Ask anyone who has ever been a part of a project, and they'll agree; your stakeholders are the key to your project's success. Yet the flip side to that coin is that often, problem stakeholders can bring about the demise of even the best planned project, impacting the business, end users, and the project team associated with that failure. The good news is that there is something you can do to prevent these situations from arising, or at least mitigate their effects. The best way to deal with an issue is to eliminate the root cause, and with that in mind, this session will identify the 6 worst offending stakeholders in terms of creating conflict and chaos, and bringing negativity to your projects. In this sessions, attendees will examine the many types of stakeholders that can bring a project down from the inside, and will contribute to a discussion on the biggest contributors of risk and conflict on a project.

1. The 6 Stakeholders You’ll
Meet in Project Hell

2. Learning Objectives
• Learn how to identify and engage problem stakeholders.
• Develop strategies to reduce conflict with these
challenging stakeholders, and bring them onside with
your project.
• Prevent potentially negative stakeholders from impacting
your project's overall success.
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

3. About me…
• Principal at GPS Group, specializing in training for business
analysis, project and risk management, and Lean Six Sigma.
• Experience in various aspect of project life, as a project
manager, business analyst, and Lean Six Sigma practitioner.
• Certified PMP, CBAP, and MBB
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

4. 09020 02 87654321591 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

5. Here comes the pitch!
The universe does not want you, or
your projects, to be successful
HUH?
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

6. A story about a guy named Julius
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

7. The problem
Stakeholders are people
People are self-interested
Support = Self-interest
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

8. Stakeholders are not all equal
Pro Con
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

9. The worst part!
Aware
Oblivious
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

10. The breakdown
Who they are What they do
When and
Where you’re
likely to
encounter them
Why they
might do it
What you can
do to mitigate
their effects
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

11. The 6 Levels of Project Hell
Level of Predictability
Level of Status Quo
Level of Ambition
Level of Unnecessary Panic
Level of Rage
Level of Lacking
Leadership
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

12. Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

13. Project Enemy #6 – The Psychic
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

14. Project Enemy #5 – Mister Resister
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

15. Project Enemy #4 – Career Climber
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

16. Project Enemy #3 – Ms. Emergency
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

17. Project Enemy #2 – The Bulldozer
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

18. Project Enemy #1 – “Connie Hilton”
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

19. A new dimension in stakeholder mapping
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

20. Or, looking at it from a different angle…
Key Detractor Critic Ambassador Key Supporter
Keep Placated Manage Manage Keep Informed
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

21. Conclusion
The universe does not want you, or
your projects, to be successful
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

22. Learning Objectives (Revisited)
Learn how to identify and engage problem stakeholders.
Develop strategies to reduce conflict with these
challenging stakeholders, and bring them onside with
your project.
Prevent potentially negative stakeholders from impacting
your project's overall success.
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

23. Q&A
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com

24. Thank you
Vincent Mirabelli, CBAP, PMP, MBB
ca.linkedin.com/in/vincemirabelli/
vince_mirabelli@globalprojectsynergy.com
@Vince_Mirabelli
www.globalprojectsynergy.com
Project World/BA World 2015 - Vancouver
www.globalprojectsynergy.com
Illustrations by Alberto Anton
www.linkedin.com/in/albertoanton75