Oct 31: The Search For The Best Product Person of 2011

Transcript from Oct 31, 2011: Global Product Management Talk
Jeremy Horn, The Product Guy
The Search For The Best Product Person of 2011
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Jeremy Horn, The Product Guy,
Discusses Products, Their Managers, And The Search For The Best Product Person Of 2011

“I love meeting with product people and am
excited about the opportunity to discuss
many of these product issues we all care
about with the Global Product Management
Talk community. I can't wait to provide
everyone with the latest on the search for
The Best Product Person of 2011 and share
how you can participate,” says Jeremy Horn.

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Podcast: http://bit.ly/v4pwIp
Links: http://bit.ly/sV8zsp

INTRO
The Best Product Person (TBPP) is the leading international Jeremy Horn, The Product Guy, joined the weekly Global
award honoring excellence in Product Management. Product Management Talk on Twitter Monday, October 31,
Established in 2010, the time has come to identify the recipient 2011 at 4:00 PM Pacific Time, which was Tuesday, November 1
of the second annual TBPP award. This discussion will be a at 10:00 AM Australian Time.
rigorous questioning of product professionals regarding their
products, management and excellence. What are some traits of ABOUT JEREMY HORN
bad customers and what interventions can improve customer Over the last 10+ years, Jeremy Horn has held various
behavior? How do you prevent fixating on lesser product executive and advisory roles, from founder of his own network
feature(s)? What tips and tools are effective for time security, intrusion detection start-up in the late 90's to leading
management? How do you know when the time is right and and advising diverse start-ups (in online services, consumer
what actions to take at end of product life? How to identify the products, social networking, etc.). Jeremy Horn was awarded an
Minimum Viable Product. What characteristics and requirements AlwaysOn Top 100 award for SingleFeed (a company he
distinguish the Best Product Person? Might I be The Best founded in 2006). He can currently be found at MTV Networks /
Product Person of 2011? Viacom pioneering the next generation of content management
and sharing. Jeremy Horn is also the author of very popular The
Each week, The Global Product Management Talk features an Product Guy blog (http://tpgblog.com) which provides public
expert guest speaker who asks questions of the participants on advice and critical assessments of and for everyone from start-
Twitter in a Socratic discussion. The speaker and co-hosts ups to enterprises and their online products. He organizes the
broadcast their comments over BlogTalkRadio. The transcript of 1000+ member monthly gathering of Product People at The
Tweets and podcast are available after the live event. Product Group (http://meetup.com/theproductgroup). Jeremy
graduated from Carnegie Mellon University with a B.S. in
Computer Science.

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@prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 1


Q1: Regarding Product Management customers: What are some of the traits of bad customers?

catherine-constantinides Hi Cindy, will do my best to attend this chat- we are in the Eastern Time zone!

cindyfsolomon We start live at 4:00 PM Pacific with audiohttp://bit.ly/v4pwIp

cindyfsolomon @catherine-constantinides Thanks! Check back here for transcript & listen http://bit.ly/v4pwIp

cindyfsolomon discussing serious #prodmgmt issues in an open, relaxed way online #prodmgmttalk

brainmates Hello

brainmates Looking forward to this talk and testing new platform for talk

cindyfsolomon @brainmates Excellent! People can sign in without Twitter - but they're Stanzrs won't show
up on Twitter

cindyfsolomon You can give someone a thumbs up, and it tracks how popular "stanzrs" as opposed to tweets
are

cindyfsolomon We'll start the pretalk with Jeremy Horn in 25 minutes!http://bit.ly/v4pwIp

theproductguy I love beta testing products!

cindyfsolomon Good background reading for what makes a good product manager http://bit.ly/sV8zsp

cindyfsolomon Stanzr feature: "stanzrs" are statements (like tweets) tool doesn't appear to hold a specific
time

cindyfsolomon Great features of stanzr: see who's here, can thumb up, shows history of previous tweets,
keeps you on question page

cindyfsolomon Click around to check out all features while we sync up!http://bit.ly/rIu6Gm

cindyfsolomon Hope the doctors @jidoctor @bdoctor can join us today - miss their participation!

cindyfsolomon @theproductguy calling you in 1 minute to record pretalk with @brainmates
http://bit.ly/v4pwIp

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brainmates OK

theproductguy Woot! :D

cindyfsolomon Blogtalkradio is in an area that lost power...standby for updates

cindyfsolomon And the pretalk has begun! http://bit.ly/v4pwIp

StanzrOne Wow. It's open! Great to be here at:http://stanzr.com/prodmgmttalk

StanzrOne @cindyfsolomon Hello Cindy!

