Program / Project Manager Resume March 2013

1. Theresa M. Palmer
Gilroy, California 1.408.460.6313 theresampalmer@gmail.com
NPI Technical Manager with a Masters in Project Management
Summary
 Experienced working in a high-volume, fast-paced, metrics-driven environment with the energy,
judgment, professional network, sense of humor, and the wisdom to help you run your business
effectively.
 Successful in bringing manufacturing jobs back to America with a net new revenue ($40M USD).
 Proven leader in managing over 100 personnel (employees and contractors) including remote and
offshore staff.
Work Experience
New Products Program Manager 2011 – Present
Celestica USA – San Jose, CA (via Adecco Contract Services)
● Program Manager for Celestica TAA assembly and build activity for the IBM Storwize product line. Lead the
Strategic Product Planning and Management for “Assembled in America”. These product components are
sourced both locally and in Asia, but substantial transformation takes place in the USA.
● Actively secured new business for Celestica - concentrating on the re-shoring of business from China to the USA
(in addition to the IBM account). This resulted in 40M of new revenue corporate wide.
● Provided Product Strategic planning on new and existing accounts, which provided significant revenue to
Celestica and a future revenue stream of over 50M.
● Launched and successfully completed four new programs in my 1st year with Celestica, from design, prototype,
pilot to production and end of life cycles including several consumer products. (Recognition letters available
upon request).
● Created a cohesive cross-functional team and executed a plan for a flawless transfer of products from Concept
to Launch. These included both Domestic and International products which required overcoming hundreds of
customs obstacles. This was especially evident working with component transfers between China and the USA.
● Coordinated and implemented the set up for the transfer of goods to the IBM designated Guadalajara HUB
warehouse for finished products. This entailed many customs regulations and extensive documentation.
● Successfully negotiated resolution for excess and obsolete liability by transferring material to other Celestica
sites, suppliers and customers.
● Achieved 99 % on time delivery, which exceeded our commit and the customers’ requirements.
● Consistently met and exceeded site MVA, budget and revenue targets.
● Plan, create and coordinate executive presentations both internal and to clients.
● Evaluate change readiness, create and manage change management plans.
● Develop and execute communication plans.
● Integrate with key customers on implementing new product introduction.
● Remove roadblocks and resolve issues that could compromise a clean introduction of the products.
● Plan product rollout and SCM, Test, and Production schedules.
● Create cost models and product pricing plan.
● Track NRE and Expenses related to the production of new products.
http://www.linkedin.com/in/terrympalmer

2. Theresa M. Palmer
Gilroy, California 1.408.460.6313 theresampalmer@gmail.com
Operations and HR Advisor 2009 – 2011
5Thought Solutions, Studio City, CA. http://www.5thought.com/
Collaborated with the company founder (Josh DiBianca) in establishing a new service company “5thought”.
● Provided strategic planning for business growth, which resulted in a 4X improvement.
● Performance advisor and mentor to CEO on all aspects of both Operations and HR.
● Developed and executed communication plans to be used throughout the company.
● Participated in new and current project implementation.
● Met billing and collection goals.
● Drove sales and contract negotiations for new business.
Chief Operations Officer / Chief Financial Officer 2008 – 2009
Intelligent Digital Solutions / Almadati LLC, Tucson, AZ. (no longer in business)
Responsible for building the practice by:
● Developed relationships with perspective and existing clients that resulted in increased revenue by over 200% in
the 1st Qtr and 300% in the 2nd Qtr. with new clients Delta Dental, Lockheed Martin, and Hitachi.
● Collaborated with the senior leadership team at Hitachi Data Systems on new system integration.
● Analyzed incoming financial and operational data for improved profits.
● Strategically planned for new business introduction and opportunities.
● Planned, created and coordinated executive HDS presentations.
● Disseminated critical planning information to our management team, consultants, and clients.
● Evaluated change readiness, Create and manage change management plans,
● Create and implement billing and financial goals for clients.
Project Manager - 2004 - 2008
Dan’s Hot Rod Shop (www.danshotrodshop.com) Gilroy, CA
Managed construction project for a 4,000+ Sq. foot commercial building and apartment. Completed all
aspects from initial concept and design to completed occupancy.
● Managed the design and plan review including site reviews.
● Managed all sub contractor negotiations and procurement, which resulted in the project coming in on time, at
budget, and with superior quality.
● Hired all contract employees (concrete, electrical, plumbing, general construction).
● Created all Accounts Receivable and Billing structures using QuickBooks online.
● Managed all personnel aspects including OSHA requirements and County Permits and Audits.
● Equipment procurement and installation (subcontractor installed).
Professional Development Manager 2001 - 2004
IBM Corp - Global Services Division, San Jose, CA
● Manager for IBM Global Services - SAP Application Development
● Customer relations with IBM sites worldwide – insure that this SAP upgrade has ZERO impact on the flow of
business for IBM.
http://www.linkedin.com/in/terrympalmer

3. Theresa M. Palmer
Gilroy, California 1.408.460.6313 theresampalmer@gmail.com
● Project/Program management for Area working with entire SJ IGS team.
● Create and Present Sr. management proposals in Executive review meetings twice weekly.
● IBM Campus Recruiting Manager - This involved extensive travel and recruiting - both at colleges (NIU, SJSU,
OSU, USF and Stanford) as well as professional recruiting.
● Managed 105 employees – a mix of permanent, contract, off shore and remote employees.
Sr. Project Manager - Manufacturing Software 1999 - 2001
IBM Corp. Storage Systems Division, San Jose, CA
● Led a $550M product release from Concept to Completion with a flawless launch.
● Sr. Project Manager responsible for all aspects of IBM's DFSMS Release 12 (z/OS).
● Conducted frequent Executive and Sr. Level Product overviews and Release meetings
● Evaluated change readiness, created and manage change management plans
● Drove project implementation to meet aggressive goals.
● Held frequent cross-functional team strategy meetings to insure multi-site integration.
Education, Training & Certification
George Washington University, Washington, D.C. Masters Certification in Project Management,
USF - BS in Human Resources and Organizational Behavior (in progress)
IBM Management Training and Development School, Extensive training with over 40 classes in Management, Auditing,
HR Law, Corporate Culture, and International studies. ITAR certified.
Professional And Technical Skills
NPI Personnel Management
SAP Microsoft Project Management, Word, Power Point,
Project Management Excel
ISO 9001, 14001 Google Apps - Mail, Drive and assorted tools
ITAR Certified Lotus Notes and Tools
Quality Assurance and Corporate Audits Matrix
College & Professional Recruiting
Languages
American Sign Language (Conversational)
English (Fluent - Full Knowledge)
Spanish (Basic - Familiar)
References provided upon request.
http://www.linkedin.com/in/terrympalmer