This document provides instructions for a research project assignment on adversities in healthcare management. Students must write a 2,000 word essay arguing one of five given prompts. The essay must include six academic sources, with two primary sources from interviews and four secondary sources found through a library database. At least one quote from each source is required. Students must submit a rough draft and peer review another student's work before submitting the final draft, which will be graded based on meeting formatting and citation requirements.

1. Adversities in HealthCare Management
Project instructions: Research Project Assignment Using the information learned
throughout this semester, create a research based topic using one of the following prompts
as a jumping off point to construct a 2,000 word essay.Using the suggestions in your
textbooks, do research of academic sources to develop your topic. Your essay must have six
sources which must be made up of the following types: a) 2 primary (these should be your
two interviews) b) 4 scholarly, secondary sources (2 of these must be found through
TexShare) DONOT use any other sources, especially Wikipedia, Schmoop, Sparknotes,
Cliffnotes, or any other non-academic source. Develop an outline of the major points you
wish to make and the evidence you will use to support those points. You must have a
minimum of one quote from EACH source (six total). Write your essay using the tips
presented in the textbook for writing an academic essay. Use the MLA section of your
handbook for help with citing the sources. The entire essay should use correct MLA
formatting.Submit at a rough draft of your research paper to TurnItIn by midnight,May 6 for
evaluation and Peer Review.By midnight, May 8, read through at least one person?s essay.
Provide as much feedback as you can. Make necessary revisions to your own essay. Review
your final draft to make sure it is free of grammatical and technical errors, does not include
any plagiarized material, meets the requirements, is on topic, and is correctly formatted.
Review the supplied rubric to clarify how the essay will be graded. Submit your essay to the
appropriate drop box by the deadline (midnight, May 11). Value: 100 points Prompts(select
ONE) 1.Choose an issue present in your future work field. Explore possible solutions to that
issue. Choose the one that is the most convincing, and focus an argument on illustrating why
that solution is the best. 2.Create an argument explaining why your chosen field is a strong
field to pursue. Consider things like growth in the market, demand, location, etc. 3.Consider
and create an argument for the ways the humanities (Language, Literature, History, Music,
Art, Drama, Philosophy) are valuable to professions outside of education or to your
profession in particular. 4.Consider problems facing people entering the work force today.
Consider the various solutions to one of those problems and create an argument for one
solution to that problem. 5.Propose a topic to the instructor. Must obtain approval for the
topic by March 17 to allow for time to work on the annotated bibliography. Please note that
proposed topics MUST relate in some way to the workforce in general or to your specific
field of work. IMPORTANT GRADING INFORMATION Students who submit essays with any
of the following errors will not receive higher than a 50: ?The essay is only summary of the
works with no analysis. ?The essay does not include any quotes or does not quote from each

2. source. ?The essay does not contain a Works Cited. ?The essay has quotes longer than three
lines (block Stephens MD, Christopher Dr. Personal interview. 2 May 2014. Dr. Stephens has
37 years experience, specializing in Internal Medicine and Rheumatology. 1) Should
Congress amend the provision of the ?Affordable Care Act?? No, they should start the
program then see what the problems are and correct those problems. 2) In what ways can
the government support Medicare and Medicaid programs to make them more effective and
efficient? Custodial care. Custodial care should transfer from home to an assisted living to a
nursing home, transitioning to hospice care. Instead what is occurring is nursing home
patients with dementia are started on physical therapy and occupational therapy, which is
what nursing homes use in an effort to make a profit. Reimbursement for those types of
therapy is high and over-utilized in long term care settings. They should be limited to
people who would benefit on a long term basis instead of someone like my mother who
doesn?t know where she is and who would not be able to remember to continue with the
therapy taught without a therapist present. The republicans have dubbed this as part of a
death camp. Reality is it is the natural process of life. Mankind has the ability to help those
who may be helped. 3) Which are the best approaches the government can use to bridge the
gap between low and high income earners? Investors who have a yearly income over a
certain amount have been taxed the same 15% as someone who has minimal income. The
government has increased the tax liability on high income earners by raising the amount of
tax on their income from 15%. 4) How can the states utilize the available resources to
reduce the cost of both Medicaid and Medicare programs? They should form a Medicare
part D drug coverage plan, authorizing payments of drugs without requiring contracts with
the pharmaceutical companies. 5) Should Medicare and Medicaid programs offer additional
benefits? Only if they cut back on others. These programs are growing too much already
without adding benefits. Citation: Oliver, Christine. Personal Interview. 21 Feb. 2014. 1 How
do you motivate employees? I think that is important to support them in the jobs that they
do. It is hard work and there are times when they are going to be overwhelmed. That is
when it is important to show them that you are willing to step in and help them do their job
when they need it. We also emphasize that their families are important and work with them
to make it possible for them to tend to those things so that they can do the work that is
required of them. We offer annual evaluations and pay increases based on performance so
that each employee gets individual attention and praise or constructive criticism to improve
job performance. CSNHC looks within the company for promotional opportunities before
hiring from outside sources. 2 How do you deal with difficult employees? To deal with a
difficult employee, I think it is important to be consistent with discipline and be familiar
enough with the company policies that you can instruct the employee in proper conduct.
You must also be professional and discreet when using disciplinary action so that it gives
them the opportunity to turn things around. You must also be able to recognize that not
everyone is cut out to do this kind of work(healthcare). There can be good employees that
do not fit well with your team. 3 What is your idea on customer service? Customer service is
the most important thing that we do!. It involves every single person on your staff and
everyone must own it. If our residents, families, and providers do not feel that we address
problems and care what is going on in our facility, why would they trust us to care for their