cindyfsolomon Hello Taariq

taariqlewis @cindyfsolomon Great attendance so far! 15 people onhttp://stanzr.com/prodmgmttalk 10 mins
before the launch!

carlymicallef Hi looking forward to todays talk

brainmates Hi Carly

brainmates How are you?

carlymicallef great thanks, how are you?

bdoctor Barry, checking in from Minneapolis for

brainmates Hi Barry

cindyfsolomon Welcome @bdoctor @carlymicallef @taariqlewis @stanzrone @mgjobs @jidoctor
@bfgmartin @theproductguy

jidoctor joining in from Minneapolis (until the doorbell rings for the trick/treaters)

brainmates Hi Suhayl - thanks for joining

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StanzrOne RT @cindyfsolomon: Welcome @bdoctor @carlymicallef @taariqlewis @stanzrone @mgjobs
@jidoctor @bfgmartin @theproductguy

brainmates @carly - busy and good.

cindyfsolomon Welcome everyone! Please share where you're tweeting from & why you're the best product
person of 2011!!! hehehe

StanzrOne Currently 19 folks live in conversation athttp://stanzr.com/prodmgmttalk on the first minute

theproductguy NYC

bfgmartin Hi all, Martin from London here

brainmates Hi Martin - thanks for joining from London

brainmates Great to see you here Martin

kfriedson Sweet glad I could make this! Love People that love products. And love making them.

brainmates we have global presence - sydney, usa, london, south africa

StanzrOne +1 RT @kfriedson: Sweet glad I could make this! Love People that love products. And love
making them.

cindyfsolomon Awesome! Please answer Q1: Regarding Product Management customers: What are some
of the traits of bad customers?

theproductguy Some bad customer traits: unclear ideas, yelling, lacking internal priorities

StanzrOne RT @cindyfsolomon: Awesome! Please answer Q1: Regarding Product Management customers:
What are some traits of bad customers?

cindyfsolomon On stanzr - put the middle scroll down to see new tweets coming in http://bit.ly/rIu6Gm

jidoctor bad customers = changing priorities; "yelling" about nonsense; non-responsive

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bdoctor A1 - bad customer traits: Demanding unique custom features that take u off roadmap

taariqlewis RT @cindyfsolomon: Awesome! Please answer Q1: Regarding Product Management customers:
What are some traits of bad customers?

lmckeogh unreasonable expectations and belief that the world revolves around them

bfgmartin Lack of vision, no understanding of trade-offs, unwilling to compromise

MGjobs Misinformed, lack of information, rudeness, assumption that the client always right allows them to
misinterpret rules or business practices

cindyfsolomon @theproductguy says "going off roadmap, ask what's value being returned to product, cust &
grand scheme"

jidoctor unique custom features may not be bad, but become distracting so need to make sure they are
relevant

brainmates Are there any bad customers? Just not your customers

jidoctor it's really more about the kind & type of attention the customer demands, and the timeframe they
expect

bfgmartin If they're willing to pay for a custom feature, that's validation that there is a problem worth solving

brainmates @jidoctor True.

lmckeogh Not sure about this Stanzr product flow. Like to read from top to bottom. Feels unintuitive to read
up

brainmates @bfgmartin agree and those are 'good' customers :)

cindyfsolomon @lmckeogh Pls get used to it! Makes transcript generation much quicker this way!

MGjobs well there are, but its a good thing as bad customers are infact yearning for your product and it is
clear that they expect more out of it. Good sign...

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catherine-constantinides @lmckeogh I agree. Will take some getting used to.

theproductguy Bad customers have trouble empathizing.

carlymicallef @lmckeogh agree not the greatest UI

cindyfsolomon Welcome @lmckeogh @rcauvin !

StanzrOne @catherine-constantinides @carlymicallef @lmckeogh Thanks for the feedback. we're taking
notes and listening.

theproductguy Bad strategy, bad business model, attracts bad customers.

lmckeogh How about an option to select either the top down or bottom up method? Also could use a
character count as well.

jidoctor amen! we in #prodmgmt can cause bad customer behavior (or in sales/support/dev/etc.)

lmckeogh It's a beta, perfect time for feedback. I thought is why we are on here.

StanzrOne @lmckeogh. Yes. We definitely are thinking folks need flexibility. Char count occurs 20 before
your 140 limit if Twitter user.

