NHS-FP6004_007356_1_1197_OEE_03 - NHS-FP6004 - FALL 2019 - SEC.docx

NHS-FP6004_007356_1_1197_OEE_03 - NHS-FP6004 - FALL
2019 - SECTION 03
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Running head: 1 DASHBOARD BENCHMARK EVALUATION
1
2 DASHBOARD BENCHMARK EVALUATION 6
3 DASHBOARD BENCHMARK EVALUATION SIMULATION
Danielle Ferrante
Capella University
3 HEALTH CARE LAW AND POLICY
November 2019
3 DASHBOARD BENCHMARK EVALUATION SIMULATION

2 PROVISION OF ADEQUATE HEALTH CARE IS THE
PRIMARY OBJECTIVE OF
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1 of 19 11/26/2019, 9:15 AM
HEALTH CARE PROVIDER FACILITIES ACROSS THE
ENTIRE WORLD. AIMING
AT REALIZING THEIR OBJECTIVES, HEALTHCARE
ORGANIZATIONS
DEVELOP BENCHMARKS TO PROVIDE THEM WITH A
VISUAL DEFINITION
REGARDING HOW THEY CAN ENHANCE THE PATIENT
SERVICES THEY GIVE
TO PATIENTS. SPECIFICALLY, THE BENCHMARKS ARE
UTILIZED TO MAKE
AN ANALYSIS OF INTERNAL DATA AS WELL AS LOCAL

AND INTERNATIONAL
DATA. IT CAN THUS BE ARGUED OUT THAT
BENCHMARKING IN A HEALTH
CARE PROVISION FACILITY IS THE PROCESS OF
MEASURING AN
ORGANIZATION'S INTERNAL PROCESS TO FACILITATE A
CLEAR
UNDERSTANDING AND ENHANCE ADAPTION OF
OUTSTANDING PRACTICES
FROM OTHER ORGANIZATION OFFERING BESTS IN
CLASS SERVICES.
PERFORMANCE BENCHMARK IS A LAYERED
INFORMATION SYSTEM THAT
PRESENTS THE HEALTH CARE SERVICE DELIVERING
ORGANIZATION WITH
THE MOST VITAL INFORMATION ABOUT SPECIFIC
OBJECTIVES
REALIZATION THAT IN TURN ASSISTS MANAGEMENT IN
MEASURING,
MONITORING AND MANAGING PERFORMANCE IN AN
EFFECTIVE MANNER
(GHAZISAEIDI, ET AL., 2015). TO FACILITATE AN
UNDERSTANDING OF HOW
HEALTHCARE PROVISION FACILITIES, MAKE USE OF

EVALUATION
BENCHMARKS, A CONSIDERATION OF MERCY MEDICAL
CENTRE WILL BE
CONSIDERED IN THIS ESSAY. MERCY MEDICAL CENTER
MAKES USE OF
BENCHMARKS TO EVALUATE READMISSION, PUBLIC
HEALTH ERRORS
DEMOGRAPHIC AND THE SAFETY OF THE PATIENTS.
BENCHMARKS SET BY LOCAL, STATE, OR FEDERAL
HEALTHCARE POLICIES
DASHBOARDS ARE INTENDED TO CONCENTRATE ON
QUALITY AND SAFETY
AND INCLUDE OTHER ISSUES REGARDING THE SAFETY
OF THE PATIENT
SUCH AS DOCUMENTING SERIOUS SAFETY EVENTS
REVIEWS, RISK
MITIGATION TRENDS AND DEFINING THE EFFECT OF
QUALITY AND SAFETY
ISSUES DUE TO STAFFING AND OTHER CHALLENGES.
MERCY NURSING
DEVELOPS METRICS THAT EXPOUNDS THAT THE
ORGANIZATION IS
MEETING BENCHMARKS STANDARDS SET BY LOCAL,
STATE AND FEDERAL

HEALTHCARE POLICIES. THE BENCHMARK SO
DEVELOPED BY THE
2 of 19 11/26/2019, 9:15 AM
HEALTHCARE PROVIDERS IN CONSIDERATION REVEALS
THE LOCAL
NATIONAL READMISSION, RATES FOR VARIOUS
AILMENTS SUCH AS
PNEUMONIA AND HEART FAILURE. TOGETHER WITH
SETTING THEIR
EVALUATION ON THE NOTED AILMENTS, THE
HEALTHCARE ORGANIZATION
HAS DEVELOPED ITS BENCHMARKS ON OTHER
FACTORS SUCH AS THE
NUMBER OF FALLS, MEDICATION MISTAKE PRESSURE
SCORES, PATIENT
INJURIES AND DOCUMENTATION ERRORS OF VARIOUS
DEPARTMENTS
WITHIN THE HOSPITAL.
ACCORDING TO LOCAL PUBLIC ACT OF MINNESOTA

STATES, THE STATE,
AND THE LOCAL GOVERNMENT HAS A SHARED
RESPONSIBILITY IN
HEALTHCARE. ON THE OTHER HAND, THE STATE AND
THE LOCAL
GOVERNMENT REFERENCE TO HEALTH CARE BEAR
SPECIFIC
RESPONSIBILITIES SUCH AS DEFINING RESPONSIBILITY
FOR BACKING ON
STATEWIDE PROPOSALS, STIPULATING PRINCIPLES FOR
EXAMINATION
AND MAPPING AND REQUIRED DOCUMENTATION
DEVELOPMENT TOWARDS
THE ATTAINMENT OF STATEWIDE OBJECTIVES AND
ASSIGN LAPSE OF
STATEWIDE SYSTEM TO THE REPRESENTATIVE OF
HEALTH.
Benchmark Challenges
2 DESPITE DEFINING EVALUATION BENCHMARKS WITH
THE AIM OF
ENHANCING PATIENTS CARE SERVICE, THE
BENCHMARKS ARE FACED BY
THREE CHALLENGES THAT MAY ERUPT FROM THE
INCORRECT

DOCUMENTATION, CULTURAL DIVERSITY, AGE
DIVERSITY AND ASSURING
THAT PATIENTS ARE GETTING RIGHT DIAGNOSIS AND
TREATMENT.
STARTING WITH DEMOGRAPHICS OF THE COUNTRY IN
WHICH MERCY
MEDICAL IS LOCATED, IT IS POINT CLEAR THAT IT
CONTRIBUTES TO THE
PROBLEMS THAT THE ORGANIZATION IN
CONSIDERATION FACES. THE
HEALTHCARE PROVISION IN CONSIDERATION IS
LOCATED IN SCOTT
COUNTY MINNESOTA. BY THE YEAR 2016, THE COUNTY
HAS AN OVERALL
POPULATION OF ABOUT 139, 672 CITIZENS WHILE THE
STATE HAS A
3 of 19 11/26/2019, 9:15 AM
POPULATION OF FIVE MILLION, FOUR HUNDRED AND
FIFTY-SEVEN

