2010 Global Awards for Excellence in BPM and Workflow

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Future Strategies Inc., is pleased to announce the Gold and Silver Winners for the 2010 Global Awards for Excellence in Business Process Management and Workflow.

Co-sponsored by WfMC and BPM.com and now in their 18th year, these prestigious awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives. There are five geographical regions. Each region receives Gold and Silver Awards.

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  • Hello to everybody and welcome. This is Layna Fischer, Awards Director. I have had the pleasure of working with all the nominees and nominators over the past few months and I take this opportunity to thank you for all the hard work you put into your submissions and your support of this awards program. We have some truly stunning case studies in our line up.   I’m now delighted to introduce Nathaniel Palmer, WfMC Executive Director.
  • Short (pre-recorded) Introduction by Nathaniel as ED WfMC
  • 2
  • Some comment on a really high number of quality entries in North America. We will pause after announcing each Gold Award to bring in the winner to give a brief 60-second presentation.
  • *** TREND ANALYSIS TO COME FROM NATHANIEL
  • Now I’d like to hand this over to Keith Swenson
  • 18
  • 24
  • We now ask Olga Garcia Frey of ICO to join us on the webinar to share with us some insights or memorable moments from the case study.
  • We now ask Olga Garcia Frey to join us on the webinar to share with us some insights or memorable moments from the case study.
  • 18 Why? Not for lack of entries, but lack of quality….
  • 24
  • We now ask Ben Farrell of Appian to join us on behalf of Nick Deacon to share with us some insights or memorable moments from the case study.
  • We now ask Nick Deacon to join us on the webinar to share with us some insights or memorable moments from the case study.
  • 18 We received a record number of entries in the North America region this year and were especially impressed by the high quality of content and presentation across the board. This resulted in a record number of finalists with eight stunning case studies being rated high enough for Finalist status, and two of those selected as Silver award winners in a tie.
  • 24 This is a highly unusual situation of a tie for the Gold Award, especially with the Gold Award going to such different entities such as the Federal Government and a financial services company. The judges simply rated both so highly that neither could be selected as receiving the silver award,
  • We now ask Morgan Wright to join us on the webinar to share with us some insights or memorable moments from the case study.
  • We now ask Morgan Wright to join us on the webinar to share with us some insights or memorable moments from the case study.
  • We now ask Shohreh Abedi to join us on the webinar to share with us some insights or memorable moments from the case study.
  • We now ask Shohreh Abedi to join us on the webinar to share with us some insights or memorable moments from the case study.
  • 18
  • 24
  •   We now ask Kevin Hutchings, General Manager of us Utility Services to join us.
  • 18
  • 24
  • We now ask Dr. Marcio Pizzato to join us on the webinar to share with us some insights or memorable moments from the case study.
  • We now ask Dr. Marcio Pizzato to join us on the webinar to share with us some insights or memorable moments from the case study.
  • 2010 Global Awards for Excellence in BPM and Workflow

    1. 1. 18th Annual Awards Global Awards for Excellence in BPM & Workflow Welcome Media support by
    2. 2. 18th Annual Awards Global Awards for Excellence in BPM & Workflow Judges : Nathaniel Palmer, Cor Visser, Ken Mei, Francesco Battista Lead Judge: Keith Swenson Awards Director: Layna Fischer Future Strategies Inc Media support by
    3. 3. Recognizing Excellence in BPM & Workflow <ul><li>Europe </li></ul><ul><li>North America </li></ul><ul><li>Middle East/Africa </li></ul><ul><li>Pacific Rim </li></ul><ul><li>South and Central America </li></ul>Innovation Implementation Impact
