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Allison Stewart
 Professional Portfolio
Personal Purpose
   Allison Stewart creates teams and facilitates
    success
   She leads others to excellence by creating an
    environment where one can accept
    challenge, confidently apply unique
    strengths, and grow personally and
    professionally. She engages others in a larger
    story of purpose.
   She models focus as she leads others to be
    creative, innovative, and take intelligent
    action
My Desire & Intent
My desire and intent for those I lead, influence & serve:

   That you experience an environment where excellence is a
    given, where you are committed to doing your best work
    and take ownership of your work

   That you, with me, create a community where we work
    together to create something greater than ourselves and
    take advantage of each person’s unique talents

   That you take advantage of a comfortable, safe
    environment as we tackle the ever changing technologies
    and business needs and continually grow personally and
    professionally
Background
   Organizational Leadership & Management in
    a variety of organizations
   Marketing expertise including writing press
    releases, creating marketing
    collateral, designing product and solution
    focused marketing campaigns and showing
    positive ROI on activities
   Event Planning including designing and
    leading workshops, lunch and learns, after-
    hours events and golf opens
Web Pages
http://www.bcti.com/meaningfuluse/
http://www.bcti.com/meaningfuluse/emrConsulting.aspx
http://www.bcti.com/BackupDisasterRecovery.aspx
http://www.bcti.com/VendorManagement.aspx
Press Releases
FOR IMMEDIATE RELEASE:

                         CONTACT:
                         Gina Galetti
                         Bailey Computing Technologies Inc. (BCTI)
                         (423) 283-0543 Phone
                         (423) 282-8887 Fax
                         ggaletti@bcti.com
                         www.bcti.com



                                                   BCTI Wins 2011 Top Sales Growth in U.S. Award

    110 KLM Drive        Johnson City, TN—BCTI, the region’s most progressive technology solutions provider, announced today
                         the company was awarded the 2011 Top Sales Growth Award in the United States from Ingram Micro’s
       Suite 8
                         VentureTech Network.
   Gray, TN 37615
                                                                                                                th       th
                         Presented at the VentureTech Network’s Fall Invitational in Las Vegas on October 18 , the 12 Annual
                         Spotlight Awards recognize Ingram Micro’s top performing members on a national level. Susan O’Sullivan,
                         Executive Director of Sales at Ingram Micro, presented the award stating, “This year’s winner is the true
    P.O. Box 1786
                         definition of “partner.” Their growth can be attributed to their ongoing data center build practice
Johnson City, TN 37605   expansion, … and their acquisition of a Healthcare partner that offers EHR Support Systems and PMS
                         Implementations. They continue to grow their business across all vendor lines. BCTI is known as the go to
                         partner for both Ingram Micro and Cisco in the state of Tennessee – tracking towards 200% growth this
                         year.”

                         “The BCTI team is honored to receive the 2011 VentureTech Network Top Sales Growth Award. When one
                         considers the hundreds of other outstanding IT organizations in the VentureTech Network, being
                         recognized as an Ingram Micro sales growth leader in North America is a major accomplishment.” said
                         Chase Boles, President of BCTI.

                         BCTI partners with technology market leaders including Cisco, Citrix, VMWare, and HP to provide
                         technology solutions to meet customer business needs. Recent projects include VoIP telephony
                         deployments, network and server infrastructure design and deployments, and healthcare EMR
                         implementations.

                         Our growth is due to excellent design and engineering, quality training, and excellent customer service.
                         Starting as a training company 25 years, BCTI has evolved into a full IT solutions provider providing our
                         customers services such as network design, implementation, and support for data and voice; project
                         management services with an emphasis in healthcare and meaningful use compliance; web and database
                         development; and applications and technical IT training.


