The ABC of Data Governance
and its role in driving Information Management Excellence

Alan D. Duncan February 2014

Uncont...
A bit about me....
•
•

Alan Duncan, Director of Data Governance, UNSW
21 years Information Management & Business
Consulti...
…and a bit about UNSW.

Uncontrolled when printed

Alan Duncan, Director of Data Governance, UNSW
E: Alan.Duncan@unsw.edu....
Agenda
• Why we need to rethink our Information
Management Strategies
• Techniques and capabilities we need to focus on
• ...
“The value of an idea
lies in the using of it.”
Why we need to rethink our information
Management Strategies,
Sponsored by...
“A” is for “Action”
Identify measurable and targeted Business Outcomes
Why do we need information? For whom? What will we ...
“A” is for “Access”
•
•
•
•
•
•

Stimulus to improve data quality
Consistency of data definitions
Openness and trust
Trans...
“A” is for Analytics
•
•
•
•
•

“Traditional” BI (reporting & ad-hoc analysis)
Data Mining
Statistical modelling
Data visu...
Summary: Information Use Cases
•
•
•
•

Based on our current understanding of business needs, the following classes of
Inf...
“To succeed in life,
you need two things:
ignorance and
confidence.”

Techniques and capabilities,
sponsored by Mark Twain...
“A” is for “Asset”
Governance

Owners
Owners
Owners

Information
Asset

User
Community

Steward

Experts

Admin

Asset
Man...
“B” is for “Benchmark”
STRAT002

STRAT005

STRAT007

STRAT015

CUL002

CUL003

ORG002

ORG006

ORG003

ORG007

ORG008
ORG0...
“B” is for “Big Data”
•
•
•

•

Three, four, five, six “Vees”?!
A lot of data (Tb/day)
Streaming data (monitoring, flow-of...
“C” is for “Cloud”
In principle, it’s just another place to store data….

… but security, privacy considerations are heigh...
“C” is for compliance
•
•

•
•
•
•
•
•
•

“All I want is compliance with
my wishes, after reasonable
discussion.”

15
Unco...
“C” is for Collaboration Culture
• A general willingness to share
information
• Co-operative, communicative &
collegiate O...
“D” is for Data Models
Enterprise Information Model
Related Data
Governance Processes

Conceptual Layer (Business)
Busines...
“D” is for Data Quality
Careless data entry
& lack of validation

Data is in different
Formats

Multiple codes exist
for t...
Summary: Data Governance increases utility
& value of information
Information Asset Register
(Catalogue of data holdings)
...
“The bigger the better;
in everything.”
What data should be stored, and how
long should we keep it?
Sponsored by Freddie M...
“E” is for “Everything”
• All of the data, all of the time?
• Granular, forensic history
• Modern data management & analyt...
“E” is for “Expectations”
• Finding data that makes an impact
• Having data for the problem at hand
• Trusting the data to...
“F” is for “Forethought”
•

Think about both current and future demand
– Cf. Google philosophy to “keep everything”
– Ever...
Summary: Data Requirements Management two modes of operation
Need both “push” and “pull” modes
for evidence-based decision...
“I try not to think with my
gut. If I‘m serious about
understanding the world,
thinking with anything
besides my brain, as...
“G” is for Governance
•
•
•
•
•
•
•
•
•

“I don’t know what you’re going to do with my data once
you have it.”
“If I give ...
Data Governance: overcoming “I object!”
• Control, structure, discipline &
compliance? OR Advocacy service &
information b...
Conclusion: Information Excellence
EIM Framework:
Enterprise Information Management Framework describes each aspect of an ...
Intellectual curiosity
Skeptical scrutiny
Critical thinking
http://www.informationaction.blogspot.com.au/
@Alan_D_Duncan
h...
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The ABC of Data Governance: driving Information Excellence

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Overview of Data Governance requirements, techniques and outcomes. Presented at 5th Annual Records & Information Officers' Forum, Melbourne 19-20 Feb 2014.