3. loved one? Without good customer service, we would not be open long enough to worry
about anything else. Good customer service does not always come naturally for some
people. When I?m looking for new employees, I start rating their customer service skills as
soon as they come in and ask for an application. 4 What makes your business a success? Our
business is a success because every member of the team believes we are the best healthcare
provider in the country. We take great pride in making sure that every resident is happy
and healthy and stays with us for as long as they can. We have a great family like
environment and we all pitch in to make sure that everyone(both residents and families)
have their needs et in the best and most timely way possible. We all have respect for the
jobs that others are doing and we maintain good working relationships that are centered
around making sure our residents are happy with their care in every way. We are honest
about things that go on in our community and because of that there is a deep trust between
residents and staff. No one wants to leave their home and we understand that. We pledge to
make it as nice as possible for them even though it is not the home they have always known.
5 What advice would you give someone going into management? The best advice I can give
to someone going into management is: You must remember to put God first in all the things
that you do. You must have strong work ethics and keep sight of the goal of your position.
You must be the manager and not the friend if that is the position that you are called to do.
You lead from the front, not from the rear. You must always be honest and as fair as
possible. 6 What challenges do you face on a day-to-day basis ? and in the future? When
your ?business? is the daily care of people?s lives, the problems you face each day can vary
tremendously. The challenge is to remain flexible enough that your entire schedule changes
without notice, you can adapt and stay focused and still make each resident feel as if you
have nothing else to do. You must also be able to stay on top of daily labor and food costs to
help keep costs down for all concerned. In healthcare, you are also constantly looking at the
increasing costs and how that affects our residents. It is important to stay up to date and be
proactive in helping them make good decisions about their healthcare and eliminating
unnecessary costs for them if possible. 7 Are you and your employees involved in the
community? We are very involved in our community and participate in a number of events
to promote the area. Some examples are: Relay for Life, fundraisers for Muscular Dystrophy
Association, youth fair organizations, youth sports leagues, American Heart Association,
local theater groups, cultural arts committees, SPCA, Chamber of Commerce, the local
hospital events, health and job fairs. 8 Do you think it is important to volunteer your time?
Volunteering is extremely important! We are first of all called as Christians to serve our
families, churches and our community. Not every reward in life comes from a monetary
direction. The greatest rewards come when you truly are giving from a heart of love for the
people of your community. Oliver, Christine. Personal interview. 1 Apr. 2014 Follow up
question from previous interview. How have the changes in Medicare and Medicaid affected
your organization? Here at The Chatfield Assisted Living, we are a private pay and long-
term care insurance facility. We do not accept state funding. Rising costs for medical
coverage do affect our private pay residents. At some point they may be unable to afford the
care we provide and are required to transition to our sister nursing home facilities utilizing
governmental funding. We attempt to keep their expenses here at a minimum, charging for

4. the size of their room versus levels of care payments. Our nurse monitors drug costs,
searching for the lowest price possible for them. The local pharmacy may charge hundreds
of dollars per month where mail order charges one fourth of the local pharmacy price. We
face rising food, utility, and wage expenses for which we base our room rates. The professor
referred to this in citing an article in a scholarly journal (online database). Penuel, Suzanne.
?Missing Fathers: Twelfth Night and the Reformation of Mourning.? Studies in Psychology
107.1 (2010): 74-96. Academic Search Complete. Web. 10 Apr. 2011