StanzrOne Otherwise, you have a 210 char limit.

cindyfsolomon @jidoctor how does #prodmgmt cause bad customer behavior? Important to realize!

jidoctor we set unreal expectations and poor communication

carlymicallef What about customers who go on the war path on social media tools?

lmckeogh @StanzrOne : but if I am at 21 the number doesn't show up and then I start a new sentence when I
should be shortening down

brainmates @carlymicallef Do they have a point though?

MGjobs @carlymicallef agree..
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brainmates Maybe the word 'bad' is not quite right - they are just the wrong customer for your business

StanzrOne @lmckeogh You should get a green number at 120 chars and then red > 140. you don't have this
experience?

MGjobs @brainmates Not neccessarily as these are people taking the time to complain and such proves the
need for the product

carlymicallef I have one customer who had a problem once and has been tweeting complaints since, all kinds
of abuse, provides a good laugh sometimes...

cindyfsolomon Don't want to make a negative judgement "bad" rather a distinction - are they right customers
for you?

lmckeogh @StanzrOne : I do once I go above 120. But what if I am at 115, there is no indication that I should
be wrapping up my thoughts

MGjobs @carlymicallef thats defnitely not good!!

bfgmartin @brainmates but some customers just are _bad_ ;-)

jidoctor they could still be ur customer-not even the wrong ones-but they were not treated properly (respect)
& "difused" @ right time

cindyfsolomon We have @taariqlewis and @StanzrOne in the room taking feedback on product beta! HOpe
we're right customers for this product...

gander2112 Totally agree. FIRE them. RT @bfgmartin: @brainmates but some customers just are _bad_ ;-)

catherine-constantinides @theproductguy if a customer has unclear ideas, it is the organization's job to clarify
and elaborate upon them.

jidoctor by difused=were they heard and treated well at the right time before problem blew out of proportion
and went viral?

brainmates @catherine-constantinides Agree

jidoctor bad behavior does NOT equal bad customers

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jidoctor but, i do support firing a customer when they don't fit the product market/problem

cindyfsolomon @jidoctor viral problems become customer service issues beyond just #prodmgmt

MGjobs @bfgmartin very very tue, but remmember basics it comes down to need and want and initially they
did seek both from yr product. I say accept it as a good sign and a clear factor of successes.

brainmates @gander2112 Absolutely you can fire them but I find the word 'bad' not helpful

gander2112 I have a customer who uses the product totally out of scope, and has constantly driven patches
that break other people

kfriedson A1: there are no bad customers, just bad prodmgrsupport & cust dev experts. How could a
customer be 'bad' I havt seen 1 valid response

rcauvin @brainmates @gander2112 Yes, you should fire employees because they're a bad fit, not because
they're bad employees.

cindyfsolomon @gander2112 definition of the wrong customer=breaks other customers' ability to use product

brainmates @gander2112 So this is not the 'right' customer for you.

gander2112 @brainmates I keep making that case, but we are addicted to their support

StanzrOne +1 MT @kfriedson: A1: there r no bad customers, just bad prodmgrsupport & cust dev experts.
How could customer be 'bad'?

rcauvin @brainmates @gander2112 Similarly, fire customers because they're a bad fit, not because they're
bad customers. #prodmgmt

kfriedson @cindyfsolimon- then that's a poorly built product.

MGjobs @brainmates the system moves fast and if alot of people are interacting at the same time becomes
a problem cause I had to scroll up quit a bit. Slow down the time from when comments are made to when it appear

cindyfsolomon stanzr feature request - option for pause scrolling!

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gander2112 A bad customer costs more to support than they are worth. Agree that they are a bad fit, but still
need to fire them

cindyfsolomon Please direct stanzr feature suggestions direct to @taariqlewis @StanzrOne

StanzrOne @cindyfsolomon Scroll pausing is activated once you scroll up or move the slider. Is this what you
meant?

cindyfsolomon MOving on to question 2! Watch above!! Please retweet

StanzrOne The Next Topic has Started Please Click GO > Above.

jidoctor Q2 set clear expectations, communicate - honestly, and LISTEN LISTEN LISTEN

StanzrOne The Next Topic has Started Please Click GO >

cindyfsolomon @jidoctor Always appreciate your assistance!

gander2112 A2: Properly communicate what the product is, and what it is not. This includes Sales training to
not overpromise

cindyfsolomon Welcome to the Global Product Management Talk! We are beta testing Stanzr, a tool for
managing community chats!

cindyfsolomon Resources for the upcoming chat can be found here:http://bit.ly/sV8zsp

cindyfsolomon Going over logistics with Jeremy for Monday's Talk

theproductguy ... and having blast!

cindyfsolomon Sign in ahead of time to receive email reminder to join live, save to calendar
stanzr.com/prodmgmttalk
Q2: Regarding Product Management customers: What can you do to help your customers be better?

cindyfsolomon Q2: Regarding Product Management customers: What can you do to help your customers be
better?