    4. 4. Assessment Criteria <ul><li>Innovation </li></ul><ul><ul><li>Innovative use of BPM technology to solve unique problems </li></ul></ul><ul><ul><li>Creative and successful implementation of advanced BPM concepts </li></ul></ul><ul><ul><li>Level of integration with other technologies and legacy systems </li></ul></ul><ul><ul><li>Degree of complexity in the business process and underlying IT architecture </li></ul></ul><ul><li>Implementation </li></ul><ul><ul><li>Successful BPM and/or workflow implementation methodology </li></ul></ul><ul><ul><li>Size, scope and quality of change management process </li></ul></ul><ul><ul><li>Scope and scale of the implementation (e.g. size, geography, inter-company processes) </li></ul></ul><ul><li>Impact </li></ul><ul><ul><li>Extent and quantifiable impact of productivity improvements </li></ul></ul><ul><ul><li>Significance of cost savings </li></ul></ul><ul><ul><li>Level of increased revenues, product enhancements, customer service or quality improvements </li></ul></ul><ul><ul><li>Impact of the system on competitive positioning in the marketplace </li></ul></ul><ul><ul><li>Proven strategic importance to the organization's mission </li></ul></ul><ul><ul><li>Degree to which the system enabled a culture change within the organization and methodology for achieving that change </li></ul></ul>
    5. 5. Finalists 2010 <ul><li>Europe </li></ul><ul><ul><li>impuls Systems GmbH, Germany nominated by Adobe Systems Inc., USA </li></ul></ul><ul><ul><li>Instituto de Crédito Oficial (ICO), Spain nominated by BizAgi, United Kingdom </li></ul></ul><ul><ul><li>LSC Group, United Kingdom nominated by TIBCO Software Inc., USA </li></ul></ul><ul><li>Middle-East Africa </li></ul><ul><ul><li>Nokia Siemens Networks, United Arab Emirates nominated by Appian, USA </li></ul></ul><ul><li>North America </li></ul><ul><ul><li>Department of Energy, USA nominated by HandySoft, USA </li></ul></ul><ul><ul><li>Farmers Insurance Group, USA nominated by Pegasystems Inc., USA </li></ul></ul><ul><ul><li>Global Combat Support System Marine Corps, USA nominated by Oracle Corp, USA </li></ul></ul><ul><ul><li>Dreyers Ice Cream Company, USA, nominated by Assetlink, USA, </li></ul></ul><ul><ul><li>Lincoln Trust Company, USA nominated by Lincoln Trust Company, USA </li></ul></ul><ul><ul><li>Nationwide Insurance, United States nominated by Pegasystems Inc., USA </li></ul></ul><ul><ul><li>Salt River Project, USA nominated by Metastorm, USA </li></ul></ul><ul><ul><li>UPS, USA nominated by Appian, USA </li></ul></ul><ul><li>Pacific Rim </li></ul><ul><ul><li>IndusInd Bank, India nominated by Newgen Software Technologies Limited, India </li></ul></ul><ul><ul><li>‘ us’ --Utility, Australia nominated by Interfacing Technologies Corporation, Canada </li></ul></ul><ul><li>South and Central America </li></ul><ul><ul><li>ArcelorMittal Foundation, Brazil nominated by AuraPortal, USA </li></ul></ul><ul><ul><li>Telecarrier, Panama nominated by Pectra Technolgy, USA </li></ul></ul><ul><ul><li>Unimed Porto Alegre Medical Co-operative Ltd, Brazil nominated by BPM Soluções (BPM Solutions), Brazil </li></ul></ul>
    6. 6. Industry Trends <ul><li>Overlapping Maturity Curves </li></ul><ul><li>Case Management and Goal-Driven or Data-Driven Use Cases </li></ul><ul><li>“ Dynamic BPM” and Support of Unstructured Processes </li></ul><ul><li>Greater Rules and Process Integration </li></ul><ul><li>“ Social BPM” Leveraging Facebook Style Collaboration </li></ul><ul><li>More Formalized Programs and Greater Leverage of COEs </li></ul><ul><li>Continued and Growing Emphasis on BPMN </li></ul>
    7. 7. Trends Seen From the Entries <ul><li>Multiple, complex processes automated in rigid, highly regulated industries </li></ul><ul><li>Greater reuse of BPMS in new projects as a result of previous implementations with quantifiable success in process-centric cultures </li></ul><ul><li>BPM COE plays more significant role in start-up and success than in previous years of awards </li></ul><ul><li>Scope of implementations has increased to more non-financial case studies, healthcare, greater government adoption, social and environmental issues. </li></ul><ul><li>Financial case studies increased in sophistication and scope </li></ul><ul><li>In many case studies, still too much emphasis on technology rather than the business issues </li></ul><ul><ul><li>Important to communicate the real business benefits (not the technology) </li></ul></ul><ul><ul><li>Many submissions still lacking meaningful baseline metrics </li></ul></ul><ul><li>Greater complexity in South America; significantly better quality of entries in North America resulting in more case studies qualifying as Finalists. </li></ul>
    8. 8. Awards Ceremony <ul><li>Presented by Lead Judge, Keith D Swenson </li></ul><ul><li>VP of Research & Development, Fujitsu America Inc., USA, & </li></ul><ul><li>Vice Chairman, Workflow Management Coalition </li></ul>