THOUSAND AND ONE HUNDRED AND SEVENTY-THREE
CITIZENS. THE
POPULATION COMPRISES 82.9% OF NON-HISPANIC
WHITE, WHILE 28.8% OF
THE POPULATION IS BELOW THE AGE OF 18 (HEALTH,
2018). WITH THE
NOTED DIVERSITY, IT HAS PROVEN HARD FOR THE
HEALTH ORGANIZATION
TO MEET THE HEALTH CARE NEEDS OF THE
POPULATION.
BENCHMARKS UNDERPERFORMANCE SIGNIFICANT
CHANGES HAVE BEEN
INSTITUTED MERCY MEDICAL HOSPITAL WERE MADE
TO IMPROVE THE
NUMBER OF FALLS IN THE MEDICAL AND SURGICAL
AND LABOR AND
DELIVERY DEPARTMENTS. IRRESPECTIVE OF THE
NOTED IMPROVEMENTS,
THE DEPARTMENT OF ORTHOPEDICS AND BARIATRIC
SERVICE HAVE
INDICATED AN INCREMENT IN THE NUMBER OF FALLS
BETWEEN THE
YEARS OF 2015 AND 2016. FOR THE FACILITY TO
REALIZE THE OBJECTIVE

OF MEETING HEALTH CARE NEEDS UPON THEIR
PATIENTS IN AN EXPECTED
MANNER, IT CALLS FOR THE MANAGEMENT TO DEVISE
A BENCHMARK
STRATEGY THAT WILL WORK IN ALL DEPARTMENTS OF
THE HOSPITAL.
EMBRACING THE NOTED MOVE WILL SEE TO IT THAT
INSTANCES OF
UNDERPERFORMANCE AT THE HOSPITAL SETTING ARE
DEALT WITH
EFFECTIVELY. ACCORDING TO RUTHERFORD, PROVOST,
KOTAGAL,
LUTHER, & ANDERSON, (2017), THE REALIZATION OF
HOSPITAL-WIDE
PATIENT FLOW AND IMPROVED OUTCOMES REQUIRE
AN APPRECIATION OF
THE HOSPITALS AS INTERCONNECTED
INTERDEPENDENT SYSTEM CARE.
UNDERPERFORMED BENCHMARKS CAN, HOWEVER, BE
IMPROVED VIA
FOCUSING ON ADDRESSING CULTURAL AND AGE
DIVERSITY. AS EARLIER
MENTIONED, DIVERSITY OF THE COUNTRY
CONTRIBUTES TO WHAT IS

BEING REPORTED AS CHALLENGES OF BENCHMARK
UNDERPERFORMANCE.
NOTED VICE CAN BE COMBATED VIA IMPLEMENTING
AN ACTION TO
IMPROVE DIVERSITY AND ASPECT OF COMPETENCE
PRACTICES WITHIN
THE HOSPITAL SETTING (DREACHSLIN, WEECH-
MALDONADO, JORDAN,
GAIL, & EPANÉ, 2017). EXPANDING MARKETING
STRATEGIES AND
4 of 19 11/26/2019, 9:15 AM
COMMUNITY OUTREACH IS A CRUCIAL MEANS OF
IMPROVING THE AGE AND
CULTURAL UNDERPERFORMANCE WITHIN THE
FACILITY.
Conclusion
2 BENCHMARK, AS NOTED IN THE CASE STUDY
REGARDING MERCY
MEDICAL CENTRE, PLAYS A VITAL ROLE IN
EVALUATING STANDARDS PUT

IN PLACE IN A GIVEN FACILITY WITH AN AIM OF
FINDING OUT WHETHER
THEY ARE BEING MET OR NOT. REGARDLESS OF THE
FACT THAT MERCY
MEDICAL CENTER HAS DEFINED ITS BENCHMARKS IN
RESPECT TO LOCAL,
STATE AND FEDERAL LEVELS, THE HEALTH CARE
FACES A PRIMARY
CHALLENGE IN IMPLEMENTING ITS BENCHMARKS AS A
RESULT OF
CULTURAL AND AGE DIVERSITY. THE SITUATION CAN,
HOWEVER, BE
IMPROVED VIA SETTING UP AN ACTION THAT WILL SEE
TO IT THAT ALL
DEPARTMENTS WITHIN THE HOSPITAL ARE WORKING A
SINGLE UNIT.
References
2 DREACHSLIN, J., WEECH-MALDONADO, R., JORDAN,
L., GAIL, J., &
EPANÉ, J. P. (2017). 2 BLUEPRINT FOR SUSTAINABLE
CHANGE IN DIVERSITY
MANAGEMENT AND CULTURAL COMPETENCE: LESSONS
FROM THE

NATIONAL CENTER FOR HEALTHCARE LEADERSHIP
DIVERSITY
DEMONSTRATION PROJECT. JOURNAL OF HEALTHCARE
MANAGEMENT,
171-185.
GHAZISAEIDI, M., SAFDARI, R., TORABI, M., MIRZAEE,
M., FARZI, J., &
GOODINI, A. (2015). 2 EVELOPMENT OF PERFORMANCE
DASHBOARDS IN
HEALTHCARE SECTOR: KEY PRACTICAL ISSUES. ACTA
INFORMATICA
MEDICA, 317-321.
Health, M. D. 2 (2018, JANUARY 24). LOCAL PUBLIC
HEALTH ACT. RETRIEVED
FROM MINNESOTA DEPARTMENT OF HEALTH: 1
HTTP://WWW.HEALTH.STATE.MN.US/DIVS/OPI/GOV/LPH
ACT/.
5 of 19 11/26/2019, 9:15 AM
4 RUTHERFORD, P., PROVOST, L., KOTAGAL, U.,

LUTHER, K., & ANDERSON,
A. (2017). 2 ACHIEVING HOSPITAL-WIDE PATIENT
FLOW. INSTITUTE FOR
HEALTHCARE IMPROVEMENT. Retrieved from
http://app.ihi.org/FacultyDocuments
/Events/Event-3135/Presentation-17124/Document-
14321/Presentation_Q03_Achieving_Hospital_Wide_P_Rutherfo
rd.pdf.
Citations (4/4)
Matched Text
1 Another student's paper
4
http://www.ihi.org/resources/Pages/IHIWhitePapers/Achieving-
Hospital-wide-Patient-Flow.aspx
Suspected Entry: 100% match
Uploaded - NHS-
FP6004_FerranteDanielle_Assessment1-2.docx
DASHBOARD BENCHMARK EVALUATION 1
Source - Another student's paper