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taariqlewis RT @cindyfsolomon: Q2: Regarding Product Management customers: What can you do to help
your customers be better?

theproductguy Upgrade your customer...increase transparency of resource allocation

carlymicallef nice stanzr feature moving to the next question, love it!

rcauvin A2: Ask facilitative questions so they can begin to navigate their internal system and processes.
#prodmgmt

jidoctor Q2 set clear expectations, communicate - honestly, and LISTEN LISTEN LISTEN #prodmgmttalk

taariqlewis @carlymicallef We need to do more work on that indicator UI. Thoughts?

gander2112 Gotta head out. Sorry.

lmckeogh @StanzrOne: on the +side, almost like the discrete Question element. however, there may be old
posts that i have to go back for

MGjobs information in clean text and simple to understand

bfgmartin Focus on the problem, not the solution. Understand what the real need is behind their request.

theproductguy The 3 C's to better customers. Communicate. COMMUNICATE. COMMUNICATE!

StanzrOne @lmckeogh Agreed. Folks may want to go back to their own past ideas.

jidoctor (Doctor's are taking breaks - to answer #halloween doorbells)

StanzrOne RT @theproductguy: The 3 C's to better customers. Communicate. COMMUNICATE.
COMMUNICATE!

gander2112 A2: Better communicate what the product is, and is not. This includes training sales to not over
promise

MGjobs @theproductguy defnitely'

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carlymicallef @taariqlewis some kind of line/button at the bottom of tweets saying next topic...

cindyfsolomon RT @gander2112: A2: Better communicate what the product is, and is not. This includes
training sales to not over promise

lmckeogh @StanzrOne: where is the RT function?

taariqlewis RT @theproductguy: The 3 C's to better customers. Communicate. COMMUNICATE.
COMMUNICATE!

jidoctor @theproductguy - communicate communicate communicate begins with LISTEN LISTEN LISTEN

rcauvin @bfgmartin Yes, take them out of solution mindset and into problem identification & definition.
#prodmgmt

bfgmartin @theproductguy amen, communication is everything

StanzrOne @lmckeogh That's the last command that looks like >> on the MouseHover

jidoctor and again, better product building starts with listening

brainmates @jidoctor Agree!

jidoctor :-) thanks for the thumbs up!

lmckeogh RT @taariqlewis: RT @theproductguy: The 3 C's to better customers. Communicate.
COMMUNICATE. COMMUNICATE!

cindyfsolomon Jeremy @theproductguy says communication of roadmap, cost of feature desires, help
customer understand issues involved

rcauvin A2: Understand & use Buying Facilitation(R).http://blog.cauvin.org/2010/08/what-is-buying-
facilitation.html #prodmgmt

theproductguy Provide your customer w/ focused and clear choices w/ clear costs

cindyfsolomon @theproductguy says help customer: break down to choices - A,B, or C and finances

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bfgmartin Agree with @kfriedson and @brainmates though - ultimately bad customer = bad execution by
product manager

MGjobs create an enviroment for in-store product education - two benefits 1. seeing 2. hearing

taariqlewis +1 RT @rcauvin: A2: Understand & use Buying Facilitation(R).
http://blog.cauvin.org/2010/08/what-is-buying-facilitation.html

bdoctor Taking off to provide treats and avoid tricks...

jidoctor disagree with primary focus - you can't start by communicating...start by listening. we in #prodmgmt
OVERLOOK this FIRST step

cindyfsolomon RT @rcauvin: A2: Understand & use Buying Facilitation(R). http://bit.ly/tBBCkV #prodmgmt

cindyfsolomon RT @jidoctor: disagree - you can't start by communicating...start by listening. we in
#prodmgmt OVERLOOK this FIRST step

jidoctor you have to know what to say by knowing what they are hearing, what matters, what language/words
they speak

brainmates So many different types of customers - internal, external, consumer, business... don't think there
is 1 way

carlymicallef communicating with customers when you have an entirely online product is hard, got to find
balance between spam and helpful.

jidoctor once you have the basic down - you can work on capturing the right infor/focus so you can clearly
communicate

rcauvin @cindyfsolomon Customers must be guided to understand the people & processes affected by
product purchase & usage. #prodmgmt

theproductguy Show your bad customers what good customers look like.

theproductguy @jidoctor agreed

jidoctor YES Cindy!!!!!!!