    9. 9. Europe Silver Award LSC Group, Babcock & Ministry of Defence, UK nominated by TIBCO Software Inc., USA
    10. 10. LSC Group, Babcock & Ministry of Defence United Kingdom <ul><li>Situation </li></ul><ul><ul><li>UK Ministry of Defence (MoD) Submarine Support Integrated Project Team (SubIPT) faced with the issue of reducing the total cost of submarine ownership </li></ul></ul><ul><ul><li>Established joint initiative between Babcock, SubIPT (MoD) and technology partner, LSC Group, developed Collaborative Working Environment (CWE). </li></ul></ul><ul><li>Implementation & Innovation </li></ul><ul><ul><li>Scalable: initial deployment was 80 CWE seats and increased to 3500 users as part of a wider deployment across MoD Maritime </li></ul></ul><ul><ul><li>Collaboration : all stakeholders have access to the same information </li></ul></ul><ul><ul><li>Adaptable: process is adapted for use on other types of submarine, or for different types of maintenance </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>70-80% improvement in turnaround timescales. </li></ul></ul><ul><ul><li>Quantitative benefits amounting to £7.8M over a 5 year period </li></ul></ul><ul><ul><li>Specification change enquiry cycle time reduced from 125 days to 28 days </li></ul></ul>
    11. 11. Europe Gold Award Instituto de Crédito Oficial (ICO), Spain nominated by BizAgi, United Kingdom
    12. 12. Instituto de Crédito Oficial (ICO), Spain <ul><li>Situation </li></ul><ul><ul><li>ICO is a public entity that works for the development and improvement of national wealth, controlled by Spanish government </li></ul></ul><ul><ul><li>Devastating effects of the recent global financial crisis resulted in freezing of corporate credit for SMBs and Self-employed. </li></ul></ul><ul><ul><li>ICO created the Financial Facilitator (a tool to facilitate access to sources of finance) by modeling and automating their credit application process  </li></ul></ul><ul><ul><li>After risk /credit analysis, ICO presents applications to major Spanish financial entities (Santander, BBVA, Banesto, etc) for processing and fulfillment. </li></ul></ul><ul><li>Implementation & Innovation </li></ul><ul><ul><li>Technological infrastructure implemented very quickly (less than 7 weeks) </li></ul></ul><ul><ul><li>Spanish government able to expand, control and support the lines of credit, helping to reactivate the financial sector </li></ul></ul><ul><ul><li>Received and processed hundreds of credit applications at the same time, helping to unblock the flow of credit </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>The activities supported by ICO cannot be measured in terms of revenue as with any other company or enterprise — </li></ul></ul><ul><ul><ul><li>More than 65000 credit requests received in the first 9 months of production </li></ul></ul></ul><ul><ul><ul><li>The system has been able to receive more than 5000 credit requests in 1 day </li></ul></ul></ul>
    13. 13. Instituto de Crédito Oficial (ICO), Spain <ul><li>Olga Garcia Frey </li></ul><ul><li>Directora General de Operaciones y Recursos </li></ul><ul><li>ICO - Spain </li></ul><ul><li>Presented on her behalf by </li></ul><ul><li>Eva Pereiró Couceiro </li></ul><ul><li>Project Manager , ICO – Spain </li></ul><ul><li>It is an honor for ICO to have been recognized with this important award. The Financial Facilitator project, carried out with BizAgi, has been a gratifying experience. We managed to confront the global financial crisis with agility and still, we continue working in this project to expand our services and offer a better attention to our customers. </li></ul><ul><li>Thank you very much.     </li></ul><ul><li>    </li></ul>
    14. 14. Middle East-Africa Silver Award NO SILVER AWARDED THIS YEAR
    15. 15. Middle East-Africa Gold Award Nokia Siemens Networks, UAE nominated by Appian, USA
    16. 16. Nokia Siemens Networks, UAE <ul><li>Situation </li></ul><ul><ul><li>NSN — telecommunications company more than 60,000 people in over 150 countries and over 600 Communications Service Providers </li></ul></ul><ul><ul><li>Award-winning “Zeus” BPM project transformed Consulting & Systems Integration division and delivered €6 million annual productivity savings. </li></ul></ul><ul><ul><li>New system “Cronos focuses on automation, management of deployment, maintenance and upgrading of roughly 150,000 of NSN’s network sites around the world </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>BPM COE re-used most ZEUS functionality — </li></ul></ul><ul><ul><ul><li>“ Apollo” Project