                          About BCTI
                         Providing professional services since 1983, BCTI is the region’s premier provider of IT business solutions
                         and training solutions, including unified communications, development, training, and networking. This
                         level of expertise has been achieved by a continued devotion to staff education and by forming strong
                         partnerships with technology leaders such as Microsoft, HP, VMware, and Cisco. BCTI is a Microsoft Gold
                         Partner and is Tennessee’s leading Cisco solutions and equipment provider. For more about BCTI, visit
                         www.bcti.com or call 423-283-0543.



phone 423.283.0543

  fax 423.282.8887

  www.bcti.com
FOR IMMEDIATE RELEASE:

                         CONTACT:
                         Allison Stewart
                         Bailey Computing Technologies Inc. (BCTI)
                         (423) 283-0543 Phone
                         (423) 282-8887 Fax
    110 KLM Drive        astewart@bcti.com
                         www.bcti.com
       Suite 8

                                                 BCTI ADDS MARKETING COORDINATOR TO THE MIX
   Gray, TN 37615

                         June 18, 2008

    P.O. Box 1786
                         Gray, TN – Bailey Computing Technologies, Inc. (BCTI), Eastern Tennessee’s premier provider of IT
Johnson City, TN 37605
                         business solutions, is growing as it pursues new business avenues. As part of the expansion strategy,
                         BCTI has hired several new employees over the past few months including Allison Stewart as
                         Marketing Coordinator.

                         Allison Stewart, Marketing Coordinator, has more than 10 years experience providing business
                         support services. She most recently spent three years in El Salvador as a Municipal Development
                         Volunteer through Peace Corps. Allison enjoys the creative process of marketing and is excited to be
                         a part of BCTI. “BCTI’s focus on maximizing business productivity through unified communications
                         and training knowledge workers has allowed them to grow continually regardless of economic
                         conditions. BCTI helps area businesses stay competitive and become more productive. I hope to
                         help educate local business leaders on the benefits of the IT solutions BCTI can provide so that they
                         can focus on their core competencies,” said Allison.

                         She holds a MBA from ETSU and a BA in Political Science/Mass Communications from Emory & Henry
                         College. She recently moved to Johnson City, TN and is looking forward to becoming a supportive
                         member of the community.

                         About BCTI

                         Providing professional services since 1983, BCTI is the region’s premier provider of IT business
                         solutions, including unified communications, development, training, and networking. This level of
                         expertise has been achieved by a continued devotion to staff education and by forming strong
                         partnerships with technology leaders such as Microsoft, HP, and Cisco. BCTI is a Microsoft Gold
                         Learning Solutions Partner and is Tennessee’s leading Cisco solutions and equipment provider. For
                         more about BCTI, visit www.bcti.com or call 800-455-0543.




phone 423.283.0543

  fax 423.282.8887

  www.bcti.com
FOR IMMEDIATE RELEASE:

                         CONTACT:
                         Allison Stewart
                         Bailey Computing Technologies Inc. (BCTI)
                         (423) 283-0543 Phone
                         (423) 282-8887 Fax
                         astewart@bcti.com
                         www.bcti.com



                                                       BCTI Recognized by Microsoft
    110 KLM Drive
                         Johnson City, TN – BCTI announced today that the company has achieved a new Microsoft Gold
       Suite 8           Certified Partner Competency and Specialization: Unified Communications Solutions with a
                         Messaging Specialization. The specialization showcases their expertise in delivering IT solutions
   Gray, TN 37615
                         based on Microsoft Exchange Server.

                         BCTI has a long history of helping companies with their e-mail and messaging needs. “We have
    P.O. Box 1786
                         helped numerous companies deploy Microsoft Exchange Server to manage e-mail
Johnson City, TN 37605   communications and meet government compliance regulations from manufacturers to
                         healthcare organizations,” said Systems Engineer Mark Ison.

                         Microsoft Competencies are designed to help differentiate IT companies’ expertise in delivering
                         solutions. “The Unified Communications Solution competency simply highlights abilities we
                         have had for years and continue to expand. One of the benefits BCTI can offer is effectively
                         incorporating Microsoft unified communications technology with Cisco unified communications
                         technologies, which give our customers even greater communication tools such as voicemail
                         received in your e-mail inbox,” said BCTI President and CEO Chase Boles.