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bfgmartin @jidoctor - might be semantics but I think it has to come from PM first. You have to have a vision
first - it can't all be customer input!

jidoctor he just did

jidoctor it's not symantecs - it's core.

brainmates @bfgmartin Yes its a 'partnership' between customer + PM

cindyfsolomon @bfgmartin You identify the challenges/opportunities of #prodmgmt - have vision, share it,
listen to feedback, roadmap

theproductguy Show your bad customers what good customers look like.

MGjobs we give birth t products as managers and thus need to guide consumers how you grow it. We need
to clearly state what the product is and whatsits functions

bfgmartin @theproductguy - absolutely, you have to bring them along on the journey to that vision

kfriedson QA: again, I don't know what a 'bad' customer is. There are only bad products and their creators...

lmckeogh There is a balance. Need to understand customer problem but create sln RT @bfgmartin:
@jidoctor it can't all be customer input!

cindyfsolomon Jeremy @TheProductGuy invites dif custs to meeting re: prioritizing, etc. to communicate

brainmates @kfriedson I agree - the word 'bad' is not resonating with me

jidoctor agree @theproductguy - encouraging building a community of your customers fosters stronger
communication all around

theproductguy Role of the Product Manager is to help get customers to "look up"

taariqlewis Agreed as well. RT @brainmates: @kfriedson I agree - the word 'bad' is not resonating with me

theproductguy Pivot customers requests away from features and towards desired outcomes

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kfriedson @bfgmartin Thank You! I'm so confused here. .. Must be semantics. There are inactive, acrr

cindyfsolomon @kfriedson we agree - get unstuck on the word ...!

theproductguy @kfriedson yes it is more semantics... agreed

bfgmartin semantics? I'm always up for some antics

kfriedson Hey can someone define 'Bad Customer?' someone who forest convert? Is

cindyfsolomon Ok some Halloween spirits in the room!!! we're discussing serious issues in a light hearted
way - pass the beer!

jidoctor boo!

jidoctor did that scare y'all?

theproductguy RT @jidoctor: boo!

cindyfsolomon @kfriedson look back at Q1 answers for some defs. We're moving on to Q3

taariqlewis RT @jidoctor: boo!

theproductguy @jidoctor absolutely frightened

StanzrOne The Next Topic has Started Please Click GO > Above.

kfriedson Is a Bad customer someone who cureses or gives 'rude' feedback? Not getting it...

StanzrOne We're going to add a bar at the bottom too so folks see it more easily. Thanks for insight
@carlymicallef

cindyfsolomon @kfriedson don't worry - you'll have time to think after the talk - join us in Q3 - advance up top

kfriedson Love all u prod ppl- gotta go eat. And can we do this via namesake next time? This prod is
unusable- esp on mobile

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Q3: Regarding Products: How do you prevent yourself from fixating on lesser feature(s)?

cindyfsolomon Q3: Regarding Products: How do you prevent yourself from fixating on lesser feature(s)?

jidoctor A# you don't want to hear this, but LISTEN LISTEN LISTEN

bfgmartin Have a clear vision - so you see the forest for the trees

taariqlewis RT @cindyfsolomon: Q3: Regarding Products: How do you prevent yourself from fixating on
lesser feature(s)?

rcauvin A3: Focus on a single value proposition & prioritize features relative to it. #prodmgmt

MGjobs keeping to schedule and time frame of workflow projection

theproductguy Prevent feature fixation: timeboxing

lmckeogh Agreed, need long term vision / roadmap RT @bfgmartin: Have a clear vision - so you see the
forest for the trees

carlymicallef run your ideas by others, stick your ideas up in public workspaces, sometimes you just need
someone to pull your head in.

brainmates A3: Don't be bullied by others (management, customers etc)

cindyfsolomon RT @carlymicallef: run your ideas by others, stick ideas in public workspaces, sometimes you
just need to pull your head in.

brainmates I find that sometimes people get fixated on features because the company pushes them into that
corner

lmckeogh Use the Kano model to draw out the must have's, performance features, and those that deliver
unexpected excitement

MGjobs Time Management key factor and need to keep to it to get thejob done.

rcauvin A3: Base value proposition on a set of compelling prospect problems around a central theme.
#prodmgmt

