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1) __________ is a multidisciplinaryfield devoted to understanding individual and group behavior,interpersonal
processes,and organizational dynamics.
A. motivation.
B. workgroup analysis.
C. performance management.
D. organizational behavior.
2) Scientific methods models link _________________ - presumed causes,with _________________ - outcomes,of
practical value and interest.
A. specific variables,contingencyvariables.
B. discovered variables,with undisclosed variables.
C. proven variables, non-proven variables.
D. independentvariables,dependentvariables.
3) From its scientific heritage,organizational behavior has developed all ofthe following EXCEPT:
A. an interdisciplinarybody of knowledge.
B. contingencythinking.
C. use of scientific methods.
D. an emphasis on finding the “one bestway” to complete a task.
4) In the context of the three importantlevels ofcultural analysis in organizations,the level referred to as __________
can play a critical part in linking people together and can provide a powerful motivational mechanism for members of
the culture.
A. observable culture
B. common culture
C. implicitculture
D. shared values
5) Three importantlevels ofcultural analysis in organizations are __________.
A. shared objectives,shared values,and shared mission.
B. explicit culture, implicit culture,and common assumptions.
C. observable culture,shared values,and common assumptions.
D. implicitculture,shared values,and common experiences.
6) Managers can modify the __________ ofculture,such as the language,stories,rites,rituals,and sagas.
A. visible aspects
B. oral aspects
C. verbal aspects
D. vocal aspects
7) According to the research conducted on the nature of managerial work,which ofthe following is false?
A. managers work atfragmented and varied tasks.
B. managers work with manycommunication media.
C. managers work long hours.
D. managers spend much time working alone.
8) Scientific methods models are simplified views ofreality that try to identify major factors and forces underlying real-
world phenomenon.
A. True

2. B. False
9) When it comes to ethics and morality, scholar Archie B. Carroll draws a distinction between __________.
A. immoral managers,amoral managers and ethical managers
B. amoral managers,ethical managers and moral managers
C. immoral managers,ethical managers and unethical managers
D. immoral managers,amoral managers and moral managers
10) __________ are importantto spotsince non-verbals can add insightinto whatis really being said in face-to-face
communication.
A. Mangled messages.
B. Merged messages.
C. Mixed messages.
D. Perceptual distractions.
11) The difficulties with cross-cultural communication are perhaps mostobvious with respectto __________.
A. geographic differences
B. lifestyle differences
C. language differences
D. religious differences
12) Which of the following statements aboutthe role of language in cross-cultural communication is NOTcorrect?
A. Members oflow-context cultures are very explicit in using the spoken and written word.
B. In high-context cultures,mustofthe message communicated mustbe inferred or interpreted from the context,
which includes bodylanguage,the physical setting and pastrelationships.
C. In low-context cultures,the message is rarelyconveyed by the words someone uses,with greater emphasis on the
“context” in which the words are spoken.
D. Australia, Canada and the United States have low-context cultures.
13) Each of the following is a characteristic ofhigh-performance teams EXCEPT:
A. high-performance teams have strong core values.
B. members ofhigh-performance teams have the right mix of skills.
C. high-performance teams turn a general sense ofpurpose into specific performance objectives.
D. high-performance teams have members who focus on individual effortand excellence.
14) __________ typicallywork with a target completion date and disband once their purpose has been fulfilled.
A. Teams thatrecommend things.
B. Teams thatreview things.
C. Teams that run things.
D. Teams that study things.
15) __________ mayexist at all levels of responsibility,from the individual work unit composed ofa team leader and
team members to the top management team composed ofa CEO and other senior executives.
A. Teams thatreview things.
B. Teams thatmake or do things.
C. Teams that run things.
D. Teams that evaluate things.
16) Suppose thata manager responds to a disagreementbetween subordinates by saying:“I don’twant to get in the
middle ofyour personal disputes.” This manager is using which conflict management style?
A. avoidance
B. unassertive

3. C. authoritative command
D. accommodation
17) Sheila is assertive and uncooperative in dealing with others during conflict.She goes againstthe wishes ofothers
and uses her authority to gain compliance.Sheila uses which conflict management style?
A. competition
B. compromise
C. collaboration
D. accommodation
18) Ken is being cooperative but unassertive with his employees during a conflictsituation.He tries to smooth over
their differences butit only produces a false sense ofharmonyamong them.Ken is using which
conflictmanagement style?
A. accommodation
B. compromise
C. competition
D. avoidance
19) Process theories focus on _________________.
A. when a person will reactto specific managementstyles.
B. who will be a more appropriate manager for an employee.
C. why a person decides to behave in a certain way relative to available rewards and work opportunities.
D. how a person will respond to types of leadership direction.
20) Contenttheories attemptto explain work behaviors based on _______________.
A. perceptions on-the-job.
B. pathways to need satisfaction and the influence of blocked needs.
C. the impactof individual ethics on business decisions.
D. the relationship between values and attitudes.
21) In the context of motivation, persistence refers to __________.
A. an individual’s choice when presented with a number ofpossible alternatives.
B. the differentneeds that an individual is trying to satisfy.
C. the amountof effort a person puts forth.
D. the length of time a person sticks with a given action.
22) Unlocking the full potential of teams and teamwork rich in diversity is one of the greatadvantages of high-
performance organizations.
A. True
B. False
23) Research indicates thatdiversity among team members rarelycreates performance difficulties earlyin the team’s
life or stage of development.
A. True
B. False
24) Which of the following statements aboutheterogeneous teams is notaccurate?
A. research indicates thatdiversity among team members rarelycreates performance difficulties earlyin the team’s
life or stage of development.
B. unlocking the full potential of teams and teamwork rich in diversity is one of the greatadvantages of high-
performance organizations.

