strengthen social
protection
5. Expand early
intervention &
education of children
with disabilities
6. Ensure gender
equality & women’s
empowerment
7. Ensure disability-inclusive
disaster risk
reduction &
management
8. Improve the reliability &
comparability of disability data
9. Accelerate the ratification &
implementation of the Convention on
the Rights of Persons with Disabilities
& the harmonization of national
legislation with the Convention
10. Advance subregional, regional
& interregional cooperation
15. Service Providers
(private and public)
Authorities/ policy
makers
(National level and
local level )
Evaluate needs,
ensure access,
consult and ensure
participation of
PwDs in decision-making
Ask for services,
advocate, take part in
decision-making
Users
(People with disabilities -
represented by DPOs)
Supply services, inform
on needs, take part in
decision-making
Analyse needs,
provide services,
ensure access
Ask for services,
choose services, utilise
services, evaluate the
quality of services
Regulate, allocate
sufficient means, control,
evaluate, identify
innovation, replicate
innovation, guarantee
quality (accreditation)
Regulate, define strategic
orientations, policies
Provide Use and monitor quality services
this diagram illustrates the interactions between the key stakeholders of a services’ system: service providers, civil society as users of services including people with disabilities and DPOs, authorities / policy makers