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jidoctor RT @rcauvin A3: Base value proposition on a set of compelling prospect problems around a central
theme. #prodmgmt #prodmgmttalk

bfgmartin Stanzr loses my messages every once in a while

brainmates @bfgmartin Mine too

lmckeogh Yes, it can be very useful and it is amazing how many don't know about it.

rcauvin @lmckeogh Be careful w/ Kano, it can lead to an unfocused product. #prodmgmt

cindyfsolomon @bfgmartin Oh no - you're points are important!

bfgmartin Timeboxing works. My roadmap is a time budget for problem solving - problem x is worth 1 week of
time to fix, problem y is worth 1 month etc

StanzrOne @bfgmartin is that your messages don't show up in Twitter or don't show up here?

wapolanco In case my prev comment got lost: Communication as a strategy with cust. Listen, chime in,
document then socialize your notes.

theproductguy Slice up your features into digestible pieces...more agility, more predictability

bfgmartin @StanzrOne don't show up here - type and type and hit send and then nothing

rcauvin A3: Use large user stories to ensure features are tied together & provide real value. #agile
#prodmgmt

jidoctor @bfgmartin you're messages are lost more than "once in awhile"

cindyfsolomon @bfgmartin what browser are you using?

bfgmartin Safari 5.1.1

StanzrOne @bfgmartin Got it. Thanks and thanks for the browser version.

cindyfsolomon No problems using Chrome browser - perhaps browser issues on stanzr
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bfgmartin It's just budgeting time/resource and focusing on the problem instead of solution. Spend 1 week to
best fix that problem then MOVE ON

theproductguy OKR's: Set quarterly goals, and build your stories a target features from there.

StanzrOne @cindyfsolomon We're balancing 5 diff connection protocols for various browsers. Yes.
Something we need to address.

cindyfsolomon @theproductguy says beyond timeboxing - use OKR approach - objectives, quarterly results,
progress thru stories

theproductguy Assign business values to each of your features. Be sure to account for uncertainty & risk.

cindyfsolomon @theproductguy says quarterly is good chunk of time to realign w/changes in biz value, etc.

jidoctor @theproductguy agree. why would you even include a feature that had no tie to a stretegy/value?

bfgmartin @theproductguy agree on goal focus, as long as you don't lose yourself in quarters over the long
term and your product vision. Trees for the forest?

cindyfsolomon Audio discussion getting heated...@brainmates disagrees w/ @theproductguy

rcauvin @theproductguy I say don't think in terms of implementing features. Instead, implement user stories.
#prodmgmt #agile

MGjobs timelines, time frames and time guides needs to be strict and all concerned to be notified of such

cindyfsolomon Core values #prodmgmt "stay on right path" acc to @theproductguy

lmckeogh @brainmates that is the challenge to lead w/o authority. But that is Y you are paid the big $$
(cough,cough) It's communication

jidoctor moving forward w/o strategic value often leads to failure. product & company!

brainmates Great to focus on right features etc.. but PMs have the challenge of managing the biz - who may
not need see the 'story'

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brainmates @lmckeogh Agree but i felt the discussion was focused on value, features blah blah and that
can't be discussed in isolation of the business

wapolanco @brainmates Agree that it's a challenge but good PMs have the right amount of salesmanship to
get buy in.

cindyfsolomon Move on to next question up! Q7

bfgmartin Going to Q7

StanzrOne Next Topic Started. Just click GO >

wapolanco RT @lmckeogh: @brainmates Challenge: lead w/o authority. But that is Y you are paid the big $$
(cough,cough) It's communication

StanzrOne When you Click GO > you will be on Question 7. It's OK. We're skipping.

Q7: The Best Product Person of 2011 What is this? Who is this?

cindyfsolomon Q7: The Best Product Person of 2011 What is this? Who is this?

lmckeogh Are we at Q4 or on Q7?

Q5: Regarding Products: How do you know when to terminate a product?
Q6: Regarding Products: What do I do after I terminate a product?
Q7: The Best Product Person of 2011 What is this? Who is this?

cindyfsolomon Help! Timing says we need to move to Q7 NOW! How do I do that? @taariqlewis
@StanzrOne

jidoctor i went forward to Q7 in Stanzr with no problem and saw your tweet

StanzrOne @cindyfsolomon Just click Next Topic a few times.

StanzrOne till the right queston is up.

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StanzrOne New feature: Question Skipping!

lmckeogh @cindyfsolomon: you're going to lose me.

