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Transcript of Tweets from Global Product Management Talk with Jeremy Horn, The Product Guy, Discussing Products, Their Managers, And The Search For The Best Product Person Of 2011 ...

Transcript of Tweets from Global Product Management Talk with Jeremy Horn, The Product Guy, Discussing Products, Their Managers, And The Search For The Best Product Person Of 2011

The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, the time has come to identify the recipient of the second annual TBPP award. This discussion will be a rigorous questioning of product professionals regarding their products, management and excellence.

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Oct 31: The Search For The Best Product Person of 2011 Oct 31: The Search For The Best Product Person of 2011 Document Transcript

  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9YrJeremy Horn, The Product Guy,Discusses Products, Their Managers, And The Search For The Best Product Person Of 2011 “I love meeting with product people and am excited about the opportunity to discuss many of these product issues we all care about with the Global Product Management Talk community. I cant wait to provide everyone with the latest on the search for The Best Product Person of 2011 and share how you can participate,” says Jeremy Horn.____________________________________________________________________________________________Podcast: http://bit.ly/v4pwIpLinks: http://bit.ly/sV8zspINTROThe Best Product Person (TBPP) is the leading international Jeremy Horn, The Product Guy, joined the weekly Globalaward honoring excellence in Product Management. Product Management Talk on Twitter Monday, October 31,Established in 2010, the time has come to identify the recipient 2011 at 4:00 PM Pacific Time, which was Tuesday, November 1of the second annual TBPP award. This discussion will be a at 10:00 AM Australian Time.rigorous questioning of product professionals regarding theirproducts, management and excellence. What are some traits of ABOUT JEREMY HORNbad customers and what interventions can improve customer Over the last 10+ years, Jeremy Horn has held variousbehavior? How do you prevent fixating on lesser product executive and advisory roles, from founder of his own networkfeature(s)? What tips and tools are effective for time security, intrusion detection start-up in the late 90s to leadingmanagement? How do you know when the time is right and and advising diverse start-ups (in online services, consumerwhat actions to take at end of product life? How to identify the products, social networking, etc.). Jeremy Horn was awarded anMinimum Viable Product. What characteristics and requirements AlwaysOn Top 100 award for SingleFeed (a company hedistinguish the Best Product Person? Might I be The Best founded in 2006). He can currently be found at MTV Networks /Product Person of 2011? Viacom pioneering the next generation of content management and sharing. Jeremy Horn is also the author of very popular TheEach week, The Global Product Management Talk features an Product Guy blog (http://tpgblog.com) which provides publicexpert guest speaker who asks questions of the participants on advice and critical assessments of and for everyone from start-Twitter in a Socratic discussion. The speaker and co-hosts ups to enterprises and their online products. He organizes thebroadcast their comments over BlogTalkRadio. The transcript of 1000+ member monthly gathering of Product People at TheTweets and podcast are available after the live event. Product Group (http://meetup.com/theproductgroup). Jeremy graduated from Carnegie Mellon University with a B.S. in Computer Science.TWEET CHRONOLOGYJoin Global Product Management Talk! http://linkd.in/jRmwRxNever participated in a twitter chat? FAQs http://t.co/Qr2s1o0OLearn How to participate in Socratic Twitter Talk via Global Prod Mgmt Talk http://t.co/nV2DZfloLearn about Tweeting Best Practices and Twitter Talk FAQs http://t.co/8WzU7LSfNot showing up in Twitter Stream? http://bit.ly/kn5C0eEffective Twitter Talk Strategy http://bit.ly/sqOYhh_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 1
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr Q1: Regarding Product Management customers: What are some of the traits of bad customers? catherine-constantinides Hi Cindy, will do my best to attend this chat- we are in the Eastern Time zone! cindyfsolomon We start live at 4:00 PM Pacific with audiohttp://bit.ly/v4pwIp cindyfsolomon @catherine-constantinides Thanks! Check back here for transcript & listen http://bit.ly/v4pwIp cindyfsolomon discussing serious #prodmgmt issues in an open, relaxed way online #prodmgmttalk brainmates Hello brainmates Looking forward to this talk and testing new platform for talk cindyfsolomon @brainmates Excellent! People can sign in without Twitter - but theyre Stanzrs wont show up on Twitter cindyfsolomon You can give someone a thumbs up, and it tracks