Questionnaire And Questionnaire On The Questionnaire

Questionnaire And Questionnaire On The Questionnaire
Summary of respondents For the purpose of the study, the questionnaire was prepared to collect some background information of the participants in
this survey. It will help to identify the respondents and how the samples seem to be. But for the reason of anonymity, there is no comprehensive
information about respondents. It is agreed to make the respondents information in anonymous throughout the study, and not used any other purpose,
other than academic. To achieve that purpose the questionnaire was prepared to get some meaningful, hence collect very basic information of
respondents background. To get the maximum, and quality data sample used the fresh graduates from ordinary level of schooling. Those respondents
have high impact and a potential way to get the view for this survey. At the same time, the questionnaire was prepared in second most commonly used
language (English) to communicate with school leavers and middle–aged people across the country. The information that was collected from
participants very from, age, sex, educational qualification and the bank that they most frequently used to get services. These will illustrate whether the
respondents are fitted into the survey. The total number of valid respondents are 180, there is no invalid or missing sample. Among the total 180
participants in the survey total number of male participants are 88, that covers 48.9% of the total. And 92 respondents are female and that is 51.1%.
(Chart) When considering the age
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Construct Questionnaire
Construct Questionnaire Part 1
Dawn Carlton
Psychology 245
August 10, 2015
Tracy Masiello
Construct Questionnaire Part 1
I chose motivation as my construct because I am very curious at what drives people and keeps them on track to reach goals, deadlines, and thing of this
nature. Motivation of course is not something that can be measured, nor could it possibly measured accurately. First motivation can be defined in
multiple ways to different people. Internal and external influences that fuel desire and energy in people to be continually involved and faithful to a job,
role or subject, or to make an effort to attain a goal. Motivation results from the interaction of both conscious and unconscious factors such as the
strength of desire ... Show more content on Helpwriting.net ...
Ultimately it would need to be broken down in many sections and even further than just intrinsic and extrinsic motivation. I think on a higher level if
I were to really gain an accurate measure of motivation on academics it would require much time and man power. I think it would also need to view
and measure learning strategies because not all students learn the same or in the same pace. Motivation is a very valuable construct that can be very
beneficial in all aspects of life. I find that motivation is hard to come by for some when it comes to academics and that is why I chose this construct
within this dimension of academics. Although I was able to come up with questions to help test or measure motivation, I almost feel that I could have
better more confined questions if given more time to provide. Due to motivation being so vast within the academic community, I think there are better
findings that could come from more critical questions in finding the motivation from students academically. I know that each construct can have a
continual and ongoing study and that the research is forever something that is done. Just like what motivates people, people are always changing and

The Importance Of Nurses Reading And Critiquing Research...
The purpose of nurses reading and critiquing research about the nursing field is to gain a better understanding of the research topic and to evaluate if
this research will be effective in every day practice. Nursing is always evolving and changing, so it is important to keep up to date research on certain
methods and practices used in the healthcare field.
Article Summary Infection control and precautions is a major aspect when working in the health care field. Nurses and all other healthcare
professionals should be properly educated regarding infection control techniques and precautions. This research study conducted by Chia–Jung Wu,
Glenn E Gardner and Anne M Chang, measures Taiwanese nursing students' capability to handle infection control in terms of knowledge, application
skills and confidence. From the review of literature and previous studies, data revealed that there is a sufficient lack in knowledge regarding infection
control procedures, however these prior results tend to be unconvincing due to only being relatable to certain groups and populations. Throughout this
study, a cross sectional survey was used for the research of fourth year nursing students in a five year program in Southern Taiwan. The demographics
of the students were studied along with three different scales measuring knowledge, application and confidence. The data was collected from a
self–administered questionnaire given out at the different campuses. The results from this study were based off

Questionnaire
Chapter 5 QUESTIONNAIRE DESIGN AND SCALE DEVELOPMENT
Naresh K. Malhotra, Georgia Institute of Technology
Introduction
This chapter describes the importance of a questionnaire and presents the process for developing questionnaires and observational forms. Guidelines for
questionnaire construction are provided at each stage of the process. In addition, commonly used scaling techniques and use of questionnaires in
experimentation are discussed and the design of observational forms is presented.1
What Is a Questionnaire?
A questionnaire is a formalized set of questions for obtaining information from respondents. The overriding objective is to translate the researcher's
information needs into a set of specific questions that ... Show more content on Helpwriting.net ...
There are exceptions to this rule. Filler questions may be added to disguise the purpose or sponsorship of the project. For example, in brand studies, a
researcher may include questions about the full range of competing brands so that the respondents won't know who is sponsoring the study. Early in the
interviewing process when the researcher is attempting to build a relationship with respondents and capture their attention, a few easy–to–answer
neutral questions may be helpful. At times, certain questions may also be repeated for the purpose of assessing reliability or validity.
Are Several Questions Needed Instead of One?
In some cases, two questions are better than one. However, asking two questions in one is not the solution. Consider the following question:
"Do you think JC Penney offers better variety and prices than other department stores stores?'' (Incorrect)
A "yes" answer will presumably be clear, but what if the answer is "no"? Does this mean that the respondent thinks that JC Penney does not offer
better variety, that it does not offer better prices, or that it neither offers better variety nor better prices? Such a question is called a doublebarreled
question because two or more questions are combined into one. To avoid confusion, these questions should be asked separately,
178

178
"Do you think JC Penney offers better variety than other department stores?'' "Do you think JC Penney offers better prices than other department
stores?''

Bigger Johnson
Question 1 In the framework of the management–research question hierarchy following steps can be developed to solve current dilemma (Cooper
& Schindler, 2006): * Dilemma: use of publication reader service cards has been gradually declining which questioned efficiency of its
advertisements' to provide necessary information. * Research questions: conducing a research study about efficiency of reader service cards use
would be a reasonable action that are available for taking advantage in the situation. * Investigation questions: in order for a manager to decide about
further use of reader service cards, evaluation of all methods should be carried out to get deep insight about their relative effectiveness. * Management
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Therefore, based on this information appropriate original sample sizes were selected. On the negative side, even after pilot studies, questionnaires
contained certain limitations, including lack of details about expected outcomes of the study, better structure of questions, etc. Question 6 In order to
digitize collected data and make it in the convenient form that can be used in the statistical analysis the data has to be coded appropriately. The most
suitable way to code the data would be assigning numerical values to the options of answers in the multiple choice questions. Since there is a
possibility of more than one answer to every question, then it would be right to construct number of variables equal to the number of options to
questions 1–4 and 7. These variables will contain 2 numeric values, one will correspond to the case when respondent marked this option and another
will indicate he didn't mark this option. Variable corresponding to questions like 5a, 6, and 8–11) will contain different numeric characteristics, each
corresponding to the available option. Finally, answers from the open question 5b will be directly digitized to the answer sheet. Hence, the data in this
form can be easily analyzed with the help of statistical software. Question 7 Given that manager is interested in the efficiency of reader service cards,
then research report should set its focus on this issue. The only reported finding of the survey

