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TECHNOLOGY THAT MATTERS:
    observations from the middle


                T. Scott Edwards
                          4.22.09
A View From The Middle
TSE
               A View From The Middle

child - demo/culture - income - career - life




 Knowing who
   you are.
TSE
               A View From The Middle

child - demo/culture - income - career - life

                              Retire at 72
                              - 25 yrs in and
                              5 jobs to date


 Knowing who
   you are.
TSE
               A View From The Middle

child - demo/culture - income - career - life

                              Retire at 72
                              - 25 yrs in and
                              5 jobs to date


 Knowing who                         A Good Full Life
   you are.                              to 94
TSE
               A View From The Middle

child - demo/culture - income - career - life

                                    Retire at 72
                                    - 25 yrs in and
                                    5 jobs to date


 Knowing who      Seen a $1B and           A Good Full Life
   you are.       serve HHI< $15k              to 94
TSE
               A View From The Middle

child - demo/culture - income - career - life

                Boomer &
               Echo Boomer             Retire at 72
                                       - 25 yrs in and
                                       5 jobs to date


 Knowing who         Seen a $1B and           A Good Full Life
   you are.          serve HHI< $15k              to 94
OBAMA AND ME




s
We are all in the middle of
extremely challenging times




s
SIGNS OF THE TIMES
- Finding direction in a changing marketplace
 - Personal, Professional, Cultural implications
                  What Next?


              The Great Recession

                   Bankruptcy

                   Foreclosure

                 Unemployment

              The War Against Terror

                  Social Anxiety

             “How Do I Get it Back?”
American Business & Culture has been
       Chasing the Extremes



“All You Need is Love”   “Greed is Good”
No more, more, more, more, more, more.

“We have created a system for growth that depended on our
building more and more stores to sell more and more stuff
made in more and more factories in China, powered by more
and more coal that would cause more and more climate
change but earned China more and more dollars to buy more
and more U.S. T-bills so America would have more and more
money to build more and more stores to sell more and more
stuff that would employ more and more Chinese . . .
We can‟t do this anymore.


- Thomas L. Friedman
THE AMERICAN DREAM LOST THE MIDDLE
 - The Dream became Fantasy
 - “Attainable” became blinded by unreal Credit
 - Responsibility forgot Community
“The significant problems we face cannot
be solved at the same level of thinking we
    were at when we created them.”


               - Albert Einstein
The Wisdom of the Middle




                 Stimulate
                 Progress



      Preserve
         the
        Core
The Wisdom of the Middle
Protect what works but Innovate pro-actively;
Increase generational involvement to bridge
where you are now to where you can be; don't
replace long-term thinking with short-term reaction.

Possible examples:
• Value not Discounting
• With Consumer not At Consumer
• Internal Culture-driven not News-driven
• Partnering not Mentoring talent
• Financial contribution AND Social contribution
Focus On What Really Matters


“Regardless of their age, members of the recession
generation will most likely be shaped by a return to
  „Things That Matter‟, a re-definition of values.”



                      - New York Times - March 8, 2009
New Minds Matters

" A general at West Point told me, 'This is the most inspired and inspiring
  generation to come through since 1945.' I see the same thing with the
     young people who come to work with me. They have a sense of
 responsibility and service and a lack of cynicism that is remarkable and
 wonderful. It's an ethos, and it's collective. That's what's really powerful.
                        It's connected technologically.
 There is a fundamental assumption of being part of a much larger world
  and a much larger set of aspirations. The world can be a really awful,
   brutal, turbulent place. And yet I'm hopeful precisely because of this
  generation of kids. I really think we ought to just give them the keys as
                      soon as we can. Let them run it."

                                                                   Jim Collins
                                                          Author, Built to Last
                                                                    April 2009
TECH THAT MATTERS
                    “Invention is the product of a creative
                        or curious mind. Innovation is
                      something that changes the life of
                     the customer. It changes the life of
                      the customer in some way, or the
                         world in which the customer
                        experiences things. That‟s an
                                  innovation.


