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- 2. ABOUTCROSSTAR Foroveradecade,CrosStarNetworkSolutionshassetthe standardinnegotiatingthebestservicesolutionsfor businessesacrossthecountry.Nowaleading telecommunicationconsultingfirm,CNSisrecognizedforits abilitytosubstantiallylowertelecommunicationcostswhile providingunparalleledaccountmaintenanceandsupport. CrosStarisrununderacarrierneutralapproach,whichallowsustoassistyourbusinessinselecting thehighestqualitysolutionsforitsuniqueneeds.Insteadofjustrepresentingoneprovider,our teamcommitstoourclientelethatwesuggestonlythebestcarriersandprovidethehighestlevel ofdedicatedcustomerservicetohelpyouachieveyourgoals. CrosStar’sdedicatedteamofserviceprofessionalsworkonyourbehalftoensurethatyourservice isfastandreliablefromstarttofinish.Weserveasyoursinglepointofcontactandweoperateto makesureyourrequestsareourpriority. Giveusacall–atnocosttoyou,wewillprovideaconsultationwithmultiplequoteoptionssoyou canseethedifferenceCrosStarNetworkSolutionscanmakeinyourcompany. www.crosstarnetwork.com ©CrosStarNetworkSolutions2011
- 3. CROSSTARVALUEPROPOSITION Ourmissionistodelivervaluetoourclientsthroughcompetitivepricingandunwaveringcommitmenttosuperior clientserviceandproductexcellence: Globalserviceavailability Expansivesuiteofvoice,dataandnetworksolutions Single-Point-of-Contactforallaccountmanagementissues Customizedtelecomplatformsdesignedtoaccommodate evolvingbusinessneeds Visibilityintousageandspendingbylocationorcostcenter Telecomassetandprocessimprovement Significantharddollarsavingsacrossallproductsandservices Additionalsoftdollarsavingsachievedthroughinventory rationalization Guaranteedadherencetocontractedrates Integratedbackofficeconstantlyavailableandreadily accessible Onlineportalallowsuserstodirectlyreportissuesandrequest information ©CrosStarNetworkSolutions2011 • • • • • • • • • • • www.crosstarnetwork.com
- 4. WHYCHOOSEUS? Experience–Foroveradecade,CNShasbeenprovidingcustomerswithcuttingedgetelecommunication services.TheCNSteamiscomprisedupofseasonedconsultantswhotailoryourserviceoptionstofiteach uniquebusinessneed. Consultative–Weareabletoprovideourcustomerswithacustomizedsolutionthatbestmeetstheirneeds– withoutbiastoproductsandservicesprovidedbyspecificvendors. Savings–Atnocosttoyou,ourconsultantshavetypicallysavedcompanies30%-70%offtheirtechnology expenditures. Leverage-Weleverageourpartnershipsandbuyingpowertonegotiateonyourbehalf,providingthebest servicesatthelowestrates. CustomerService–Adedicatedcustomerservicerepresentativeisassignedtoyouraccount,becomingyour onepointofcontacttohandleyourrepairs,changesandbillingrequests. Options-Withover90technologyproviderstochoosefrom,weworkwiththestrengthsofeachvendortooffer youacustomizedselectionofoptionsthatcombinetopqualityserviceatwholesalerates. AccountManagement-Accountmanagementexistsforthelifeofyouraccountandincludesbillauditing, accountchanges,moves,addsanddisconnects.Wemanagetroubletickets,escalationsandconductquarterly accountreviews. Consolidation-Wecombineallyourtelecommunicationinvoicesfrommultiplelocationsintoonesingle,easy toreadinvoice.WecanalsoprovideElectronicDataInterchange(EDI)feedsandgeneralledger(GL)codesfor youraccountingpurposes. Simplicity–Exploreallyourtechnologyservicesfromonepointofcontact. Integrity–Thesatisfactionofthoseweserveisthefoundationofoursuccess. www.crosstarnetwork.com ©CrosStarNetworkSolutions2011
- 5. CROSSTARPRODUCTSUITE CrosStaroffersafullsuiteoftelecomproductsandservicesavailablenationwide: SDSL&ADSL EthernetOverCopper(EOC) CableModem DedicatedInternetT1upto 45mg IntegratedVoice&DataT1 SIPTrunking WebHosting WebDesign WaveCircuits SwitchedServices DedicatedServices CustomInternationalServices TollFree CallingCardServices UnlimitedCallingPlans • • • • • • • • • • • • • • • DedicatedDS0toDS3 PrivateLine-PTP MPLS FrameRelay VirtualPrivateNetworks(VPNs) OC3toOC768 LeasedFiber DarkFiber Ethernet LocalDialToneServices PBX/DIDTrunks VoiceT1 ISDNBRI ISDNPRI Centrex VOIP&HostedIP • • • • • • • • • • • • • • • • www.crosstarnetwork.com ©CrosStarNetworkSolutions2011
- 6. CUSTOMERCARE&REPAIR CrosStar’sunsurpassedcustomerserviceteamis availableforyou,wheneveryouneedus: !Providingasinglepointofcontactfor moves,adds,changes,troubleshootingand resolution !Actingasthemiddlemanbetweenyouand yourprovidertoensurepromptresponse andmaximumefficiency !Offeringonlineaccesstoourwebportalto opentroubletickets !Submittingstatusupdatestoclientsuntil theissueisresolved !Abilitytoescalatewithupperlevel managementamongallserviceproviders offered,tremendouslyincreasingenduser satisfaction www.crosstarnetwork.com ©CrosStarNetworkSolutions2011