In-Class Reflection
Highlights of my activities:
As a part of the required activities for the course EGR9220 "Teaching in Higher Education Practicum" at Villanova University, I have had the
opportunity to teach a few sessions for CEE2105 for fall semester 2017, supervised by Dr. David Dinehart. On Wednesday November 1st, I recorded
two lectures to be posted on the blackboard and viewed by students prior to their in–class session on the following Friday and Monday. I received the
PowerPoint slides for those recorded session from Dr. Dinehart, however, added certain material to them with his consent. In particular, I added a
nine–step problem solving procedure to be implemented during in–class sessions, 37 and 38. The total duration of the recorded sessions was about 26
minutes. The first recording was titled "Centroids of the composite areas", and the second recording was titled "Centroid of composite areas, lines, and
volumes".
On Friday November 3rd, I instructed two in–class problem solving sessions from 8:30' AM to 9:20' AM, and from 9:30' AM to 10:20' AM, both on
the topic of centroids of composite areas. From the two in–class sessions, the second session was recorded and posted on the blackboard webpage as
well. The problems and solutions for both sessions were provided by Dr. Dinehart, and per his request, I tried my best to comply with his formatting in
writing of the material on the touchscreen. At the end of both sessions, questionnaires that were previously designed by myself were

The Questionnaire And The Questionnaires And Review Of...
This study employed the survey research method, and used the technique of interviews to complement the questionnaires and review of documentary
sources. The questionnaire was structured to a five point Likert scale, where strongly agree was assigned 1 point, agree was assigned 2 points,
neutral was assigned 3 points, disagree 4 points and strongly disagree 5 points. Descriptive study design was adopted in conducting this research
study. Descriptive research is the process of collecting data so as to test hypotheses or in order to answer questions regarding the current status of the
variables or subjects in the study which is very useful as the respondents were given enough time to respond to the questionnaires without any
interference whatsoever or manipulation (Williams, 2007; Ary et al., 2009). The descriptive study included survey and fact finding enquiries. This is
the most preferred research technique as it provides a more generalized outcome of the study population. Thus this design was considered most useful
for generalizing the research findings (Sindhu, 2012).
The literature used in this study was obtained from original articles retrieved from online databases, including but not limited to the EMBASE
database, the Cochrane Library and the Psych INFO. The search for the articles was conducted by using the keywords 'police', 'policing', 'racial
discrimination', 'police recruitments', 'academic grades' and 'minority groups' to make sure that the search included all

Marketing Research For Lufthansa Technik Malta
Executive Summary
Recognising the various sources of sustainable competitive advantage is an important area of study. This report reminds all managers of the importance
and value of research. Managers should value timely information and act on such information. Experience and assumptions are not enough. Managers
need to gather as much intelligence as possible to ensure that they make the most efficient, effective and productive decisions for their organisation.
This report provides an analysis and evaluation of how research can help Lufthansa Technik Malta achieve and sustain competitive advantage. This
report also investigates how competitive advantage affects organisational performance. Lufthansa Technik Malta must progress with the marketplace,
and the only way of doing so is by having a continuous flow of information and intelligence. This can only be provided by research. It is therefore
concluded that research can help Lufthansa Technik Malta maintain and improve the business. Introduction
Several companies strive for a competitive advantage, but very few understand what it is, how to achieve it and how to actually sustain it. ... Show more
content on Helpwriting.net ...
Business market research is the process of collecting data to determine whether the service will satisfy the needs of customers. With effective market
research, Lufthansa Technik Malta can gain invaluable information about the marketing, the competitors, the customers, and economic changes. Market
research will enable the company make informed choices, thus helping to develop a successful marketing strategy. It is used to identify and define
market targets, opportunities and problems. It generates well founded marketing objectives. Market research assists in the formulation of marketing
strategies and evaluates the success of these marketing

Questionnaire And Questionnaire On Fitness Apps
Method 1: Survey / Questionnaire
Our first method is being able to gauge our market/group of individuals on what type of
fitness apps they used. Below is a list survey questions we provided in order for us to see what
people know about fitness apps and also showcases the use of social media.
List of Survey Questions asked:
в—Џ Name:
в—Џ Age:
в—Џ Male/Female
в—Џ How often do you exercise in a week?
в—Џ Have you ever used an app for exercising?
в—Џ What type of app did you use to exercise?
в—Џ What have you used the fitness app for? (Select all that apply)
в—Џ Have you used any type of social media?
в—Џ What social media do you use most? (Select all that apply)

в—Џ How long do you use social media in a day? (Estimate the number of hours you
use in a day)
The questions above are multiple answered questions that our surveyees were able to choose
from. For a full version of the survey there is a link below.
The data was collected in various ways. One way is through online form via Google
Forms template sent via email or Social Media. There are also print forms that other surveyees
wrote on and those were transcribed through the Google Forms template.
Method 2: Small Interview
Alongside the survey, we also gave out several questions in the form of a small interview.
From the 26 individuals who were surveyed, there were about 20 individuals who also took part
in the small interview. Below is a list of the questions we used for the interview portion.
List of

The Development Of Restaurants Industries
Executive Summary
The development of restaurants industries has taken place in modern times of 1900 's. Customer satisfaction includes things that is done for the
comfort and improvement of customers and is provided over the price paid for the food. Satisfying customers helps in maintaining the morale of
restaurants which would help to retain the customers for longer duration. The satisfaction need not be in providing quality food but also in improving
services given to customers. Customer satisfaction includes providing quality foods at reasonable price.
The study of customer preferences towards restaurants is conducted in the regions of Manipal, and Udupi region with an objective of understanding
the customer's frame of mind with respect to the restaurants and their opinion about services offered and also to measure their level of satisfaction.
The research was conducted with help of both primary and secondary data. Primary data was collected with the help of a structured questionnaire and
personal interview with the customers and secondary data was collected through magazines and reliable sources of internet. The whole research
focussed on finding out whether the services provided by the restaurants owners could satisfy the customers.
The findings from the study are presented in the form of charts, graphs and tables. Suggestions are given based on findings from the study of
restaurants for further improvement in the service offered in restaurants. However there is

