The document discusses the importance of human-centered design and community management. It recommends that if an organization believes in human-centered design, their first hire should be a community manager rather than a software developer to focus on engaging with users and understanding their needs. The community manager can provide valuable feedback to guide product development.

20. https://twitter.com/0804_showta/status/1048881329457192960

22. https://twitter.com/ipa/status/1049700955103453185

39. If we believe in human
centered design,
the community manager is
your first hire,
not the software developer.
Heather Leson, HOT

40. https://twitter.com/pm5/status/1048808936529256449?ref_src=twsrc%5Etfw%7Ctwcamp%5
Etweetembed%7Ctwterm%5E1048808936529256449&ref_url=https%3A%2F%2Fmedium.com
%2Fmedia%2F56e4cc739d214ac60f5a65836380655e%3FpostId%3D6b0270d9a49e

41. https://twitter.com/pm5/status/1048808936529256449?ref_src=twsrc%5Etfw%7Ctwcamp%5
Etweetembed%7Ctwterm%5E1048808936529256449&ref_url=https%3A%2F%2Fmedium.com
%2Fmedia%2F56e4cc739d214ac60f5a65836380655e%3FpostId%3D6b0270d9a49e