Management, Global Delivery and Sales support delivered €1.5 million in annual productivity savings. </li></ul></ul></ul><ul><ul><ul><li>“ Cronos” original quote for a similar solution was 1.1 M Euros and a delivery time of 9-12 months. The BPM CoE delivered solution in 3 months for 60K Euros. </li></ul></ul></ul><ul><ul><ul><li>LinkedIn/MySpace-like collaborative portal “Hermes” features personalized home-pages, communities of interest, messaging and more </li></ul></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Significant competitive advantage over its competition; lean, agile, strong governance. </li></ul></ul><ul><ul><li>Positive customer perception associated with its core deliverables. </li></ul></ul>
    17. 17. Nokia Siemens Networks, UAE <ul><li>Nick Deacon, Global Head of Business Process Management </li></ul><ul><ul><li>Nokia Siemens Networks, Dubai. </li></ul></ul><ul><ul><li>Presented on his behalf by </li></ul></ul><ul><ul><li>Ben Farrell, Director, Appian </li></ul></ul>
    18. 18. North America Silver Award (tie) Global Combat Support System Marine Corps, USA nominated by Oracle Corp, USA and Lincoln Trust Company, USA nominated by LTC, USA
    19. 19. Global Combat Support System Marine Corps, USA <ul><li>Situation </li></ul><ul><ul><li>Marine Corps Global Combat Support System (GCSS-MC)—“The Burning Platform” had lack of actionable logistics and broken processes for non-garrison operations. </li></ul></ul><ul><ul><li>Systems developed in 1970-80s to support a specific functional area were stove-piped. </li></ul></ul><ul><ul><li>Since 2005, multi-year >$400 million project rolled out to support of over 40,000 end-users in Marine Air-Ground Task Force (MAGTF) operations. </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Near-real time GCSS-MC provides Marines vastly improved asset visibility, reduced wait time, and a lighter, more mobile fighting force. </li></ul></ul><ul><ul><li>Deployment at “tip of the spear” — defining element for the entire system; team conceptualized five-zone model within which logistics IT system functions. </li></ul></ul><ul><ul><li>GCSS-Marine Corps COE transformed USMC logistics processes and systems with, reengineered logistics environment supported by upgraded IT infrastructure. </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>BPM/SOA based Federated Private Cloud Architecture — comprehensive, standards-based platform for the building, deployment, and management. </li></ul></ul><ul><ul><ul><li>Single source of integrated information up and down the logistics chain </li></ul></ul></ul><ul><ul><li>Commanders have accurate, instant info for new kind of warfare of speed, agility, and mobility </li></ul></ul><ul><ul><li>Massive savings in finance, maintenance, inventory, and more </li></ul></ul>
    20. 20. Lincoln Trust Company, USA <ul><li>Situation </li></ul><ul><ul><li>Award-winning BPM project in 2007contributed to Company’s survival in the face of the global financial crisis. </li></ul></ul><ul><ul><li>New partner channel resulted in a 100% increase in sales from last year, anticipating 1000% increases in new plan establishment. Managing growth is new concern. </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Leveraged BPM competencies to achieve a vision to provide “white glove” treatment to new customers </li></ul></ul><ul><ul><li>Introduced legal document solution in the cloud, and system to system &quot;straight through processing&quot; into the new business process running in the BPMS </li></ul></ul><ul><ul><li>“ Distributed model of COE” proved so effective on so many levels that the BPM program’s entire non-technology focus is solely targeted on enabling employees as much as possible. </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Overall BPM Program costs savings increased to between $3M and $4M. </li></ul></ul><ul><ul><li>CRS New Business Process solution enables the Company to quickly and effectively establish new business allowing us to be extremely competitive in this industry. </li></ul></ul>
    21. 21. North America Gold Award (tie) Department of Energy, USA nominated by HandySoft, USA and Farmers Insurance, USA nominated by Pegasystems Inc., USA