The Effects Of Stress On Our Lives
ROUGH DRAFT
Brenna Lawrason #5687561
Stress is something that people are experiencing everyday based off things occurring in our everyday lives. Stress is different for everyone depending
on what kind of situation it is brought upon which could vary from school work, family issues, personal problems etc. The questionnaires entitled
Social Readjustment Scale (Miller & Rahe, 1997) and the Lifestyle and Habits Questionnaire (Dinzeo, T.J., Thayasivam, U., Sledjeski, E.M., 2014) to
determine what leads to high stress levels in our lives. In the questionnaire, it describes a range of life changing events ranked from highest to lowest
levels of stress. This study that was created in 1965, their purpose was to build on the 43 original events by adding an additional 44 events to the list.
The events were duplicated the number of events to minimize possible errors in the experiment with the overall goal to see how a group of people
could relate to similar life changing events.
High Levels of stress have a direct correlation with unhealthy behaviours affecting how our bodies work and function. When stress is presented to
people, they begin to engage in unhealthy behaviours and activities, which lead to habits that is found to decrease in overall health. Stress within
College students is examined quite extensively to see what causes them stress, and what kind of health issues is brought upon them. In the article
entitled " Stress at college: Effects on health habits, health status and

Data Gathering Essay
Research is a vital tool for education. It is research that gives us the ability to accurately observe broad pools of student, respond to data, and thus
become better educators. Without research, we wouldn 't be able to have great standard curriculums. But as I learned in this section, research is
complicated, detailed, and often labor intensive.
There are many ways to gather information. Each of the many data gathering techniques has their own pros and cons. Understanding the many different
types of data gathering is important, as it keeps us flexible and ready to enact effectively upon any situation. These types of data gathering techniques
include interviews, questionnaires, and surveys.
Although interviews are not always economic and possible to conduct on broad numbers of students, they are probably my favorite type of data
gathering technique because they are personal and therefore much more likely to be accurate. The process of interviewing involves an interviewer
sitting down with an interviewee to ask questions. The questions and responses can be more complicated than those of other techniques such as tests or
questionnaires. This is due to the ability of the interviewee to answer in more complicated terms due to the barrier of transmission being so low. It
only takes talking for the interviewee to communicate the info. This is opposed to the writing of the questionnaire or the way a student is restricted to
only a few number of responses on a test. Also, an

Collection of Information for Systems Analysis Essay examples
A critical part for systems analysis is the collection of information. From the very beginning, analyst need to understand the information systems that are
currently in use. Besides, analyst has to find out expectations of users about how they prefer to improve the current systems and organizational
operations with the new or replacement information systems. Last but not least, analyst will need to discover how users feel about the new or
replacement information systems. There are many techniques for collecting these information. Face–to–face interviewing and self–administered
questionnaires are two main techniques among them. This report is about a comparison of face–to–face interviewing and self–administered
questionnaires.... Show more content on Helpwriting.net ...
The form of questionnaire could be through telephone, mail or even email in this day and age. The following part will discuss advantage and
disadvantage for face–to–face interview and questionnaire. After that, a recommendation will be given for which techniques should be used to collect
feelings of staffs'.
1.2Advantage and Disadvantage of face–to–face interview
According to Holbrook, Green and Krosnick (2003, p.79), face–to–face interview is known for its high–quality. Kendall and Kendall (2006, p.110)
argue that an a question–and–answer format is used for information gathering interview which is a directed conversation with a specific purpose. In
fact if we want to understand why we need to choose interview as a select technique, we need to find out what we can get from the interview. One
thing that we can get from the interview is the opinions of the interviewee and his or her feelings about the system, organizational and personal goals,
and informal procedures for interacting with information technologies. The truth is that opinions maybe more important and more revealing than
facts. An example can be given as asking the owner of a traditional store who has recently implement an online store how many customer has
complain and need to refund who deal through Web transactions each week. She replies:" About 20 to 25 a week." Then you may discover that the
average is only 10.5 per week. A conclusion will

The Advantages Of Questionnaires
Questionnaire
Questionnaires are usually used to gather accurate information from a group of people relating to a particular topic. It is an easy and reliable way to
collect data from large samples. This method has been used to collect data from students, teachers and parents. It includes both closed–ended and
open–ended questions. It allows participants to answer questions more honestly as their identity is not revealed and their opinions are kept anonymous.
Advantages of using questionnaire for this study
1.I can get access to the opinions of majority of students concerned to answer my first research question
2.Teachers are sometimes busy, so it is convenient to use questionnaires to answer my second research question without taking too much of their
precious time. So this method saves time.
3.It is not possible to get ... Show more content on Helpwriting.net ...
Interview was carried out with two rectors from Keats College but it was a short and brief one due to their workload.
The questions used for the interview consist of both closed–ended and open–ended questions so as to direct the respondents towards the relevance of
the survey. With this method, it gives me the opportunity to clarify some points and rephrase the questions in case there is misunderstanding of any
information. (Interviewed question in Appendix 6)
3.7.4 Advantages of doing interview
Interviews supply useful information concerning someone perception, thus, helping to understand individual feelings and why they hold such
opinions concerning a topic. Moreover, more explicit questions can be asked and it gives us the satisfaction of obtaining good reaction from
interviewee since all doubts are cleared and the wordings are more precise. Consequently, the responds obtained are more accurate since there is no
risk of one's opinions of being manipulated by other person related to the survey.
3.7.4 Existing

How Appropriate Were The Various Sampling Design Decisions?
Describe the sampling strategy. How appropriate were the various sampling design decisions?
Sampling strategy is a focus on a smaller group to determine the conclusions of the larger population (Cooper & Schindler, 2014, p. 338). In this
instance, the McMahon Group employed both focus groups and mail surveys as strategies to gather information and the dual approach produced
relevant and valuable data for researchers.
Flexible and inexpensive, focus groups consist of six to ten participants (Hartman, 2004, p. 408). Additionally, a moderator guides the discussion
among its panel members that allows researchers to observe real–time verbal responses and nonverbal cues (Hartman, 2004, p. 402; Cooper &
Schindler, 2014, p. 160). Focus groups moderators also have the ability to introduce new ideas to gain a greater understanding of concerns from
respondents (Hartman, 2004, p. 402). However, a concern with focus group is the lack of anonymity due to the face–to–face participation.
Also cost effective, the mail surveys specifically targeted the members and their spouses. Postal surveys can target specific people (necessary for the
member and spouse data collection), and allow respondents the ability to answer the survey at their leisure. On the other hand, mail questionnaires are
a slower data gathering method as compared to internet surveys (Hoonakker & Carayon, 2009, p. 359). Similarly, the possibility of response–based
error may occur if respondents do not correctly

Sampling And Non Random Sampling
Sampling
As the population of this study was the Indian SMEs in Europe which were thousands in numbers; it was notpractical to reach all of them within the
timeframe available to complete this dissertation. This made it inevitable to undertake sampling. Sampling is undertaken in order to select units or
members that are representative of the population. There are mainly two kinds of sampling namely probability and non–probability sampling (Sekaran
and Bougie, 2009). A probability sample is a sample in which every element of the population has a known and equal likelihood of being selected.
Non probability sample is any sample in which little or no attempt is made to get a representative cross section of the population (Lamb et al. 2013).
This study made use of non–random sampling. A non–random sampling method is one where each member of the population does not have a known
or calculable non zero probability of being selected (Marchevsky, 2000). The response rate of the questionnaire was low as expected at 26. 08 %. Of the
46 companies which were sent, only 12 completed questionnaires could be collected. A request forinterview was also sent to these companies of which
only three gave permission and with whom interviews were conducted.
Research Ethics
Research ethics specifies the way the researchers' ought to conduct themselves while conducting scientific research (Shrader–Frechette, 1994). As this
research involved the participation of humans, it was important to let them

