7. Glitch in the system
• Communication issues
– General lack of public knowledge in reference to
payment forms accepted in person
– Lack of encouragement to search SBS web page for
different installment plans or payment options
– Under-promotion of SBS services
9. • Very productive employees
• Deals with every student
enrolled in UTEP
• Overall great reputation
Lack of encouragement
to use web site
Connect with marketing
department to promote SBS
web page throughout campus
Students may be
discouraged in
attending UTEP
10. Recommendation #1
• Survey student who use SBS
services
– Questions may include
• General knowledge regarding SBS
• Detailed evaluation of personal use of
services
11. Recommendation #2
• Public posting of notices:
– cash and check are only accepted for in person
payments
– Online payments with credit cards only
• interest charge of 1.9%
– Link personal bank account to your tuition account
• no interest charge
12. Recommendation #3
• Public posting of SBS web page through out
campus
– Flyers in every buildings bulletin boards
– Promote on The Prospector
– Banners
– Promote on campus TVs
• UTEP today
13. Recommendation #4
• Enable students to be fully aware of payment
options
– Pay now
– Easy installment plan
– Emergency loan
– Third party payments
– Guaranteed tuition plan
14. The lines are long now and patience is
short so act on these recommendations…
15. to reverse this effect and overall transactions will improve.
16. Thank you from Group 2!
Working together, making changes