    22. 22. US Department of Energy, USA <ul><li>Situation </li></ul><ul><ul><li>DOE’s Loan Programs Office (LPO) created to accelerate the domestic commercial deployment of innovative and advanced clean energy technologies </li></ul></ul><ul><ul><li>LPO guarantees loans to clean energy projects rigorously evaluated across multiple disciplines, including technical, financial, environmental, legal and regulatory. </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>DOE required new functionality in two months. SI procured infrastructure and software, created a prototype within three weeks, completed development /proper hosting on time </li></ul></ul><ul><ul><li>DOE transformed current cumbersome loan guarantee application/approval process to 100% Web‐based, automated format. </li></ul></ul><ul><ul><li>Developed online application portal comprising BPM and Document Management. </li></ul></ul><ul><ul><ul><li>applications now submitted less than one business day vs several weeks previously </li></ul></ul></ul><ul><ul><ul><li>submissions are accessible online for collaboration and colleague review. </li></ul></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>LPO loan reviews reduced from 30‐45 days to less than 10 days </li></ul></ul><ul><ul><li>Sponsors have faster means to commercial success; DOE reviewers reduced evaluation time by <65%. </li></ul></ul><ul><ul><li>Increased flexibility enables project sponsors justify the application investment. </li></ul></ul>
    23. 23. US Department of Energy, USA <ul><li>Morgan Wright </li></ul><ul><ul><li>Director, Strategic Initiatives for the Loan Programs Office </li></ul></ul>
    24. 24. Farmers Insurance USA <ul><li>Situation </li></ul><ul><ul><li>Top 3 Insurer in both Personal Lines and Small Commercial categories in the property and casualty insurance market. </li></ul></ul><ul><ul><li>24,000 employees, 15,000 dedicated agents and 25,000 Independent agents. </li></ul></ul><ul><ul><li>Challenge to integrate and assimilate multiple legacy customer services systems from acquired companies to ensure a unified standard of customer service </li></ul></ul><ul><ul><li>Needed to create a universal front-end for CSRs that would integrate and work with all existing software systems </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Farmers created an overarching BPM solution that leveraged complex legacy application assets and provided CSRs with a single easy-to-use front end called “HERO.” </li></ul></ul><ul><ul><li>Developed “intent-led” processing with content-aware processes. </li></ul></ul><ul><ul><li>Claims cases are routed and tracked through all involved parties (e.g., medical, body repair, glass replacement, towing, auto rental etc.) quickly and efficiently. </li></ul></ul><ul><ul><li>All processes are standardized with metrics and measurement across the board. </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Drastic improvements in both productivity and customer satisfaction: </li></ul></ul><ul><ul><ul><li>Improved quality, accuracy, consistency and speed in processing claims. </li></ul></ul></ul><ul><ul><ul><li>Application facilitates rapid ramp-up in staff to respond to catastrophes. </li></ul></ul></ul><ul><ul><li>Significant reduction in training of new CSRs and adoption of the new methods. </li></ul></ul><ul><ul><li>Overall costs to adjudicate a claim have been significantly lowered </li></ul></ul><ul><ul><li>Service and capacity have been greatly improved in a highly competitive and price-sensitive marketplace. </li></ul></ul>
    25. 25. Farmers Insurance USA Stuart MacLean Director, Claims IT On behalf of Shohreh Abedi Chief Information Officer Farmers Insurance
    26. 26. Pacific Rim Silver Award IndusInd Bank, India nominated by Newgen Software Technologies Limited, India
    27. 27. IndusInd Bank, India <ul><li>Situation </li></ul><ul><ul><li>Large new-generation private-sector bank granted license in the mid-nineties, driven by the process of reform in the banking sector in India. </li></ul></ul><ul><ul><li>Customer on-boarding environment complicated due to changing market environment and regulatory mandates such as KYC (Know Your Customer) </li></ul></ul><ul><ul><li>Cumbersome manual, error-prone processes, few system metrics, wide geographic zone across 250 branches </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Created scalable process platform with capabilities of rapid expansion, visibility into operations and ability for continuous improvement. </li></ul></ul><ul><ul><li>Focused on technological initiatives for meeting its business objectives </li></ul></ul><ul><ul><li>Recognized as Green Bank with various initiatives such as Solar ATMs, Save Electricity Campaign, Plantation, Environmental awareness amongst employees and society </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><ul><li>Scaling up of operational activities enables the bank to keep pace with business growth and demands </li></ul></ul></ul><ul><ul><ul><li>Compliance and Audit enabled easy KYC process, increased customer satisfaction </li></ul></ul></ul><ul><ul><ul><li>Incorporation of banking norms in a very short duration due to flexibility and improvisation of processes </li></ul></ul></ul>
