For the last decade, Unity Communications has been helping firms outsource effectively. Their team is well-equipped to help companies complement their existing skills with external organizations. They are exceptionally skilled in helping startups and small to medium-size businesses with their first outsourcing experience. The company has helped businesses grow and scale with their efforts while minimizing the risk that accompanies outsourcing.

1. Unity Communications is Offering IT
Service Desk Outsourcing services

3. Headquartered in Gilbert, Arizona – Unity Communications is a USA Based international BPO
with centers in the US, Philippines, and the Dominican Republic. The firm specializes in
companies that are looking for small teams to augment their staff in the US, Costa Rica,
Canada, UK, Australia, and Europe for their first outsourcing project. They majorly work with
SMB's, startups, and medium businesses who want to outsource for the first time and need a
"white glove" experience.
“We are a call center and BPO company that specializes in assisting firms to grow and
concentrate on their strengths. Our center specializes in sales support, customer service, and
administration tasks that many companies are struggling with,” explained the company
spokesperson. “Being among the best service desk outsourcing companies, we specialize
in acquisition, retention, and new product strategies that some companies large and small are
launching. While at the same time, we enjoy working with startups to help build their brand
and get their businesses off the ground. With our ability to source many sales initiates to
drive growth, our unique approach has double-digit fuel growth for many of our partners.”
Customer satisfaction is an essential factor for success in any business. Outsourcing
helpdesk services allows clients’ business to respond in real-time to any IT related issues
experienced by their clients or even employees. This is made possible by the wealth of
information and knowledge provided by the third party that might not necessarily be held by
their in-house team. The real-time response to problems faced allows for seamless and thus,
satisfactory customer experience. In the long run, clients will end up saving costs by avoiding
the opportunity cost of the business. Also, they keep the cost of repairing its image as a result
of negative publicity from disgruntled clients.

4. “At Unity Communications, we are happy to announce our most recent award, recognizing our
superior BPO services in our Philippines location,” said the company spokesperson. “We are
grateful that Clutch has recognized our hard work and rewarded us as the best Philippines
call center service provider. We strive to bring value to our clients every day, and we will
continue to offer fantastic value to our employees, customers, and partners. We thank Clutch
for our continued partnership with them, and we are excited to welcome new clients.”
When the business is still growing, the way the owner spends money matters a lot and
unnecessary or excess expenses are not essential. By turning call center outsourcing, it will
be easier for a client to initiate or professionally maintain customer care support. Besides, the
business and companies can procure call center services outsourcing comfortably and at a
percentage of the amount they could have paid for installation or implementation of in-house
call center services.

5. About Unity Communications:
For the last decade, Unity Communications has been helping firms outsource effectively.
Their team is well-equipped to help companies complement their existing skills with external
organizations. They are exceptionally skilled in helping startups and small to medium-size
businesses with their first outsourcing experience. The company has helped businesses grow
and scale with their efforts while minimizing the risk that accompanies outsourcing.
Source: https://www.briefingwire.com/pr/unity-communications-is-
offering-it-service-desk-outsourcing-services