Cloud computing: onderbouwde keuzes voor IT en business - Edwin Schouten (IBM) CIO SUMMIT 2014


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Cloud, in al zijn verschijningsvormen, verandert ons dagelijks leven; zowel van consumenten als van bedrijven en publieke organisaties. Veel cloud-gesprekken gaan over technologische (on)mogelijkheden. Logisch, want IT innovatie bepaalt vandaag de dag 99% van de business innovatie. Maar hoe vat je als CIO die koe bij de horens? Hoe ga je, liefst samen met de business, die innovatie handen en voeten geven? IBM heeft haar kennis en ervaring vervat in een aanpak om principiële én praktische keuzes te maken. Samen met de business, of alleen, dat is aan u. In deze workshop delen wij graag onze ervaringen met die aanpak op basis van concrete klantcases. It's time to make choices, and deliver!

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Cloud computing: onderbouwde keuzes voor IT en business - Edwin Schouten (IBM) CIO SUMMIT 2014

  1. 1. An open cloud architecture is emerging, a must to ensure portability while preventing vendor lock-in Analytics API Commerce API Collaboration Location API API Data Services API API economy External Ecosystem SaaS API Marketplace App API Solutions API Cloud operating environment PaaS Services & composition patters API & orchestration services Traditional workloads Data store Mobile Middleware Services Security Operations Develop ment Software defined environments IaaS Workload definition, optimization & orchestration Resource abstraction & optimization Software defined compute Software defined storage Software defined network Hardware
  2. 2. Cloud enabled Cloud native • Legacy applications based on traditional middleware stacks • Emerging / new applications written to exploit the new cloud platform • Cloud delivery enabled by: • Cloud delivery enabled by: o o • Automation o • Standardization Portal-enabled access Requires migration of large volumes of applications Resilience assumed at the infrastructure layer Competitive displacement opportunity + o o Cloud API’s o • Self-service portal Pools of standard infrastructure Resilience, scalability and recoverability designed in at the application layer New market growth opportunity
  3. 3. So-called “cloud adoption initiatives” can be delivered with multiple deployment models Cloud platform services Cloud enabled data center Business functionality on cloud Cloud service provider Create a cloud strategy, roadmap and business model Traditional IT Enterprise data Enterprise center Data Center Private cloud Enterprise data center Managed private cloud Hosted private cloud Enterprise data center Enterprise Shared private cloud Public cloud Enterprises Users Hybrid cloud management, service orchestration and integration Build it. Tap Into it.
  4. 4. Cloud business strategy approach Your initial assessment: where and why ? Refining your position using IT business value enablers (attributes) Initial position of your competitors ? Customer Intimacy Analytics Service Adoption Supply Chain Collaboration Cloud Service Adoption Targeting your new position: how to improve or maintain? Define cloud mission to enhance or maintain your position Complete the balanced score card MISSION WHAT SHOULD THE PROGRAM ACCOMPLISH? To manage and maintain our water assets cost effectively while improving our service to our customers. Mission STRATEGY for the cloud enabled business program HOW WILL THE PROGRAM ACHIEVE ITS OBJECTIVES? 1. Better management and tracking of asset performance, age and condition 2. Better tracking of spend on parts and labor for repair work 3. Increase customer satisfaction through pro-active maintenance of assets CRITICAL SUCCESS FACTORS HOW DOES THE PROGRAM GAUGE PERFORMANCE? Financial Strategy Critical Success Factors • • • • ROI / Payback period Indirect labor savings Direct labor savings Reinvestment of savings for infrastructure improvements Process Effectiveness • Improved crew utilization • Reduction in cycle time • Reduced back log • Fewer emergency repairs Citizen Satisfaction • Higher customer satisfaction ratings • Reduced service disruptions • Improved emergency response times USE CASES Innovation & Growth • Use of predictive analysis methods to reduce asset failures • New services offered
  5. 5. Cloud Computing Reference Architecture (CCRA) development process Development led by the IBM Cloud Computing Architecture Board • Comprising technology leaders from IBM Research and IBM’s software, systems and services organizations • >50 of IBM’s top cloud computing experts represent the core team Derived from extensive client interaction combined with IBM’s extensive capabilities and experience in building enterprise-class IT systems. The CCRA provides specifications for • The physical components of a cloud implementation (network, compute, storage, virtualization) • Software components required to run management • Operational processes • Governance policies tailored for the environment or enterprise A process of continuous improvement helps ensure that the reference architecture is both responsive to changing client and security requirements and incorporates technology developments via IBM products and evolving design specifications.
  6. 6. Let's assume you want to engage on the cloud path, and architect an end-to-end solution. We have defined 12 steps in the CCRA approach Understand environment Define client Requirements 1. Business drivers 4. Candidate coud services 2. Business processes 5. Use cases and actors 3. Current IT environment 6. Non-functional reqirements Design solution Detail design to define BOM Define roadmap & first project 7. System context 9. Architecture decisions 11. Roadmap 8. Architecture overview 10. Operational model 12. Project scope
  7. 7. Cloud Computing Reference Architecture (CCRA) – overview Architectural principles Architecture overview Standards & terminology Cloud service creation Use cases & roles Non-functional requirements Consumability Operational support services Software-as-aService Business support services Component model Operational model Architectural decisions Management processes Cloud service provider Security Resiliency Overcommitment & placement Performance & scalability Multi-tenancy Server virtualization management Storage virtualization management Network virtualization management Hybrid cloud Metering, accounting & rating
  8. 8. Cloud Computing Reference Architecture (CCRA) – overview Cloud Service Consumer Common Cloud Management Platform API Consumer Inhouse IT Infrastructure IaaS Customer Account Management Provisioning Monitoring & Event Management Change & Configuration Management Service Request Management Order Management Pricing Entitlement Management Image Lifecycle Management Incident & Problem Management IT Service Level Management IT Asset & License Management Capacity & Performance Management Service Composer Service Offering Management Subscription Management Service Request Management Service Offering Catalog Contracts & Agreement Management Service Automation Management Platform & Virtualization Management API Middleware Service Component Developer BSS – Business Support Services Service Delivery Catalog Infrastructure Mgmt Interfaces Applications Service Management Business Processes PaaS Platform Mgmt Interfaces Consumer Business Manager Business Manager Metering Rating Billing Clearing & Settlement Accounts Payable Service Development Portal & API SaaS Software Mgmt Interfaces BPaaS Service Manager OSS – Operational Support Services Service Consumer Portal & API API Service Integrator API Cloud Service Integration Tools Existing & 3rd party services, Partner Ecosystems BP Mgmt Interfaces Cloud Services Consumer End user Cloud Service Creator Cloud Service Provider Accounts Receivable Transition Manager Operations Manager Service Creation Tools Service Management Development Tools Service Runtime Development Tools Software Development Tools Service Provider Portal & API Deployment Architect Offering Manager Security & Risk Manager Customer Care Image Creation Tools Consumer Administrator Inf rastructure Security, Resiliency, Performance & Consumability Governance
  9. 9. Edwin Schouten 06-22233946 Marc Steenbergen 06-10778651