Surveys and Experiments
Introduction Surveys and experiments can prove to be an extremely valuable tool that organizations can use to gain pertinent information. In order to
effectively utilize these tools firms must pay careful attention to the design, methodology, and ethical issues of the experiment chosen. Among these
issues are variables in conducting experiments with human subjects, design elements affecting the accuracy of the experiment, and questions of
methodology. The information below addresses each of these concerns and describes how experiments can become a valuable tool for organizations to
plan for the future. Question 9.4 – Ethical Problems in Conducting Experiments with Human Subjects After choosing the experimental design, the...
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Additionally, it would be important to ensure that one person can take the survey once. If the website saw that the same IP address re–entered the site,
the survey would not be presented. A random assignment of participants to take the survey would also reduce the amount of repeat surveys. The
researcher should determine beforehand how many positive responses from the survey would indicate an effective advertisement. Now that the
experiment has a design established, it needs participants and a reporting structure (Cooper & Schindler, 2014). In order to not affect the entire
population entering the site, the experiment could use a random assignment of participants for each survey Question 10.5 – Choosing a Survey Method
Choosing a survey method requires comparing data needs against the advantages and disadvantages of the methods available in each situation (Cooper
& Schindler, 2014). Personal interviews, telephone surveys, and self–administered questionnaires all have positives and negatives in the amount, style,
and timeliness of information provided. Therefore, in order to obtain the needed data, the advantages and disadvantages of each method should be
considered, such as in the examples to follow. Residents' Views on Living in a New Subdivision A telephone survey would be the best method of
obtaining information from residents of a new subdivision

Self Help Group Of Rural Assam
SELF–HELP GROUP OF RURAL ASSAM AND ITS ROLE IN WOMEN EMPOWERMENT
Dr. Polee Saikia1
1 Associate Professor, Department of Education, Gauhati University, Assam, India.
ABSTRACT:
Women empowerment is a universal issue. Women empowerment refers to the creation of an environment for women where they can make decisions
of their own for their personal benefits as well as for the society. It refers to increasing and improving the social, economic, political and legal strength
of the women, to ensure equal right to women and to make them confident enough to claim their rights. The overall development of the nation remains
as a paradox until and unless the women got empowered. The under privileged rural women are still far from empowerment. Unemployment, illiteracy
and low social recognition made them so. Presently the self–help groups that mushrooming in different corners of rural Assam have been creating
opportunities for women to be empowered. Here in this study an attempt has been made to study whether the rural women got scope to get empowered
by getting engagement in self–help groups. 40 women from 04 self–help groups, 13 literate and 27 illiterate women were taken as sample for the study.
To collect first hand data self structured questionnaire and self structured interview schedule were prepared by the investigators. Percentage was used to
analyze data.
KEY WORDS :
Empowerment, self–help group, Kamrup (R).
INTRODUCTION:
The position of the women in the society is one of the

Quality Measurement Tool : Evaluating Patient Satisfaction...
Quality Measurement Tool Evaluating patient satisfaction shows that there is a link between employee attitudes and patient satisfaction scores
(Ransom, Maulik, Nash & Ransom, 2012). If employees are unhappy or dissatisfied, it is difficult to conceal this when interacting with patients and
other staff members. The primary reason for evaluating employee satisfaction is to attempt to identify the problem and try to resolve them before
an impact on patient care can be seen (Ransom et al., 2012). There are two main types of surveys to evaluate employee satisfaction; interviews and
questionnaires (Ransom et al., 2012). Interviews may be more advantages as they allow the interviewer a chance for follow up questions, but run the
risk of receiving untruthful answers due to a lack of trust. Questionnaires allow the same survey to be admitted to a large group of people, however
these too can create fear in employees of being identified. Questionnaires must be careful of how questions are worded as to not be misinterpreted
(Ransom et al., 2012). The Quality Measurement Project The goal of this project is to identify the source of Radiology employee satisfaction or lack
thereof. A shortquestionnaire will be sent out electronically to allow anonymity to allow freedom in answers. There should be core questions related to
general satisfaction, from salary, management, to job satisfaction (Rea & Parker, 2014). Questions should be asked in different ways to facilitate a
legitimate

Advantages And Disadvantages Of Electronic Survey
In this part I will go through the questionnaire layout and construction. Then I will define the electronic survey and its advantages and disadvantages.
In fact, there is no strong theoretical base for questionnaire design. All researchers have their own way born out from their experience and other
previous researchers' experience. Moreover, "Questionnaire design is more of an art than science" (Oberski, 2015, p. 1).
The questionnaire is defined as "a document containing serious of questions and other types of items designed to solicit information appropriate to
analysis" (Babbie, 1990, p. 377). In our daily work we used the questionnaire as a tool for collecting information to justify and explain cases,
knowledge, and behaviors on target group. Questionnaire design is very crucial and important part of the research because inappropriate questionnaire
will misleads the research result. Indeed, we used questionnaire in our daily life to satisfy our queries in in another format. For example, we ask
questions in different events like when we want to pay something. The use of questionnaire in research is somehow similar to that in our daily life. It
constructed to collect information or answers related to the research issue for ... Show more content on Helpwriting.net ...
The online survey is the cheapest survey method. No need to pay for printing questionnaire, no cost for developing the questionnaire and telephone
interviews. Also, no cost of additional workers to collect and analyze data. The time needed for completing the online survey is on average two–thirds
shorter than that of traditional research methods as the information gathered automatically (smith et al. 1986). Also. It is quicky and easy to analyse
like google Drive. You can develop your survey and the data will analyzed automatocly. Electronic survey easy to use for researchers, participants and
also to style as you

