1.a. company profile dso

1. ASTRA WAS FOUNDED ON FEBRUARY 20, 1957ASTRA WAS FOUNDED ON FEBRUARY 20, 1957
byby
The late TJIA KIAN TIEThe late TJIA KIAN TIE
WILLIAM SOERYADJAYAWILLIAM SOERYADJAYA
AS A SMALL FIRMAS A SMALL FIRM
TRADING AGRICULTURAL PRODUCTTRADING AGRICULTURAL PRODUCT

2. PT ASTRA INTERNATIONAL Tbk
Established 1957, Fully public company, +/-95,000 employees
PT ASTRA INTERNATIONAL Tbk
Established 1957, Fully public company, +/-95,000 employees
Automotive Business
Automotive Business
Non Automotive Business
Non Automotive Business
ASTRA MOTOR I - HONDA
ASTRA MOTOR I - HONDA
ASTRA MOTOR II - TOYOTA
ASTRA MOTOR II - TOYOTA
ASTRA MOTOR III :
1.DAIHATSU
2.ISUZU
3.PEUGEOT
4.NISSAN DIESEL
5.BMW
ASTRA MOTOR III :
1.DAIHATSU
2.ISUZU
3.PEUGEOT
4.NISSAN DIESEL
5.BMW
ASTRA MOTOR IV – AUTOMOTIVE COMPONENT
ASTRA MOTOR IV – AUTOMOTIVE COMPONENT
ASTRA HEAVY EQUIPMENT
ASTRA HEAVY EQUIPMENT
ASTRA RESOURCES-
AGRIBUSINESS & WOODBASED
ASTRA RESOURCES-
AGRIBUSINESS & WOODBASED
ASTRA SYSTEM 1 -
INFORMATION TECHNOLOGY
ASTRA SYSTEM 1 -
INFORMATION TECHNOLOGY
ASTRA FINANCE
ASTRA FINANCE
ASTRA SYSTEM II-
INFRASTRUCTURE
ASTRA SYSTEM II-
INFRASTRUCTURE

3. PT ASTRA INTERNATIONAL Tbk – DAIHATSU SALESPT ASTRA INTERNATIONAL Tbk – DAIHATSU SALES
OPERATIONOPERATION

4. Main Product Line Up
Compact Car for Low Market Segment

5. Man Power DaihatsuMan Power Daihatsu
Astra, Dealers, Authorized & BinaanAstra, Dealers, Authorized & Binaan
367
231
512
563
247 398
80
111
0
200
400
600
800
1000
1200
1400
2006 2007
App M3 M2 M1
2006 2007
App 367 231
M3 512 563
M2 247 398
M1 80 111
TOTAL 1206 1303

6. Jaringan Bengkel DaihatsuJaringan Bengkel Daihatsu
Astra, Dealers, Authorized & Binaan 2006Astra, Dealers, Authorized & Binaan 2006
NASIONAL
ASTRA 35
DWS 40
AWS 43
BINAAN 29
TOTAL 147

7. Facilities
Service Counter with 7 reception table,
comfortable Waiting Room for customer
with separate Smoking Room

8. Facilities
stall Work shop with modern equipment
and in compliance with EHS regulation

9. KEPALA
BENGKEL
ADM
BENGKEL
PART
MAN
MEKANIKKEPALA
REGU
CCRSERVICE
ADVISOR
PELANGGAN
SISTEM PROSEDUR PELAYANAN PELANGGAN
Menghubungi
bkl - Cek jenis pkrjan
- Order part
- Konfirmasi jadwal
Menyiapkan
Part booking
Datang ke
bengkel
- Diagnosa
- Cek status
-Dengar keluhan
-Cek part
-Estimasi biaya
-Work order
-Penjelasan
pekerjaan
Menyetujui
pekerjaan
-Pembagian kerja
-Estimasi selesai
-Kebutuhan part
Menyiapkan
part
-Kerjakan order
-Ambil part
-Konfirmasi
pkrjan
-Pembagian kerja
-Estimasi selesai
-Kebutuhan part
-Order selesai
-Atur part bekas
-Info ke KARU
-Cek hasil
-Tulis saran
-Lapor pekerjaan
-Bagikan tugas
-Cek kebersihan
kendaraan
-Cek hasil
-Input data
-informasi
-Cek hasil
-Cek dokumen
-Hubungi cust
Hubungi cust,
Service
selesai
-Tagih part
-Serahkan
tagihan ke
Billing
-Periksa
tagihan
-Terima pemba
yaran
-Tagih part
-Tghn ke
Billing
-Ttd invoice
-Tentukan
discount
-Siapkan dokumen
-Berikan saran
-Pembayaran
-Serahkan
kendaraan
Menerima
kendaraan

10. KEPALA
BENGKEL
ADM
BENGKEL
PART
MAN
MEKANIKKEPALA
REGU
CCRSERVICE
ADVISOR
PELANGGAN
SISTEM PROSEDUR PELAYANAN PELANGGAN
Menghubungi
bkl - Cek jenis pkrjan
- Order part
- Konfirmasi jadwal
Menyiapkan
Part booking
Datang ke
bengkel
- Diagnosa
- Cek status
-Dengar keluhan
-Cek part
-Estimasi biaya
-Work order
-Penjelasan
pekerjaan
Menyetujui
pekerjaan
-Pembagian kerja
-Estimasi selesai
-Kebutuhan part
Menyiapkan
part
-Kerjakan order
-Ambil part
-Konfirmasi
pkrjan
-Pembagian kerja
-Estimasi selesai
-Kebutuhan part
-Order selesai
-Atur part bekas
-Info ke KARU
-Cek hasil
-Tulis saran
-Lapor pekerjaan
-Bagikan tugas
-Cek kebersihan
kendaraan
-Cek hasil
-Input data
-informasi
-Cek hasil
-Cek dokumen
-Hubungi cust
Hubungi cust,
Service
selesai
-Tagih part
-Serahkan
tagihan ke
Billing
-Periksa
tagihan
-Terima pemba
yaran
-Tagih part
-Tghn ke
Billing
-Ttd invoice
-Tentukan
discount
-Siapkan dokumen
-Berikan saran
-Pembayaran
-Serahkan
kendaraan
Menerima
kendaraan