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Join us for a discussion of how we used a collaborative approach to technical services workflow analysis and successful redesign that involved staff at all levels. Karen Brown Letarte (Lyrasis), Nancy Sun Hershoff (Florida International University Libraries), and Rita Cauce (FIU Libraries) will share their perspectives on managing a collaborative reorganization process to streamline complex technical services operations for one library across two campuses, what they learned from the experience, and what the benefits have been to the library. This successful process integrated functions and brought closure to a number of previous efforts to address workflow inefficiencies. We hope to spark a lively discussion and plan to include ample time for audience questions, comments, and experiences.