1. Remote Support Services Comparison Matrix
Instant Housecall Enterprise
Techinline Remote Desktop
BeAnywhere Support Express
iRemotePC Private Label
Webex Remote Support
https://secure.logmeinrescue.com/
http://www.instanthousecall.com/
http://www.01com.com/imoncall/
ShowMyPC Enterprise
Teamviewer Premium
https://secure.beanywhere.com/
http://www.beam2support.com/
Laplink RemoteAssist
http://www.24x7remote.com/
http://www.teamviewer.com/
RealVNC Enterprise
GoToAssist Express
Netviewer Support
http://www.gotoassist.com/
http://www.iremotepc.com/
http://www.ntrglobal.com/
Fog Creek Copilot
http://www.netviewer.ru/
https://www.copilot.com/
http://www.realvnc.com/
NTR Support Pro
LogMeIn Rescue
http://www.isllight.com/
http://www.laplink.com/
http://www.webex.com/
http://www.myivo.com/
http://showmypc.com/
Beam2Support
http://techinline.com
24x7 Remote
I'm On Call
MyIVO
Isllight
No download/install P O O O O O O O O O O O O O P O P P O
Browser based P O P P O O O O P O O O O O P O P P P
File Transfer P P P P P P P P P P P O P P P P P P P
2-way desktop sharing
P P P P O P O P P P O O P P P P P P O
Share local control P O O P O P O P P O O O O O P P O O O
Security 128-bit 256- 128-bit 128-bit 256-Bit 128-bit 256-bit 256-Bit 256-bit 168-bit 128-bit 2048- 256 Bit 128-Bit 128-bit 128-bit
https SSH unkonwn
SSL bit SSL AES AES AES SSL SSL AES SSL 3DES SSl bit RCA AES SSL SSl SSl
Firewall/Proxy Friendly
P P P P P P P P P P P P O O P P P P P
Screen Auto Scroll or
P O O O P O O O O P O O O P O P P O O
Auto Scale
Multimonitor Support P P P P O P O O O O P O O P O P P O O
Multiple sessions O P P P P P O P O O P P O O P P P O P
Session Reports P P P P O P O O P P P O P P O P O O P
Session Recording O P P O O O O P O P P O O P O P O P O
Customization P O P O O P P P P P P P O P O P P P O
Auto reboot O P P P O P O O P O P O O P O P P P O
Unattended Access O O O P P P O O O O P O P O P P P O O
Chat P P P P P P O P P P P O O P O P P P O
Mac support O P P P P P P P P O O O O P O P O O O
Mobile Devices WM,
O O S, B
O O O O O O O O O O O O O WM, B O O
Pay as you go
$20 /5 $9.95 $0.25 $140/ $9.95 /
n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
sessions /day /min 500 min session
Annual unlimited $50 / € 290+ $490/
$1788 $100 / $1399 / $999.95 $5000 /
subscription $300 $1188 $660 remote $588 $499 $588 $550 € 468 $1068 $399 599 / 3 $750
/ seat machine
console
license licenses
lifetime /license 50 seats
WM - Windows Mobile
B - Blackberry
S - Symbian