Dashboard Benchmark Evaluation 1
Uploaded - NHS-
HTTP://WWW.HEALTH.STATE.MN.US/DIVS/OPI
/GOV/LPHACT/
http://www.health.state.mn.us/divs/opi/gov/lphact/
Uploaded - NHS- Source - Another student's paper
6 of 19 11/26/2019, 9:15 AM
Dashboard Benchmark Evaluation

Uploaded - NHS-
PROVISION OF ADEQUATE HEALTH CARE IS THE
PRIMARY OBJECTIVE OF HEALTH CARE
PROVIDER FACILITIES ACROSS THE ENTIRE
WORLD
Provision of adequate health care is the primary
objective of health care provider facilities across the
entire world
Uploaded - NHS-
AIMING AT REALIZING THEIR OBJECTIVES,
HEALTHCARE ORGANIZATIONS DEVELOP
BENCHMARKS TO PROVIDE THEM WITH A
VISUAL DEFINITION REGARDING HOW THEY CAN
ENHANCE THE PATIENT SERVICES THEY GIVE TO

PATIENTS
Aiming at realizing their objectives, healthcare
organizations develop benchmarks to provide them
with a visual definition regarding how they can
enhance the patient services they give to patients
Uploaded - NHS-
SPECIFICALLY, THE BENCHMARKS ARE UTILIZED
TO MAKE AN ANALYSIS OF INTERNAL DATA AS
WELL AS LOCAL AND INTERNATIONAL DATA
Specifically, the benchmarks are utilized to make an
analysis of internal data as well as local and
international data
Uploaded - NHS-

IT CAN THUS BE ARGUED OUT THAT
It can thus be argued out that benchmarking in a
health care provision facility is the process of
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BENCHMARKING IN A HEALTH CARE PROVISION
FACILITY IS THE PROCESS OF MEASURING AN
ORGANIZATION'S INTERNAL PROCESS TO
FACILITATE A CLEAR UNDERSTANDING AND
ENHANCE ADAPTION OF OUTSTANDING
PRACTICES FROM OTHER ORGANIZATION
OFFERING BESTS IN CLASS SERVICES
measuring an organization's internal process to
facilitate a clear understanding and enhance adaption

of outstanding practices from other organization
offering bests in class services
Uploaded - NHS-
PERFORMANCE BENCHMARK IS A LAYERED
INFORMATION SYSTEM THAT PRESENTS THE
HEALTH CARE SERVICE DELIVERING
ORGANIZATION WITH THE MOST VITAL
INFORMATION ABOUT SPECIFIC OBJECTIVES
REALIZATION THAT IN TURN ASSISTS
MANAGEMENT IN MEASURING, MONITORING
AND MANAGING PERFORMANCE IN AN
EFFECTIVE MANNER (GHAZISAEIDI, ET AL., 2015)
Performance benchmark is a layered information
system that presents the health care service delivering
organization with the most vital information about

specific objectives realization that in turn assists
management in measuring, monitoring and managing
performance in an effective manner (Ghazisaeidi, et
al., 2015)
Uploaded - NHS-
TO FACILITATE AN UNDERSTANDING OF HOW
HEALTHCARE PROVISION FACILITIES, MAKE USE
OF EVALUATION BENCHMARKS, A
CONSIDERATION OF MERCY MEDICAL CENTRE
WILL BE CONSIDERED IN THIS ESSAY
To facilitate an understanding of how healthcare
provision facilities make use of evaluation
benchmarks, a consideration of Mercy Medical Centre
will be considered in this essay

Uploaded - NHS-
MERCY MEDICAL CENTER MAKES USE OF
BENCHMARKS TO EVALUATE READMISSION,
PUBLIC HEALTH ERRORS DEMOGRAPHIC AND
Mercy Medical Center makes use of benchmarks to
evaluate readmission, public health errors
demographic and the safety of the patients
8 of 19 11/26/2019, 9:15 AM
THE SAFETY OF THE PATIENTS
Uploaded - NHS-
BENCHMARKS SET BY LOCAL, STATE, OR

FEDERAL HEALTHCARE POLICIES DASHBOARDS
ARE INTENDED TO CONCENTRATE ON QUALITY
AND SAFETY AND INCLUDE OTHER ISSUES
REGARDING THE SAFETY OF THE PATIENT SUCH
AS DOCUMENTING SERIOUS SAFETY EVENTS
REVIEWS, RISK MITIGATION TRENDS AND
DEFINING THE EFFECT OF QUALITY AND SAFETY
ISSUES DUE TO STAFFING AND OTHER
CHALLENGES
Benchmarks set by Local, State, or Federal Healthcare
Policies Dashboards are intended to concentrate on
quality and safety and include other issues regarding
the safety of the patient such as documenting serious
safety events reviews, risk mitigation trends and
defining the effect of quality and safety issues due to
staffing and other challenges

Uploaded - NHS-
MERCY NURSING DEVELOPS METRICS THAT
EXPOUNDS THAT THE ORGANIZATION IS
MEETING BENCHMARKS STANDARDS SET BY
LOCAL, STATE AND FEDERAL HEALTHCARE
POLICIES
Mercy nursing develops metrics that expounds that the
organization is meeting benchmarks standards set by
local, state and federal Healthcare policies
Uploaded - NHS-
THE BENCHMARK SO DEVELOPED BY THE
HEALTHCARE PROVIDERS IN CONSIDERATION
REVEALS THE LOCAL NATIONAL READMISSION,
RATES FOR VARIOUS AILMENTS SUCH AS

PNEUMONIA AND HEART FAILURE
The benchmark so developed by the healthcare
providers in consideration reveals the local national
readmission, rates for various ailments such as
Pneumonia and Heart failure
9 of 19 11/26/2019, 9:15 AM
Uploaded - NHS-
TOGETHER WITH SETTING THEIR EVALUATION
ON THE NOTED AILMENTS, THE HEALTHCARE
ORGANIZATION HAS DEVELOPED ITS
BENCHMARKS ON OTHER FACTORS SUCH AS
THE NUMBER OF FALLS, MEDICATION MISTAKE

PRESSURE SCORES, PATIENT INJURIES AND
DOCUMENTATION ERRORS OF VARIOUS
DEPARTMENTS WITHIN THE HOSPITAL
Together with setting their evaluation on the noted
ailments, the healthcare organization has developed
its benchmarks on other factors such as the number of
falls, medication mistake pressure scores, patient
injuries and documentation errors of various
departments within the hospital
Uploaded - NHS-
ACCORDING TO LOCAL PUBLIC ACT OF
MINNESOTA STATES, THE STATE, AND THE
LOCAL GOVERNMENT HAS A SHARED
RESPONSIBILITY IN HEALTHCARE

