In this report we looked at the top 10 Banks on Facebook in Nigeria over April 2016
Read on to find out how brands like First City Monument Bank and GTBank performed on
Fans
Engagement
Sentiment
Share of Voice
2. Top 5 Local SA Airlines
• We looked at the top 10 Banks on
Facebook in Nigeria for April 2015.
• Read on to find out how brands like First
City Monument Bank and GTBank
performed.
3. Highlights
• With a growth rate of 8.47%, First City Monument Bank enjoyed the highest
Fan Growth Rate amongst the 10 brands analysed
• First City Monument Bank also had the highest PTA score at 2.92%, more
than twice as good as the second placed bank.
• Continuing the trend, First City Monument bank also engaged best with their
fans, their engagement score of 411 being more than 3X that of their closest
competitor.
• The most engaging content was around multiple choice questions and
football.
• Interestingly, most Nigerian banks don’t allow for fan posts to their page. This
makes for a convoluted user experience in general and those that do allow
showed their superiority with high PTA and engagement scores.
• First Bank of Nigeria enjoyed not only the highest amount of fan
correspondence but the highest amount of positive sentiment as well at 42%.
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5. GTBank had the largest fan base of 3,698,005 while First City Monument Bank showed the highest fan growth of 8.47%.
-1.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
0K 500K 1,000K 1,500K 2,000K 2,500K 3,000K 3,500K 4,000K
Growth%
Number of Fans
First City Monument Bank Access Bank plc Stanbic IBTC Fidelity Bank Plc
Diamond Bank GTBank SkyBank First Bank of Nigeria Plc
Sterling UBA Group
Fans
7. First City Monument Bank had the highest PTAT of 2.92% as a percentage of its average number of Fans during this
time period.
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
0K 500K 1,000K 1,500K 2,000K 2,500K 3,000K 3,500K 4,000K
Peopletalkingabout(as%ofFans)
Average Number of Fans
First City Monument Bank Access Bank plc Stanbic IBTC Fidelity Bank Plc Diamond Bank
GTBank SkyBank First Bank of Nigeria Plc Sterling UBA Group
Conversations
8. First Bank of Nigeria Plc published the greatest number of posts (129). First City Monument Bank had the highest
average engagement, with a score of 411.
0 20 40 60 80 100 120 140
0 50 100 150 200 250 300 350 400 450
First City…
Access Bank…
Stanbic IBTC
Fidelity Bank…
Diamond Bank
GTBank
SkyBank
First Bank of…
Sterling
UBA Group
Number of Posts
Engagement Score
Engagement Score Number of Posts
Engagement - Posts
9. First City Monument Bank received the most number of Likes (49,203), First Bank of Nigeria Plc got the most number of
Comments (9,839) and First Bank of Nigeria Plc had the most number of Shares (1,093).
0K 10K 20K 30K 40K 50K 60K
First City Monument Bank
Access Bank plc
Stanbic IBTC
Fidelity Bank Plc
Diamond Bank
GTBank
First Bank of Nigeria Plc
SkyBank
Sterling
UBA Group
Likes Comments Shares
Engagement Breakdown
10. Most Engaging Brand Posts
First Bank of Nigeria Plc
03-APR-16, SUN 3:00PM
Fastest Fingers First!
Which state in Nigeria is referred to as the
'Gateway State' #FirstTag #ThisI ..
ENGMT
.
LIKES COMMENT
S
SHARE
S
SENTIMENT
987 1,334 4,137 292 Uncategorized
Fidelity Bank Plc
05-APR-16, TUE 1:59PM
Predict and stand a chance to win
airtime.
Please note: In order to win you must
‘Share’ and ‘Like’ ..
Diamond Bank
02-APR-16, SAT 10:00AM
Dear Diamonds,
It’s PREDICT & WIN segment for today.
It’s the El classico!
PREDICT the Final Sco ..
ENGM
T.
LIKES COMMENTS SHARE
S
SENTIMENT
867 426 328 187 Uncategorized
ENGMT
.
LIKES COMMENT
S
SHARE
S
SENTIMENT
820 318 916 113 Uncategorized
11. Most Engaging Brand Posts
First Bank of Nigeria Plc
20-APR-16, WED 3:58PM
What state is known as “People’s
Paradise”
1. Benue
2. Cross river
3. Kaduna
ENGMT
.
LIKES COMMENT
S
SHARE
S
SENTIMENT
731 509 1,292 60 Uncategorized
First City Monument Bank
20-APR-16, WED 7:05AM
Earn your child pocket money for 10
Years with FCMB PocketMoney
Scheme.
Simply open an FCMB Kids A ..
First City Monument Bank
12-APR-16, TUE 8:50AM
Wishing a Happy Birthday to our CEO,
Mr Ladi Balogun.
ENGM
T.
LIKES COMMENTS SHARE
S
SENTIMENT
696 4,108 139 65 Uncategorized
ENGMT
.
LIKES COMMENT
S
SHARE
S
SENTIMENT
658 2,706 321 43 Uncategorized
12. First Bank of Nigeria Plc's Facebook Page saw the highest number of Fan posts (580).
0 100 200 300 400 500 600 700
First City Monument Bank
Access Bank plc
Stanbic IBTC
Fidelity Bank Plc
Diamond Bank
GTBank
SkyBank
First Bank of Nigeria Plc
Sterling
UBA Group
Number of Fan Posts
Fan Posts
13. First Bank of Nigeria Plc received the highest percentage of Positive Sentiment (42.00%).
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
First City Monument Bank
Stanbic IBTC
First Bank of Nigeria Plc
Negative Neutral Positive
Sentiment Analysis
14. Stanbic IBTC responded to the highest percentage of Fan posts (57.58%).
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
0 100 200 300 400 500 600 700 800 900 1000
%ofFanPostsBrandRespondedto
Average Response Time (mins)
First City Monument Bank Stanbic IBTC First Bank of Nigeria Plc
Brand Responses
15. First Bank of Nigeria Plc published the most with 129 posts, among the brands in "Nigerian Banks" Group.
10%
6%
6%
8%
8%
5%
16%
4%
21%
16%
Sterling Diamond Bank Fidelity Bank Plc SkyBank Stanbic IBTC
First City Monument Bank GTBank UBA Group First Bank of Nigeria Plc Access Bank plc
Share Of Voice – Volume of Posts
16. First City Monument Bank received the largest volume of Likes (49,203), among the brands in "Nigerian Banks" Group.
2% 2% 2% 2%
2%
53%
13%
1%
10%
13%
Sterling Diamond Bank Fidelity Bank Plc SkyBank Stanbic IBTC
First City Monument Bank GTBank UBA Group First Bank of Nigeria Plc Access Bank plc
Share Of Voice – Likes
17. First Bank of Nigeria Plc received the largest volume of Comments (9,839), among the brands in "Nigerian Banks"
Group.
2%
6%
3% 1%
2%
12%
21%
1%
42%
10%
Sterling Diamond Bank Fidelity Bank Plc SkyBank Stanbic IBTC
First City Monument Bank GTBank UBA Group First Bank of Nigeria Plc Access Bank plc
Share Of Voice – Comments
18. First Bank of Nigeria Plc received the largest volume of Shares (1,093), among the brands in "Nigerian Banks" Group.
9%
6%
6%
8%
4%
16%
15%
3%
17%
16%
Sterling Diamond Bank Fidelity Bank Plc SkyBank Stanbic IBTC
First City Monument Bank GTBank UBA Group First Bank of Nigeria Plc Access Bank plc
Share Of Voice – Shares
19. Thanks For Reading!
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