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The ABC of Data Governance: driving Information Excellence

  1. 1. The ABC of Data Governance and its role in driving Information Management Excellence Alan D. Duncan February 2014 Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  2. 2. A bit about me.... • • Alan Duncan, Director of Data Governance, UNSW 21 years Information Management & Business Consulting – EDS, KPMG, CPW, Acuma, Pelion, SMS – Scottish Power, United Distillers, O2, Astra Zeneca, Carphone Warehouse, Vodafone, Riyad Bank – Commonwealth Bank, NSW Roads & Maritime Services, Centrelink, OATSIH, NSW Family & Community Services, CASA, AMSA, FaHCSIA, DAFF, Navy… • • Information-Management.com “Top 12 on Twitter” Best supporting Actor, 2005 Barnet Drama Festival Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  3. 3. …and a bit about UNSW. Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  4. 4. Agenda • Why we need to rethink our Information Management Strategies • Techniques and capabilities we need to focus on • What data should be stored, and how long should we keep it? • Information Management Excellence Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  5. 5. “The value of an idea lies in the using of it.” Why we need to rethink our information Management Strategies, Sponsored by Thomas Edison Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  6. 6. “A” is for “Action” Identify measurable and targeted Business Outcomes Why do we need information? For whom? What will we do differently? Confirm the Information Holdings & Gaps What do we need to provide? (Content + Context) Establish DG Operating Model Who is accountable? By what processes? Implement DG/IMCC Services Catalogue: “When it is obvious that the What core capabilities do we need? Execute Activities & Tasks goals cannot be reached, How do we deliver? Who does the don't adjust the goals, work? adjust the action steps.” Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  7. 7. “A” is for “Access” • • • • • • Stimulus to improve data quality Consistency of data definitions Openness and trust Transparency & accountability Opportunity value Proactive publication and Open Data vs. “Need to know” “Publish and be damned!” http://www.ted.com/talks/tim_berners_lee_the_year_open_data_went_worldwide.html 7 Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  8. 8. “A” is for Analytics • • • • • “Traditional” BI (reporting & ad-hoc analysis) Data Mining Statistical modelling Data visualisation Textual analytics • What questions do we want to answer? • What questions can we answer with the data we’ve got? • What other data would we need? • What does the data tell us we should be asking? “The alchemists in their search for gold discovered many other things of greater value.” Alan Duncan, Director of Data Governance, UNSW Uncontrolled when printed 8 E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  9. 9. Summary: Information Use Cases • • • • Based on our current understanding of business needs, the following classes of Information Use Case are identified Detailed Requirements Analysis should be conducted on a project-by-project basis to explore any detailed Use Cases within each class Not all detailed Use Cases need to be defined ahead of time Solutions should be flexible to accommodate new and changing Use Cases Structured data reporting Strategic Intelligence and Data Mining Publish content to a community Executive briefings Education, Training, Learning Search for content previously created Records Management, Compliance & Audit GIPA & Privacy Responses Ability to publish Filtering/screening/validation of what gets published Feedback loop, measure of usefulness & continuous improvement Shared understanding (IT & Business) Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  10. 10. “To succeed in life, you need two things: ignorance and confidence.” Techniques and capabilities, sponsored by Mark Twain Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  11. 11. “A” is for “Asset” Governance Owners Owners Owners Information Asset User Community Steward Experts Admin Asset Management Tools The “Information Asset Community” Audit Data Symbion Health System Individual Flight Data Example High Level Data Systems & Flows Human Resources – Time AOD Case Mgmt System Timelog Medical FTNS Organisational Flight Data Version 1.0 Human Resources – Time FTTO Alcohol and Other Drugs AOD Audit Contacts – Ind, Org’s Service Log Contacts – Ind, Org’s APEX Workflow Dangerous Goods Retain PAWS HRMS Work Orders API Upload System Dangerous Goods DTAR/OTAR Permissions / Change of Status MAAT AOC Surveys ATOG Job Register Airports Web Control Mgmt System (WCMS) FRLI ADMS Surveys/ Certifications Human Resources - Travel Events/Occurrences, Aircraft, Aerodromes Tracker ASIR Alternative Means of Compliance (AMOC) AMOC / Exemptions Aircraft AFD