                                Dr. Arno Penzias
                                Former VP & chief Scientist at Bell Labs
                                Winner of the 1978 Nobel Prize in Physics
“Thrift is the New Cool”


“We are no longer in a Starbucks
economy. We are in a Rust-belt
economy with consumers looking
for value at every turn. And I don‟t
believe we will ever go back.”


Warren Buffett
Feb, 2009
Technology That Matters
 contribution vs consumption
The Bleeding Edge of
  What Matters!
“I believe that a popular, thirty-year notion that the U.S.
can evolve from being a technology and manufacturing
      leader to a service leader is just wrong. Real
engineering was traded for financial engineering. In the
 end, our businesses, our government, and many local
    leaders lost sight of what makes a nation great: a
                  passion for innovation.



                     Jeffrey R. Immelt,
                   Chairman & CEO GE
                      February 2009
“To this end, we need an educational system that inspires hard
work, discipline, and creative thinking. The ability to innovate must
be valued again. We must discover new technologies and develop
a productive manufacturing base. Our trade deficit is a sign of real
weakness and we must reduce our debt to the world. GE will
always invest to win globally, but this should include a preeminent
position in a strong U.S.

People come to GE because they understand there is more to life
than making a buck. People come here because they want to make
a difference, and never has this been more important than it is right
now.


                          Jeffrey R. Immelt,
                        Chairman & CEO GE
                           February 2009
WHAT WE DO MATTERS
UR CORE PURPOSE   What we do matters

                  Some wireless companies only see their
                  customers as an opportunity, at Cricket,
                  we see a responsibility. A responsibility
                  that challenges the norms of the industry
                  so we can offer smart choices that fit our
                  customers‟ lives and deliver those
                  choices with respect.


                  Our purpose and passion is simple

                  Create coveted communication products
                  that all our communities deserve and
                  can afford.
What Next:
         Real Tech Dreams from the Middle

• Know Who You Are: Person, Company, Brand
• Have an Authentic POV and Purpose . . . Movement
• Pursue Relevant Innovation vs Extreme Invention
• Responsibility to Community . . .
       - Neighborhood, San Diego, America, Global
• Partner, host interns, foster community conversations
• Have Courage and Patience to do “What Matters”.


                What You Do Matters . . .

