1. CASE STUDY
BROOK TAVERNER
ABOUT BROOK TAVERNER
Brook Taverner is one of Europe’s leading manufacturers and suppliers of quality clothing. Established in 1912, Brook Taverner is one of
the oldest and best-known names in the textile industry. They have grown significantly over the years by constantly reviewing what they
do and moving into new markets. The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver
the perfect finish to every garment.
TO THE FUTURE
Brook Taverner have a reputation for providing quality products and also providing excellent customer service. This is something they are
constantly reviewing and enhancing their online presence has been very important as part of their ongoing strategy.
Brook Taverner looked at ways to ensure their website offered customers new ways to interact - in real time - with their trained customer
service represnetatives. This was important to Brook Taverner as premium customer service is at the heart of everything they do.
K2C enabled them to engage with their customers in real
K2C Callback @ Brook Taverner time and also to show them around their website and offer
In order to maximise sales via their website and to offer customer service
them specific items with the use of the Page Share option.
to the increasing numbers of online visitors, Brook Taverner deployed the
K2C Callback service via permanent slide bar on every page and a pop-
up which appears at key times during the customer journey. The primary K2C worked with Brook Taverner to ensure that the pop up
reason Brook Taverner took the service was to capture orders from their designs fitted in with the look and feel of the website which
visitors to their website who without callback would have navigated away in turn engages the customer further.
from their site.
Innovative. Cost effective. Flexible.
www.klick2contact.com
Connecting Your Customers

2. “Klick2Contact have given us the ability to enhance our online offering and increase
our sales simply and cost effectively. As there were no set up fees we felt it was an
easy decision for us to try it and it took only a few days to set up on the site. Customer
satisfaction has improved through the use of K2C and our customers have commented
on the service and told us it is yet another example of Brook Taverner’s dedication to
innovation in customer service.” – Jason Scott, Managing Director. Brook Taverner
ABOUT KLICK2CONTACT
Klick2Contact is a cloud based, innovative and intuitive customer engagement solution that aims to
improve your customers experience when they explore, interact with and purchase from any of your
e-commerce websites, by offering real time voice, chat, video, or collaboration services.
 There are NO SET UP FEES.
 It is fast to implement with no intrusion into your IT infrastructure.
 You only get charged once you are using the service and engaged with your customers.
 You will have the full range of tools – such as Page Share or Co-Browse available in both
Klick2Callback and Klick2Chat
 K2C offers the ability to report on all aspects of the product so that you can analyse the call-
backs and chats with real time reports
 Multi-language option available
For more information please contact Mike Spencer on m.spencer@klick2contact.com
or call +44 (0) 1432 870528
.
www.klick2contact.com
Connecting Your Customers