Human Resources – Flex Time ChangePoint Testing System Aerodromes Service Delivery Surveillance/ Audit/ Reporting/ Tracking Payroll (Salary) TRIM Aircraft Finance Human Resources Alternative Means of Compliance (AMOC) Surveillance/Audit/ Reporting/Tracking Service Delivery, HR & Finance, Agreements, Permissions, Aerodromes, Participants, Aircraft Events/Occurrences, Aircraft, Aerodromes AWS workflow / service delivery WMS AIRS workflow / service delivery STI Medical Exams Exemptions Database Payments ESIR Surveys / Surveillance Service Delivery Directives Incidents Surveillance /Audits/ Reporting/ Tracking eRooms Superannuation Contributions “Science is organized knowledge. Wisdom is organized life.” Exemptions Surveys / Surveillance SM7 Details of Operators Comweb CASA Internet MRS Financial Actuals Individuals/ARNS Compensation Payments CBMS (DoFD) AD Enterprise Data Warehouse ASSP Workflow and Online Collaboration/ Service Delivery COMCARE Content Permissions / Change of Status Surveillance /Audits Landings/ Take Offs HRFlex Surveys Industry Payments Cash Payments / Organisation Info Financial Actuals Calumo AUSSAR AIRS Interchange FMIS Reconcile Invoice against Flown Hours Employee Expenses / Adjustment Journals Search and Rescue ATSL Examinations Cash Payments ProMaster Medical Examinations ATO Business Portal Business Process Medical Examinations Remittance Advice Mandatory AME Examinations Cyber Exams External Superannuation Companies FCAT PAYG payments, Salary payments, and Superannuation payments. Core Suppliers Corporate Support CLIC Inventory Cash Payments External Bank Data File Data Salary Payments Mandatory Inventory Mgmt System (IMS) Defects/Events/Occurrences, Aircraft, Aerodromes Trending Core SDR Physical Inventory Human Resources Aircraft 300+ Access Databases Contacts ComBIZ Online Cash Receipts Corporate Support Publishing System HR - Time External Airspace Thomas Logistics Applications / Permissions General System Interfaces map EPK Permissions Aircraft Equipment Finances Organisational GMEL External System Baseline/Minimal Equipment MMEL Automatic One-way Relationship Automatic Two-way Relationship Manual One-way Relationship Manual Two-way Relationship Uncontrolled when printed Info Asset Register (inventory) Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  12. 12. “B” is for “Benchmark” STRAT002 STRAT005 STRAT007 STRAT015 CUL002 CUL003 ORG002 ORG006 ORG003 ORG007 ORG008 ORG009 ORG010 POL005 POL001 POL003 POL002 POL004 PROC011 PROC014 PROC003 PROC002 PROC001 PROC004 PROC007 PROC005 PROC008 PROC009 PROC010 “One day Alice came to a fork in the road and saw a Cheshire cat in a tree. Which road do I take? she asked. Where do you want to go? was his response. I don't know, Alice answered. Then, said the cat, it doesn't matter.” Uncontrolled when printed PROC013 SYS004 SYS001 SYS006 SYS007 SYS008 SYS002 SYS003 SYS009 QW001 SYS010 QW007 QW002 QW004 QW003 QW005 QW006 Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  13. 13. “B” is for “Big Data” • • • • Three, four, five, six “Vees”?! A lot of data (Tb/day) Streaming data (monitoring, flow-of-control and alerting analytics) Inference from semi-structured data (Twitter, Facebook) Synthesise insight from millions of pages of text Programmatic analysis for specific scenarios (hard in SQL) A disruptive catalyst to put information at the top of the organisational agenda Not just about the data! Business scenarios are key • Beware the Vendors! • • • • Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  14. 14. “C” is for “Cloud” In principle, it’s just another place to store data…. … but security, privacy considerations are heightened. 14 Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  15. 15. “C” is for compliance • • • • • • • • • “All I want is compliance with my wishes, after reasonable discussion.” 15 Uncontrolled when printed • • Freedom of Information Act 1982 (Cth) Freedom of Information Amendment (Reform) Act 2010 (Cth) Privacy Act 1988 (Cth) Privacy Amendment (Private Sector) Act 2000 Privacy Amendment Act 2012 (Cth) Privacy Amendments (Privacy Alerts) Bill 2013 (Cth) State Records Act 1998 (NSW) Government Information (Public Access) Act 2009 (NSW) Privacy & Personal Information Protection Act 1998 (NSW) Health Records & Information Privacy Act 2002 (NSW) NSW Government Guide To Labelling Sensitive Information 2011 (NSW Financial & Services) But is “compliance” a motivator? Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  16. 16. “C” is for Collaboration Culture • A general willingness to share information • Co-operative, communicative & collegiate OR control, coercion & criticism? • The “whose data is this?” cue • Call-to-action? • Accountability & measurement? 16 Uncontrolled when printed “Respond intelligently even to unintelligent treatment.” Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  17. 