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Meaningful SEO
Metrics:
Optimizing for the
Bottom Line
Agenda
 How to Measure the ROI of Search
 5 Elements of the Search Cycle
   Rankings
   Traffic
   Conversions
   Sales
   Repeat Customers
 Questions
Measuring and
Maximizing the
ROI of Search
Measuring and Maximizing the ROI of Search
  Understand “Search
  Cycle” elements in order                               Ranking
                                  Testimonials/                              SEO
  to maximize your SEO             Link Baits

  campaign
                                       Repeat
                                                                           Traffic
                                      Customer
  Determine:
                                 Marketing/          Search Cycle                  LPO
    What is working?              Support

    What is not working?
                                                  Sale             Conversions
    Where should you spend
    your resources optimizing?
                                                         Marketing/Sales
Measuring and Maximizing the ROI of Search

 Data from each element
 of the search cycle
 drives SEO strategy

 Analytics must be set
 up properly in order to
 acquire the necessary
 data
Measuring and Maximizing the ROI of Search

 Your analytics should
 be able to:
   Show which keyword phrases
   are driving conversions
   Distinguish between paid and
   organic search
   Track all relevant conversions
   including downloads, form
   submissions, etc.
Elements of the
Search Cycle
Rankings > Traffic > Conversions >
Sales > Repeat Customers
Understanding Search Rankings
  If you’re not in the top 10, you’re not seen.

  It is hard to obtain & maintain top 10 positions.

  Search engine rankings are becoming harder to measure.

  Determine:
     Average ranking for top competitive keywords
      Evaluate: What does a difference in rank mean to your traffic?
     The value of each of the words you are ranked for
      Evaluate: What is the cost benefit analysis of investing in SEO & PPC?
     Universal Search: videos, images, news releases, etc.
      Evaluate: Do top ten rankings go to these assets?
Search Rankings Tactics
   Set-Up
     Keyword Map to ensure organic traffic is going where intended
     Measures to track how long-tail keywords are ranking
     Reports for Internal Search Data

   Small Changes with Big Impact
     Modify Page Title
     Change / Add Content
     Add More Internal Links
     Add More External Links
     All top 20 rankings should be further optimized each month
     (Except #1)

   Optimize Videos, Images, and News
POLL
Elements of the
Search Cycle
Rankings > Traffic > Conversions >
Sales > Repeat Customers
Understanding Search Traffic
 Basic Metrics:
    # of Visitors
    # of Visitors from Organic
    # of Visitors from Paid Search
    Time on Site


 Additional Metrics:
    Long-Tail Keyword Data
    Branded vs. Non-Branded
    Keyword Phrases
Understanding Search Traffic :
Long-Tail Optimization
                          Successful Campaign =
                          Saturation of Long-Tail SEO
                          Optimizing for a competitive
                          keyword phrase = many
                          related permutations (long-
                          tail)
                          Accurate ROI of your SEO
                          efforts (including long-tail
                          results)

                          Tactics:
                             Use data to identify long-tail
                             keywords already ranking and
                             converting.
Understanding Search Traffic:
Branded / Non Branded Terms
  Understand:
     Branded vs. Non-branded (BusinessOnLine vs. SEO)
     Brand related keyword phrases are more likely to convert


  Determine:
     Percentage of brand to non-brand related traffic
     The difference in the conversion rate between those 2 groups
     The difference in conversions between the categories of non-branded terms
     What offline events / websites are causing your brand related searches

  Tactics:
     Optimize for long-tail keywords around your brand
     Tellium Technology can provide additional insight into the origin of brand
     related searches
POLL
Elements of the
Search Cycle
Rankings > Traffic > Conversions >
Sales > Repeat Customers
Understanding Search Conversions
 Understand:
   A conversion can be either hard
   or soft
   Bounce rate can be determined
   by your business rules

 Determine:
   Which keyword phrases are
   generating traffic and the bounce
   rate/conversion rate of that traffic

      High Bounce Rate Keyword Phrases
      High Conversion Rate Keyword
      Phrases
Search Conversions Tactics
  Leverage PPC as a Testing Ground
    A/B Testing
       Block A / B testing pages from Search Engine spiders
       Only change one variable between test pages