- 7. NETWORKSOLUTIONS CrosStarprovidescustomizedsolutionsusing multiplecarriersandpointsofentrytoensure ahighlevelofredundancyandconsistent serviceavailability. •CrosStar’steamofnetworkengineersbuildcost effectiveinfrastructurestooptimizevoiceand datatransmission Ex: CLIENT •Synergiesbetweentraditionaltelecomproducts likebusinesslines(POTS)withadvancedservices suchasVoIP •Focusonscalablesolutionsandcostcontrol •Effectivenetworkplatformsdesignedbyindustry specialists •Sophisticatedandexpansiveproductsettoaddress allclientneeds www.crosstarnetwork.com ©CrosStarNetworkSolutions2011
- 8. PROJECTMANGEMENT&PROVISIONING CrosStarprojectmanagersprovidetheirclientele: •Single-Point-of-Contactforallrequestswithmulti- levelescalationlistsforallcarriers Dedicatedprojectmanagementtosuperviseall aspectsofmigrationsfromstarttofinish • •Migrationteamtoobtainyourbusiness’currentand priorCustomerServiceRecords(CSRs)toprepare orderplacementwiththeLocalExchangeCarrier (LEC) •Analysisofcurrentusagealongwithcustomer requestsandgenerationofmultipleoptionsfor customerreviewandselection •Developmentoflineinventoryreportsandanalysis ofallmonthlyrecurringexpensesalongwithusage reports •Determinationthroughournetworkofservice providerswhocanofferyourbusinessthebest pricingforthemostreliableservice •Identificationandaccelerationofinstalldates •Monitoringandmanagementofexistingtelephone numbers(TNs)aswellastheestablishmentofnew services •Efficientrepresentativestoevaluateandescalateto theappropriatedepartmentallissues,while constantlyupdatingtheclient www.crosstarnetwork.com ©CrosStarNetworkSolutions2011
- 9. MANAGEMENTSOLUTIONS Singlebillforallservicesandlocations Individualinvoicesforeachlocation Electronicorpaper-basedinvoices CompatibilitywithinternalAccountsPayable systems Centralizedaccountmanagementstructure • • • • • •Invoicereconciliationencompasses fulllifecycleofanexpense •Contractnegotiation •Sourcingandprocurement •Invoiceprocessing •Auditingandusagemanagement/call accounting •Single-Point-of-Contactforallissuesand 4StepImplementationProcess: Step1:DiscoveryandAnalysis Step2:Design Step3:Implement Step4:Operate www.crosstarnetwork.com Inventoryoptimizationservices Projectmanagementsupportformigrationsand implementations ©CrosStarNetworkSolutions2011 • •
- 10. INDUSTRYFOCUS GiveyourhighereducationandK- 12institutiontheadaptable, reliable,andsecure communicationsitneedswitha personalizedCNSsolution Cost-effectivetelecomsolutions forlocal,stateandfederal governmentagencies Telecommunicationservicesfor hotels,clubs,restaurantsand otherlodgingandfoodservice establishments Telecommunicationssolutionsfor thebanking,securities, investmentmanagement,and insurancesectors Telecomplatformstailoredtothe needsofhospitals,longtermcare facilities,medicalofficesand otherhealthcaresectors Innovativevoiceanddata servicesformulti-location retailers ©CrosStarNetworkSolutions2011 www.crosstarnetwork.com
- 13. GOVERNMENTSERVICES CrosStar’srangeofproductsandabilitytocustomize solutionstoaddresseachagency’suniqueneedsallows thegovernmenttouseoneproviderasitstelecom needschange Nationwidereliabilityandlastmile,carrierandswitch diversity Competitivepricing Guaranteedadherencetocontractedratesforthe durationoftheterm Accesstodetailedbillingandusagereports Asingleelectronicinvoiceforalltelecommunication services Customizedcodingbycostcenterorotherclient- definedvariablesandintegrationwithinternalsystems ©CrosStarNetworkSolutions2011 • • • • • • • www.crosstarnetwork.com
- 14. HEALTHCARESERVICES CrosStar’sadvanceddatamanagementsolutionscan providecentrallymanagedindividuallinestofacilities ontheexistingdatanetworkforadministrativeand patientuse CrosStar’steamofproductandprojectspecialists partnerswithourclientstodesignandexecutea customizedmigrationplanwithminimalinterruptions tooperations Maintainandmonitoryourbilling Monitoryourserviceticketsandneworders Implementcustomizedviewsformanagersatall differentlevelsoforganization Gaintransparencyintoyourtelecomspend– understandyourlocal,regionalandlongdistancespend patternsandneeds CrosStarisHIPPAcomplaint ©CrosStarNetworkSolutions2011 • • • • • • www.crosstarnetwork.com
- 16. RETAILSERVICES AccordingtorecentGartnerResearchstatistics,80%of telecombillswithintheretailindustryareincorrect Accountingdepartmentsareoverwhelmedbythevolumeand complexityoftheirinvoices,andtendtoperpetuateerrors bypayingontrendwithin10%ofpreviousinvoices CrosStarprovidestoitsclienteledetailed,user-friendly reportingandcustom-builtinvoices,whichgivesthe customerathoroughunderstandingoftheirtelecom expenditures ByestablishingenhancedinternalcontrolovermajorP&L expenses,CrosStarisabletoprovideadditionalcomfortto theCFOforrelated302certifications Anall-inclusive,singleinvoicefacilitatesmanagementof servicesandeliminateserrors CustomizedcodingbyGL,storenumberorclientspecified criteriaareestablishedtomeetaccountingandoperational requirements Consolidatedbillingplatformandextensivereporting capabilitiesallowforaccurateforecastingandtransparency ininvoicingandbillingreview • • • • • • • ! *Askusaboutourcomprehensivesuiteofover250canned reports. www.crosstarnetwork.com ©CrosStarNetworkSolutions2011