how popular "stanzrs" as opposed to tweets are cindyfsolomon Well start the pretalk with Jeremy Horn in 25 minutes!http://bit.ly/v4pwIp theproductguy I love beta testing products! cindyfsolomon Good background reading for what makes a good product manager http://bit.ly/sV8zsp cindyfsolomon Stanzr feature: "stanzrs" are statements (like tweets) tool doesnt appear to hold a specific time cindyfsolomon Great features of stanzr: see whos here, can thumb up, shows history of previous tweets, keeps you on question page cindyfsolomon Click around to check out all features while we sync up!http://bit.ly/rIu6Gm cindyfsolomon Hope the doctors @jidoctor @bdoctor can join us today - miss their participation! cindyfsolomon @theproductguy calling you in 1 minute to record pretalk with @brainmates http://bit.ly/v4pwIp_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 2
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr brainmates OK theproductguy Woot! :D cindyfsolomon Blogtalkradio is in an area that lost power...standby for updates cindyfsolomon And the pretalk has begun! http://bit.ly/v4pwIp StanzrOne Wow. Its open! Great to be here at:http://stanzr.com/prodmgmttalk StanzrOne @cindyfsolomon Hello Cindy! cindyfsolomon Hello Taariq taariqlewis @cindyfsolomon Great attendance so far! 15 people onhttp://stanzr.com/prodmgmttalk 10 mins before the launch! carlymicallef Hi looking forward to todays talk brainmates Hi Carly brainmates How are you? carlymicallef great thanks, how are you? bdoctor Barry, checking in from Minneapolis for brainmates Hi Barry cindyfsolomon Welcome @bdoctor @carlymicallef @taariqlewis @stanzrone @mgjobs @jidoctor @bfgmartin @theproductguy jidoctor joining in from Minneapolis (until the doorbell rings for the trick/treaters) brainmates Hi Suhayl - thanks for joining_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 3
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr StanzrOne RT @cindyfsolomon: Welcome @bdoctor @carlymicallef @taariqlewis @stanzrone @mgjobs @jidoctor @bfgmartin @theproductguy brainmates @carly - busy and good. cindyfsolomon Welcome everyone! Please share where youre tweeting from & why youre the best product person of 2011!!! hehehe StanzrOne Currently 19 folks live in conversation athttp://stanzr.com/prodmgmttalk on the first minute theproductguy NYC bfgmartin Hi all, Martin from London here brainmates Hi Martin - thanks for joining from London brainmates Great to see you here Martin kfriedson Sweet glad I could make this! Love People that love products. And love making them. brainmates we have global presence - sydney, usa, london, south africa StanzrOne +1 RT @kfriedson: Sweet glad I could make this! Love People that love products. And love making them. cindyfsolomon Awesome! Please answer Q1: Regarding Product Management customers: What are some of the traits of bad customers? theproductguy Some bad customer traits: unclear ideas, yelling, lacking internal priorities StanzrOne RT @cindyfsolomon: Awesome! Please answer Q1: Regarding Product Management customers: What are some traits of bad customers? cindyfsolomon On stanzr - put the middle scroll down to see new tweets coming in http://bit.ly/rIu6Gm jidoctor bad customers = changing priorities; "yelling" about nonsense; non-responsive_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 4
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr bdoctor A1 - bad customer traits: Demanding unique custom features that take u off roadmap taariqlewis RT @cindyfsolomon: Awesome! Please answer Q1: Regarding Product Management customers: What are some traits of bad customers? lmckeogh unreasonable expectations and belief that the world revolves around them bfgmartin Lack of vision, no understanding of trade-offs, unwilling to compromise MGjobs Misinformed, lack of information, rudeness, assumption that the client always right allows them to misinterpret rules or business practices cindyfsolomon @theproductguy says "going off roadmap, ask whats value being returned to product, cust & grand scheme" jidoctor unique custom features may not be bad, but become distracting so need to make sure they are relevant brainmates Are there any bad customers? Just not your customers jidoctor its really more about the kind & type of attention the customer demands, and the timeframe they expect bfgmartin If theyre willing to pay for a custom feature, thats validation that there is a problem worth solving brainmates @jidoctor True. lmckeogh Not sure about this Stanzr product flow. Like to read from top to bottom. Feels unintuitive to read up brainmates @bfgmartin agree and those are good customers :) cindyfsolomon @lmckeogh Pls get used to it! Makes transcript generation much quicker this way! MGjobs well there are, but its a good thing as bad customers are infact yearning for your product and it is clear that they expect more out of it. Good sign..._______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 5