The Choice Of Data Collection Methods Used
Conducting research is an imperative part of growing and shaping knowledge. Research is defined as aa systematic process undertaken with the
intention to make new discoveries and enhance knowledge {{97 Saunders,Mark N.K. 2015;}} In the context of management, research can be
conducted across all discipline including human resources, marketing, operations and even finance. It contributes to our understanding of business
practices, business dynamics and also our consumers. {{94 Bryman,Alan 2015;}}
My intention in this essay is to explore management research article and evaluate the choice of data collection methods used. I will examine the data
collection process and how the methods adopted worked effectively to help the researcher achieve ... Show more content on Helpwriting.net ...
{{99 Tam,Steven 2016;}}
The final research article is a comparative study exploring the cross–cultural behaviour differences amongst Arab and Chinese consumers. More
specifically the researcher aims to test Hofstede cultural dimension framework against two groups of consumer complaints in hotels among these two
different nationalities. {{100 Jahandideh,Behrouz 2014;}}
In my first article, the researcher made use of a self–administered survey as the primary data collection method. An important part to the survey design
is the selection of a sample. In this study, the researcher opted for non–probability sampling whereby the population is conveniently available to the
researcher and all possible subject and variable are invited to participate. This sample was sourced from online marketing agency – Amazon
Mechanical Turk {{98 Zhang,Tingting(Christina) 2017;}}
A screening question initiated the survey. The purpose of this was to ensure that Generation Y consumers were targeted. The survey itself consisted of
pre–set standardised questions and was segmented into three parts. The first batch of questions asked the participants to evaluate the degree to which
mobile technology formed a significant part of their life. The middle section of the survey was based on a standardised scenario. This was used to
prompt responses in the final section of the survey. Ultimately, the goal of the scenario section was to get the

Evaluation Of A Report On The Audit
Methodology
The audit will be conducted on an approximate 4 wards, these wards comprise the individuals most likely to be 'high risk' and in need of a 'red tray',
such wards include:
1.Stroke ward
2.Elderly ward
3.Rehabilitation ward
4.Paediatric ward
The data for the audit will be collected from patients and ward/nursing staff in these wards. The data will be collected from 95% of the patients in each
ward and 95% of ward staff in each ward. The data will be collected via 3 different sources:
1.95% of the patients in the 4 selected wards will be distributed a qualitative questionnaire to identify patient views on the RTS, & to see if the RTS is
being properly implemented (See appendix C). The data will be collected by the ... Show more content on Helpwriting.net ...
However, the audit tools are reliable and can be easily repeated by others.
The observations of mealtimes (See appendix E) will be analysed by distributing the collected data on a bar chart; where the data can be interpreted
more efficiently by displaying the total numbers of patients who require assistance, receive assistance and receive red trays across all the observations
for breakfast, lunch and dinner.
The analysis of the patients questionnaire may be time consuming, as it's in paper format – meaning that the questions and respondent data will have to
be manually transferred into spreadsheet software, with each question assigned a column, and row for each person's answer, with each answer being
assigned a 'code'. Once all the data from each questionnaire has been entered in the spreadsheet; it should be checked for accuracy. The data can then
be transferred to a bar chart, to display the data, for simple analysis.
The ward staff questionnaire (See Appendix D) is quantitative and can be analysed by reading the questionnaires, putting them into categories and
assigning 'codes'. Though, this is a time–consuming method and highly subjective with the questionnaires having an increased risk of being interpreted
incorrectly.
Ethics & Confidentiality
One major ethical concern is to make sure informed consent is given by the patients to allow for (1) the conduction of observations on them during
mealtimes and (2) their participation in questionnaires. Patients

HRM 592 Week 5 Mini Paper
Walmart currently employees more that 2 million people worldwide in their more than 10,000 retail stores, strategically located in 27 different
countries worldwide (Walmart Inc., 2013). In 2012 the company reported earning well over 400 billion dollars (Walmart Inc., 2013; "Walmart
–
Refocus," 2006). Here in the third week of the needs assessment being conducted on behalf of our client Sams's Club a division of Walmart Inc., the
focus surrounds the collection and its analysis. Following the collection of data and a meeting was held with Sam's Club management and a
recommendation was made based on this analysis. The recommendations made was based on the findings generated from random customer satisfaction
survey, selection process for... Show more content on Helpwriting.net ...
Based on the employee surveys, workers feel overworked, undervalued, underpaid, unclear promotional pathway, especially females. The 2001
PeopleSoft employee data release by Walmart, shows that women are represented a disproportionately higher rate than males in positions that pay an
hourly rate, while men are represented at the higher salaried management positions (Drogin, 2003). Reevaluation of Walmart's training is necessary and
is supported by current research which finds that there is a link between training and expect organizational and human resource outcomes. Research
find that "that companies that conduct training are more likely to have more positive human resource outcomes and greater performance outcomes"
(Noe, 2013, p. 234). By determining who needs training, the skills and knowledge that needs to be taught, and the timeframe the training needs to be
completed in, the training can be tailored to meet the needs of the company as well as its employees. Organizational analysis "involves determining the
appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers for training
activities" (Noe, 2013, p. 114). Organizational analysis has determined that retraining needs to occur in several key areas. Training will be given to
managers, on improving communication, motivating and retaining employees through coaching and individual pathway development, with a

Research Paper On Job Stress
There are almost three billion people in this world who are employed on different positions in different organizations of the world. Their working
conditions like environment, work load, interconnectivity with coworkers etc are different but these employees faces one common issue during their
jobs that is Job Stress. Job Stress is perceived as a negative terminology which mostly employees all around the world tend to avoid. Stress is one of
the burning issues that organizations have to deal so that employees can comfortably produce quality work. Stress causes an imbalance in one's life
because it leads to depression and thus damages health, attitude and work behavior. Causes of stress are called stressors, which can be workplace
conflict, role conflict, role ambiguity and workload. In my research the main focus is on work load and interconnectivity with coworkers. Stress has
been defined in different ways over the years. Originally, it was conceived as pressure from the environment, then as strain within the person. The
generally accepted definition today is one of the interactions between the situation and the individual. It is the ... Show more content on Helpwriting.net
...
It is not always true that job stress always have a negative effect on employees' job performance. Some employees find job stress as their motivators.
They think that it is according to their personality and during their career they will learn a lot from their jobs.
The proposal of this research is that we should understand the differences that under what circumstances the employees tend to be positively affected
by the job stress and also understand the factors that impose negative effect on the job performance of the employees. After understanding these
differences the managers will be able to provide such conditions to their employees in which the productivity of the employees will be greater while
working under job

Cognitive Questionnaire
Recent studies have found that though there is solid evidence of Automatic Thought Questionnaire factorial validity in the western literature, support
from non–western exploration remains insufficient (Oei, 2008). In non–western culture, religion and cultural traditions may indirectly influence mental
distress, therefore, psychometric properties of a resource such as ATQ used in Malaysia should accommodate for behaviors and thoughts that differ in
the factor structure in western literature. Accordingly, it is hypothesized that valid and reliable cognitive measure would improve the theoretical and
empirical validity of the cognitive behavioral approach in Malaysia (Oei, 2008). One thousand and ninety Malay participants in four samples... Show
more content on Helpwriting.net ...
Furthermore, effective interventions depend on associated factors that influence treatment outcome. Cognitive therapy has been useful in intervention
for depression in various clinical settings, conversely, in Kuyken's study, (as cited in Elkin et al., 1989; Evans et al., 1992) rates of dropout, poor
outcomes, and relapse are just as significant (Kuyken, 2004). Therefore, hopelessness non–responsiveness early in therapy is a predictor of the eventual
outcome in contrast to hopelessness severity at intake (Kuyken, 2004). To support this claim, structured clinical interviews and psychological
assessments were conducted on 122 outpatients who were diagnosed with unipolar depression. All participants received recorded cognitive therapy by
diagnosticians and those tapes substantiated inter–rater reliability. Assessments of depression and severity of hopelessness were collected before
participants met with therapists. In this experimental design, clinical therapists individualized case formulation and treatment plans that both therapist
and client agreed upon. At the conclusion of therapy, patients' records to attain data regarding the length of, outcome, and the need for additional
treatment. In–turn, data analysis amplified findings of

