This document discusses risks and opportunities in logistics and e-commerce arising from trends like population aging, the millennial generation entering the workforce, and increasing automation. It proposes responses like developing fully automated warehouses and driverless delivery vehicles, adopting blockchain technology, improving predictive analytics and coordination between transport modes, and focusing on high-quality last-mile delivery experiences for customers. Organizations are encouraged to partner with clients, innovate new solutions, and transform their operations to adapt to ongoing changes.

1. 1
risk management guidelines
for e-commercelogistics

2. 2
respond
risk
react
ripples
Mantra
demographics economics logistics

3. 3
demographics

4. 4
ageing population & major fiscal imbalance risks
worker (15 to 64) to retiree (64+) dependency ratios
Source: UN, Department of Economic & Social Affairs, 2016

5. 5
ageing ASEAN
Have reached inflection point
1+ decade away from inflection
• Singapore
• Myanmar
• Thailand
• Vietnam
• Philippines
• Malaysia
Source: UN, Department of
Economic & Social Affairs, 2016

6. 6
2020
Pre-millennial
Traditionalists
Boomers
Gen X
Impression
based
2010
Millennial
Gen Y Z α
Expression
based
workforce proportional contraction  the millennial cliff
• Brain drain
• Labour shortage
• Motivational crisis
• Knowledge losses
• New industrial risks

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response

8. 8

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fully automated unmanned warehouse

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automated driverless mobility
Non-stop 365/24/7 human-independent
Constant fuel-efficient speed (45mph)
Platooning for further fuel efficiency
More reliable  less disruptions
Multi-modal road + sea + air

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vendors quote 15% overcapacity after automation
we might need an for spare warehouse capacities.

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This time, it’s different

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helicopter money + unconditional basic income

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Large global organisations + SME’s
1. Implement innovative talent management program
2. Plan smart organisational transformation program
3. Disintermediate value chain and/or reinvent
4. Fast-track wide-range automation program
5. Beware of industry-level Kodak moments
Digital start-up’s
1. Reinvent whole sectors + elastic scalable design

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economics

16. 16
we’re all broke

17. 17
2016 overshoot day  8 August
Human
consumption
Biosphere
regeneration
1.4 Earth
Per year
Net loss
39%

18. 18
broken lines economics
Invent scarcity
where there’s
abundance
Fabricate demand
where there’s
no needs
Use fiat
currencies
with no value

19. 19Source: 2016, Association of NationalAdvertisers + WhiteOps
2016 US$7.2b digital advertising
fraud signals the end for digital
conventional media practices.
Artificial demand  digital advert fraud mayhem

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response

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From broken lines to circle economics
June 2015. The HDC (Hague District Court) orders the
government of The Netherlands to implement CircularEconomy
Scarcity-based
Abundance-driven

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solar energy & free energy smart recharging roads
every 90 minutes, the Sun delivers to Earth enough energy for a
full year of human global electricity consumption at 2015 levels.

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Redefining how nations’ true wealth is measured
Countries by Rank Order
HPI
Rank
Country
Life (years)
Expectancy
Wellbeing
(0-10)
Inequality of
outcomes
Ecological
Footprint
(gha/capita)
HP
Index
1 Costa Rica 79.1 7.3 15% 2.8 44.7
2 Mexico 76.4 7.3 19% 2.9 40.7
3 Colombia 73.7 6.4 24% 1.9 40.7
4 Vanuatu 71.3 6.5 22% 1.9 40.6
5 Vietnam 75.5 5.5 19% 1.7 40.3
6 Panama 77.2 6.9 19% 2.8 39.5
7 Nicaragua 74.3 5.4 25% 1.4 38.7
8 Bangladesh 70.8 4.7 27% 0.7 38.4
9 Thailand 74.1 6.3 15% 2.7 37.3
10 Ecuador 75.4 6.0 22% 2.2 37.0
11 Jamaica 75.3 5.6 21% 1.9 36.9
12 Norw ay 81.3 7.7 7% 5.0 36.8
13 Albania 77.3 5.5 17% 2.2 36.8
14 Uruguay 76.9 6.4 18% 2.9 36.1
15 Spain 82.2 6.3 10% 3.7 36.0
16 Indonesia 68.5 5.4 21% 1.6 35.7
17 El Salvador 72.5 5.9 22% 2.1 35.6
18 Netherlands 81.2 7.5 4% 5.3 35.3
19 Argentina 75.9 6.5 16% 3.1 35.2
20 Philippines 67.9 5.0 26% 1.1 35.0
21 Peru 74.1 5.8 21% 2.3 34.6
22 Palestine 72.6 4.6 24% 1.2 34.5
23 Brazil 73.9 6.9 22% 3.1 34.3
24 Sw itzerland 82.6 7.8 6% 5.8 34.3
25 Tajikistan 69.0 4.5 26% 0.9 34.2
Legend| Components
Average life expectancy (years)
Good > 75
Middling > 65 and < 75
Poor < 65
Average experienced wellbeing (0-10)
Good > 6
Middling > 5 and < 6
Poor < 5
Inequality of outcomes
Good < 15%
Middling > 15% and < 30%
Poor > 30%
Ecological footprint(global hectares per capita)
Good < 1.73 (World's bio-capacity)
Middling > 1.73 and < 3.46
Poor > 3.46
Legend| HPI
> 44.6
> 40.7 and < 44.6
> 36.7 and < 40.6
> 32.7 and < 36.6
> 28.7 and < 32.6
> 24.8 and < 28.6
> 20.8 and < 24.7
> 16.8 and < 20.7
< 16.8
Sources:Compiledby NEF (New EconomicsFoundation-UK)with data from Gallup World Poll(2012 Wellbeing),
UN Departmentof Economic & Social Affairs (2012 data),GlobalFootprintNetworkacross133 countries2016)