According to Local Public Act of Minnesota states, the
state, and the local government has a shared
responsibility in healthcare
Uploaded - NHS-
ON THE OTHER HAND, THE STATE AND THE
LOCAL GOVERNMENT REFERENCE TO HEALTH
CARE BEAR SPECIFIC RESPONSIBILITIES SUCH
AS DEFINING RESPONSIBILITY FOR BACKING ON
STATEWIDE PROPOSALS, STIPULATING
PRINCIPLES FOR EXAMINATION AND MAPPING
AND REQUIRED DOCUMENTATION
DEVELOPMENT TOWARDS THE ATTAINMENT OF
STATEWIDE OBJECTIVES AND ASSIGN LAPSE OF
STATEWIDE SYSTEM TO THE REPRESENTATIVE
OF HEALTH

On the other hand, the state and the local government
reference to health care bear specific responsibilities
such as defining responsibility for backing on
statewide proposals, stipulating principles for
examination and mapping and required documentation
development towards the attainment of statewide
objectives and assign lapse of statewide system to the
representative of health
Uploaded - NHS-
DESPITE DEFINING EVALUATION BENCHMARKS
Despite defining evaluation benchmarks with the aim
of enhancing patients care service, the benchmarks
10 of 19 11/26/2019, 9:15 AM

WITH THE AIM OF ENHANCING PATIENTS CARE
SERVICE, THE BENCHMARKS ARE FACED BY
THREE CHALLENGES THAT MAY ERUPT FROM
THE INCORRECT DOCUMENTATION, CULTURAL
DIVERSITY, AGE DIVERSITY AND ASSURING THAT
PATIENTS ARE GETTING RIGHT DIAGNOSIS AND
TREATMENT
are faced by three challenges that may erupt from the
incorrect documentation, cultural diversity, age
diversity and assuring that patients are getting right
diagnosis and treatment
Uploaded - NHS-
STARTING WITH DEMOGRAPHICS OF THE
COUNTRY IN WHICH MERCY MEDICAL IS
LOCATED, IT IS POINT CLEAR THAT IT

CONTRIBUTES TO THE PROBLEMS THAT THE
ORGANIZATION IN CONSIDERATION FACES
Starting with demographics of the country in which
Mercy Medical is located, it is point clear that it
contributes to the problems that the organization in
consideration faces
Uploaded - NHS-
THE HEALTHCARE PROVISION IN
CONSIDERATION IS LOCATED IN SCOTT COUNTY
MINNESOTA
The healthcare provision in consideration is located in
Scott County Minnesota
Uploaded - NHS-

BY THE YEAR 2016, THE COUNTY HAS AN
OVERALL POPULATION OF ABOUT 139, 672
CITIZENS WHILE THE STATE HAS A POPULATION
OF FIVE MILLION, FOUR HUNDRED AND FIFTY-
SEVEN THOUSAND AND ONE HUNDRED AND
SEVENTY-THREE CITIZENS
By the year 2016, the county has an overall population
of about 139, 672 citizens while the state has a
population of five million, four hundred and fifty-seven
thousand and one hundred and seventy-three citizens
11 of 19 11/26/2019, 9:15 AM
Uploaded - NHS-

THE POPULATION COMPRISES 82.9% OF NON-
HISPANIC WHITE, WHILE 28.8% OF THE
POPULATION IS BELOW THE AGE OF 18
(HEALTH, 2018)
The population comprises 82.9% of Non-Hispanic
white, while 28.8% of the population is below the age
of 18 (Health, 2018)
Uploaded - NHS-
WITH THE NOTED DIVERSITY, IT HAS PROVEN
HARD FOR THE HEALTH ORGANIZATION TO
MEET THE HEALTH CARE NEEDS OF THE
POPULATION
With the noted diversity, it has proven hard for the

health organization to meet the health care needs of
the population
Uploaded - NHS-
BENCHMARKS UNDERPERFORMANCE
SIGNIFICANT CHANGES HAVE BEEN INSTITUTED
MERCY MEDICAL HOSPITAL WERE MADE TO
IMPROVE THE NUMBER OF FALLS IN THE
MEDICAL AND SURGICAL AND LABOR AND
DELIVERY DEPARTMENTS
Benchmarks underperformance `Significant changes
have been instituted Mercy Medical Hospital were
made to improve the number of falls in the medical
and surgical and Labor and delivery departments
Uploaded - NHS-

IRRESPECTIVE OF THE NOTED IMPROVEMENTS,
THE DEPARTMENT OF ORTHOPEDICS AND
BARIATRIC SERVICE HAVE INDICATED AN
INCREMENT IN THE NUMBER OF FALLS
BETWEEN THE YEARS OF 2015 AND 2016
Irrespective of the noted improvements, the
department of orthopedics and Bariatric service have
indicated an increment in the number of falls between
the years of 2015 and 2016
12 of 19 11/26/2019, 9:15 AM
Uploaded - NHS-

FOR THE FACILITY TO REALIZE THE OBJECTIVE
OF MEETING HEALTH CARE NEEDS UPON THEIR
PATIENTS IN AN EXPECTED MANNER, IT CALLS
FOR THE MANAGEMENT TO DEVISE A
BENCHMARK STRATEGY THAT WILL WORK IN
ALL DEPARTMENTS OF THE HOSPITAL
For the facility to realize the objective of meeting
health care needs upon their patients in an expected
manner, it calls for the management to devise a
benchmark strategy that will work in all departments of
the hospital
Uploaded - NHS-
EMBRACING THE NOTED MOVE WILL SEE TO IT
THAT INSTANCES OF UNDERPERFORMANCE AT
THE HOSPITAL SETTING ARE DEALT WITH

EFFECTIVELY
Embracing the noted move will see to it that instances
of underperformance at the hospital setting are dealt
with effectively
Uploaded - NHS-
ACCORDING TO RUTHERFORD, PROVOST,
KOTAGAL, LUTHER, & ANDERSON, (2017), THE
REALIZATION OF HOSPITAL-WIDE PATIENT FLOW
AND IMPROVED OUTCOMES REQUIRE AN
APPRECIATION OF THE HOSPITALS AS
INTERCONNECTED INTERDEPENDENT SYSTEM
CARE
According to Rutherford, Provost, Kotagal, Luther, &
Anderson, (2017), the realization of hospital-wide

patient flow and improved outcomes require an
appreciation of the hospitals as interconnected
interdependent system care
Uploaded - NHS-
UNDERPERFORMED BENCHMARKS CAN,
HOWEVER, BE IMPROVED VIA FOCUSING ON
ADDRESSING CULTURAL AND AGE DIVERSITY
Underperformed benchmarks can, however, be
improved via focusing on addressing cultural and age
diversity
13 of 19 11/26/2019, 9:15 AM