MGjobs I am Product Manager 2011 andall of you are too

cindyfsolomon @lmckeogh Hang in there!

brainmates Ahh shucks MGjobs

cindyfsolomon RT @jidoctor: i went forward to Q7 in Stanzr with no problem and saw your tweet

bfgmartin How do you pick the winner? What's the criteria and focus?

cindyfsolomon @lmckeogh I vote for you for Best Product Person 2011! Nominate here: http://bit.ly/qSHl0B

MGjobs lol, its true - when a product succeeds dont you feel like you just flew to the moon. Its a winner
feeling

cindyfsolomon @jidoctor You're already the Best of all time!http://bit.ly/qSHl0B

MGjobs RT @MGjobs: I am Product Manager 2011 andall of you are too

cindyfsolomon Its a fun, sharing opportunity. Award handed out in New York - we'll broadcast interview with
winnerhttp://bit.ly/qSHl0B

theproductguy You do not have to have a sexy product to be #TBPP

taariqlewis RT @theproductguy: You do not have to have a sexy product to be #TBPP

cindyfsolomon Are consultants eligible for TBPP? Focus on person & their accomplishments, innovation

lmckeogh @cindyfsolomon : shucks, I voted for you and stuffed the ballot box with others as well. to
@MGJobs' point.

cindyfsolomon Understanding your product, how you communicate, advice you share. Where you see field
going? (Ah, don't get me started!!!)
_______________________________________________________________________________________________




jidoctor #tbpp is about the person, not product

MGjobs @lmckeogh thumbs up!!

cindyfsolomon Consultants are definitely eligible! Nominate yourself - we'll get to the truth! http://bit.ly/qSHl0B

rcauvin So difficult to choose one person for product person of 2011, but I did for someone who is in this
conversation! #prodmgmt

cindyfsolomon Nominations are from all over - making it more visible so everyone participates, gets word
out http://bit.ly/qSHl0B

bfgmartin Do community contributions count? :-D

brainmates @bfgmartin We win then! :)

MGjobs RT @cindyfsolomon: Nominations are from all over - making it more visible so everyone participates,
gets http://bit.ly/qSHl0B

cindyfsolomon @bfgmartin I say they do, but I'm not on the nomination committee!

jidoctor @rcauvin - i'm not choosing...nominate more than one!

cindyfsolomon Want people to benefit from meeting, talking to, learning from the best product
person! http://bit.ly/qSHl0B

theproductguy TBPP is a way for us all to learn more about product management, exchange ideas, and
congratulate those who stand above! http://bit.ly/r9hbeY

cindyfsolomon Everyone on the Global Product Management Talk speaker list and participants are the
best! http://bit.ly/qSHl0B

MGjobs @cindyfsolomon Hip hip hooray

lmckeogh I want to be the Simon Cowell of that decision board!

_______________________________________________________________________________________________




cindyfsolomon Everyone participates thru your nominations in wittling down process - get involved, get your
colleagues involved http://bit.ly/qSHl0B

cindyfsolomon @MGjobs blush!

brainmates @lmckeogh Ha! Funny

cindyfsolomon Is Simon Cowell a product person?

rcauvin @jidoctor Good point!

lmckeogh @cindyfsolomon : SC knows how to fire a bad customer

bfgmartin Simon Cowell is a bad customer

cindyfsolomon Do we have to distinguish what defines someone as product person? Passionate, designer,
developer, manager, if you love product

brainmates @bfgmartin I agree with that!

cindyfsolomon You have to know the person you nominate - so if you know yourself, nominate
you! http://bit.ly/qSHl0B

theproductguy Deadline for nominations for The Best Product Person of 2011 is November
29th http://bit.ly/r9hbeY

cindyfsolomon RT @theproductguy: Deadline for nominations for The Best Product Person of 2011 is
th
November 29 http://bit.ly/r9hbeY

cindyfsolomon MOVING ON TO Q8!

theproductguy Nominate The Best Product Person of 2011 TODAY @http://bit.ly/r9hbeY

StanzrOne Next topic started. Click GO >
Q8: The Best Product Person of 2011 Might I be The Best Product Person of 2011?

cindyfsolomon Q8: The Best Product Person of 2011 Might I be The Best Product Person of 2011?