    28. 28. Pacific Rim Gold Award ‘ us’ - Utility Services, Australia nominated by Interfacing Technologies Corporation, Canada
    29. 29. ‘ us’ - Utility Services, Australia <ul><li>Situation </li></ul><ul><ul><li> ‘ us’ – Utility Services is a program alliance between South East Water, Thiess Services and Siemens. </li></ul></ul><ul><ul><li>The Alliance delivers Operations, Maintenance and Capital Works services to South East Water’s Infrastructure in a complex regulatory and business environment. </li></ul></ul><ul><ul><li>Water, sewer network, pump stations and treatment plants serve over 1.3 million customers or 600,000 residential, business and industrial customers. </li></ul></ul><ul><ul><li>Strategic Review of ‘us’ – Utility Services IT Projects identified an opportunity to gain value through a process-driven focus </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Established a standing BPM/BPI working group, akin to a BPM COE </li></ul></ul><ul><ul><li>Initiated a number of BPM/BPI projects, including the Job Costing Improvement project.   The goals of the job costing  project are to introduce a sustainable job costing solution for  ‘us’ - Utility Services Operations  and Maintenance activity that satisfies business requirement and time, cost, and other constraints. </li></ul></ul><ul><ul><li>Modelled processes from both enterprise-wide, value stream perspective and from a day-to-day task perspective. </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Job costing benefits include; sustainable business processes,  reduced operating costs, increased reporting capability, reduced time for end-of-month reconciliation, greater ownership of business  processes, changes to systems and an improved working culture.  </li></ul></ul><ul><ul><li>Anticipate a reduction between 25-50% in operational costs through informed strategic management decisions, productivity improvements and innovative service </li></ul></ul>
    30. 30. ‘ us’ - Utility Services, Australia <ul><li>Kevin Hutchings, General Manager </li></ul><ul><li>‘ us’ – Utility Services </li></ul>
    31. 31. South & Central America Silver Award (tie) ArcelorMittal Foundation, Brazil nominated by AuraPortal, USA and Telecarrier, Panama nominated by Pectra Technology, USA
    32. 32. ArcelorMittal Foundation, Brazil <ul><li>Situation </li></ul><ul><ul><li>AMF manages and sponsors cultural projects for local social organizations. </li></ul></ul><ul><ul><li>Foundation invested approximately $30 million in cultural initiatives (sponsorships, events, grants, etc.) during 2004 to 2007. </li></ul></ul><ul><ul><li>Systems were not integrated and required use of paper submissions and manual labor. </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Created a cultural management system of all automated processes using BPMS technology, including: </li></ul></ul><ul><ul><ul><li>Sponsorship via tax incentives; development of artistic events that stimulate support of new values; developing programs in the different cultural areas, implemented cultural policies and strategies </li></ul></ul></ul><ul><ul><li>Full integration of all AMF applications including automation of tasks performed by different systems and people, were orchestrated by the BPMS engine </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Project analysis execution time reduced by 50% </li></ul></ul><ul><ul><li>100% of proposals generated in electronic format; the evaluation and response times reduced significantly. </li></ul></ul><ul><ul><li>Increased number proposals analyzed with no increase in number of employees. </li></ul></ul>