Uploaded - NHS-
AS EARLIER MENTIONED, DIVERSITY OF THE
COUNTRY CONTRIBUTES TO WHAT IS BEING
REPORTED AS CHALLENGES OF BENCHMARK
UNDERPERFORMANCE
As earlier mentioned, diversity of the country
contributes to what is being reported as challenges of
benchmark underperformance
Uploaded - NHS-
NOTED VICE CAN BE COMBATED VIA
IMPLEMENTING AN ACTION TO IMPROVE
DIVERSITY AND ASPECT OF COMPETENCE
PRACTICES WITHIN THE HOSPITAL SETTING
(DREACHSLIN, WEECH-MALDONADO, JORDAN,

GAIL, & EPANÉ, 2017)
Noted vice can be combated via implementing an
action to improve diversity and aspect of competence
practices within the hospital setting (Dreachslin,
Weech-Maldonado, Jordan, Gail, & Epané, 2017)
Uploaded - NHS-
EXPANDING MARKETING STRATEGIES AND
COMMUNITY OUTREACH IS A CRUCIAL MEANS
OF IMPROVING THE AGE AND CULTURAL
UNDERPERFORMANCE WITHIN THE FACILITY
Expanding marketing strategies and community
outreach is a crucial means of improving the age and
cultural underperformance within the facility

Uploaded - NHS-
BENCHMARK, AS NOTED IN THE CASE STUDY
REGARDING MERCY MEDICAL CENTRE, PLAYS A
VITAL ROLE IN EVALUATING STANDARDS PUT IN
PLACE IN A GIVEN FACILITY WITH AN AIM OF
FINDING OUT WHETHER THEY ARE BEING MET
Conclusion Benchmark, as noted in the case study
regarding Mercy Medical Centre, plays a vital role in
evaluating standards put in place in a given facility with
an aim of finding out whether they are being met or not
14 of 19 11/26/2019, 9:15 AM
OR NOT

Uploaded - NHS-
REGARDLESS OF THE FACT THAT MERCY
MEDICAL CENTER HAS DEFINED ITS
BENCHMARKS IN RESPECT TO LOCAL, STATE
AND FEDERAL LEVELS, THE HEALTH CARE
FACES A PRIMARY CHALLENGE IN
IMPLEMENTING ITS BENCHMARKS AS A RESULT
OF CULTURAL AND AGE DIVERSITY
Regardless of the fact that Mercy Medical Center has
defined its benchmarks in respect to local, state and
federal levels, the health care faces a primary
challenge in implementing its benchmarks as a result
of cultural and age diversity
Uploaded - NHS-

THE SITUATION CAN, HOWEVER, BE IMPROVED
VIA SETTING UP AN ACTION THAT WILL SEE TO
IT THAT ALL DEPARTMENTS WITHIN THE
HOSPITAL ARE WORKING A SINGLE UNIT
The situation can, however, be improved via setting up
an action that will see to it that all departments within
the hospital are working a single unit
Uploaded - NHS-
DREACHSLIN, J., WEECH-MALDONADO, R.,
JORDAN, L., GAIL, J., & EPANÉ, J
Dreachslin, J., Weech-Maldonado, R., Jordan, L., Gail,
J., & Epané, J

15 of 19 11/26/2019, 9:15 AM
Uploaded - NHS-
BLUEPRINT FOR SUSTAINABLE CHANGE IN
DIVERSITY MANAGEMENT AND CULTURAL
COMPETENCE
Blueprint for Sustainable Change in Diversity
Management and Cultural Competence
Uploaded - NHS-
LESSONS FROM THE NATIONAL CENTER FOR
HEALTHCARE LEADERSHIP DIVERSITY
DEMONSTRATION PROJECT

Lessons From the National Center for Healthcare
Leadership Diversity Demonstration Project
Uploaded - NHS-
JOURNAL OF HEALTHCARE MANAGEMENT,
171-185
Journal of Healthcare Management, 171-185
Uploaded - NHS-
GHAZISAEIDI, M., SAFDARI, R., TORABI, M.,
MIRZAEE, M., FARZI, J., & GOODINI, A
Ghazisaeidi, M., Safdari, R., Torabi, M., Mirzaee, M.,
Farzi, J., & Goodini, A

Uploaded - NHS-
EVELOPMENT OF PERFORMANCE DASHBOARDS
IN HEALTHCARE SECTOR
evelopment of Performance Dashboards in Healthcare
Sector
16 of 19 11/26/2019, 9:15 AM
Uploaded - NHS-
KEY PRACTICAL ISSUES
Key Practical Issues

Uploaded - NHS-
ACTA INFORMATICA MEDICA, 317-321
Acta Informatica Medica, 317-321
Uploaded - NHS-
(2018, JANUARY 24)
(2018, January 24)
Uploaded - NHS-
LOCAL PUBLIC HEALTH ACT
Local Public Health Act

Uploaded - NHS-
RETRIEVED FROM MINNESOTA DEPARTMENT OF
HEALTH
Retrieved from Minnesota Department of Health
17 of 19 11/26/2019, 9:15 AM
Uploaded - NHS-
ACHIEVING HOSPITAL-WIDE PATIENT FLOW
Achieving Hospital- wide Patient Flow
Uploaded - NHS-

INSTITUTE FOR HEALTHCARE IMPROVEMENT
Institute for Healthcare Improvement
Uploaded - NHS-
DASHBOARD BENCHMARK EVALUATION
SIMULATION
DASHBOARD AND HEALTHCARE BENCHMARK
EVALUATION SIMULATION
Uploaded - NHS-
HEALTH CARE LAW AND POLICY
Health Care Law and Policy

Uploaded - NHS-
DASHBOARD BENCHMARK EVALUATION
SIMULATION
DASHBOARD AND HEALTHCARE BENCHMARK
EVALUATION SIMULATION
Uploaded - NHS- Source - http://www.ihi.org/resources/Pages
18 of 19 11/26/2019, 9:15 AM
RUTHERFORD, P., PROVOST, L., KOTAGAL, U.,
LUTHER, K., & ANDERSON, A
/IHIWhitePapers/Achieving-Hospital-wide-Patient-