4. C. diversity offers a rich pool of information,talent,and varied perspectives thatcan help improve team problem
solving and increase creativity.
D. heterogeneous teams have members who are diverse in demography,experiences,life styles,andcultures,
among other variables.
25) Job burnoutmanifests itselfas a loss ofinterestin and satisfaction with a job due to stressful working conditions.
A. True
B. False
26) Employee assistance programs are designed to provide help to employees who are experiencing personal
problems and the stress associated with them.
A. True
B. False
27) Stress is a potential source of both anxiety and frustration,which can harm the body’s physiological and
psychological well-being over time.
A. True
B. False
28) In today’s modern organization the base for power and politics rests on a system of authority. Which of the
following statements aboutlegitimacyregarding power is NOTcorrect?
A. in firms,the legitimacyof those at the top increasinglyderives from their positions as representatives for various
constituencies.
B. senior managers mayjustifytheir lofty positions within organizations byseparating themselves from stockholders.
C. in other societies,“higher authority” does not have a bureaucratic or organizational reference but consists ofthose
with moral authoritysuch as tribal chiefs, religious leaders,etc.
D. in U.S. firms,“higher authority” denotes those close to the top of the corporate pyramid.
29) Directives falling within the zone of indifference are __________.
A. obeyed.
B. subjected to severe scrutiny.
C. rejected.
D. subjected to slightscrutiny.
30) Which one of the following statements does NOTprovide an accurate description ofStanley Milgram’s
experiments?
A. the experimental results revealed that35 percentof the subjects subjected the “learner” to the maximum level of
shock and the remaining 65 percentrefused to obey the experimenter at various intermediate points.
B. the basic conclusion ofMilgram’s studies is there is a tendency for individuals to complywith and be obedient
to authority.
C. experimental subjects were instructed to give what they believed were successivelyhigher levels of electric shocks
to people who missed the word pairs
D. Milgram designed a series ofexperiments to determine the extent to which people obey the commands of
an authority figure, even if they believe they are endangering the life of another person.
31) A high-performing team can be created by communicating high-performance standards,having members spend
time together, creating a sense ofurgency, making sure members have the right skills,and rewarding high
performance.
A. True
B. False

5. 32) A high-performing team can be created by ensuring thatnew information is keptto a minimum and bygiving
negative feedback.
A. True
B. False
33) High-performance teams have strong core values that help guide their attitudes and behaviors in directions
consistentwith the team’s purpose.
A. True
B. False
34) Four of the CLT leadership dimensions are:
A. charismatic/value based,systematic,future orientation,performance driven.
B. implicit,explicit,specific,detailed.
C. autonomous,participative,driven, focus-oriented.
D. self-protective, autonomous,humane-oriented,team-oriented.
35) _________________ is often used in combination with vertical leadership.
A. shared leadership
B. individual leadership
C. organizational goal setting
D. power negotiation
36) All of the following statements aboutfull-range leadership theoryare true EXCEPT:
A. C. FRLT is fast becoming the mostcommonlyused leadership theoryused by organizations.
B. D. some scholars consider the FRLT as an approachthatcould serve as a general leadership model thatwould
trim or eliminate the numerous models now emphasized today.
C. B. the approach is builtaround revisions to Bass’ Multifactor Leadership Questionnaire.
D. A. the theory currently consists ofnine factors including five transformational,three transactional one non -
transactional factor.
37) Large systems tend to be susceptible to the boiled frog phenomenon,wherein managers fail to monitor their
environments,recognize the importanttrends,or sense the need for change,and consequentlytheir organizations
slowlylose their competitive edge.
A. True
B. False
38) Large systems tend to be susceptible to the __________,wherein managers fail to monitor their environments,
recognize the importanttrends,or sense the need for change,and consequentlytheir organizations slowlylose their
competitive edge.
A. impatience trap
B. immobilitytrap
C. proactive phenomenon
D. boiled frog phenomenon
39) The obvious organizational design response to uncertaintyand volatility is to opt for a more __________ form.
A. mechanistic
B. organic
C. centralized
D. bureaucratic