The GAROUPA sustainability programme is defined as the targeted integration of business operations and values, where the interests of all stakeholders including investors, customers, employees, the community and the environment are reflected in the company's policies and actions. The purpose of the policy is to make clear to all stakeholders what we mean by CSR and how we propose to work towards achieving it. The CSR policy applies throughout all of the GAROUPA organisation and governs the approach to all our activities. In implementing this policy we aim to: • Be responsible and commercially viable. • Be an example of good practice.

1. CORPORATE SOCIAL RESPONSIBILITY POLICY

2. INTRODUCTION
The GAROUPA Social Responsibility programme is defined as the targeted integration of business operations and values, where the inter-
ests of all stakeholders including investors, customers, employees, the community and the environment are reflected in the company's
policies and actions. The purpose of the policy is to make clear to all stakeholders what we mean by CSR and how we propose to work
towards achieving it.
The CSR policy applies throughout all of the GAROUPA organisation and governs the approach to all our activities.
In implementing this policy we aim to:
• Be responsible and commercially viable.
• Be an example of good practice.
SOCIAL RESPONSIBILITY FRAMEWORK
The GAROUPA Social Responsibility framework is designed around 11 key performance areas as reflected in Fig 1. below.
We are committed to:
 Continuous improvement of our Corporate and Social Responsibility (CSR) strategy.
 Encouraging our business partners to strive for matching performance.
 Acting in a socially responsible way.
 Continually improving our performance and meeting all relevant legislation.
 Add value to the stakeholders and the communities within which we conduct business.
 Encouraging our staff and the broader organisation to be mindful of the effect of their actions on
any natural resource.
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3. STANDARDS OF BUSINESS  We endeavour to ensure that  Our customers will be informed of
stakeholders have confidence in the key issues of our
CONDUCT
the decision-making and environmental policy so as to gain
We recognise that good CSR embraces all management processes of their support in reducing their
aspects of sustainable development and the GAROUPA, by the conduct and impact on the environment whilst
way we affect people through our business professionalism of all staff. We do visiting GAROUPA.
operations; this by continually measuring and
 We will ensure that paper products
 We will assess managing performance.
used come from recycled
which social issues are
 All GAROUPA employees will materials.
of most relevance to
receive on-going relevant training
the business and  All virgin paper products have been
and development.
decide at what stage in the banned throughout the Company,
business cycle this social policy  All groups and individuals with environmental alternatives are
could most effectively and legally whom we have a business used.
be included. relationship will be treated in a
fair, open and respectful manner.
HUMAN RIGHTS
 We will operate in a way that
We aim to support and respect the
safeguards against unfair business  Feedback on performance will be
protection of internationally
practices. actively sought, and we will
proclaimed human rights.
continually review all activities to
 We believe a responsible approach
ensure best practice is observed  Our employees can expect
to developing relationships
at all times. employment
between GAROUPA and the
practices and
community within which we exist,  We will allow our stakeholders,
conditions that
is a vital part of delivering business customers, employees and
respects treatment
success. vendors to give feedback on our
with dignity in the workplace.
performance and ensure that all
 When carrying out our business, we
feedback is analysed, responded  The community within which the
will determine the environmental,
to and where appropriate, acted GAROUPA organisation exist can
social and economic issues.
upon. expect from the organisation full
 We will continually review our An Action Plan will be developed to respect for their human rights.
policies and business practices to ensure continuous improvement is
encourage engagement with small achieved.
and medium enterprises and to EQUALITY AND DIVERSITY
promote the development of the
We aim to eliminate discrimination on any
local and regional supply chain. THE ENVIRONMENT grounds and promote equality of
Our objective is to endeavour to reduce opportunity within the GAROUPA
our impact on the environment through a organisation.
STANDARDS
OF
measurement and a commitment to  We will ensure that our employees
continual improvement. and management are able to work
CORPORATE together in confidence and be
 We will continue to work with our
GOVERNANCE employees, vendors and suppliers treated with respect.
 We will share and declare to reduce their impact on the  Our range of services and facilities
information on personal and environment. will take account of the needs of a
corporate conflicts of interest and  We assess diverse customer base.
seek guidance before acting. products, the use  Suppliers and vendors both local
 We are committed to ensuring that and disposal and regional servicing the
our business is conducted in all associated with GAROUPA organisation can expect
respects according to rigorous the main goods we fair treatment based on the service
ethical, professional and legal use. delivery with recognition of their
standards. diversity

4. SUSTAINABILITY SOCIAL COMMITMENT
A Sustainable Procurement Policy will be maintained that will set We will engage actively in a sustainable manner with all elements
out the principles, policies and procedures on which sustainable of local society.
business activity within Company will be
based.  Mutually contributing to local
society encouraging an
 The policy will act as a prompt to upliftment in quality of life.
staff to consider sustainability as a
factor in all purchasing decisions.  Ensuring the strengthening of the image of GAROUPA as a
tourist destination of choice.
 Improve the quality of the tourism experience within the
IMPACT ON SOCIETY local region to the benefit of all stakeholders
We will take steps to understand how we can most effectively
support the needs of the local community and implement
initiatives accordingly. VENDORS AND SUPPLIERS
 Our impact on the local and wider Suppliers will be worked with to help us achieve our policy
community will be understood and nurtured. aspirations in the delivery of our products and services.
 Dialogue with local communities will  We will encourage suppliers to adopt responsible business
be encouraged for mutual benefit. policies and practices for mutual benefit.
 Suppliers are regarded as partners and we will work with
them to help us achieve our policy aspirations in the
ETHICS AND ETHICAL TRADING delivery of our products and services.
We will ensure clear visibility through our supply chains, so we
 A documented environmental and social assessment will
know where all our products are made and sourced.
be undertaken for every new contracted supplier.
 Training will be provided to relevant people on
 We are committed to ensuring that the welfare of workers
environmental and social issues affecting our supply
and employment conditions within our supply chain meet
chains.
or exceed recognised standards.
 We will ensure that suppliers uphold the workplace
 Where necessary, we will exert procurement pressure to
standards and behaviours consistent with the Company's
ensure that all of our suppliers behave in a socially
requirements.
responsible way. This includes environmentally-friendly
We will provide training for local suppliers to develop the products and making sure that workers are treated
understanding of business ethics and ethical trading. properly.
 Where appropriate, our tender specifications include
questions to reflect our desire for sustainable
BIODIVERSITY procurement.
We actively encourage the use of sustainable practices in the  We hold regular meetings with suppliers to support these
construction and continued maintenance of the GAROUPA ideas.
buildings, grounds and premises and facilities. Protecting the
safety and health of people and the environment is a Garoupa core  We will continue to work with suppliers to;
value.  Promote more environmentally friendly products
Therefore, we; and promote these to our customers.
 Strive to design our facilities and conduct our operations  Reduce the amount of packaging
to avoid adverse impacts to human health and to operate and transit where possible.
in an environmentally sound, reliable and efficient  Implement schemes to recover, re-
manner. use and recycle products at the end of their
 Conduct our operations responsibly in all areas, including use/life.
environments with sensitive biological characteristics.
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