Flow.aspx
Rutherford PA, Provost LP, Kotagal UR, Luther K,
Anderson A
19 of 19 11/26/2019, 9:15 AM
Running head: DASHBOARD BENCHMARK EVALUATION 1
Dashboard Benchmark Evaluation Simulation
Danielle Ferrante
Capella University
November 2019
Dashboard Benchmark Evaluation Simulation
Provision of adequate health care is the primary objective of

health care provider facilities across the entire world. Aiming at
realizing their objectives, healthcare organizations develop
benchmarks to provide them with a visual definition regarding
how they can enhance the patient services they give to patients.
Specifically, the benchmarks are utilized to make an analysis of
internal data as well as local and international data. It can thus
be argued out that benchmarking in a health care provision
facility is the process of measuring an organization's internal
process to facilitate a clear understanding and enhance adaption
of outstanding practices from other organization offering bests
in class services. Performance benchmark is a layered
information system that presents the health care service
delivering organization with the most vital information about
specific objectives realization that in turn assists management
in measuring, monitoring and managing performance in an
effective manner (Ghazisaeidi, et al., 2015). To facilitate an
understanding of how healthcare provision facilities, make use
of evaluation benchmarks, a consideration of Mercy Medical
Centre will be considered in this essay. Mercy Medical Center
makes use of benchmarks to evaluate readmission, public health
errors demographic and the safety of the patients.
Benchmarks set by Local, State, or Federal Healthcare Policies
Dashboards are intended to concentrate on quality and
safety and include other issues regarding the safety of the
patient such as documenting serious safety events reviews, risk
mitigation trends and defining the effect of quality and safety
issues due to staffing and other challenges. Mercy nursing
develops metrics that expounds that the organization is meeting
benchmarks standards set by local, state and federal Healthcare
policies. The benchmark so developed by the healthcare
providers in consideration reveals the local national
readmission, rates for various ailments such as Pneumonia and
Heart failure. Together with setting their evaluation on the
noted ailments, the healthcare organization has developed its
benchmarks on other factors such as the number of falls,
medication mistake pressure scores, patient injuries and

documentation errors of various departments within the
hospital.
According to Local Public Act of Minnesota states, the
state, and the local government has a shared responsibility in
healthcare. On the other hand, the state and the local
government reference to health care bear specific
responsibilities such as defining responsibility for backing on
statewide proposals, stipulating principles for examination and
mapping and required documentation development towards the
attainment of statewide objectives and assign lapse of statewide
system to the representative of health.
Benchmark Challenges
Despite defining evaluation benchmarks with the aim of
enhancing patients care service, the benchmarks are faced by
three challenges that may erupt from the incorrect
documentation, cultural diversity, age diversity and assuring
that patients are getting right diagnosis and treatment. Starting
with demographics of the country in which Mercy Medical is
located, it is point clear that it contributes to the problems that
the organization in consideration faces. The healthcare
provision in consideration is located in Scott County Minnesota.
By the year 2016, the county has an overall population of about
139, 672 citizens while the state has a population of five
million, four hundred and fifty-seven thousand and one hundred
and seventy-three citizens. The population comprises 82.9% of
Non-Hispanic white, while 28.8% of the population is below the
age of 18 (Health, 2018). With the noted diversity, it has proven
hard for the health organization to meet the health care needs of
the population.
Benchmarks Underperformance
Significant changes have been instituted Mercy Medical
Hospital were made to improve the number of falls in the
medical and surgical and Labor and delivery departments.
Irrespective of the noted improvements, the department of

orthopedics and Bariatric service have indicated an increment in
the number of falls between the years of 2015 and 2016. For the
facility to realize the objective of meeting health care needs
upon their patients in an expected manner, it calls for the
management to devise a benchmark strategy that will work in all
departments of the hospital. Embracing the noted move will see
to it that instances of underperformance at the hospital setting
are dealt with effectively. According to Rutherford, Provost,
Kotagal, Luther, & Anderson, (2017), the realization of
hospital-wide patient flow and improved outcomes require an
appreciation of the hospitals as interconnected interdependent
system care.
Underperformed benchmarks can, however, be improved via
focusing on addressing cultural and age diversity. As earlier
mentioned, diversity of the country contributes to what is being
reported as challenges of benchmark underperformance. Noted
vice can be combated via implementing an action to improve
diversity and aspect of competence practices within the hospital
setting (Dreachslin, Weech-Maldonado, Jordan, Gail, & Epané,
2017). Expanding marketing strategies and community outreach
is a crucial means of improving the age and cultural
underperformance within the facility.
Conclusion
Benchmark, as noted in the case study regarding Mercy Medical
Centre, plays a vital role in evaluating standards put in place in
a given facility with an aim of finding out whether they are
being met or not. Regardless of the fact that Mercy Medical
Center has defined its benchmarks in respect to local, state and
federal levels, the health care faces a primary challenge in
implementing its benchmarks as a result of cultural and age
diversity. The situation can, however, be improved via setting
up an action that will see to it that all departments within the
hospital are working a single unit.
References

Dreachslin, J., Weech-Maldonado, R., Jordan, L., Gail, J., &
Epané, J. P. (2017). Blueprint for Sustainable Change in
Diversity Management and Cultural Competence: Lessons From
the National Center for Healthcare Leadership Diversity
Demonstration Project. Journal of Healthcare Management, 171-
185.
Ghazisaeidi, M., Safdari, R., Torabi, M., Mirzaee, M., Farzi, J.,
& Goodini, A. (2015). evelopment of Performance
Dashboards in Healthcare Sector: Key Practical Issues. Acta
Informatica Medica, 317-321.
Health, M. D. (2018, January 24). Local Public Health Act.
Retrieved from Minnesota Department of Health :
http://www.health.state.mn.us/divs/opi/gov/lphact/.
Rutherford, P., Provost, L., Kotagal, U., Luther, K., &
Anderson, A. (2017). Achieving Hospital-wide Patient Flow.
Institute for Healthcare Improvement. Retrieved from
http://app.ihi.org/FacultyDocuments/Events/Event-
3135/Presentation-17124/Document-
14321/Presentation_Q03_Achieving_Hospital_Wide_P_Rutherfo
rd.pdf.
NHS-FP6004
u01a1 - Dashboard Benchmark Evaluation
Learner: Danielle , Ferrante
OVERALL COMMENTS
Danielle,
Thank you for this assessment submission. You are off to a
great start for this assessment. Remember per APA
all factual material must be cited including data from the

facility.
Please see comments below and be sure to reach out if you need
any clarification and contact the course tutor for
guidance.
Dr. Matthews
RUBRICS
Capella University Scoring Guide Tool
https://scoringguide.capella.edu/grading-web/gradingdetails
1 of 7 11/22/2019, 3:44 PM
CRITERIA 1
Evaluate dashboard metrics with regard to benchmarks set by
local, state, or federal
health care policies or laws.
COMPETENCY
Evaluate relevant indicators of performance, such as
benchmarks, research, and best practices, for health
care policies and law for patients, organizations, and
populations.
NON_PERFORMANCE:
Does not analyze dashboard metrics with regard to benchmarks