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr catherine-constantinides @lmckeogh I agree. Will take some getting used to. theproductguy Bad customers have trouble empathizing. carlymicallef @lmckeogh agree not the greatest UI cindyfsolomon Welcome @lmckeogh @rcauvin ! StanzrOne @catherine-constantinides @carlymicallef @lmckeogh Thanks for the feedback. were taking notes and listening. theproductguy Bad strategy, bad business model, attracts bad customers. lmckeogh How about an option to select either the top down or bottom up method? Also could use a character count as well. jidoctor amen! we in #prodmgmt can cause bad customer behavior (or in sales/support/dev/etc.) lmckeogh Its a beta, perfect time for feedback. I thought is why we are on here. StanzrOne @lmckeogh. Yes. We definitely are thinking folks need flexibility. Char count occurs 20 before your 140 limit if Twitter user. StanzrOne Otherwise, you have a 210 char limit. cindyfsolomon @jidoctor how does #prodmgmt cause bad customer behavior? Important to realize! jidoctor we set unreal expectations and poor communication carlymicallef What about customers who go on the war path on social media tools? lmckeogh @StanzrOne : but if I am at 21 the number doesnt show up and then I start a new sentence when I should be shortening down brainmates @carlymicallef Do they have a point though? MGjobs @carlymicallef agree.._______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 6
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr brainmates Maybe the word bad is not quite right - they are just the wrong customer for your business StanzrOne @lmckeogh You should get a green number at 120 chars and then red > 140. you dont have this experience? MGjobs @brainmates Not neccessarily as these are people taking the time to complain and such proves the need for the product carlymicallef I have one customer who had a problem once and has been tweeting complaints since, all kinds of abuse, provides a good laugh sometimes... cindyfsolomon Dont want to make a negative judgement "bad" rather a distinction - are they right customers for you? lmckeogh @StanzrOne : I do once I go above 120. But what if I am at 115, there is no indication that I should be wrapping up my thoughts MGjobs @carlymicallef thats defnitely not good!! bfgmartin @brainmates but some customers just are _bad_ ;-) jidoctor they could still be ur customer-not even the wrong ones-but they were not treated properly (respect) & "difused" @ right time cindyfsolomon We have @taariqlewis and @StanzrOne in the room taking feedback on product beta! HOpe were right customers for this product... gander2112 Totally agree. FIRE them. RT @bfgmartin: @brainmates but some customers just are _bad_ ;-) catherine-constantinides @theproductguy if a customer has unclear ideas, it is the organizations job to clarify and elaborate upon them. jidoctor by difused=were they heard and treated well at the right time before problem blew out of proportion and went viral? brainmates @catherine-constantinides Agree jidoctor bad behavior does NOT equal bad customers_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 7
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr jidoctor but, i do support firing a customer when they dont fit the product market/problem cindyfsolomon @jidoctor viral problems become customer service issues beyond just #prodmgmt MGjobs @bfgmartin very very tue, but remmember basics it comes down to need and want and initially they did seek both from yr product. I say accept it as a good sign and a clear factor of successes. brainmates @gander2112 Absolutely you can fire them but I find the word bad not helpful gander2112 I have a customer who uses the product totally out of scope, and has constantly driven patches that break other people kfriedson A1: there are no bad customers, just bad prodmgrsupport & cust dev experts. How could a customer be bad I havt seen 1 valid response rcauvin @brainmates @gander2112 Yes, you should fire employees because theyre a bad fit, not because theyre bad employees. cindyfsolomon @gander2112 definition of the wrong customer=breaks other customers ability to use product brainmates @gander2112 So this is not the right customer for you. gander2112 @brainmates I keep making that case, but we are addicted to their support StanzrOne +1 MT @kfriedson: A1: there r no bad customers, just bad prodmgrsupport & cust dev experts. How could customer be bad? rcauvin @brainmates @gander2112 Similarly, fire customers because theyre a bad fit, not because theyre bad customers. #prodmgmt kfriedson @cindyfsolimon- then thats a poorly built product. MGjobs @brainmates the system moves fast and if alot of people are interacting at the same time becomes a problem cause I had to scroll up quit a bit. Slow down the time from when comments are made to when it appear cindyfsolomon stanzr feature request - option for pause scrolling!_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 8