17. “D” is for Data Models Enterprise Information Model Related Data Governance Processes Conceptual Layer (Business) Business Glossary Business Content Data Domains Data Elements, Definitions, Aliases, and Security Business Rules Data Business Constraints Information Asset Register Business Measures Endorsed Standards for Content Conceptual Model: Groupings & Relationships Master data models Information Concepts Data Subject Areas Business Rules Definitions Classification Entity Hierarchies Business Constraints Business Measures Data Entities Mappings Data Attributes Physical Layer Logical Logical Message Message Schemas Schemas Physical Physical Messages Messages Formats Formats Application Application Logical Data Logical Data Models Models Master Data Repositories Operational Operational DB Models DB Models Analytical Analytical DB Models DB Models UNSW Core Systems Systems Data Models MDM Data Model Core Systems MDM Information Model Management Process Reference models Metadata Management Process Logical Layer (Transition) Information Alliances: Data Ownership & Stewardship Process Business Data Element Domain Values Metadata Repository Cubes Cubes Physical Instantiations DWH DB HR DB G/L Uncontrolled when printed Student Admin etc... SOA/EP Messages MDM Processes “Do not quench your inspiration and your imagination; do not become the slave of your model.” Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  18. 18. “D” is for Data Quality Careless data entry & lack of validation Data is in different Formats Multiple codes exist for the same thing Overlapping subsets in different places Organisations change rapidly “Get your facts first, then you can distort them as you please.” Uncontrolled when printed Information Disconnect Teams have different ways of reporting data Region Multiple, inconsistent master data Teams use different IT systems Month ? Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  19. 19. Summary: Data Governance increases utility & value of information Information Asset Register (Catalogue of data holdings) Data Quality Management (Profiling, root-case analysis, issues tracking & resolution) Information System(s) Information System Information System Data Set Information System Information Requirements & Business Analysis (Identification & traceability of business definitions & rules) Uncontrolled when printed Data Modelling (Consistent, inter-operable data structures & semantic meaning) Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  20. 20. “The bigger the better; in everything.” What data should be stored, and how long should we keep it? Sponsored by Freddie Mercury Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  21. 21. “E” is for “Everything” • All of the data, all of the time? • Granular, forensic history • Modern data management & analytics solutions can make “all of the data, all of the time” a reality • The bigger challenge is that the business community is not analytically skilled enough to navigate the data and draw meaning from it… Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  22. 22. “E” is for “Expectations” • Finding data that makes an impact • Having data for the problem at hand • Trusting the data to guide your decision • Justifying pre-determined answers • Setting inappropriate goals • Not having the right data tools • Not thinking about value Uncontrolled when printed “Two things are infinite. The universe and human stupidity. …and I’m not so sure about the universe.” Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  23. 23. “F” is for “Forethought” • Think about both current and future demand – Cf. Google philosophy to “keep everything” – Every click, every font change… • Tiered storage technology for different scenarios – Fast-access disk for computational processing (TB) – Drill-through near-line disk (TB/PB) – Off-line active store (optical, tape) for archive (PB/EB) • Information Lifecycle Management – – – – Copy/replication management Test data management Auditability of data movements between environments e.g. IBM Optim, Oracle ILM, Informatica ILM, Hadoop Project Falcon “Forethought we may have, undoubtedly, but not • Integration/coupling of HDFS & EDW/BI? foresight.” • Uncontrolled when printed Data Requirements Management… Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  24. 24. Summary: Data Requirements Management two modes of operation Need both “push” and “pull” modes for evidence-based decision-making Data Factory (“push”) Source new data; Collection & Integration; Preparation & Quality. Demand-oriented Inbound requests for specific requirements Product-based delivery (“pull”) Plus metadata management, info asset management, data management, process management practices.. Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  25. 