set by local, state, or federal health
care policies or laws.
BASIC:
Analyzes dashboard metrics, but relationship to benchmarks set
by local, state, or federal health care
policies or laws is missing or flawed.
PROFICIENT:
Evaluates dashboard metrics with regard to benchmarks set by
local, state, or federal health care
policies or laws.
DISTINGUISHED:
Evaluates dashboard metrics with regard to benchmarks set by
local, state, or federal health care
policies or laws, and identifies knowledge gaps, unknowns,
missing information, unanswered questions,
or areas of uncertainty (where further information could
improve the evaluation).
Comments:
Further information is needed and support for the benchmarks.
For instance 1:2 staffing ratio? Is this a
state benchmark as this is not all states. If you discuss size and
capacity - you need to further describe this

assertion as there are many factors that would impact this.
Error in spelling makes ratio - ration
For this criteria you need to really tighten up the benchmarks
and compare to national, state or local
benchmarks. It is so important to get this criteria right as all
future assessments will build on this one.
Consider medication errors, falls, readmissions etc. -these are
the most readily available for comparison.
2 of 7 11/22/2019, 3:44 PM
CRITERIA 2
Analyze challenges that meeting prescribed benchmarks can
pose for a heath care
organization or an interprofessional team.
COMPETENCY
Analyze the effects of health care policies, laws, and
regulations on organizations, interprofessional teams,
and personal practice.
NON_PERFORMANCE:

Does not list challenges that meeting prescribed benchmarks can
pose for a heath care organization or
an interprofessional team.
BASIC:
Lists but does not analyze challenges that meeting prescribed
benchmarks can pose for a heath care
organization or an interprofessional team, or provides a flawed
analysis that misses key challenges.
PROFICIENT:
Analyzes challenges that meeting prescribed benchmarks can
pose for a heath care organization or an
interprofessional team.
DISTINGUISHED:
Analyzes challenges that meeting prescribed benchmarks can
pose for a heath care organization or an
interprofessional team, and identifies assumptions on which the
analysis is based.
Comments:
As the first criteria is flawed, the challenges are flawed.
Consider health disparities, accessibility,
affordability and health literacy.

3 of 7 11/22/2019, 3:44 PM
CRITERIA 3
Evaluate a benchmark underperformance in a heath care
organization or an
interprofessional team that has the potential for greatly
improving overall quality or
performance.
COMPETENCY
Evaluate relevant indicators of performance, such as
benchmarks, research, and best practices, for health
care policies and law for patients, organizations, and
populations.
NON_PERFORMANCE:
Does not evaluate a benchmark underperformance in a heath
care organization or an interprofessional
team that has the potential for greatly improving overall quality
or performance.
BASIC:
Provides a partial or flawed evaluation of a benchmark

underperformance in a heath care organization
or an interprofessional team; misses factors that are key to
understanding the potential for improving
overall quality or performance.
PROFICIENT:
Evaluates a benchmark underperformance in a heath care
organization or an interprofessional team that
has the potential for greatly improving overall quality or
performance.
DISTINGUISHED:
Evaluates a benchmark underperformance in a heath care
organization or an interprofessional team that
has the potential for greatly improving overall quality or
performance, and defends reasoning for selecting
this benchmark over another with similar potential for
improvement.
Comments:
I see that you discuss staffing, but you need to compare to
benchmarks from federal , state or local policy.
Then argue why this is most important regarding overall quality
or performance.

4 of 7 11/22/2019, 3:44 PM
CRITERIA 4
Advocate for ethical action in addressing a benchmark
underperformance, directed
toward an appropriate group of stakeholders.
COMPETENCY
Lead the development and implementation of ethical and
culturally sensitive policies that improve health
outcomes for individuals, organizations, and populations.
NON_PERFORMANCE:
Does not advocate for ethical action in addressing a benchmark
underperformance, directed toward an
appropriate group of stakeholders.
BASIC:
Attempts to advocate for ethical action but attempt is flawed,
superficial, or does not address an
PROFICIENT:
Advocates for ethical action in addressing a benchmark

underperformance, directed toward an
DISTINGUISHED:
Advocates for ethical action in addressing a benchmark
underperformance, directed at an appropriate
group of stakeholders, and recommends criteria for evaluating
the effectiveness of recommended action.
Comments:
For this criteria, you want to identify what the literature
identifies regarding advocating for ethical action
with regards to underperforming benchmark.
What ethical action could be taken beyond the government?
5 of 7 11/22/2019, 3:44 PM
CRITERIA 5
Communicate evaluation and analysis in a professional and
effective manner, writing
content clearly and logically, with correct use of grammar,
punctuation, and spelling.

COMPETENCY
Apply various methods of communicating with policy makers,
stakeholders, colleagues, and patients to
ensure that communication in a given situation is professional,
clear, efficient, and effective.
NON_PERFORMANCE:
Does not communicate evaluation and analysis findings and
recommendations in a professional and
effective manner; does not write content clearly and logically,
and does not use correct grammar,
punctuation, and spelling.
BASIC:
Communicates evaluation and analysis findings and
recommendations that are not consistently
professional, effective, clear, and logical, or that contain errors
in use of grammar, punctuation, or
spelling that distract from the message.
PROFICIENT:
Communicates evaluation and analysis in a professional and
effective manner, writing content clearly
and logically, with correct use of grammar, punctuation, and
spelling.

DISTINGUISHED:
Communicates evaluation and analysis findings and
recommendations that are professional, effective,
and insightful; the content is clear, logical, and persuasive; and
grammar, punctuation, and spelling are
without errors.
Comments:
Errors in grammar and mechanics distract from the message. For
instance "The too much workload in the
hospital has influenced potential staff members to avoid
applying for vacancies in the hospital (Dowding,
2015)"
6 of 7 11/22/2019, 3:44 PM
CRITERIA 6
Integrate relevant sources to support arguments, correctly
formatting citations and
references using current APA style.
COMPETENCY

Apply various methods of communicating with policy makers,
stakeholders, colleagues, and patients to
ensure that communication in a given situation is professional,
clear, efficient, and effective.
NON_PERFORMANCE:
Does not integrate relevant sources to support arguments; does
not correctly format citations and
references using current APA style.
BASIC:
Cites sources that lack relevance or integrates them poorly, or
formats citations or references
incorrectly.
PROFICIENT:
Integrates relevant sources to support arguments, correctly
formatting citations and references using
current APA style.
DISTINGUISHED:
Integrates relevant sources to support arguments, correctly
formatting citations and references using
current APA style. Citations are free from all errors.
Comments:

Errors in APA regarding citing factual material,headings and a
conclusion are noted. Further integration of
sources would add clarity.
7 of 7 11/22/2019, 3:44 PM
Running head: DASHBOARD BENCHMARK EVALUATION
1
DASHBOARD BENCHMARK EVALUATION OF ABC
HOSPITAL 7
Dashboard Benchmark Evaluation of ABC Hospital
Danielle Ferrante
Capella University
November 2019
Dashboard Benchmark Evaluation of ABC Hospital
In terms of size, ABC Hospital (not its real name) is set on

