3. SECTION A PERSONAL DETAILS
PERSONAL
DETAIL
*Surname Gwala
*First Names Zamagwala
*Nationality South African
*Gender Female
*Race African
*Disability None
*Identity Number 8912120157084
*Language Proficiency
Language Proficiency level
English Good
IsiZulu Good
IsiXhosa Good
Afrikaans N/A
CONTACT DETAILS *Postal Address AA 473 Ngwenya grove
Umlazi
4066
*Residential Address AA 473 Ngwenya grove
Umlazi
4066
*Postal Code 4066
*Contact number 0795044194
*Work Phone 031 3278200
*Cell phone 0795044194
*Alternative Contact No. 0711850161
*Email Address Zama.gwala12@gmail.com
Driver’s License NA
Criminal Offences None
Extramural Activities Gym
SECTION B ACADEMIC BACKGROUND
High School education
Secondary
*High School
Attended
Merebank high school
*Highest Grade
Obtained
Grade 12
*Year Obtained 2007
*Subjects English
4. Education IsiZulu
Biology
History
Speech&drama
TERTIARY EDUCATION
Tertiary
Education 1
*Institution
Attended
NATAL SETTLERS NURSING SCHOOL
Qualification
Obtained
Holistic Home Based Care
*Year Obtained 2012
*Major Courses Home Based Care
HIV/AIDS Counseling
Crisis intervention
SECTION C EMPLOYMENT CURRENT
*Period(yyyy/mm/dd to
yyyy/mm/dd)
Begin End
2008/01/08 2008/11/28
Organization Sbunge cc
*Job Title P.A
*key
Responsibilities/
Deliverables
Carrying out specific projects and research;
Responsibility for accounts and budgets;
Taking on some of the manager's responsibilities
and working more closely with management;
Deputising for the manager, making decisions and
being involved in decision-making processes.
*Period Begin End
August 2014 Till -end date
Organization Velociti
Job title Non Sale Agent /
Quality Assurance
agent
*key
Responsibilities/
Deliverables
Make it your business to become an expert on sales
techniques across all campaigns, including the sales
methodology and all frameworks.
Support the campaign Manager/Account Manger
on all sales and non sales related queries.
Uphold velociti’s “Empowering your brand” ethos.
Actively identify and promote great /missed
5. opportunity calls to the campaign manager
/account manger.
Take responsibility for the performance of agent
which you may coach.
Take responsibility for the validity of the
information which you provide.
Own a good/bad sale call folder.
Own and update a document which shows a clear
indication of what works on calls and what doesn’t
work.
Complete all non sales call analysis required by CM.
Conduct side by side coaching as requested by the
CM and help telesales agent to overcome “missed
opportunities”.
skills Service Orientated
Interpersonal Skills
Problem Solving
Communication Skill
Personal Attributes Good listener
Responsible
Reliable
Integrity
Adaptable
Recognition -Recognized and appreciated for excellent performing good
job and being the type of person who love and respect her
job. Also being the type person who respect others and
have the ability to work under pressure, and work on a
team and also independent.
6. SECTION D REFERENCES
References
*Referee (1) Ryan Paruth
*Contact Details 084 6666515
*Organization Velociti
*Job Title Non Sale Agent
*Referee (2) Gugu Khuzwayo
*Contact Details 071 0843662
*Organization Velociti
*Job Title HR
*Referee (3) Miss Reed
*Contact Details 076 0856 455
*Organization NATAL SETTLERS NURSING SCHOOL
*Job Title Lecturer
7. SECTION D REFERENCES
References
*Referee (1) Ryan Paruth
*Contact Details 084 6666515
*Organization Velociti
*Job Title Non Sale Agent
*Referee (2) Gugu Khuzwayo
*Contact Details 071 0843662
*Organization Velociti
*Job Title HR
*Referee (3) Miss Reed
*Contact Details 076 0856 455
*Organization NATAL SETTLERS NURSING SCHOOL
*Job Title Lecturer