    33. 33. Telecarrier, Panama <ul><li>Situation </li></ul><ul><ul><li>Leading telecommunications company in LATAM region rendering, data / voice transmission, basic telephone and long distance, wholesale and Internet </li></ul></ul><ul><ul><li>Fiber optic network infrastructure; thousands of domestic, multinational, corporate, and large customers including National Government. </li></ul></ul><ul><ul><li>Following merger with Medcom Holdings (owners of Cable Onda) optimized core processes due to high market growth. </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Identified value loss in three areas: convey the company’s strategy in business processes; achieve process implementation through technology, restructure of processes which add value. </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>60% improvement in management metrics related to commercial presentations. </li></ul></ul><ul><ul><li>28% increase in commercial effectiveness (closing rate) and 0% error in contract-making. </li></ul></ul><ul><ul><li>75% improvement in ratios measuring performance of administrative processing. </li></ul></ul><ul><ul><li>22% optimization at the Human Resources level from improvement in efficiency and task reallocation. </li></ul></ul><ul><ul><li>Telecarrier now defines, measures, and manages fulfillment of its strategic goals. </li></ul></ul>
    34. 34. South & Central America Gold Award Unimed Porto Alegre Medical Co-operative Ltd, Brazil nominated by BPM Soluções, Brazil
    35. 35. Unimed Porto Alegre Medical Co-operative Ltd, Brazil <ul><li>Situation </li></ul><ul><ul><li>Medical co-operative offering healthcare services to 496,000 users throughout 46 municipalities (including State Capital, Porte Alegre) in Rio Grande do Sul. </li></ul></ul><ul><ul><li>Approximately 1,000 employees and annual revenue of US$ 502 million (2009). </li></ul></ul><ul><ul><li>400 active contracts worth US$12 million decentralized across multiple departments; lack of standardization, monitoring in contract processes, risk of lost payments, missed deadlines, lost documents. </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Centralized task management in standardized contracts system — maintains archive of all documents and authorizations, opinions and other records. </li></ul></ul><ul><ul><li>Created new department—Legal Contract Management, responsible for centralizing and managing all processes, coordinating with all affected departments </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Efficient contracts management is directly reflected by lower expenses, plus achieving highest levels of management governance in complex and rigid regulatory environment </li></ul></ul><ul><ul><li>Extremely high potential for expansion into market of 163 million people on public health service with re-use of BPMS initiative with new projects already underway </li></ul></ul>
    36. 36. Unimed Porto Alegre Medical Co-operative Ltd, Brazil <ul><li>Dr. Marcio Pizzato </li></ul><ul><li>CEO, Unimed Porto Alegre Medical Cooperative Ltd and the Project Team </li></ul>
    37. 37. 2010 Winners Recap <ul><li>Europe </li></ul><ul><li>Gold </li></ul><ul><ul><li>Instituto de Crédito Oficial (ICO), Spain nominated by BizAgi, United Kingdom </li></ul></ul><ul><li>Silver </li></ul><ul><ul><li>LSC Group, United Kingdom nominated by TIBCO Software Inc., USA </li></ul></ul><ul><li>Middle-East Africa </li></ul><ul><li>Gold </li></ul><ul><ul><li>Nokia Siemens Networks, United Arab Emirates nominated by Appian, USA </li></ul></ul><ul><li>North America </li></ul><ul><li>Gold (tie) </li></ul><ul><ul><li>Department of Energy, USA nominated by HandySoft, USA </li></ul></ul><ul><ul><li>Farmers Insurance Group, USA nominated by Pegasystems Inc., USA </li></ul></ul><ul><li>  </li></ul><ul><li>North America (cont’d) </li></ul><ul><li>Silver (tie) </li></ul><ul><ul><li>Global Combat Support System Marine Corps, USA nominated by Oracle Corp, USA </li></ul></ul><ul><ul><li>Lincoln Trust Company, USA nominated by Lincoln Trust Company, USA </li></ul></ul><ul><li>Pacific Rim </li></ul><ul><li>Gold </li></ul><ul><ul><li>‘ us ’ - Utility, Australia nominated by Interfacing Technologies Corporation, Canada </li></ul></ul><ul><li>Silver </li></ul><ul><ul><li>IndusInd Bank, India nominated by Newgen Software Technologies Limited, India </li></ul></ul><ul><li>South and Central America </li></ul><ul><li>Gold </li></ul><ul><ul><ul><li>Unimed Porto Alegre Medical Co-operative Ltd, Brazil nominated by BPM Soluções (BPM Solutions), Brazil </li></ul></ul></ul><ul><li>Silver (tie) </li></ul><ul><ul><li>ArcelorMittal Foundation, Brazil nominated by AuraPortal, USA </li></ul></ul><ul><ul><li>Telecarrier, Panama nominated by Pectra Technology, USA </li></ul></ul>
    38. 38. Thank you! Our congratulations again to the Finalists and Winners. Keith Swenson, WfMC Technical Committee Chair, Lead Judge Nathaniel Palmer, Executive Director, WfMC Layna Fischer, Awards Director and Publisher Future Strategies Inc. The recording and slides will be posted to www.BPMF.org within a few days.

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