Data Collection Tool Used For Information About Individuals
A survey is a process of obtaining information or a general view, examination, or description of something. It is a data collection tool used to gather
information about individuals. It has a variety of purposes and can actually be conducted in many ways. One of the ways is by printed questionnaire,
over the telephone, by mail, in person, by diskette, or on the web. However, the information is collected through the use of standardized procedures.
This is to ensure that every participant is asked the same question in the same way (uniform). It entails asking the participants for information in a
structured format. Notably, the participants being surveyed may be representing themselves or their organization depending on what is being asked.
They may also focus on factual information about individuals. Generally, surveys are standardized to ensure that they have reliability and validity. This
is very important so that the results can be generalized to the entire population. However, this paper will discuss the following questions/concerns based
on the survey questionnaire answered: my thought on the length of each survey instrument, my thought on the open minded questions, whether I
preferred completing the surveys or open ended questions, which methodology I believe is most useful in the examination of each variable/construct,
and how this experience might influence my research design.
My Thought on Length of Survey In my thought, the length of each survey

When The Experimenter Records The Response
respondent answers, and then the experimenter records the response). Lastly, there are a string of self–administered questionnaires that include
text–computer assisted self–interviewing (text–CASI, which are laptops having the question and answer), audio–computer assisted self–interview
(audio–CASI, same thing as text–CASI, except the questions are in audio format), and video–CASI (questions are in video format instead). (151–153)
Since many of the modes are related in some form or combination of visual, auditory, and touch, I will judge the benefits and disadvantages on five
dimensions: 1) interviewer involvement, 2) respondent interaction, 3) privacy measures, 4) "channels of communication," and 5) amount of
technological utilization (153).
Interviewer Involvement
The one distinct form that has no interviewer involvement is mail. Telephone has some involvement, but not as physical as the face–to–face interview.
The face–to–face branching of SAQs would still have some interviewer involvement as it would be primarily be delivered by the researcher. The
biggest disadvantage of having an interviewer present is the cost associated with it (i.e. training, supervision, support, etc.) (153). Another problem, that
may be associated with interviewer involvement are the effects it produces (i.e. answers toward gender behaviors, and the interviewer being of a
different gender may influence those responses). However, the cost of the interviewer still has some benefit as they can

Palmas Del Mar
CHAPTER 1
INTRODUCTION
Palmas del Mar History
What is now Palmas del Mar Conference Resort Hotel began as San Antonio Beach Resort in the late '60s. The resort had a salt–water pool and a
children's playground plus horseback riding, fishing, and boating as added attractions. Always free was a walk along the narrow break–water, an
activity that was fun, wet, and challenging, especially during stormy weather.
The main structure of the present club–house was constructed and new freshwater pools were built in the early '70s, supposedly so that the resort could
be rented out as a casino. The declaration of Martial Law in 1972 put an end to these plans and since the family was more occupied with real estate
developments than with managing ... Show more content on Helpwriting.net ...
These are employees of Palmas Del Mar Resort. The respondents of the researchers for this study are the employees of these establishments since they
are the ones who run the business, they certainly know if they practice TQM or not.
SAMPLING DESIGN Since this study aims to determine the Palmas Del Mar Resort that uses Total Quality Management, the research design used in
the study is comparative approach. This is to find out if Palmas Del Mar Resort are using different TQM practices. The methods used are
non–probability sampling method and purposive sampling technique.
RESEARCH INSTRUMENT The researchers chose survey questionnaires as a research instrument. The survey questions used in the study is acquired
through our team efforts. The researchers chose to use the said questions because it correlates with the study. Thequestionnaire is about the usage of the
TQM in their establishments. The questionnaire does not only ask about the TQM practices but also other activities that relates to TQM in improving
the products and services offered by the company. There are a total of 6 questions in the survey.
DATA GATHERING PROCEDURE Survey questionnaire was used as an instrument to gather data. The research procedures were divided into three
stages.
STAGE 1: Giving the letter and questionnaires to the respondents.
The researchers leave the

Essay On Remanufacturing In Nigeria
Remanufacturing has several advantages in today's business world; equipment's that are considered expensive are produced at an economical cost and
also makes for environmental friendly manufacturing. The aim of this study is to empirically investigate the major drivers for remanufacturing in
Nigeria. From the empirical analysis, it was found that factors which encourages remanufacturing are economic, environmental and social factors. The
methodology employed in this study is a questionnaire survey method, where the drivers for remanufacturing in Nigeria were empirically determined.
The study contributes to the body of knowledge on remanufacturing in Nigeria.
© 2017 The Authors. Published by Elsevier B.V.
Peer–review under responsibility of the organizing committee of GU 2016.
Keywords: Remanufacturing, remanufacturing drivers, Nigeria
1. Introduction
Remanufacturing has various definitions as found in literature, but what is common among all is the idea of product rebuilding [1]. A combination of
these definitions for ... Show more content on Helpwriting.net ...
Remanufacturing is practiced in industries like automotive, turbines, aerospace industry. A substantial amount of research has been carried out to study
various aspects of remanufacturing process [12, 13], benefits [14, 15], public attitudes and perception [16, 17] product design [18, 19]. The growth of
population and industrialization which has placed increasingly burden to the environment has led to importance of sustainable and environmental
processes which has increased in the fifty years, European companies are increasingly made responsible for collecting their End of life products and
adopting sustainable production and strategy of product recovery [20]. Steinhilper [3] observed and evaluated the suitability of products ideal for
remanufacturing and proposed eight different criteria as shown in the Table 1

