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How Can Institutions Listen and Learn from their Clients?
 

How Can Institutions Listen and Learn from their Clients?

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A competitive, market-led approach to financial inclusion has increased the industry’s focus on putting the clients at the center of strategic and operational decisions. This presentation outlines ...

A competitive, market-led approach to financial inclusion has increased the industry’s focus on putting the clients at the center of strategic and operational decisions. This presentation outlines ways in which financial service providers can listen and learn from their clients and the implications this has for decision-making, product design and delivery, in the efforts to offer financial inclusion for all. This presentation is based on sessions from the Virtual Conference “How Can Institutions Listen and Learn from their Clients,” organized by CGAP and MicroSave.

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