Willard Lee has over 10 years of experience in various roles including mechanic, equipment utilities repair, custodian, clerk, supervisor, kitchen helper, security, and customer service agent. He has a business administration degree and is proficient in Microsoft Office, data entry, listening, patience, and motivation. His background includes maintenance and repair of vehicles, HVAC systems, and appliances in the Army from 2008 to 2012.

1. Willard lee
1220 Logan - Grand Rapids, MI 49506
willard_t_lee@yahoo.com – Cell (616) 970-6633 Home (616) 451-9401
WORK EXPERIENCE
Mechanic
Army - October 2008 to March 2012
United States Army
Fort Richardson, Alaska
(907) 602-6419
Duties
 Assisting in maintaining vehicles.
 Full body checks inside and out.
 Driving long distances in 4 to 8 wheelers.
Equipment Utilities Repair
Army - Fort Richardson, AK - February 2008 to March 2012
Duties
*Effective in installing and troubleshooting heating, air conditioning and refrigeration units
*Adept at balancing air and water treatment systems in accordance to HVAC protocols
*Core understanding of determining causes of malfunctions and correcting them properly
*Exceptional knowledge of providing technical assistant with the design and implementation of
HVAC systems
*Strong background in reading and interpreting instructions and safety procedures associated
with HVAC processes
*Proven ability to read schematics and work plans
*Absolute understanding of local building codes
*Knowledge of basic and advanced building components in relation to HVAC systems
*Solid knowledge of using hand and power tools
*Physically dexterous to handle tasks effectively in extreme weather conditions
*Highly experienced in handling electronic and mechanical systems effectively
*Well-versed in installing and repairing pumps, motors, fan coils and piping

2. *Great ability to determine whether a part of a system or the system in whole can be repaired or
will need to be replaced
*Knowledge and ability to perform preventative and general maintenance tasks on HVAC
systems
*Deep understanding of fabricating equipment parts to meet specialty needs or replace parts that
may not be readily available
*Replace, Repair, and maintain heaters and air conditioners on vehicles and appliances.*Trouble
shooting for malfunctions.
*Ordering and informing the supervisory of the progress of parts.
Custodian/Janitor
Army - February 2008 to March 2012
Responsibilities
United States army
Fort Richardson, Alaska
Duties
*Cleaning small and big areas.
* Trash removal from around small and big areas.
*Waxing and moping living quarters.
Clerk
Army - May 2009 to July 2009
Responsibilities
Maintained a steady inventory.
Maintained status updates on all materials and supplies.
Tracked incoming and outgoing items within the company.
Skills Used
Communication with my superiors.
Understand of Microsoft office and outlook, along with a occasional PowerPoint

3. Supervisor
Army - March 2011 to May 2011
United States Army
Fort Richardson, Alaska
Duties
*Manage and supervising the other employees.
*Organizing time schedules so everyone dose there part.
*Meet deadlines in advance so everyone can have a little pressure of the stress.
* Learned CPR.
* Learned First Aid
* Learn how to do a needle tap
.
Kitchen Helper
NMS - Anchorage, AK - September 2013 to November 2013
Responsibilities
•Assists cooks and others as needed and coordinates activities within a food service area.
•Maintains a variety of products at certain levels in preparation, serving, or storage areas
including service Machines.
•Stocks various food service areas with various products and materials.
•Cleans dishes, utensils, pots, pans etc. and places in assigned storage areas in an organized and
orderly Manner.
•Washes objects by hand or with cleaning equipment.
•Cleans, sweeps, wipes down, etc. all general dining, kitchen, or storage areas (in some cases),
spike rooms, and equipment as well as all floors.
•Assists with various periodically scheduled large cleaning projects.
•Removes garbage from assigned areas.

4. •Sets up, breaks down, and cleans tables, snack bars, display cases, serving lines, etc.
•May occasionally prepare food or cook vegetables, entrees, coffee, sauces, meats, etc.
•Other related duties may also be assigned.
•May also be referred to as a Night or Day Kitchen Helper, Etc. May also be occasionally
referred to as a Dishwasher or Cleaner.
•May also be combined with other position duties such as a Sandwich Maker or Pantry
Skills Used
Time management: Arriving on time in a punctual manner.
Team Work: Working with other's to get the tasks done as soon as possible
Security
United States Air Force- April 2013 to January2014
Duties
 Monitor and authorize entrance and departure of employees, visitors, and other
persons to guard against theft and maintain security of premises.
 Write reports of daily activities and irregularities, such as equipment or property
damage, theft, presence of unauthorized persons, or unusual occurrences.
 Call police or fire departments in cases of emergency, such as fire or presence of
unauthorized persons.
 Answer alarms and investigate disturbances.
 Circulate among visitors, patrons, or employees to preserve order and protect
property.
 Patrol industrial or commercial premises to prevent and detect signs of intrusion
and ensure security of doors, windows, and gates.
 Escort or drive motor vehicle to transport individuals to specified locations or to
provide personal protection.
 Operate detecting devices to screen individuals and prevent passage of
prohibited articles into restricted areas.
 Answer telephone calls to take messages, answer questions, and provide
information during non-business hours or when switchboard is closed.
 Warn persons of rule infractions or violations, and apprehend or evict violators
from premises, using force when necessary.

5. Agent
Teleperformance-December20, 2015 to February17,2016
Skills
 Hearing out customerconcerns.
 Providing excellent care. With super solutions.
 Encouraging the growth an influence of the contractor.
 Staying cool under pressure.
 Maintaining the integrity of my valued customer.
Great Lakes Bindery- February to May 2016
 Binding books
 Shrink wrapping books and shipment
 Running collations
 Labeling and storing supplie
EDUCATION
Business Administration/ Marketing
Colorado Technical University - Colorado Springs, CO
2013Grand Rapids community College - Grand Rapids, MI
June 2007 to February 2008
High School Diploma
Ottawa Hills High School - Grand Rapids, MI
August 2003 to May 2007
ADDITIONAL INFORMATION
Skills
All Microsoft Office Skills
Typing: 30 WPM

6. Data Entry: 15
Other Skills
Listening Expert - 17 years and 0 months
Patience Expert - 17 years and 0 months
Motivation Skilled - 6 years and 0 months
Along with a willingness to adapt an continue to grow as a individual.