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Tech That Matters V3

  • 1. TECHNOLOGY THAT MATTERS: observations from the middle T. Scott Edwards 4.22.09
  • 2. A View From The Middle
  • 3. TSE A View From The Middle child - demo/culture - income - career - life Knowing who you are.
  • 4. TSE A View From The Middle child - demo/culture - income - career - life Retire at 72 - 25 yrs in and 5 jobs to date Knowing who you are.
  • 5. TSE A View From The Middle child - demo/culture - income - career - life Retire at 72 - 25 yrs in and 5 jobs to date Knowing who A Good Full Life you are. to 94
  • 6. TSE A View From The Middle child - demo/culture - income - career - life Retire at 72 - 25 yrs in and 5 jobs to date Knowing who Seen a $1B and A Good Full Life you are. serve HHI< $15k to 94
  • 7. TSE A View From The Middle child - demo/culture - income - career - life Boomer & Echo Boomer Retire at 72 - 25 yrs in and 5 jobs to date Knowing who Seen a $1B and A Good Full Life you are. serve HHI< $15k to 94
  • 9. We are all in the middle of extremely challenging times s
  • 10. SIGNS OF THE TIMES - Finding direction in a changing marketplace - Personal, Professional, Cultural implications What Next? The Great Recession Bankruptcy Foreclosure Unemployment The War Against Terror Social Anxiety “How Do I Get it Back?”
  • 11. American Business & Culture has been Chasing the Extremes “All You Need is Love” “Greed is Good”
  • 12. No more, more, more, more, more, more. “We have created a system for growth that depended on our building more and more stores to sell more and more stuff made in more and more factories in China, powered by more and more coal that would cause more and more climate change but earned China more and more dollars to buy more and more U.S. T-bills so America would have more and more money to build more and more stores to sell more and more stuff that would employ more and more Chinese . . . We can‟t do this anymore. - Thomas L. Friedman
  • 13. THE AMERICAN DREAM LOST THE MIDDLE - The Dream became Fantasy - “Attainable” became blinded by unreal Credit - Responsibility forgot Community
  • 14. “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” - Albert Einstein
  • 15. The Wisdom of the Middle Stimulate Progress Preserve the Core
  • 16. The Wisdom of the Middle Protect what works but Innovate pro-actively; Increase generational involvement to bridge where you are now to where you can be; don't replace long-term thinking with short-term reaction. Possible examples: • Value not Discounting • With Consumer not At Consumer • Internal Culture-driven not News-driven • Partnering not Mentoring talent • Financial contribution AND Social contribution
  • 17. Focus On What Really Matters “Regardless of their age, members of the recession generation will most likely be shaped by a return to „Things That Matter‟, a re-definition of values.” - New York Times - March 8, 2009
  • 18. New Minds Matters " A general at West Point told me, 'This is the most inspired and inspiring generation to come through since 1945.' I see the same thing with the young people who come to work with me. They have a sense of responsibility and service and a lack of cynicism that is remarkable and wonderful. It's an ethos, and it's collective. That's what's really powerful. It's connected technologically. There is a fundamental assumption of being part of a much larger world and a much larger set of aspirations. The world can be a really awful, brutal, turbulent place. And yet I'm hopeful precisely because of this generation of kids. I really think we ought to just give them the keys as soon as we can. Let them run it." Jim Collins Author, Built to Last April 2009
  • 19. TECH THAT MATTERS “Invention is the product of a creative or curious mind. Innovation is something that changes the life of the customer. It changes the life of the customer in some way, or the world in which the customer experiences things. That‟s an innovation. Dr. Arno Penzias Former VP & chief Scientist at Bell Labs Winner of the 1978 Nobel Prize in Physics
  • 20. “Thrift is the New Cool” “We are no longer in a Starbucks economy. We are in a Rust-belt economy with consumers looking for value at every turn. And I don‟t believe we will ever go back.” Warren Buffett Feb, 2009
  • 21. Technology That Matters contribution vs consumption
  • 22. The Bleeding Edge of What Matters!
  • 23. “I believe that a popular, thirty-year notion that the U.S. can evolve from being a technology and manufacturing leader to a service leader is just wrong. Real engineering was traded for financial engineering. In the end, our businesses, our government, and many local leaders lost sight of what makes a nation great: a passion for innovation. Jeffrey R. Immelt, Chairman & CEO GE February 2009
  • 24. “To this end, we need an educational system that inspires hard work, discipline, and creative thinking. The ability to innovate must be valued again. We must discover new technologies and develop a productive manufacturing base. Our trade deficit is a sign of real weakness and we must reduce our debt to the world. GE will always invest to win globally, but this should include a preeminent position in a strong U.S. People come to GE because they understand there is more to life than making a buck. People come here because they want to make a difference, and never has this been more important than it is right now. Jeffrey R. Immelt, Chairman & CEO GE February 2009
  • 25. WHAT WE DO MATTERS
  • 26. UR CORE PURPOSE What we do matters Some wireless companies only see their customers as an opportunity, at Cricket, we see a responsibility. A responsibility that challenges the norms of the industry so we can offer smart choices that fit our customers‟ lives and deliver those choices with respect. Our purpose and passion is simple Create coveted communication products that all our communities deserve and can afford.
  • 27.
  • 28. What Next: Real Tech Dreams from the Middle • Know Who You Are: Person, Company, Brand • Have an Authentic POV and Purpose . . . Movement • Pursue Relevant Innovation vs Extreme Invention • Responsibility to Community . . . - Neighborhood, San Diego, America, Global • Partner, host interns, foster community conversations • Have Courage and Patience to do “What Matters”. What You Do Matters . . .