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr gander2112 A bad customer costs more to support than they are worth. Agree that they are a bad fit, but still need to fire them cindyfsolomon Please direct stanzr feature suggestions direct to @taariqlewis @StanzrOne StanzrOne @cindyfsolomon Scroll pausing is activated once you scroll up or move the slider. Is this what you meant? cindyfsolomon MOving on to question 2! Watch above!! Please retweet StanzrOne The Next Topic has Started Please Click GO > Above. jidoctor Q2 set clear expectations, communicate - honestly, and LISTEN LISTEN LISTEN StanzrOne The Next Topic has Started Please Click GO > cindyfsolomon @jidoctor Always appreciate your assistance! gander2112 A2: Properly communicate what the product is, and what it is not. This includes Sales training to not overpromise cindyfsolomon Welcome to the Global Product Management Talk! We are beta testing Stanzr, a tool for managing community chats! cindyfsolomon Resources for the upcoming chat can be found here:http://bit.ly/sV8zsp cindyfsolomon Going over logistics with Jeremy for Mondays Talk theproductguy ... and having blast! cindyfsolomon Sign in ahead of time to receive email reminder to join live, save to calendar stanzr.com/prodmgmttalk Q2: Regarding Product Management customers: What can you do to help your customers be better? cindyfsolomon Q2: Regarding Product Management customers: What can you do to help your customers be better?_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 9
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr taariqlewis RT @cindyfsolomon: Q2: Regarding Product Management customers: What can you do to help your customers be better? theproductguy Upgrade your customer...increase transparency of resource allocation carlymicallef nice stanzr feature moving to the next question, love it! rcauvin A2: Ask facilitative questions so they can begin to navigate their internal system and processes. #prodmgmt jidoctor Q2 set clear expectations, communicate - honestly, and LISTEN LISTEN LISTEN #prodmgmttalk taariqlewis @carlymicallef We need to do more work on that indicator UI. Thoughts? gander2112 Gotta head out. Sorry. lmckeogh @StanzrOne: on the +side, almost like the discrete Question element. however, there may be old posts that i have to go back for MGjobs information in clean text and simple to understand bfgmartin Focus on the problem, not the solution. Understand what the real need is behind their request. theproductguy The 3 Cs to better customers. Communicate. COMMUNICATE. COMMUNICATE! StanzrOne @lmckeogh Agreed. Folks may want to go back to their own past ideas. jidoctor (Doctors are taking breaks - to answer #halloween doorbells) StanzrOne RT @theproductguy: The 3 Cs to better customers. Communicate. COMMUNICATE. COMMUNICATE! gander2112 A2: Better communicate what the product is, and is not. This includes training sales to not over promise MGjobs @theproductguy defnitely_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 10
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr carlymicallef @taariqlewis some kind of line/button at the bottom of tweets saying next topic... cindyfsolomon RT @gander2112: A2: Better communicate what the product is, and is not. This includes training sales to not over promise lmckeogh @StanzrOne: where is the RT function? taariqlewis RT @theproductguy: The 3 Cs to better customers. Communicate. COMMUNICATE. COMMUNICATE! jidoctor @theproductguy - communicate communicate communicate begins with LISTEN LISTEN LISTEN rcauvin @bfgmartin Yes, take them out of solution mindset and into problem identification & definition. #prodmgmt bfgmartin @theproductguy amen, communication is everything StanzrOne @lmckeogh Thats the last command that looks like >> on the MouseHover jidoctor and again, better product building starts with listening brainmates @jidoctor Agree! jidoctor :-) thanks for the thumbs up! lmckeogh RT @taariqlewis: RT @theproductguy: The 3 Cs to better customers. Communicate. COMMUNICATE. COMMUNICATE! cindyfsolomon Jeremy @theproductguy says communication of roadmap, cost of feature desires, help customer understand issues involved rcauvin A2: Understand & use Buying Facilitation(R).http://blog.cauvin.org/2010/08/what-is-buying- facilitation.html #prodmgmt theproductguy Provide your customer w/ focused and clear choices w/ clear costs cindyfsolomon @theproductguy says help customer: break down to choices - A,B, or C and finances_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 11
