ZData Managed Services is the practice of transferring day-to-day related management responsibility as a strategic method for impr­oved database performance, resulting in effective and efficient operations and support. ­ Our comprehensive Managed Services solutions from zData Inc., allows you and your company to focus on what you do best, why we take the responsibility for your database infrastructure needs.

1. Managed
Services

2. – Patch Management
– Capacity
– Memory Usage
– Backups
– Security
– Start/Stop
– Break/Fix
– Segment Recovery
– Backup Restore
– Dedicated Support
– Remote Support
– Onsite Escalation
– Problem Isolation
and Resolution
– Health Checks
– Capacity Planning
– System Integration
Managed
Services

3. CapEx
vs.
OpEx
- Managed
Services
can
be
categorized
as
an
operational
expense
reducing
your
capital
expenditures
and
liability
of
capital
projects.
Expert
Knowledge
- Leverage
the
collective
knowledge,
skills
and
experience
of
our
team
of
expert
database
professionals
- Take
advantage
of
our
extensive
array
of
monitoring
and
administration
tools,
best
practices,
and
time-­‐tested
support
strategies
Reliability
- A
structured,
disciplined,
comprehensive
and
SLA-­‐centric
approach
to
service
delivery
- Improve
system
performance
and
reduce
critical
incidents.
Knowledge
Retention
and
FTE
Savings
- Improve
employee
retention
by
providing
top-­‐cover
for
your
existing
DBA
and
technical
staff.
- Immediate
value
and
low
cost
alternative
to
new
full-­‐time
hires.
Why
Managed
Services

4. Greenplum
&
Hawq
Managed
Services

5. System
Administration
-­‐ Scheduled
System
Jobs
-­‐ Disaster
Recovery
Planning
-­‐ Patching
and
Upgrades
-­‐ LDAP
-­‐ More
VRP
Integration
Database
Maintenance
-­‐ Batch
Load
Monitoring
-­‐ Capacity
Planning
and
Monitoring
-­‐ Memory
Management
and
Settings
-­‐ 24x7x365
Monitoring
Backup
/
Recovery
-­‐ Backup
Scripts
-­‐ Monitor
Backups
-­‐ Segment
Recovery
Tool
Connectivity
-­‐ DIA
Module
3rd
Party
Software
Installation
and
Configuration
-­‐ ODBC/JDBC
Setup
Help
Desk
Quarterly
Health
Checks
Issue
Tracking,
Resolution
Backup,
ETL
Management
Vendor
Management
Key
Support
Responsibilities
Greenplum
Managed
Services

6. Hadoop
Managed
Services

7. System
Administration
-­‐ Disaster
Recovery
Planning
-­‐ Patching
and
Upgrades
-­‐ Quarterly
Health
checks
-­‐ LDAP
Cluster
Maintenance
-­‐ HDFS
Tuning
-­‐ Capacity
Planning
-­‐ Power
Management
-­‐ Memory
Management
and
Settings
-­‐ 24x7x365
Monitoring
Monitoring
-­‐ Cluster
node
monitoring
-­‐ Named
node
monitoring
-­‐ Map
Reduce
job
completion
Tool
Connectivity
-­‐ Hive/Hbase
-­‐ ODBC/JDBC
Setup
Help
Desk
Quarterly
Health
Checks
Issue
Tracking,
Resolution
Data
Integration
Key
Responsibilities
Hadoop
Managed
Services
Vendor
Management

8. zdatainc.com | sales@zdatainc.com