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3P (Planet, People, Profit) enterprise accounting system
a new type of ledger
social accounting
bill of substances

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co-creating economy & communities of passion
LM (Rally Fighter) | GM (Chevy Volt) | Fisker (Karma)| Tesla (Roadster)
Source: 2015, CEO Jay Rogers, LM (Local Motors)
Automotive
co-creation
benefits

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Large global organisations + SME’s
1. Revaluate mission within a circle context / reinvent
2. Implement 3P universal circle accounting system
3. Ongoing direct co-creative market engagement
4. Assess whole value chain and disintermediate
5. Beware of poor / decorum CSR* risks
Digital start-up’s
1. Circle design, 3P objectives and measures
* CSR=corporate social responsibility

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logistics

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90%due to human
errors
urbanisation failure  10m lives each year
0.8m lives each year*** 450b hours + 29b
barrels fuel smoked in traffic each year**
* source: WHO 2015 report on worldwide road death toll
** 88% of worldwide fuel consumption (33b barrels per year )
*** based on 67.2 years or 588k hours worldwide average life expectancy
**** source: 2013 WHO’s International Agency for Research on Cancer (IARC)
1.2m lives each year + 50m injured*
#1 death cause for aged 15-29 years*
Worldwide road death toll
Worldwide road congestion Air pollution (in & outdoors)
8m lives each year ****

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Redundant information systems and data duplication
© 2016 IBM Corporation

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response

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smart disintermediated vertical cities 1 / 2

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• 95% freshwater usage reduction1
• 75 times more productive1
• farmland to natural biotas
• biosphere size increase
• carbon-capture system
• 0-pesticide + 0-soil
• reduced logistics
• 16-days cycle1
Vertical Urban Farming Mobility as a Service
enhanced mobility
99.999% road safety2
recover parking space2
enhanced transfer times2
usage-tailored vehicle choice
new real estate value dynamics
recover cars’ 92% unused3 value
300% more infrastructure efficiency2
1 2015 AeroFarms results in New Jersey 2 2011 ABC Google driverless car project 3 2014 Stanford Energy Institute research
3D/4D manufacturing
• on-demand tailored products
• self-repairing smart products
• printable organic electronics
• 4D self-assembling 2  3D
• 4D self-adaptive packaging
• value chain short circuits
• bio-living, electromagnetic
• structural, active, organic
smart disintermediated vertical cities 2 / 2

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block (or shadow) chain ledger eco-systems
© 2016 IBM Corporation

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predictive forecast + co-transportation over long routes
Shipper Shipper Shipper ShipperShipper
Tokyo OsakaSuper GreenShuttle
Joint operating system
Carrier Carrier Carrier Carrier
Linertrain・6 hrs and 11 mins
Special 31 feet-long containers & loading frame
Tokyo Osaka
Shipper
Shipper
Shipper
High impact
on the environment
Shipper
82% CO2 emission reduction (6+kt / year)
higher levels of cartelization
accurate predictive forecasting 
modal shift to low-carb transportation

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the long route future

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vertical-ready congestion-free last-mile short circuits

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co-creating high-performing logistics with clients
 Continuously measure every aspect of your clients’experience
 e-commerce logistics are a core touch point for retention
 Benchmark, analyse and close-loop enhance / action
Chat lines easy to get through
Delivery fees & options
Operating hours
Performance
Importance
Low Moderate High
High
Customer care skills
Clear explanations
Proactive advices
Productquality on delivery
Driver’s presentation
Delivery time
accuracy
65%
35%
88%
12%
Satisfied (1~2) Dissatisfied (5~6)
Ease of use
Before
After
Your clients know what is important
Ban assumptions on what matters
Ask them and prioritise response
Track trends rather than scores
Prioritise internal outcomes
vs industry benchmarks
Uncontroversial even split
ranking (1~6) + extremes
top and bottom-2 scores
order to
delivery
time

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Large global organisations + SME’s + Start-up’s
1. Join inherently secure shadow chain eco-systems
2. Enhance forecasts for smart long route modal shift
3. Localise (3D production, in-doors vertical farming)
4. Partner or innovate with last-mile short circuits
5. Implement multi-tax global e-commerce

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True cloud enterprise management engine
1. block-chain ready for e-government + enterprise registry use cases
2. elastic (up and down) multi-nodes high performance infrastructure
3. Granular attribute-level security, recovery and geo-fencing
4. unlimited multilingual multi-device websites and apps
5. unlimited products, services and categories
6. unlimited content, articles and media
7. unlimited front /backend users
8. start from $1 / day
backed by
more @ www.cloudyboss.com

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OT Organisational Transformation
1. Increase clients’ satisfaction and sales levels
2. Enhance overall workforce leadership skills
3. Neutralise millennial workforce attrition rate
4. Strengthen brand and market engagement
An evolutionary
startup program
enabling a smart
transition toward
automated ops
5. Boost productivity levels and return on equity
6. Boost staff morale, initiative & engagement
7. Disruptively sharpen competitive edges
8. Score 15% labour cost efficiencies
Large and medium enterprises
Public institutions
Governments
more @ goo.gl/AX7olR

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@cloudyboss
cloudyboss.com
info@cloudyboss.com