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr bfgmartin Agree with @kfriedson and @brainmates though - ultimately bad customer = bad execution by product manager MGjobs create an enviroment for in-store product education - two benefits 1. seeing 2. hearing taariqlewis +1 RT @rcauvin: A2: Understand & use Buying Facilitation(R). http://blog.cauvin.org/2010/08/what-is-buying-facilitation.html bdoctor Taking off to provide treats and avoid tricks... jidoctor disagree with primary focus - you cant start by communicating...start by listening. we in #prodmgmt OVERLOOK this FIRST step cindyfsolomon RT @rcauvin: A2: Understand & use Buying Facilitation(R). http://bit.ly/tBBCkV #prodmgmt cindyfsolomon RT @jidoctor: disagree - you cant start by communicating...start by listening. we in #prodmgmt OVERLOOK this FIRST step jidoctor you have to know what to say by knowing what they are hearing, what matters, what language/words they speak brainmates So many different types of customers - internal, external, consumer, business... dont think there is 1 way carlymicallef communicating with customers when you have an entirely online product is hard, got to find balance between spam and helpful. jidoctor once you have the basic down - you can work on capturing the right infor/focus so you can clearly communicate rcauvin @cindyfsolomon Customers must be guided to understand the people & processes affected by product purchase & usage. #prodmgmt theproductguy Show your bad customers what good customers look like. theproductguy @jidoctor agreed jidoctor YES Cindy!!!!!!!_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 12
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr bfgmartin @jidoctor - might be semantics but I think it has to come from PM first. You have to have a vision first - it cant all be customer input! jidoctor he just did jidoctor its not symantecs - its core. brainmates @bfgmartin Yes its a partnership between customer + PM cindyfsolomon @bfgmartin You identify the challenges/opportunities of #prodmgmt - have vision, share it, listen to feedback, roadmap theproductguy Show your bad customers what good customers look like. MGjobs we give birth t products as managers and thus need to guide consumers how you grow it. We need to clearly state what the product is and whatsits functions bfgmartin @theproductguy - absolutely, you have to bring them along on the journey to that vision kfriedson QA: again, I dont know what a bad customer is. There are only bad products and their creators... lmckeogh There is a balance. Need to understand customer problem but create sln RT @bfgmartin: @jidoctor it cant all be customer input! cindyfsolomon Jeremy @TheProductGuy invites dif custs to meeting re: prioritizing, etc. to communicate brainmates @kfriedson I agree - the word bad is not resonating with me jidoctor agree @theproductguy - encouraging building a community of your customers fosters stronger communication all around theproductguy Role of the Product Manager is to help get customers to "look up" taariqlewis Agreed as well. RT @brainmates: @kfriedson I agree - the word bad is not resonating with me theproductguy Pivot customers requests away from features and towards desired outcomes_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 13
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr kfriedson @bfgmartin Thank You! Im so confused here. .. Must be semantics. There are inactive, acrr cindyfsolomon @kfriedson we agree - get unstuck on the word ...! theproductguy @kfriedson yes it is more semantics... agreed bfgmartin semantics? Im always up for some antics kfriedson Hey can someone define Bad Customer? someone who forest convert? Is cindyfsolomon Ok some Halloween spirits in the room!!! were discussing serious issues in a light hearted way - pass the beer! jidoctor boo! jidoctor did that scare yall? theproductguy RT @jidoctor: boo! cindyfsolomon @kfriedson look back at Q1 answers for some defs. Were moving on to Q3 taariqlewis RT @jidoctor: boo! theproductguy @jidoctor absolutely frightened StanzrOne The Next Topic has Started Please Click GO > Above. kfriedson Is a Bad customer someone who cureses or gives rude feedback? Not getting it... StanzrOne Were going to add a bar at the bottom too so folks see it more easily. Thanks for insight @carlymicallef cindyfsolomon @kfriedson dont worry - youll have time to think after the talk - join us in Q3 - advance up top kfriedson Love all u prod ppl- gotta go eat. And can we do this via namesake next time? This prod is unusable- esp on mobile_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 14
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr Q3: Regarding Products: How do you prevent yourself from fixating on lesser feature(s)? cindyfsolomon Q3: Regarding Products: How do you prevent yourself from fixating on lesser feature(s)? jidoctor A# you dont want to hear this, but LISTEN LISTEN LISTEN bfgmartin Have a clear vision - so you see the forest for the trees taariqlewis RT @cindyfsolomon: Q3: Regarding Products: How do you prevent yourself from fixating on lesser feature(s)? rcauvin A3: Focus on a single value proposition & prioritize features relative to it. #prodmgmt MGjobs keeping to schedule and time frame of workflow projection theproductguy Prevent feature fixation: timeboxing lmckeogh Agreed, need long term vision / roadmap RT @bfgmartin: Have a clear vision - so you see the forest for the trees carlymicallef run your