    Conversions
       Have well defined conversion funnels
       Have specific and measureable calls to action for any conversion
       event
       Be sure to test organic conversion pages for all keywords that
       drive conversions as well as traffic


    Improve content / messaging on poor performing Web
    pages
POLL
Elements of the
Search Cycle
Rankings > Traffic > Conversions >
Sales > Repeat Customers
Understanding Sales from Search
 Price is a key driver in sales
 conversion
 Video is a MUST in the current
 state of Web marketing.
 Universal search features
 shopping comparison feeds that
 can drive highly qualified traffic
 Have an optimized product feed
 for shopping comparison sites
 like Google Base
 Google Base powers Google
 Shopping Comparison OneBox
 and Google Product Search
Sales from Search Tactics
 Determine
   Which keyword phrases are driving hard conversions?
   Are there any affiliate or channel considerations?


 Tactics
   Differentiate your product/service descriptions from your
   competitors and affiliates
   Persuasive language that communicates benefits rather than
   features
   Develop videos, testimonials, reviews and case studies
   Offer unique discounts or incentives for people for watch video
   content to track conversions from views
   Have an optimized product feed for sites like Google Base
Repeat
Customers
Rankings > Traffic > Conversions >
Sales > Repeat Customers
Understanding Repeat Customers from Search
Segment your data by search, then
  keyword group, then keyword to
  get the best insight into what
  words are converting and the
  value of those words.

Determine:
  Long Term Value of Your
  Customer
      Number of purchases the
      average customer makes X
      Average profit for each of those
      purchases.
  Acquisition Cost of Customers
  Profit Points
Repeat Customers from Search Tactics
 Provide Viral Tools to       Analytics
 Promote Happy Customers         Set to track repeat customers.
                                 Omniture allows you to track
                                 customers by first time
   Refer-a-Friend
                                 customer and repeat
   Bookmarks                     customer.
   Reviews and Testimonials      Other platforms like Google
   User Badges                   allow for segments (cookie
   Featured Customers            based limitations).
   Customer Community         Online communities with
                              sign-in functionality allow
                              more accurate data.
Questions?
Thank You
Additional Resources
  BusinessOnLine SEO Blog
  http://www.businessol.com/seo-blog

  Social Media Marketing Webinar:
  Corporate Blogging Strategies to Help
  Hit Your Business Objectives

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Metrics that Matter: Optimizing for the Bottom Line