                         Currently, BCTI holds the following Microsoft Gold Certified Partner Competencies and
                         Specializations:

                             ·   Information Worker Solutions with an Office Deployment Specialization
                             ·   Learning Solutions
                             ·   Networking Infrastructure Solutions
                             ·   Unified Communications Solutions with a Messaging Specialization

                         BCTI achieves and maintains the Microsoft Gold Partner status and partner competencies and
                         specializations by following the strict guidelines and standards Microsoft designed to ensure
                         quality of service and knowledge.

                         About BCTI

                         Providing professional services since 1983, BCTI is the region’s premier provider of IT business
                         solutions, including unified communications, development, training, and networking. This level
                         of expertise has been achieved by a continued devotion to staff education and by forming
                         strong partnerships with technology leaders such as Microsoft, HP, and Cisco. BCTI is a
phone 423.283.0543
                         Microsoft Gold Learning Solutions Partner and is Tennessee’s leading Cisco solutions and
  fax 423.282.8887       equipment provider. For more about BCTI, visit www.bcti.com or call 423-283-0543.
  www.bcti.com
FOR IMMEDIATE RELEASE:

                         CONTACT:
                         Allison Stewart
                         Bailey Computing Technologies Inc. (BCTI)
                         (423) 283-0543 Phone
                         (423) 282-8887 Fax
                         astewart@bcti.com
                         www.bcti.com

                                               BCTI recognized by VMware as an Enterprise Partner

                         Johnson City, TN—BCTI announced today that it has been recognized by VMware, the leading
    110 KLM Drive        developer of virtualization software and solutions, as an Enterprise Partner. This achievement
       Suite 8
                         places BCTI among an elite set of information technology providers that have met the strict
                         training, testing, and lab requirements necessary to plan, design, deploy and support even the
   Gray, TN 37615        most complex virtualized environments.

                         BCTI has been a VMware partner for several years, and was previously a member of the less
    P.O. Box 1786
                         technical VMware Professional Partner program which is designed to meet small business
Johnson City, TN 37605   needs.     This advancement into the VMware Enterprise Program allows BCTI to design
                         specialized solutions for clients in the areas of server and storage consolidation, business
                         continuity and disaster recovery, test and development optimization, and virtualized desktop
                         environments.

                         “The VMware Enterprise Partnership uniquely positions BCTI to offer the high availability of
                         their critical computer systems along with significant cost savings. The decision to invest in the
                         training and staffing requirements of the Enterprise Partnership was part of our dedication to
                         providing our customers the best technical solutions with the best return on their technology
                         dollar,” said Chase Boles, BCTI President and CEO.

                         As an Enterprise VMware Solution Provider, BCTI is constantly looking for ways to better serve
                         their customers’ needs, from the desktop to the data center, with the unique value VMware
                         virtualization products and solutions offer. With VMware, BCTI can design, deploy, and support
                         virtual business infrastructures that offer the highest levels of availability and responsiveness
                         for all applications and services. Customers can rely on this to reduce capital and operating
                         expenses, improve agility, ensure business continuity, strengthen security and go green.

                         In addition, VMware and Cisco entered into a collaboration agreement that unites their efforts
                         in joint development, marketing, customer and industry initiatives. Through integration of
                         networking and virtualized infrastructure, the companies intend to foster solutions for
                         enhanced datacenter optimization and extend the benefits of virtualization beyond the
                         datacenter to remote offices and end-user desktops. As one of the few companies to hold both
                         a VMware Enterprise partnership and Cisco Advanced Data Center Network Infrastructure
                         Specialization, BCTI can provide superior virtualization solutions for their customers.

                          About BCTI
                         Providing professional services since 1983, BCTI is the region’s premier provider of IT business
phone 423.283.0543       solutions, including unified communications, development, training, and networking. This level
  fax 423.282.8887       of expertise has been achieved by a continued devotion to staff education and by forming
                         strong partnerships with technology leaders such as Microsoft, HP, VMware, and Cisco. BCTI is
  www.bcti.com
                         a Microsoft Gold Partner and is Tennessee’s leading Cisco solutions and equipment provider.
                         For more about BCTI, visit www.bcti.com or call 423-283-0543.
FOR IMMEDIATE RELEASE:

                         CONTACT:
                         Allison Stewart
                         Bailey Computing Technologies Inc. (BCTI)
                         (423) 283-0543 Phone
                         (423) 282-8887 Fax
                         astewart@bcti.com
                         www.bcti.com



                         BCTI Renews Advanced Unified Communications Specialization from Cisco
    110 KLM Drive
                         Johnson City, TN—BCTI announced today that it has renewed the Advanced Unified
       Suite 8
                         Communications Specialization from Cisco. This specialization recognizes BCTI as an elite group
                         of channel partners that have the most in-depth technology skills and demonstrated customer
   Gray, TN 37615        success in selling, deploying, and supporting sophisticated Cisco Unified Communications
                         solutions. Since installing their first Cisco Voice over IP (VoIP) in 2004, BCTI has continuously
                         shown a progression in growth by successfully deploying unified voice, video, and data on a
    P.O. Box 1786        single IT network for customers in multiple locations throughout the world.
Johnson City, TN 37605
                         “As  a  Cisco  Advanced  Unified  Communications  Specialized  Partner,  BCTI’s  investment  in  the  
                         training required to provide integrated, collaborative and adaptive unified communications
                         solutions  rank  them  among  the  industry’s  most  qualified,”  said  Richard  McLeod, director of
                         unified communications for worldwide channels at Cisco.

                         Cisco’s   VoIP   solutions   combine   all   forms   of   business   communication   into   a   single,   unified  
                         solution that enables an organization to achieve more efficient communication, improved
                         business  processes,  and  increased  profitability.  Cisco’s  newest  solution,  Unified  Communication  
                         Manager Version 8.0, creates a unified workspace that includes every combination of
                         applications, devices, networks, and operating systems. This version improves mobility, reduces
                         deployment time, produces quicker ROI, lowers ongoing operational costs, improves business
                         continuity, provides a flexible network, supports policy based call-handling, improves cost
                         savings, and collaboration through extending unified communications capabilities outside the
                         organization.

                         The Cisco Advanced Unified Communications Specialization allows partners to focus on unified
                         communications market opportunities that require advanced product knowledge and the
                         ability to deploy solutions over multiple sites and geographies. Cisco Advanced Unified
                         Communications Specialized Partners like BCTI are specialists in building solutions based on the
                         industry-leading Cisco Unified Communications portfolio. These solutions include IP telephony,
                         video conferencing, integrated voice and web conferencing, mobile IP soft phones, and
                         voicemail/unified messaging.

                         For a free demonstration of the benefits of IP communications, contact BCTI at 423-283-0543.


                         About BCTI

phone 423.283.0543       Providing professional services since 1983, BCTI is  the  region’s  premier  provider  of  IT  business  
  fax 423.282.8887       solutions, including unified communications, development, training, and networking. This level
                         of expertise has been achieved by a continued devotion to staff education and by forming
  www.bcti.com
News Articles
Business Journal of the Tri-Cities
Business Journal of the Tri-Cities
Marketing
Collateral
Radio Ad Sample
Business Journal of the Tri-Cities
Yellow Pages
East Tennessee Medical News
Events
Events
   Unified Communications
   Backup & Disaster Recovery
   Taste of Technology
   Casino Night
   Golf Opens
   Exchange 2010
   HP Storage Area Networks
   Northeast TN Technology Council TechStar
    Awards
BCTI GOLF OPE 2012
             N
              Tri C it ies Go lf C lu b                              •     M ay 15, 20 1 2




Time:         May 15 at 10:00 AM                                         Prizes for the winning team
                                                                         longest drive, & closest to
Location: Tri Cities Golf Club                                           the pin!
              2354 Feathers Chapel Road
              Blountville, TN 37617
                                                                         Sponsored by BCTI & CISCO


        To RSVP, c all B CTI at (4 2 3 ) 2 8 3 - 0 5 4 3 o r r eg ist er o nline: w w w. b c t i. c o m / g o lfevent
                               Please RSVP b y Tuesd ay, M ay 8 , 2 0 1 2
BCTI is now offering peace of mind with SIRIS Data Protection. SIRIS Data Protection offers the best of both
worlds – ensuring your data is stored locally with easy restore capabilities and the security of offsite storage in a
secure cloud environment.