ideas by others, stick your ideas up in public workspaces, sometimes you just need someone to pull your head in. brainmates A3: Dont be bullied by others (management, customers etc) cindyfsolomon RT @carlymicallef: run your ideas by others, stick ideas in public workspaces, sometimes you just need to pull your head in. brainmates I find that sometimes people get fixated on features because the company pushes them into that corner lmckeogh Use the Kano model to draw out the must haves, performance features, and those that deliver unexpected excitement MGjobs Time Management key factor and need to keep to it to get thejob done. rcauvin A3: Base value proposition on a set of compelling prospect problems around a central theme. #prodmgmt_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 15
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr jidoctor RT @rcauvin A3: Base value proposition on a set of compelling prospect problems around a central theme. #prodmgmt #prodmgmttalk bfgmartin Stanzr loses my messages every once in a while brainmates @bfgmartin Mine too lmckeogh Yes, it can be very useful and it is amazing how many dont know about it. rcauvin @lmckeogh Be careful w/ Kano, it can lead to an unfocused product. #prodmgmt cindyfsolomon @bfgmartin Oh no - youre points are important! bfgmartin Timeboxing works. My roadmap is a time budget for problem solving - problem x is worth 1 week of time to fix, problem y is worth 1 month etc StanzrOne @bfgmartin is that your messages dont show up in Twitter or dont show up here? wapolanco In case my prev comment got lost: Communication as a strategy with cust. Listen, chime in, document then socialize your notes. theproductguy Slice up your features into digestible pieces...more agility, more predictability bfgmartin @StanzrOne dont show up here - type and type and hit send and then nothing rcauvin A3: Use large user stories to ensure features are tied together & provide real value. #agile #prodmgmt jidoctor @bfgmartin youre messages are lost more than "once in awhile" cindyfsolomon @bfgmartin what browser are you using? bfgmartin Safari 5.1.1 StanzrOne @bfgmartin Got it. Thanks and thanks for the browser version. cindyfsolomon No problems using Chrome browser - perhaps browser issues on stanzr _______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 16
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr bfgmartin Its just budgeting time/resource and focusing on the problem instead of solution. Spend 1 week to best fix that problem then MOVE ON theproductguy OKRs: Set quarterly goals, and build your stories a target features from there. StanzrOne @cindyfsolomon Were balancing 5 diff connection protocols for various browsers. Yes. Something we need to address. cindyfsolomon @theproductguy says beyond timeboxing - use OKR approach - objectives, quarterly results, progress thru stories theproductguy Assign business values to each of your features. Be sure to account for uncertainty & risk. cindyfsolomon @theproductguy says quarterly is good chunk of time to realign w/changes in biz value, etc. jidoctor @theproductguy agree. why would you even include a feature that had no tie to a stretegy/value? bfgmartin @theproductguy agree on goal focus, as long as you dont lose yourself in quarters over the long term and your product vision. Trees for the forest? cindyfsolomon Audio discussion getting heated...@brainmates disagrees w/ @theproductguy rcauvin @theproductguy I say dont think in terms of implementing features. Instead, implement user stories. #prodmgmt #agile MGjobs timelines, time frames and time guides needs to be strict and all concerned to be notified of such cindyfsolomon Core values #prodmgmt "stay on right path" acc to @theproductguy lmckeogh @brainmates that is the challenge to lead w/o authority. But that is Y you are paid the big $$ (cough,cough) Its communication jidoctor moving forward w/o strategic value often leads to failure. product & company! brainmates Great to focus on right features etc.. but PMs have the challenge of managing the biz - who may not need see the story_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 17
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr brainmates @lmckeogh Agree but i felt the discussion was focused on value, features blah blah and that cant be discussed in isolation of the business wapolanco @brainmates Agree that its a challenge but good PMs have the right amount of salesmanship to get buy in. cindyfsolomon Move on to next question up! Q7 bfgmartin Going to Q7 StanzrOne Next Topic Started. Just click GO > wapolanco RT @lmckeogh: @brainmates Challenge: lead w/o authority. But that is Y you are paid the big $$ (cough,cough) Its communication StanzrOne When you Click GO > you will be on Question 7. Its OK. Were skipping. StanzrOne Next Topic Started. Just click GO > Q7: The Best Product Person of 2011 What is this? Who is this? cindyfsolomon Q7: The Best Product Person of 2011 What is this? Who is this? lmckeogh Are we at Q4 or on Q7? StanzrOne Next Topic Started. Just click GO > Q5: Regarding Products: How do you know when to terminate a product? Q6: Regarding Products: What do I do after I terminate a product? Q7: The Best Product Person of 2011 What is this? Who is this? cindyfsolomon Help! Timing says we need to move to Q7 NOW! How do I do that? @taariqlewis @StanzrOne jidoctor i went forward to Q7 in Stanzr with no problem and saw your tweet StanzrOne @cindyfsolomon Just click Next Topic a few times. StanzrOne till the right queston is up._______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 18