  • 2. Agenda How to Measure the ROI of Search 5 Elements of the Search Cycle Rankings Traffic Conversions Sales Repeat Customers Questions
  • 4. Measuring and Maximizing the ROI of Search Understand “Search Cycle” elements in order Ranking Testimonials/ SEO to maximize your SEO Link Baits campaign Repeat Traffic Customer Determine: Marketing/ Search Cycle LPO What is working? Support What is not working? Sale Conversions Where should you spend your resources optimizing? Marketing/Sales
  • 5. Measuring and Maximizing the ROI of Search Data from each element of the search cycle drives SEO strategy Analytics must be set up properly in order to acquire the necessary data
  • 6. Measuring and Maximizing the ROI of Search Your analytics should be able to: Show which keyword phrases are driving conversions Distinguish between paid and organic search Track all relevant conversions including downloads, form submissions, etc.
  • 7. Elements of the Search Cycle Rankings > Traffic > Conversions > Sales > Repeat Customers
  • 8. Understanding Search Rankings If you’re not in the top 10, you’re not seen. It is hard to obtain & maintain top 10 positions. Search engine rankings are becoming harder to measure. Determine: Average ranking for top competitive keywords Evaluate: What does a difference in rank mean to your traffic? The value of each of the words you are ranked for Evaluate: What is the cost benefit analysis of investing in SEO & PPC? Universal Search: videos, images, news releases, etc. Evaluate: Do top ten rankings go to these assets?
  • 9. Search Rankings Tactics Set-Up Keyword Map to ensure organic traffic is going where intended Measures to track how long-tail keywords are ranking Reports for Internal Search Data Small Changes with Big Impact Modify Page Title Change / Add Content Add More Internal Links Add More External Links All top 20 rankings should be further optimized each month (Except #1) Optimize Videos, Images, and News
  • 10. POLL
  • 11. Elements of the Search Cycle Rankings > Traffic > Conversions > Sales > Repeat Customers
  • 12. Understanding Search Traffic Basic Metrics: # of Visitors # of Visitors from Organic # of Visitors from Paid Search Time on Site Additional Metrics: Long-Tail Keyword Data Branded vs. Non-Branded Keyword Phrases
  • 13. Understanding Search Traffic : Long-Tail Optimization Successful Campaign = Saturation of Long-Tail SEO Optimizing for a competitive keyword phrase = many related permutations (long- tail) Accurate ROI of your SEO efforts (including long-tail results) Tactics: Use data to identify long-tail keywords already ranking and converting.
  • 14. Understanding Search Traffic: Branded / Non Branded Terms Understand: Branded vs. Non-branded (BusinessOnLine vs. SEO) Brand related keyword phrases are more likely to convert Determine: Percentage of brand to non-brand related traffic The difference in the conversion rate between those 2 groups The difference in conversions between the categories of non-branded terms What offline events / websites are causing your brand related searches Tactics: Optimize for long-tail keywords around your brand Tellium Technology can provide additional insight into the origin of brand related searches
  • 15. POLL
  • 16. Elements of the Search Cycle Rankings > Traffic > Conversions > Sales > Repeat Customers
  • 17. Understanding Search Conversions Understand: A conversion can be either hard or soft Bounce rate can be determined by your business rules Determine: Which keyword phrases are generating traffic and the bounce rate/conversion rate of that traffic High Bounce Rate Keyword Phrases High Conversion Rate Keyword Phrases
  • 18. Search Conversions Tactics Leverage PPC as a Testing Ground A/B Testing Block A / B testing pages from Search Engine spiders Only change one variable between test pages Conversions Have well defined conversion funnels Have specific and measureable calls to action for any conversion event Be sure to test organic conversion pages for all keywords that drive conversions as well as traffic Improve content / messaging on poor performing Web pages
  • 19. POLL
  • 20. Elements of the Search Cycle Rankings > Traffic > Conversions > Sales > Repeat Customers
  • 21. Understanding Sales from Search Price is a key driver in sales conversion Video is a MUST in the current state of Web marketing. Universal search features shopping comparison feeds that can drive highly qualified traffic Have an optimized product feed for shopping comparison sites like Google Base Google Base powers Google Shopping Comparison OneBox and Google Product Search
  • 22. Sales from Search Tactics Determine Which keyword phrases are driving hard conversions? Are there any affiliate or channel considerations? Tactics Differentiate your product/service descriptions from your competitors and affiliates Persuasive language that communicates benefits rather than features Develop videos, testimonials, reviews and case studies Offer unique discounts or incentives for people for watch video content to track conversions from views Have an optimized product feed for sites like Google Base
  • 23. Repeat Customers Rankings > Traffic > Conversions > Sales > Repeat Customers
  • 24. Understanding Repeat Customers from Search Segment your data by search, then keyword group, then keyword to get the best insight into what words are converting and the value of those words. Determine: Long Term Value of Your Customer Number of purchases the average customer makes X Average profit for each of those purchases. Acquisition Cost of Customers Profit Points
  • 25. Repeat Customers from Search Tactics Provide Viral Tools to Analytics Promote Happy Customers Set to track repeat customers. Omniture allows you to track customers by first time Refer-a-Friend customer and repeat Bookmarks customer. Reviews and Testimonials Other platforms like Google User Badges allow for segments (cookie Featured Customers based limitations). Customer Community Online communities with sign-in functionality allow more accurate data.
  • 26. Questions? Thank You Additional Resources BusinessOnLine SEO Blog http://www.businessol.com/seo-blog Social Media Marketing Webinar: Corporate Blogging Strategies to Help Hit Your Business Objectives