User Acceptance Testing for Insurance Major

1. T r u s t t h e E x p e r t s
Crash Testing @Global Insurance
Challenges anticipated
• The time available for UAT was just about 4 weeks
• Apart from the multiple satellite systems, there were
different provincial regulations with distinct regulatory
interfaces, which added to the time pressure
• Multiple stakeholders had to bond as a single team, if
TGSL had to deliver within the stipulated timelines
• The planned implementation was to be a multi country
roll out in Asia with unique compliance and regulatory
changes from country to country
• Some of the screens of the application were entirely in
the local language
A leading global insurance company was all set to implement a multi-regional rollout of a range of consumer line products. This
necessitated the meeting of a crucial regulatory compliance within a very short timeframe. With the incumbent vendor having
developed cold feet, at short notice, Thinksoft Global Services Limited (TGSL) was called in as a preffered User Acceptance Testing
(UAT) partner.
Business Situation
With just a month left for going live TGSL reassured the insurer that the assignment would be completed well within the regulatory
compliance timelines. With its ready to use repository built through years of experience in the insurance domain TGSL was able to
help the insurer to meet the deadlines.
• A thin testing window would lead to a narrowed UAT
schedule
• Daily releases to the UAT environment could result in
numerous regression issues
• Involvement of multiple stakeholders spread across
different time zones; The leadership team from USA,
PMO from Singapore, IT team from Malaysia, Global
shared services team from the Philippines which
handled Data warehousing and few downstream satellite
systems, the development vendor from China and
regional business-user teams from the respective
countries
How Thinksoft helped
Project Scope
This involved testing for a multi country rollout of core insurance
applications for consumer line products covering the entire life
cycle of a Policy from Quotation, New Business, Endorsements,
Cancellation and Channel Management through Claims
Management for Auto Products. The scope also included
testing functionalities, which had a complex integration with
external systems including the provincial Insurance
Association, Payment Gateway, SMS Gateway, Subrogation
Interface and other downstream systems.

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Client Speak:
It is a pleasure to work with the Thinksoft team and beyond a
doubt the team’s domain knowledge is extremely good
Head Testing
Global Insurance Company
About Us
Thinksoft Global Services is an independent Business Assurance and Testing Specialist specifically focused on the financial sector and with a global presence in APAC, the
USA, Europe, Middle East and India.With a track record of over 12 million person hours in testing, the company has a 750 strong work force with delivery centres in Chennai,
Bengaluru and Mumbai, supported by local offices in New York, London, Dubai, Singapore, Brussels and Sydney.
Thinksoft is ISO 9001:2008 and ISO 27001:2005 certified and its offshore test center at Chennai, India, is PCI:DSS and BITS-AUP compliant according to industry standards.
For more details visit, www.thinksoftglobal.com
T r u s t t h e E x p e r t s
Thinksoft
Generic Repository
Thinksoft
Generic Repository
Customized Reusable
Test Assets
• Saving on effort with Thinksoft
ready to use repository
60%
• Shortened Design Cycle
• Reusability
20% 20%
= 100% Test Coverage
3 The TGSL team executed a compressed regression test pack for
the smoke test, which helped to identify very crucial functional
defects even before the actual testing had commenced.
Considering the reusability of the test design, test data was
mapped away from the test design document so that any change
in test data would not have an adverse impact on the nature of
test design. This significantly reduced the time taken for the
planning phase and in turn reduced the time and cost incurred
during planning.
3 This approach provided the flexibility to use the scenarios with
very many test data during the course of execution.
3 The engagement was completed within the agreed timelines.
3 With the creation of customized reusable test assets, the
insurer was able to reduce the cost & effort for the next regional
rollout, with the result that for the next country the number of
testers deployed came down to almost half the previous
number.
TGSL’s approach
A team consisting of a subject-matter expert, a test-manager
and some eight testers were involved in the engagement.
3 With the help of its ready to use test-repository consisting of a
functional checklist, business processes and functional test
cases, TGSL was able to identify the functional gaps in the
requirements of the customer within a week of commencing the
project.
3 The requirements were enhanced by filling the gaps and
ensuring 100% functional coverage.
3 In addition to the structured study of Functional Specification
Documents (FSDs), the planning phase involved intense
discussions with the respective stakeholders associated with
the project to understand the intricate business rules.
3 TGSL’s repository for non-life insurance was the base
document on which business rules, functionalities, region
specific rules and other requirements were customized.
Value Addition
• Use of Thinksoft generic test repository led to a saving of
60% on the test design cost
• The requirements provided by the insurer were compared
against the master functional list from the test respository
and the critical functional gaps to the extent of 35% were
highlighted.
• Regression test pack with nearly 30% of actual cases
ensured complete regression
The above approach resulted in a better Return of Investment
(ROI) and provided a superior customer experience.