Customer Service and Holiday Retreat Essay
Procedure
Read the case study. Your assessor will request that you analyse the data and material presented to make recommendations for changing the customer
service processes and culture.
Specifically, you are required to:
identify Brad's major customers
prepare a customer service policy for Brad's business
prepare a standard for handling complaints
prepare a work instruction for handling a complaint
give an example of how you would change an element of the customer service system in response to the complaint about the quality of the meals
outline how you would change the work culture in the kitchen
outline how you would evaluate the customer service Brad's Holiday Retreat gives in the future
design a customer ... Show more content on Helpwriting.net ...
They employ a full–time accountant, one full–time front office manager, one full time food and beverage manager, one full time chef, part–time front
office staff, kitchen staff, waiters, cleaners and a contract gardener. Casual cleaners, waiters and kitchen hands are 'on call' to help cope when there are
increased customer demands.
Rosemary helps out in the office and looks after the telephones and administration when the receptionist has a break or goes to lunch. All customer
service issues are handled by Rosemary and she certainly gives feedback to everyone in the business, including Brad, if there are customer service
issues to be resolved.
Customer base
Brad's Holiday Retreat customer base is currently 60% domestic tourist and 40% international. The domestic side of business is equally divided
between travel agent booking and online/telephone bookings. The international business is almost exclusively online/telephone bookings. Although the
return is better, these customers are the most demanding. About 60% of revenue comes from room costs; the remaining 40% comes from meals (10%),
drinks (15%) and tour operations (15%).
Customer satisfaction
'Customer Satisfaction Guaranteed' is on all of Brad's advertising material and business cards, so Rosemary and Brad like to ensure that satisfaction is
what the customer

Questionnaire On The Consumer Behavior Of Aldi
Assignment 2B
Questionnaire–Reflective Report
Asma Amjad (s4202429) Nuwan Ramawickrama (s4433943)
5/22/2015
Contents
Introduction2
Justification for survey administration method3
Advantages and disadvantages of face to face survey administration4
Advantages4
Disadvantages4
Reflection of administration procedure5
Suggestion to improve the administration procedure5
Changes required in questionnaire for a larger group6
Key lessons learnt6
References7
Appendices8
Appendix 1– Final Questionnaire8 8 9
Appendix 2–Questionnaire Verification Sheets10 10
Appendix 3 – Completed Questionnaire 14
Introduction
In the current dynamic business environment stay align with the needs and demands of consumer is a challenge for the organizations as the changing

market trends provides a tough time to organizations and more specifically the retail companies. For the purpose of present report, a survey had been
conducted to evaluate the consumer behaviour of ALDI, which is a large retail store in Australia. The organizational management wanted to improve
the product and service quality for better customer service. For the purpose a survey has been conducted and some of the ALDI's regular shopper has
been asked to provide their responses by filling up the designed questionnaire. The responses have been recorded and evaluated to take further steps to
improve overall customer service by understanding their buying behaviour at ALDI. The findings of questionnaire

How Do Teenagers My Age Manage Their Time?
School: Queen's Royal College
Registration Number: 160046
Candidate Name: Jonathan Martin
Candidate's Registration No.:
Title of Study: Social Studies
Problem Statement– How do teenagers my age manage their time and to what extent does it negatively affect their academic performance?
Reason for selecting area of research– I want to perform this research to compare the way I Manage my time to how others, my age, manage their time
and see how their time management affects their academic performance. This problem affects me as I don't manage my time very well.
Method of investigation– I have used the questionnaire to pin point different areas of time management. There are sixteen (16) questions in this
questionnaire. The questionnaire should be used because it is easy to distribute, they can be distributed to a large number of people even if they are
dispersed, it is not costly to produce a large number of questionnaires, data can be easily summed up and it saves the researcher time since a large
number can be administered at the same time.
Questionnaire
Age:
Form: NeverAlmost neverSometimesRegularlyMost times
I put off tasks that are difficult or don't like.в ђ в ђв ђв ђв ђ
I use goal setting to decide which tasks I should work on.в ђ
в ђ
в ђ
в ђ
в ђ

I work late at night.в ђ

National Insurance Company Case
NATIONAL INSURANCE COMPANY1
Tom Kurtis, Manager of Customer Service for National Insurance Company, and his assistant, Jill Baxter were getting ready to analyze data collected
through a mail survey of a sample of National's customers.
The primary purpose of the survey was to ascertain how customers perceived National's quality of service and to identify areas for improvement.
THE COMPANY
National Insurance Company is one of the leading insurance firms in the United States. It serves over 10 million customers who have insurance
coverage from National for a variety of needs (e.g., home, health, auto, life). The company's customer base, after growing steadily for a number of
years, had started to erode during the past two years. Jack Driver, ... Show more content on Helpwriting.net ...
1
2
3
4
5
6
7
2.
When you have a problem National shows a sincere interest in solving it.
1

2
3
4
5
6
7
3.
National performs the service right the first time.
1
2
3
4
5
6
7
4.
National provides the services at the time it promises to do so.

1
2
3
4
5
6
7
5.
National maintains error–free records.
1
2
3
4
5
6
7
Empathy
6.

National treats you with care.
1
2
3
4
5
6
7
7.
National has operating hours convenient to all its policyholders.
1
2
3
4
5
6
7
8.

National has employees who give you personal attention.
1
2
3
4
5
6
7
9.
National has your best interest in mind.
1
2
3
4
5
6
7

10.
Employees of National understand your specific needs.
1
2
3
4
5
6
7
Continued
3
Exhibit 1 Continued
Tangibles
Strongly
Disagree
Strongly
Agree
11.
National has modern looking equipment.

1
2
3
4
5
6
7
12.
National's physical facilities are visually appealing.
1
2
3
4
5
6
7
13.
National's employees are neat–appearing.

1
2
3
4
5
6
7
14.
Materials associated with service (such as pamphlets or statements) are visually appealing at National.
1
2
3
4
5
6
7
Responsiveness
15.

Employees of National tell you exactly when services will be performed. 1
2
3
4
5
6
7
16.
Employees of National give you prompt service.
1
2
3
4
5
6
7
17.

Employees of National are always willing to help you.
1
2
3
4
5
6
7
18.
Employees of

Questionnaire On Teamwork
Effective Teamwork Questionnaire
Student's Name
University Affiliation
Date
Effective Teamwork Questionnaire
What are the characteristics of effective teams? How will you ensure your collaborative team works effectively?
Effective teams have traits that distinguish them from others. Although these characteristics might seem old fashioned, they have the impact of turning
each team member, and in effect, changing the entire group. The essential attributes are effectivecommunication and discipline. Members who
communicate with each other understand one another. Discussion will allow the leaders to understand the strengths and weaknesses of the members.
As such, delegation and the allocation of duties will be easy. The team members will also be able to encourage each other and the correct one another
when one of them makes mistakes. The other quality is discipline. A disciplined workforce that is geared to effective communicating and working
together is destined to succeed.
How will you deal with behavior that hurts your team's objectives?
As mentioned earlier, communication is ideal to see a team forge ahead. Effective communication will ease the tension that one might have about
particular people and ... Show more content on Helpwriting.net ...
At the start of the team, the members came together as a group that shared the same ideals. It also wanted to see the goals come to fruition. However,
more focus was shifted to tasks rather than building relationships. The members thought that the tasks would take care of the other part. However, both
old and new recruits have had a difficult time fitting in. There are some, who have even contemplated leaving. Inasmuch as they admire the zeal of the
team, they identify that it has no relationship that will hold them together in times of challenges. As such, the team agreed to come up with ways to
focus on the members and cast aside the tasks for a fleeting moment, for the sake of the