_______________________________________________________________________________________________




jidoctor g'night all... time for my doorbell answering duties. it's been a great night.

cindyfsolomon Might you be the Best Product Person of 2011? Everyone here gets my nomination! I learn
weekly from everyone!

taariqlewis RT @cindyfsolomon: Q8: The Best Product Person of 2011 Might I be The Best Product Person
of 2011?

cindyfsolomon @jidoctor Thanks for joining!

lmckeogh Oh, I've gotta run before learning... Until next week...

cindyfsolomon A lot of typing to fillin the form for everyone...Q8: The Best Product Person of 2011 Might I be
The Best Product Person of 2011?

StanzrOne @jidoctor Thank you for joining!

StanzrOne @lmckeogh Thanks for the great feedabck today!

cindyfsolomon @lmckeogh Thanks for joining! Always appreciate your input & KANO!

theproductguy For more information about The Best Product Person check out http://tpgblog.com/tbpp

theproductguy The winner is announced at The Product Group. More infohttp://meetup.com/theproductgroup

taariqlewis RT @theproductguy: The winner is announced at The Product Group. More info
http://meetup.com/theproductgroup

taariqlewis RT @theproductguy: For more information about The Best Product Person check
out http://tpgblog.com/tbpp

rcauvin Happy Halloween, #prodmgmt professionals who participated in the discussion.

cindyfsolomon RT @rcauvin: Happy Halloween, #prodmgmt professionals who participated in the discussion.

bfgmartin Thanks everyone, look forward to meeting @theproductguy in NYC soon

_______________________________________________________________________________________________




cindyfsolomon We will definitely interview the runner up and the winner and broadcast over #blogtalkradio

wapolanco @rcauvin HHW to you too :)

cindyfsolomon Does the winner get a flight to New York to accept award? Answ: if you're in NEw York
already - YES!

carlymicallef Thanks for todays talk. Look forward to hearing about the winner!

MGjobs @cindyfsolomon lol

cindyfsolomon Join us next week for Product Management in India with @brandimoore of IndiaThink

StanzrOne @carlymicallef Thank you for the awesome UI/UIX insight. We need to write you a check, don't
we?

brainmates Thanks guys - Enjoyed the talk

theproductguy Loved it! Thanks to everyone who showed up & joined in.

taariqlewis @brainmates Thanks for awesome convo and contribs!

cindyfsolomon Thanks everyone for being willing to beta test this tool to make it easier for us to manage
across all channels!

carlymicallef @StanzrOne no worries. Good luck with it.

MGjobs Thank you for the platform and opportunity of expression and its great chatting with pears from so far
away!

bfgmartin @StanzrOne - I like that the message field is next to the latest message, so if you're reversing the
order put the box on top too

cindyfsolomon Audio portion has ended - watch for edited podcast and transcript of tweets. We had dual talk
today: discussed product beta of stanzr as well as Best Product Person!

_______________________________________________________________________________________________




StanzrOne @bfgmartin Thanks! Yeah. Very good idea. Flexibility should include placement of message box
with direction of text.

MGjobs note. I think the upwards conversation is actually a great idea and I have adapted to its rhythem very
quickly

StanzrOne Thank u! MT @MGjobs: Thank u for the platform and opportunity of expression and its great
chatting with pears from so far away!

MGjobs lol, that should have read peers and not pears....sorry all....lol

bfgmartin Thanks to @cindyfsolomon @brainmates and @theproductguy for a great

cindyfsolomon Listen to the pretalk for next week's event:http://bit.ly/r5pDqh @brandimoore

taariqlewis RT @cindyfsolomon: Listen to the pretalk for next week's event: http://bit.ly/r5pDqh
@brandimoore

bfgmartin Midnight here, g'night all

StanzrOne @bfgmartin Goodnight and thanks again!

cindyfsolomon @bfgmartin Thanks for joining in! Really appreciate your engagement & look forward to your
continued participation.

MGjobs cheers everyone....

cindyfsolomon So nice to see @jidoctor @bdoctor @joshua_d @catherine-constantinides @awebmistress
@wapolanco @kfriedson @allopps @gander2112

cindyfsolomon Props to #prodmgmttalk allstars! @rcauvin @lmckeogh for weekly contributions!

cindyfsolomon Thanks for your contribution today @MGjobs @carlymicallef @taariqlewis @STanzrOne
@theproductguy @bfgmartin @jidoctor @bdoctor

Global Product Management TalkTM is a weekly mini-product camp Socratic discussion of pre-
posted questions with live audio of thought leader and co-hosts commenting. Blog http://bit.ly/eOFmB6
_______________________________________________________________________________________________



Oct 31: The Search For The Best Product Person of 2011

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Oct 31: The Search For The Best Product Person of 2011