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Searching for Homewares Online
 Which websites are maximising their market share?
Calculating share of search



• Rankings Based Reach (RBR)* provides a simple way to compare a
  website’s search engine rankings with its competitors.


• RBR is an estimate of the percentage of available search traffic a
  website will receive for a set of phrases – this gives the sites share
  of search or reach.


• It is weighted based on the popularity of each search phrase and the
  relative click through rate (CTR) of each ranking position.




                                                                   Source: Rankings Based Reach (RBR) is a methodology developed by First, http://www.first.com.au

Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au                                                                                       2
Selected sites


Leading Australian home wares sites were selected for Ranking Based Reach (RBR)
performance analysis.
                                   Regional unique visitors                                                       Regional unique visitors
            Sites#                  Australia per month                                   Sites#                   Australia per month

         bigw.com.au                         520,000                             kitchenwaredirect.com.au                    52,000

   harveynorman.com.au                       460,000                              domayneonline.com.au                       40,000

     dealsdirect.com.au                      420,000                                   dStore.com                            33,000

         target.com.au                       390,000                                rejectshop.com.au                        18,000

          oo.com.au                          350,000                                 bedshed.com.au                          18,000

           ikea.com                          320,000                             victoriasbasement.com.au                    17,000

         kmart.com.au                        320,000                               kingfurniture.com.au                      17,000

 petersofkensington.com.au                   100,000                               laura-ashley.com.au                       15,000

      freedom.com.au                         92,000                              ozdesignfurniture.com.au                    10,000

  fantasticfurniture.com.au                  77,000

# Also included were lbeyondfurniture.com.au, comeinside.com.au, loot.com.au, oxfamshop.org.au,
wheelandbarrow.com.au, tasteliving.com.au, plush.com.au, jimmypossum.com.au, top3.com.au, and
spacefurniture.com.au. Doubleclick Ad Planner does not have regional unique visitors Australia per month data for these
sites.
                                                                                                   Source: Google DoubleClick Ad Planner, May 2012

Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au                                                                       3
What are people searching for?



In order to investigate which websites are leading in search we researched frequently used
home wares related phrases.

                            Local searches per                                   Local searches per
   Search Phrase                  month                      Search Phrase             month
                                                                                                                    Total searches per month
  outdoor furniture                 40,500                  homewares online             3,600                              178,300
       furniture                    27,100                        lounges                3,600
   furniture stores                 12,100                     dining chairs             3,600
         beds                       12,100                    cheap furniture            3,600
  bedroom furniture                 9,900                          lamps                 3,600
                                                                                                                          Total searches per year

       curtains                     8,100                      kitchenware               2,900                              2.14 million
     homewares                      6,600                          sofa                  2,900
      bar stools                    5,400                         cutlery                2,400
      wardrobes                     4,400                       floor lamps              2,400
      kids beds                     4,400                       coffee table             2,400
      sofa beds                     4,400                       mattresses               2,400
     dining tables                  4,400                       bookcases                1,900
   furniture online                 3,600


                                                                                 Source: Google Keyword Tool, exact Australian phrase match, May 2012

Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au                                                                          4
Search trends

The chart below illustrates the number of searches carried out for key terms in Australia over the last 5 years.
100
          Outdoor furniture searches
         show strong seasonal trends
 90      with peaks in December and
                   January

 80


 70


 60


 50


 40


 30


 20


 10


  0
  Jan-07                        Jan-08                       Jan-09                            Jan-10                             Jan-11                            Jan-12

                        furniture stores                    homewares                             kitchenware                            outdoor furniture


                                                  So urc e: Rela tive tota l keyw ord p erform a nc e on a norm a lised sc a le 1 to 100, Goog le Insig hts, Austra lia ,July 2012

 Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au                                                                                                      5
Google: Search engine results page 1
   What the consumer sees: The top of the Google search results page for a search on ‘homewares’.


   Up to 3 keyword
related Google ads for                                                                                                            Search results for shops
paid search terms lead                                                                                                             nearby, displayed with
 the Google ranking:                                                                                                                   Google Maps
 non of the analysed
 websites rank highly
  for the paid search
  term “homewares”




Organic search results:                                                                                                            Level 2 display of paid
 freedom.com.au ranks                                                                                                                keyword adverts
first in in organic search
results for “homewares”




Search results for shops
 nearby, using Google
        Places




    Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au                                                                  6
                                                                                     Source: Google Keyword Tool, exact Australian phrase match, May 2012
The importance of top rankings


                         40%
                                                                                                  paid         organic
                         35%

                         30%
  Proportion of clicks




                                              35% of users click
                         25%                  on the top organic
                                                search result

                         20%

                         15%                                                             Almost 95% of organic
                                                                                        traffic goes to the top 10
                                                                                                  results
                         10%

                         5%

                         0%
                               1    2        3        4            5     6       7        8         9        10        11         12
                                                                   Search engine position

                                                                                     Source: Chikita, 2010 (Organic Search) & Accuracast 2009 (Paid Search)

Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au                                                                                7
Rankings based reach: Natural search

                        30%                                                                                     A third of home ware and furniture
                                                                                                            websites have relatively strong RBR, but
                                                                                                              there is still room for improvement by
                                                                                                            optimising for highly relevant and popular
                        25%                                                                                               search phrases.
Rankings Based Reach




                        20%
                                                                                                             The homewares and furniture sector is
                                                                                                            highly competitive due to many players in
                                                                                                                           the market.
                        15%


                                                                                                           MASSIVE OPPORTUNITY
                        10%



                         5%



                         0%




                   * includes all websites under the relevant domain name (eg/ including www. and shop.)      Source of ranking data: Google Australia, www.google.com.au, May 2012.

       Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au                                                                                                  8
Rankings based reach: Paid search

                        8%
                                                 A small number of home wares
                                                 and furniture retailers dominate
                        7%                          key search terms for paid
                                                             search.

                        6%
Rankings Based Reach




                        5%                                                      Paid search offers the immediate opportunity to place organisations in front of active
                                                                                 buyers. It is both measurable and can be combined with conversion optimisation.

                        4%


                        3%                                                   Most furniture and home wares retailers and department stores don’t invest in paid search,
                                                                                                           loosing incremental clicks.

                        2%


                        1%


                        0%




                   * includes all websites under the relevant domain name (eg/ including www. and shop.)   Source: Google Australia, www.google.com.au, point-in-time data, 05 July 2012.

       Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au                                                                                                       9
• The home wares and furniture market is highly competitive,
Homewares
                 urging players to optimise their RBR to get ahead of their
                 competition
Summary &
Observations   • Along with flowers, hardware, plants, build materials, office
                 equipment, stationery, automotive parts, aviations parts, and
                 art (‘other products’), home wares and furniture make up 27%
                 of online purchases in Australia*

               • Fantasticfurniture.com.au, freedom.com.au and ikea.com are
                 currently the most visible sites in the digital home wares and
                 furniture landscape, achieving a dominant share of voice
                 thanks to strong positions in organic results

               • There is significant opportunity for sites to improve their RBR –
                 their search engine reach – for important keywords in both
                 organic and paid search


               * ACMA Communications report 2010–11 series: Report 1—e-commerce marketplace in Australia:
                  Online shopping
About FIRST.


Respected digital veterans are the foundation our agency is built upon: each team holds
a core capability that feeds our client’s digital requirements. Our expertise in digital has
been built on over 14 years’ experience in digital strategy, web design and build, search
marketing and digital campaigns.

Our award winning team of digital marketers have ensured that over 300 companies
across 100 industries achieve digital success. We provide companies with a digital
roadmap that is centered around a “digitally-led” sales and marketing strategy.

Our services span search (SEO and SEM), email, performance media, conversion
optimisation and advanced analytics. We produce leading creative across all digital areas
including ecommerce sites, CMS driven sites, mobile apps, social media initiatives and
microsites. Most importantly, our work is underpinned by a focus on delivering the return
on investment our clients expect.




Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au                 11
Contact us




                                       Email                 oakley.kaddish@gmail.com
                                       LinkedIn              au.linkedin.com/in/oakleykaddish/




Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au                   12

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Web Rankings Homewares

  • 1. Searching for Homewares Online Which websites are maximising their market share?
  • 2. Calculating share of search • Rankings Based Reach (RBR)* provides a simple way to compare a website’s search engine rankings with its competitors. • RBR is an estimate of the percentage of available search traffic a website will receive for a set of phrases – this gives the sites share of search or reach. • It is weighted based on the popularity of each search phrase and the relative click through rate (CTR) of each ranking position. Source: Rankings Based Reach (RBR) is a methodology developed by First, http://www.first.com.au Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au 2
  • 3. Selected sites Leading Australian home wares sites were selected for Ranking Based Reach (RBR) performance analysis. Regional unique visitors Regional unique visitors Sites# Australia per month Sites# Australia per month bigw.com.au 520,000 kitchenwaredirect.com.au 52,000 harveynorman.com.au 460,000 domayneonline.com.au 40,000 dealsdirect.com.au 420,000 dStore.com 33,000 target.com.au 390,000 rejectshop.com.au 18,000 oo.com.au 350,000 bedshed.com.au 18,000 ikea.com 320,000 victoriasbasement.com.au 17,000 kmart.com.au 320,000 kingfurniture.com.au 17,000 petersofkensington.com.au 100,000 laura-ashley.com.au 15,000 freedom.com.au 92,000 ozdesignfurniture.com.au 10,000 fantasticfurniture.com.au 77,000 # Also included were lbeyondfurniture.com.au, comeinside.com.au, loot.com.au, oxfamshop.org.au, wheelandbarrow.com.au, tasteliving.com.au, plush.com.au, jimmypossum.com.au, top3.com.au, and spacefurniture.com.au. Doubleclick Ad Planner does not have regional unique visitors Australia per month data for these sites. Source: Google DoubleClick Ad Planner, May 2012 Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au 3
  • 4. What are people searching for? In order to investigate which websites are leading in search we researched frequently used home wares related phrases. Local searches per Local searches per Search Phrase month Search Phrase month Total searches per month outdoor furniture 40,500 homewares online 3,600 178,300 furniture 27,100 lounges 3,600 furniture stores 12,100 dining chairs 3,600 beds 12,100 cheap furniture 3,600 bedroom furniture 9,900 lamps 3,600 Total searches per year curtains 8,100 kitchenware 2,900 2.14 million homewares 6,600 sofa 2,900 bar stools 5,400 cutlery 2,400 wardrobes 4,400 floor lamps 2,400 kids beds 4,400 coffee table 2,400 sofa beds 4,400 mattresses 2,400 dining tables 4,400 bookcases 1,900 furniture online 3,600 Source: Google Keyword Tool, exact Australian phrase match, May 2012 Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au 4
  • 5. Search trends The chart below illustrates the number of searches carried out for key terms in Australia over the last 5 years. 100 Outdoor furniture searches show strong seasonal trends 90 with peaks in December and January 80 70 60 50 40 30 20 10 0 Jan-07 Jan-08 Jan-09 Jan-10 Jan-11 Jan-12 furniture stores homewares kitchenware outdoor furniture So urc e: Rela tive tota l keyw ord p erform a nc e on a norm a lised sc a le 1 to 100, Goog le Insig hts, Austra lia ,July 2012 Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au 5
  • 6. Google: Search engine results page 1 What the consumer sees: The top of the Google search results page for a search on ‘homewares’. Up to 3 keyword related Google ads for Search results for shops paid search terms lead nearby, displayed with the Google ranking: Google Maps non of the analysed websites rank highly for the paid search term “homewares” Organic search results: Level 2 display of paid freedom.com.au ranks keyword adverts first in in organic search results for “homewares” Search results for shops nearby, using Google Places Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au 6 Source: Google Keyword Tool, exact Australian phrase match, May 2012
  • 7. The importance of top rankings 40% paid organic 35% 30% Proportion of clicks 35% of users click 25% on the top organic search result 20% 15% Almost 95% of organic traffic goes to the top 10 results 10% 5% 0% 1 2 3 4 5 6 7 8 9 10 11 12 Search engine position Source: Chikita, 2010 (Organic Search) & Accuracast 2009 (Paid Search) Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au 7
  • 8. Rankings based reach: Natural search 30% A third of home ware and furniture websites have relatively strong RBR, but there is still room for improvement by optimising for highly relevant and popular 25% search phrases. Rankings Based Reach 20% The homewares and furniture sector is highly competitive due to many players in the market. 15% MASSIVE OPPORTUNITY 10% 5% 0% * includes all websites under the relevant domain name (eg/ including www. and shop.) Source of ranking data: Google Australia, www.google.com.au, May 2012. Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au 8
  • 9. Rankings based reach: Paid search 8% A small number of home wares and furniture retailers dominate 7% key search terms for paid search. 6% Rankings Based Reach 5% Paid search offers the immediate opportunity to place organisations in front of active buyers. It is both measurable and can be combined with conversion optimisation. 4% 3% Most furniture and home wares retailers and department stores don’t invest in paid search, loosing incremental clicks. 2% 1% 0% * includes all websites under the relevant domain name (eg/ including www. and shop.) Source: Google Australia, www.google.com.au, point-in-time data, 05 July 2012. Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au 9
  • 10. • The home wares and furniture market is highly competitive, Homewares urging players to optimise their RBR to get ahead of their competition Summary & Observations • Along with flowers, hardware, plants, build materials, office equipment, stationery, automotive parts, aviations parts, and art (‘other products’), home wares and furniture make up 27% of online purchases in Australia* • Fantasticfurniture.com.au, freedom.com.au and ikea.com are currently the most visible sites in the digital home wares and furniture landscape, achieving a dominant share of voice thanks to strong positions in organic results • There is significant opportunity for sites to improve their RBR – their search engine reach – for important keywords in both organic and paid search * ACMA Communications report 2010–11 series: Report 1—e-commerce marketplace in Australia: Online shopping
  • 11. About FIRST. Respected digital veterans are the foundation our agency is built upon: each team holds a core capability that feeds our client’s digital requirements. Our expertise in digital has been built on over 14 years’ experience in digital strategy, web design and build, search marketing and digital campaigns. Our award winning team of digital marketers have ensured that over 300 companies across 100 industries achieve digital success. We provide companies with a digital roadmap that is centered around a “digitally-led” sales and marketing strategy. Our services span search (SEO and SEM), email, performance media, conversion optimisation and advanced analytics. We produce leading creative across all digital areas including ecommerce sites, CMS driven sites, mobile apps, social media initiatives and microsites. Most importantly, our work is underpinned by a focus on delivering the return on investment our clients expect. Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au 11
  • 12. Contact us Email oakley.kaddish@gmail.com LinkedIn au.linkedin.com/in/oakleykaddish/ Copyright © FIRST., part of the BeyondD Pty Ltd Group. http://www.first.com.au 12