The Commercialization Of Sport At The United States...
The Commercialization of Sport According to Brad Austin (2015), the US university programs on athletics has created tangible links between the
authorities of the institution and the alumni group in two ways. One is legitimizing and codifying the alumni interest in men's and women's sports. To
do this, they even have provided alumni representatives in the athletic governing body. The second one, is the coordination of various alumni events
with the yearly homecoming events in the universities of the US. It has been found that the American leaders used to utilize these homecoming events
to rejuvenate the spirit and affinity among the people of the country during the decades of the early twentieth century. Thus, the universities were used
to get affected by this political interest. This political interest enhanced the initial steps towards commercialization of homecoming. Janet Harvey
(2000) has pointed out that in the last two decades the American homecoming events have witnessed a cultural transformation towards
commercialization. These transformations have long term impact on its audience. The entertainment packages are now much more an issue of
concerns in the mainstream media than the actual sports event. The popularity has been brought to a great extent by this hip hop culture through
commercialization. Contemporary cultural analysts are mostly concerned about analysing the impact of globalisation on the localised events like
homecoming game tailgate. The celebration

Making The Grumpy Old Man
Making the Grumpy Old Man Grumpier
Sometimes my kids call me "GOM". It stands for "Grumpy Old Man". I'm not really (I think), but certainly I verge on becoming a letters–to–the–editor
writer (actually I did once write such a letter, but you'll be pleased to know it was in response to some very misleading survey reporting).
Am I an old man? Well, I use punctuation when texting, I know the difference between a survey and aquestionnaire (they are NOT interchangeable
terms, people!), and I stopped drinking beer during focus groups 15 years ago. Heck, after a heavy day of qual interviewing the other day I only
managed half a pizza! (and who says 'heck' these days?).
But what, to quote the great philosopher Peter Griffin, really 'grinds my gears'?
It's crap research. I can happily debate sex, politics and religion, but rubbish research incenses me.
And unfortunately I see a fair bit of it. Because I get sent a lot of screen shots and Facebook messages from friends and family, saying "get a load of
this", with yet another dismal example of poor work. I've been given questionnaires and reports from clients too. I also see problems when completing
questionnaires myself – I'm on most of the online panels in NZ, and when I'm not screened out I get to see what my industry colleagues are up to – it's
a fantastic way to see research from a respondent's perspective.
(And what's with screening out market researchers anyway? We're consumers too, and if you're worried about other

Identify BradвЂ™s Major Customers Essay
identify Brad's major customers
prepare a customer service policy for Brad's business
prepare a standard for handling complaints
prepare a work instruction for handling a complaint
give an example of how you would change an element of the customer service system in response to the complaint about the quality of the meals
outline how you would change the work culture in the kitchen
outline how you would evaluate the customer service Brad's Holiday Retreat gives in the future
BSB40207 Certificate IV in Business
_____________________________________________________________________________________________
HCICSS Coordinate Implementation of Customer Service Strategies Student Guide v2.0 August 2010 Page 5
design a ... Show more content on Helpwriting.net ...
Brad's Holiday Retreat is a family business that is managed by Rosemary, a qualified accountant, and her partner Brad, who is a trained real estate
investor. They employ a full–time accountant, one full–time front office manager, one full time food and beverage manager, one full time chef,
part–time front office staff, kitchen staff, waiters, cleaners and a contract gardener.
Casual cleaners, waiters and kitchen hands are 'on call' to help cope when there are increased customer demands.
Rosemary helps out in the office and looks after the telephones and administration when the receptionist has a break or goes to lunch. All customer
service issues are handled by Rosemary and she certainly gives feedback to everyone in the business, including Brad, if there are customer service
issues to be resolved.
Customer base
Brad's Holiday Retreat customer base is currently 60% domestic tourist and 40% international. The domestic side of business is equally divided
between travel agent booking and online/telephone bookings. The international business is almost exclusively online/telephone bookings. Although the
return is better, these customers are the most demanding. About 60% of revenue comes from room costs; the remaining 40% comes from meals (10%),
drinks (15%) and tour operations (15%).
Customer satisfaction
'Customer Satisfaction Guaranteed' is on all of Brad's advertising material and business cards, so Rosemary and Brad like to ensure that

Questionnaire And Questionnaire On Customer Requirements...
4.1. Identify customer requirements
The customer is given a questionnaire and their responses are recorded in their own languages. SMEs may not immediately have knowledge or action
plans to meet the customer demands, but the requirements need to be documented in the same way that it was delivered by the customers. After which
the CRs can be organized hierarchically with no limit on the number of the hierarchical levels [3].
The customers are categorized as internal customers (e.g., stakeholders, managers, employees) and external customers (e.g., individuals who use SMEs
products or services). Ten customers can be selected to participate in the study. The customers can provide their viewpoints in free–form input on the
importance of different factors with sufficient guidance supplied to warrant constructive feedback collection. This is to avoid bias in obtaining CRs.
The variables addressed in the questionnaire are:
Good customer service (CR1).
Speed of service (CR2).
Facility Cleanliness (e.g., store, bathroom, parking lot) (CR3).
Perceived safe environment (e.g., well–lit environment both inside and outside the store including the parking lot) (CR4).
Offer promotion/discount (CR5).
Multiple payment options (e.g., cash, check, credit card) (CR6).
E–commerce and online presence (e.g., publish business information and offer product/service through a website or social media site) (CR7).
Pricing (e.g., reasonable price for product/ service) (CR8).
4.2.

Measuring Personality Traits with Eysenck Personality...
Targeted population, creator and history of assessment
Eysenck Personality Questionnaire (EPQ) test which is a third personality test created by Hans Eysenck and Sybil Eysenck at 1975 (Fiest&Fiest,
2008). Hans Eysenck (1916–1997) was born in Germany on March 4, 1916. Due to the persecution of jews he fled to England at the age of 18 and
here he became a famous psychiatrist. The Eysenck Personality Questionnaire built on the basic and successive improvement of Maudsley Personality
Inventory and Eysenck Personality Inventory which included extraversion (E) scale, nuerocitism (N) scale, and psychoticism (p) scale. The EPQ is a
self–reported questionnaire. Basically, EPQ can use to test every people because it possess adult and junior version to measures the personality traits
of adult and children and also also used for research purposes in a large population such as teenagers attending school. Moreover, EPQ can be involved
in larger studies aiming to measure, for instance; drug addiction, danger behaviour (Anton, Oscar & Luis, 2002).
TEXT BOOK
Reliability and Validity
Since the development of Eyesnckpersonality theory, numerous measures were developedto assess the varioustraits of personality. However, one of the
outcomeof this process has been a progressive increase in their length. This increase in length can be accounted for by the introduction of an additional
dimension of personality within Eyesnck's scheme (Eyesnck&Eyesnck, 1976) and by the psychometric principle that

Questionnaire And Questionnaire On The Questionnaire

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