25. “I try not to think with my gut. If I‘m serious about understanding the world, thinking with anything besides my brain, as tempting as that might be, is likely to get me into trouble.” Information Management Excellence sponsored by Carl Sagan Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  26. 26. “G” is for Governance • • • • • • • • • “I don’t know what you’re going to do with my data once you have it.” “If I give you my data, you might then ask me to do some extra work to meet your additional requirements.” “You may not interpret the data in the same way that I do.” “I’m an expert in this area, you’re not. The data is too complex for you to understand.” “It’s too difficult to get the data out of the system and I’d need help from I.T.” “I don’t have the budget to pay for your requirements.” “I’d like to help but I’m just far too busy.” “I know there are flaws in the data, but it’s good enough for my needs. You might criticize me for the errors.” “Management may ask additional questions and hold me to account for the work I’m doing”. 26 Uncontrolled when printed “I’m not interested in preserving the status quo; I want to overthrow it.” Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  27. 27. Data Governance: overcoming “I object!” • Control, structure, discipline & compliance? OR Advocacy service & information broker? • Intimate understanding of business goals & processes • Engagement, diagnosis & facilitation • Understand & articulate the meaning of data, in context • Coach, mentor and advocate • Highly visible point-of-access • Self-service Information Portal • Conduit, communicate & co-ordinate • Leadership & direction • “Info as a Product” 27 Uncontrolled when printed “The art of government is to make two-thirds of a nation pay all it possibly can for the benefit of the other third.” Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  28. 28. Conclusion: Information Excellence EIM Framework: Enterprise Information Management Framework describes each aspect of an organisations information management state, provides a baseline of maturity against best practice and a framework of business transformation to your aspirational information management state. Provides linkage and balance between business,/IT, and human/technical aspects of EIM. Information Culture Enterprise Information Model Data Governance Organisation and People IM Processes IM Policies IM Solutions and Technology Conceptual Model Information Governance Capture & Formalise Requirements & Rules Business Processes IM Governance Process Impact Assessment & Implementation Definitions, Derivations, Decision Rules, Execution Rules Information and IM Risk Management Logical Model Architecture Mgt IM Stewardship Process DB Models Semantic Specs ETL Specs Report Definitions Metadata Lineage Impact Etc. Information and IM Quality Mgmt Information Security Data Mining Reporting design Analytics Business Intelligence Data Warehousing Knowledge Transfer Information Asset Mgmt Metadata Information Asset Access and Use Management Assess and Accessibility Intellectual Property Copyright Ownership & Stewardship Licensing and Rights Management Pricing Exchange Registration Information and IM Governance Processes Privacy Publishing Record Keeping ETL Staging ETL Warehouse Cubes Standard Report Library Operational System Archiving Conservation and Preservation Retrieval and Access Digital Continuity Record Creation and Capture Collection Management Retention and Disposal Record Management Data Marts Human Resources Security Management Physical and Environmental Management Search and Discovery Information Asset Classification Asset Alignment/Mgt Physical Model Information Security Policy and Governance Asset Management Meta Knowledge Information and IM Policy, Principles and Architecture Information IM Workforce Management Architecture Changes Logical Model Information and IM Strategy and Planning Knowledge Management Technical MetaData Management Data management Communications and Operations Management Information Security Incident Management Access Management Information system acquisition, development and maintenance management Metadata Collection Redress Mechanisms Data Quality and Integrity Data Conversion & Transformation Business Continuity Data Modelling Data Cleansing Data Migration Compliance Management Data Integration Semantic Layer Data Capture Data De-duplication A holistic, data-centric approach to Information Management & Data Governance, addressing both human and technical factors in both Business and IT domains Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
  29. 29. Intellectual curiosity Skeptical scrutiny Critical thinking http://www.informationaction.blogspot.com.au/ @Alan_D_Duncan http://www.linkedin.com/in/alandduncan Uncontrolled when printed Alan Duncan, Director of Data Governance, UNSW E: Alan.Duncan@unsw.edu.au Tw: @Alan_D_Duncan LinkedIn: http://www.linkedin.com/in/alandduncan
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