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr StanzrOne New feature: Question Skipping! lmckeogh @cindyfsolomon: youre going to lose me. MGjobs I am Product Manager 2011 andall of you are too cindyfsolomon @lmckeogh Hang in there! brainmates Ahh shucks MGjobs cindyfsolomon RT @jidoctor: i went forward to Q7 in Stanzr with no problem and saw your tweet bfgmartin How do you pick the winner? Whats the criteria and focus? cindyfsolomon @lmckeogh I vote for you for Best Product Person 2011! Nominate here: http://bit.ly/qSHl0B MGjobs lol, its true - when a product succeeds dont you feel like you just flew to the moon. Its a winner feeling cindyfsolomon @jidoctor Youre already the Best of all time!http://bit.ly/qSHl0B MGjobs RT @MGjobs: I am Product Manager 2011 andall of you are too cindyfsolomon Its a fun, sharing opportunity. Award handed out in New York - well broadcast interview with winnerhttp://bit.ly/qSHl0B theproductguy You do not have to have a sexy product to be #TBPP taariqlewis RT @theproductguy: You do not have to have a sexy product to be #TBPP cindyfsolomon Are consultants eligible for TBPP? Focus on person & their accomplishments, innovation lmckeogh @cindyfsolomon : shucks, I voted for you and stuffed the ballot box with others as well. to @MGJobs point. cindyfsolomon Understanding your product, how you communicate, advice you share. Where you see field going? (Ah, dont get me started!!!)_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 19
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr jidoctor #tbpp is about the person, not product MGjobs @lmckeogh thumbs up!! cindyfsolomon Consultants are definitely eligible! Nominate yourself - well get to the truth! http://bit.ly/qSHl0B rcauvin So difficult to choose one person for product person of 2011, but I did for someone who is in this conversation! #prodmgmt cindyfsolomon Nominations are from all over - making it more visible so everyone participates, gets word out http://bit.ly/qSHl0B bfgmartin Do community contributions count? :-D brainmates @bfgmartin We win then! :) MGjobs RT @cindyfsolomon: Nominations are from all over - making it more visible so everyone participates, gets http://bit.ly/qSHl0B cindyfsolomon @bfgmartin I say they do, but Im not on the nomination committee! jidoctor @rcauvin - im not choosing...nominate more than one! cindyfsolomon Want people to benefit from meeting, talking to, learning from the best product person! http://bit.ly/qSHl0B theproductguy TBPP is a way for us all to learn more about product management, exchange ideas, and congratulate those who stand above! http://bit.ly/r9hbeY cindyfsolomon Everyone on the Global Product Management Talk speaker list and participants are the best! http://bit.ly/qSHl0B MGjobs @cindyfsolomon Hip hip hooray lmckeogh I want to be the Simon Cowell of that decision board!_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 20
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr cindyfsolomon Everyone participates thru your nominations in wittling down process - get involved, get your colleagues involved http://bit.ly/qSHl0B cindyfsolomon @MGjobs blush! brainmates @lmckeogh Ha! Funny cindyfsolomon Is Simon Cowell a product person? rcauvin @jidoctor Good point! lmckeogh @cindyfsolomon : SC knows how to fire a bad customer bfgmartin Simon Cowell is a bad customer cindyfsolomon Do we have to distinguish what defines someone as product person? Passionate, designer, developer, manager, if you love product brainmates @bfgmartin I agree with that! cindyfsolomon You have to know the person you nominate - so if you know yourself, nominate you! http://bit.ly/qSHl0B theproductguy Deadline for nominations for The Best Product Person of 2011 is November 29th http://bit.ly/r9hbeY cindyfsolomon RT @theproductguy: Deadline for nominations for The Best Product Person of 2011 is th November 29 http://bit.ly/r9hbeY cindyfsolomon MOVING ON TO Q8! theproductguy Nominate The Best Product Person of 2011 TODAY @http://bit.ly/r9hbeY StanzrOne Next topic started. Click GO > Q8: The Best Product Person of 2011 Might I be The Best Product Person of 2011? cindyfsolomon Q8: The Best Product Person of 2011 Might I be The Best Product Person of 2011?_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 21