300,300 square feet of land. It has 685 employees and a total
bed capacity of 271. This hospital is specifically focused on
diagnosing and treating cancer disease. The hospital serves up
to a total of 500, 000 patients every year. Of the total number of
patients served, 42% are African Americans while 22% are
Whites. Other ethnicities served to include Hispanics (16%),
Mexican (10%) and Irish 10% (Portela, 2016). Most of the
population served are employed individuals with an annual
income average of $6000.
Some of the metrics that are below the mandated benchmarks in
ABC Hospital include the nurse to patient ration and bed
capacity. The hospital has failed to meet the 1:2 nurse to patient
ratio rule as stipulated by the existing federal laws set by the
U.S Department Of health and human services. Additionally, the
hospital has failed to meet the 400-bed capacity that hospitals
of its size are required to have according to the federal
regulations that have been set by the same health department
(Gabel, 2017). One of the factors that have prevented the
hospital from meeting regulations is having inadequate
finances.
The disadvantage of having a lower nurse to patient ratio is that
it has contributed to poor healthcare services in the hospital.
The too much workload that nurses in the hospital experience
have contributed to a lower employee retention rate in the
health care facility. The too much workload in the hospital has
influenced potential staff members to avoid applying for
vacancies in the hospital (Dowding, 2015). The potential
healthcare providers fear that they will be overworked just as
the current staff members are being overworked. The poor
services delivered in the hospital has contributed to a negative
image.
The disadvantage of having a lower bed capacity is that it has
contributed to congestion in most of the rooms that patients are
admitted. Moreover, this has contributed to poor hygienic
conditions since there is poor circulation of air. Nurses and
physicians attending to the patients also find it difficult to move

when they are attending to the patients (Portela, 2016). The
negative impact of this is that it demoralizes them from their
activity of delivering medical services to the patients. This
further contributes to the poor quality of healthcare services in
the hospital.
Some of the challenges that meeting prescribed benchmarks can
pose for the hospital include strained financial resources and the
inability to purchase new equipment required in the diagnosis
and treatment of cancer. The negative effect of this is that it
makes the hospital to rely on old equipment to diagnose and
treat cancer. Some of the treatment options such as radiations
are ineffective in eradicating the cancer cells due to their
inefficiencies brought about by the process of wearing out
(Gabel, 2017). This contribute to the negative image of the
hospital which also makes potential staff members avoid it.
A few of the opportunities that ABC organization has that can
enable it to meet the above two benchmarks include outsourcing
for more capital financing from nongovernmental organizations
and increasing the number of its staff. Continuing to experience
the challenge of enough capital will prevent the hospital from
building more patient wards that can help it expand its bed
capacity. In any case, the hospital will continue to experience
the challenge of having a low nurse to patient ration, its rate of
retaining its employees will decrease (Dowding, 2015).
Furthermore, this will contribute to a continued decline in the
quality of healthcare services delivered in the hospital.
A benchmark underperformance in the hospital that has the
potential for greatly improving overall quality and performance
is understaffing. Having a low number of nurses to patient ratio
is the most underperforming benchmark by degree. It is also the
most widespread throughout the hospital that affects the
greatest number of patients and staff. The staff get affected in
the sense that they have to perform too much workload while
the patients get affected in the sense that they receive poor
health care services (Portela, 2016). Many of the patients who
visit the hospital for the first time end up not visiting it again

due to the experience that they normally have in the hospital.
The underperformance of the organization of the nurse to
patient ratio affects the community in the sense that locals are
forced to wait for too long when they go to seek medical
services in the hospital. Some locals are forced to go to distant
hospitals that offer similar services. The negative impact of this
is that it increases their medical expenses due to the
transportation expenses involved. Having a low number of
healthcare providers affects the services delivered by the
hospital in the sense that their quality is compromised (Gabel,
2017). This is due to the fatigue problem that the few healthcare
providers experience due to too much workload.
The greatest opportunity in the overall quality for performance
lies in outsourcing for more financial donations from non-
governmental organizations. The significance of seeking more
capital is that it will enable the hospital to build more patient
wards to expand its bed capacity. Additionally, getting enough
capital will enable the hospital to hire additional staff members
that will be working in the new patient wards that will be built
(Dowding, 2015). The benefit of having more healthcare
providers is that it will help solve the problem where patients
are forced to wait for too long. This is because there will be
enough professionals to attend to the patients.
The best ethical action that can help the hospital overcome its
benchmark underperformances is offering scholarship
opportunities to local students that want to pursue healthcare-
related courses. The stakeholder group that this advocacy needs
to be directed is the government. One of the issues that have
been identified to be contributing to the shortage of staff
workers in the hospital is the low number of locals that have
trained as healthcare providers (Portela, 2016). The hospital
avoids hiring healthcare professionals from other areas since it
is very expensive to do so.
Some of the ethical actions that the government can take as a
stakeholder group to enable ABC hospital to improve on the
benchmarks that it is performing poorly on include offering

scholarship opportunities to local students to train on health-
related courses and also participating in the fundraising
activities to enable the hospital raise the capital that it is
requiring to employ enough staff and also build more patient
ward facilities to expand its bed capacity (Gabel, 2017). The
stakeholder group needs to take action to reduce the workload
burden on the hospital's management.
To conclude, ABC hospital has a better opportunity to improve
on it’s the benchmarks that it is currently underperforming. The
greatest opportunity in the overall quality for performance lies
in outsourcing for more financial donations from non-
governmental organizations. Some of the challenges that
meeting prescribed benchmarks can pose for the hospital
include strained financial resources and the inability to
purchase new equipment required in the diagnosis and treatment
of cancer. The best ethical action that can help the hospital
overcome its benchmark underperformances is offering
scholarship opportunities to local students that want to pursue
healthcare-related courses. Continuing to experience the
challenge of enough capital will prevent the hospital from
building more patient wards that can help it expand its bed
capacity.

References
Dowding, D., Randell, R., Gardner, P., Fitzpatrick, G., Dykes,
P., Favela, J., ... & Currie, L. (2015). Dashboards for improving
patient care: review of the literature. International journal of
medical informatics, 84(2), 87-100.
Gabel, F., O’hanlon, K., Brankin, P., Bryce, R., Trescher, A. L.,
Haux, C., ... & Listl, S. (2017). Linkage of health care claims
data and apps data: The ADVOCATE oral health care
dashboard. International Journal of Population Data
Science, 1(1).
Portela, M. C. A. S., Camanho, A. S., Almeida, D. Q., Lopes,
L., Silva, S. N., & Castro, R. (2016). Benchmarking hospitals
through a web-based platform. Benchmarking: An International
Journal, 23(3), 722-739.

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