1. BSC - learning and Growth

2. 3 principal categories for learning and growth Perspective Employee Capabilities Information System Capabilities Motivation, Empowerment & Alignment

4. Core Employee Measurement Group Employee Satisfaction Employee Retention Employee Productivity

5. Core Employee Measurement Group Employee Retention Employee Productivity Employee Satisfaction Results Staff Competencies Technology Infrastructure Climate For Action enablers

6. Measuring Employee Satisfaction Satisfied employees are precondition for Increasing productivity, responsiveness Quality and Customer service

8. Measuring Employee Retention Employee retention is generally Measured by percentage of Key staff turnover

9. Measuring Employee Productivity Revenue Per Employee

10. Situation specific Drivers of Learning and Growth Re skilling the Workforce Information System Capabilities Motivation, Empowerment and Alignment

11. Situation Specific Drivers of Learning and Growth Staff Competencies Technology Infrastructure Climate for Action Strategic Skills Strategic Technologies Key decision cycle Training Level Strategic Database Strategic Focus Skill level Experience Capture Staff Empowerment Propriety software Personal Alignment Patents ,Copyrights Morale Teaming

12. Learning & Growth Measurement-Reskilling Strategic Reskilling Massive Reskilling Competency Upgrade High Low High The Reskilling The key strategic theme is the need to reskill or upgrade the skills of the Scenario workforce in order to achieve the vision Strategic A focused portion of the work force requires a high level of new, Reskilling Strategic skills Massive A large proportion of the workforce requires massive skill renovation Reskilling Competency Some portion of the workforce ,small or large, requires an upgrade of Upgrade core skills

14. Motivation, Empowerment and Alignment Measures of Individual and Organizational Alignment Measuring suggestions made & Implemented Measuring improvements

15. Personal Goals Alignment- measurement Concept Executive Team Top Management Staff Top Down Management Roll out for BSC

16. Personal Goals Alignment- measurement Concept Measurement Approach 1 % of top management exposed to BSC 2 %of staff exposed to BSC 3 % of top managers with personal goals aligned to BSC 4 % of staff with personal goals aligned to BSC 5 % of employees achieved personal goals

17. Measures of team Performance-measures 3 No. of Integrated Engagements 1 Internal Survey on teaming 2 Gain-sharing Level 4 loss control utilization 5 % Of Business Plans Developed by Teams 6 % Of teams with shared incentives