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr jidoctor gnight all... time for my doorbell answering duties. its been a great night. cindyfsolomon Might you be the Best Product Person of 2011? Everyone here gets my nomination! I learn weekly from everyone! taariqlewis RT @cindyfsolomon: Q8: The Best Product Person of 2011 Might I be The Best Product Person of 2011? cindyfsolomon @jidoctor Thanks for joining! lmckeogh Oh, Ive gotta run before learning... Until next week... cindyfsolomon A lot of typing to fillin the form for everyone...Q8: The Best Product Person of 2011 Might I be The Best Product Person of 2011? StanzrOne @jidoctor Thank you for joining! StanzrOne @lmckeogh Thanks for the great feedabck today! cindyfsolomon @lmckeogh Thanks for joining! Always appreciate your input & KANO! theproductguy For more information about The Best Product Person check out http://tpgblog.com/tbpp theproductguy The winner is announced at The Product Group. More infohttp://meetup.com/theproductgroup taariqlewis RT @theproductguy: The winner is announced at The Product Group. More info http://meetup.com/theproductgroup taariqlewis RT @theproductguy: For more information about The Best Product Person check out http://tpgblog.com/tbpp rcauvin Happy Halloween, #prodmgmt professionals who participated in the discussion. cindyfsolomon RT @rcauvin: Happy Halloween, #prodmgmt professionals who participated in the discussion. bfgmartin Thanks everyone, look forward to meeting @theproductguy in NYC soon_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 22
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr cindyfsolomon We will definitely interview the runner up and the winner and broadcast over #blogtalkradio wapolanco @rcauvin HHW to you too :) cindyfsolomon Does the winner get a flight to New York to accept award? Answ: if youre in NEw York already - YES! carlymicallef Thanks for todays talk. Look forward to hearing about the winner! MGjobs @cindyfsolomon lol cindyfsolomon Join us next week for Product Management in India with @brandimoore of IndiaThink StanzrOne @carlymicallef Thank you for the awesome UI/UIX insight. We need to write you a check, dont we? brainmates Thanks guys - Enjoyed the talk theproductguy Loved it! Thanks to everyone who showed up & joined in. taariqlewis @brainmates Thanks for awesome convo and contribs! cindyfsolomon Thanks everyone for being willing to beta test this tool to make it easier for us to manage across all channels! carlymicallef @StanzrOne no worries. Good luck with it. MGjobs Thank you for the platform and opportunity of expression and its great chatting with pears from so far away! bfgmartin @StanzrOne - I like that the message field is next to the latest message, so if youre reversing the order put the box on top too cindyfsolomon Audio portion has ended - watch for edited podcast and transcript of tweets. We had dual talk today: discussed product beta of stanzr as well as Best Product Person!_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 23
  • Transcript from Oct 31, 2011: Global Product Management Talk Jeremy Horn, The Product Guy The Search For The Best Product Person of 2011 MAIL: http://bit.ly/ouZN8J FB:http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Hear: http://bit.ly/nbw9Yr StanzrOne @bfgmartin Thanks! Yeah. Very good idea. Flexibility should include placement of message box with direction of text. MGjobs note. I think the upwards conversation is actually a great idea and I have adapted to its rhythem very quickly StanzrOne Thank u! MT @MGjobs: Thank u for the platform and opportunity of expression and its great chatting with pears from so far away! MGjobs lol, that should have read peers and not pears....sorry all....lol bfgmartin Thanks to @cindyfsolomon @brainmates and @theproductguy for a great cindyfsolomon Listen to the pretalk for next weeks event:http://bit.ly/r5pDqh @brandimoore taariqlewis RT @cindyfsolomon: Listen to the pretalk for next weeks event: http://bit.ly/r5pDqh @brandimoore bfgmartin Midnight here, gnight all StanzrOne @bfgmartin Goodnight and thanks again! cindyfsolomon @bfgmartin Thanks for joining in! Really appreciate your engagement & look forward to your continued participation. MGjobs cheers everyone.... cindyfsolomon So nice to see @jidoctor @bdoctor @joshua_d @catherine-constantinides @awebmistress @wapolanco @kfriedson @allopps @gander2112 cindyfsolomon Props to #prodmgmttalk allstars! @rcauvin @lmckeogh for weekly contributions! cindyfsolomon Thanks for your contribution today @MGjobs @carlymicallef @taariqlewis @STanzrOne @theproductguy @bfgmartin @jidoctor @bdoctor Global Product Management TalkTM is a weekly mini-product camp Socratic discussion of pre-posted questions with live audio of thought leader and co-hosts commenting. Blog http://bit.ly/eOFmB6_______________________________________________________________________________________________Sponsor us http://bit.ly/gF0Tt3 http://bit.ly/nnkOjG Thank you @prodmgmttalk #prodmgmttalk GLOBAL PRODUCT MANAGEMENT TALK http://www.prodmgmttalk.com/ 24