1. Recommendation
Based on our analysis of the two restaurants, KLANG LEK BAK KUT TEH and RESTAURANT SENG HUAT
BAH KUT TEH, we have proposed a few recommendation on improving the competitiveness of each
business.
A. KLANG LEK BAK KUT TEH
Current area of improvement Recommendation
Restaurant hygiene There are many flies in the restaurant. It's an open air
restaurant so it's hard to getting rid of the existing
flies but areas around the kitchen and dining area
must be free from food debris and the bin lids must
tightly closed. Thus, while all the ingredients leave on
the table must covered with mesh food cover.
New coat of paint is needed
Restaurant owner should begin renovations on the
stall as the exterior of the restaurant looks old and
the colour of the signboard of the restaurant has
faded so it's hard to catch the attention of people
when passing by. Facade of the restaurant should
coated with bright colour so it will easily caught
people's attention to visit.
Limited dishes in the menu Restaurant chef should introduce new recipes and
dishes in the menu regularly, besides remaining the
original menu. It may attract a amount of customer
groups and bring more profit meanwhile increase the
popularity of the restaurant.

2. B. RESTAURANT SENG HUAT BAH KUT TEH
Current Area of Improvement Recommendation
Stuffy and cramped environment Restaurant owner should expand their unit in order to provide
more spaces and well-ventilated area to create a comfortable
surrounding for customers. Besides, installing air-conditioning
at the dining area is also recommend to provide a comfortable
environment for meals.
Treatments of employees
Employer is obliged to treat nicely to their employees. Even
though due to some of the poor employee performance,
restaurant owner shouldn't scold them heavily even in front of
the customer. Employees should treated with respect and it's
the company obligation.
Short operating hours
Restaurant owner could consider to extend the business
operating hours instead of starting from evening. Business
may start from lunch hour as it's a peak hour in the town