SlideShare uses cookies to improve functionality and performance, and to provide you with relevant advertising. If you continue browsing the site, you agree to the use of cookies on this website. See our User Agreement and Privacy Policy.
SlideShare uses cookies to improve functionality and performance, and to provide you with relevant advertising. If you continue browsing the site, you agree to the use of cookies on this website. See our Privacy Policy and User Agreement for details.
Successfully reported this slideshow.
Activate your 14 day free trial to unlock unlimited reading.
Systems driven content supply chain for the customer experience
I am speaking on this topic at the OmniChannelX Conference 2021. I am not a systems practitioner but I have started exploring the systems perspective of our work in UX, design, and product content strategy. While preparing for this talk, I learnt many new concepts and I hope to build on these to discuss it more.
I am speaking on this topic at the OmniChannelX Conference 2021. I am not a systems practitioner but I have started exploring the systems perspective of our work in UX, design, and product content strategy. While preparing for this talk, I learnt many new concepts and I hope to build on these to discuss it more.
Systems driven content supply chain for the customer experience
1.
@OmniXConf|#OmniXConf
June 8-11, 2021
@OmniXConf|#OmniXConf
www.omnichannelx.digital
Primary sponsors
A systems-driven content
supply chain is the life blood
of customer experience
Vinish Garg
vhite
Independent Product UX and Content Strategy Consultant
12.
“Multidimensionality—The ability
to see complementary relations in
opposing tendencies and to create
feasible wholes with unfeasible
parts.”
—Jamshid Gharajedaghi
13.
Source—Systems Thinking: Managing Chaos and Complexity, by Jamshid Gharajedaghi
14.
Our work—multidimensional model
• Solidifies our frameworks.
• Strengthens our conversations.
• Gives more shelf-life to our validations.
17.
Pretense debt
Guilt debt
A systems-driven content supply chain is the life blood of customer experience Vinish Garg
Be difficult
18.
Pretense debt
Guilt debt
Bee
Home
Source: SPACE10
Systems can be small
19.
Bee home—system thinking
Pretense debt
Guilt debt
According to the Food and Agriculture
Organisation of the United Nations (FAO),
nearly 90 percent of all flowering plant
species in the world depend on animal
pollinators—this includes roughly one
third of the world’s food supply.
20.
What? So what?
Pretense debt
Guilt debt
“A lot of extraordinary things in life are
the result of things that are first-order
negative, second order positive.”—Shane
Parrish
25.
Credits
Pretense debt
Guilt debt
• Book: Systems Thinking: Managing Chaos and
Complexity: A Platform for Designing Business Architecture
(Amazon)
• Book: Super Thinking: The Big Book of Mental Models
(Amazon)
• Talk: System Thinking, by Peter Senge (YouTube)
• Project: Bee Homes, by SPACE10 (website)
• Images: Blackout image (IBT), and Unsplash
26.
@OmniXConf|#OmniXConf
June 8-11, 2021
Featured speakers
from
0 likes
Be the first to like this
Views
Total views
232
On SlideShare
0
From Embeds
0
Number of Embeds
16
You have now unlocked unlimited access to 20M+ documents!
Unlimited Reading
Learn faster and smarter from top experts
Unlimited Downloading
Download to take your learnings offline and on the go
You also get free access to Scribd!
Instant access to millions of ebooks, audiobooks, magazines, podcasts and more.
Read and listen offline with any device.
Free access to premium services like Tuneln, Mubi and more.