              TRADITIONAL BACKUP                                         BCTI BUSINESS CONTINUITY
When it comes to recovering data, tape failure rates are        Eliminates downtime in the event of a disaster by allowing
between 41-72%                                                  your business to fail-over to a secure cloud

                                                                Bring up and restore specific files or applications through a
Backup speeds are slower
                                                                remote web interface

                                                                Redundant backups in three different locations: local
High risk of human error due to manual administration           server or workstation, local BDR appliance and off-site
                                                                data centers

Potential for theft or loss of media                            Very low risk of corrupted backups or data loss

                                                                Full automation of backup process; very little management
Difficult to test a backup before a recovery situation occurs
                                                                needed

Time consuming and expensive to have copies of backups or       Off-site backups stored in SAS70 Type II data centers (most
have backups stored in more than one location                   secure rating possible)

                                                                Automated snapshots of backups are taken to ensure
Recovery process is established after a serious event occurs
                                                                backups were successful and can be booted at any time

                                                                Downtime after a disaster is reduced from days or hours
Limited options for encrypting data
                                                                to minutes or seconds

Can take hours, days or even weeks to get data back after a
                                                                Granular and Exchange Recovery Options
disaster

Only allows for sequential data access; no random access        Immediate access to files, applications and email even if
available                                                       the local appliance or server is down

Storing large amounts of data requires an equally large
                                                                AES 256 and SSL key-based encryption
amount of space

There is no backup for your backup with tape and disk
solutions. Even if data tapes/disks are secure off-site, if a   Cloud Solution ensures that even if the appliance is
disaster is severe, the original backup system may also be      destroyed, your data is protected
destroyed




  BCTI 110 KLM Drive, Suite 8, Johnson City, TN 37615 • (423) 283-0543 • www.bcti.com
BCTI SIRIS BACKUP PROTECTION SERVICE

              BCTI SIRIS SERVICE FEATURES:                     S500S      S1000S      S2000S      S3000S      S5000S      S10000S     S20000S     S40000S

System monitoring                                                                                                                              

Daily backup verification                                                                                                                      

Remote restoration service as needed                                                                                                           

Quarterly testing of primary site virtual machines                                                                                             

Quarterly testing of remote site virtual machines                                                                                              
BCTI Backup Maintenance
                                                                                                                                               
(includes labor and parts replacement)
Backup and store up to X locally                               500GB        1TB         2TB         3TB         5TB         10TB        20TB        40TB

Up to one year of encrypted off-site data archiving up to X    500GB        1TB         1TB         2TB         3TB         3TB         5TB         5TB

Run up to X virtual machines locally                             4           4           6           8           10          12          16          20
Run up to X virtual machines remotely
                                                                 4           4           6           8           10          12          16          20
(up to 30 days per year included)
Number of machines backed up to device                        Unlimited   Unlimited   Unlimited   Unlimited   Unlimited   Unlimited   Unlimited   Unlimited
Number of mailboxes supported
                                                              Unlimited   Unlimited   Unlimited   Unlimited   Unlimited   Unlimited   Unlimited   Unlimited
(Exchange Message Level Recovery)
Number of ShadowSnap Licenses                                 Unlimited   Unlimited   Unlimited   Unlimited   Unlimited   Unlimited   Unlimited   Unlimited

Data Deduplication                                                                                                                             

Snapshot verification of backups                                                                                                               
Complete Installation, Configuration, Registration and
                                                                                                                                               
Reporting Setup
SIRIS Deployment                                               $1000       $1500       $2000       $2500       $3750       $4750       $6000       $8000

Monthly Service:
                                                              $268/mo     $398/mo     $598/mo     $698/mo     $1298/mo    $1398/mo    $2498/mo    $2998/mo
(Minimum 1 year contract)
BCTI Technology Partners




110 KLM Drive, Suite 8 Johnson C TN 37615 • Phone (423) 283-0543 • www.bcti.com
                                ity,
Case Studies
Carson-Newman Goes Wireless
                                   Builds New Network Infrastructure
                                                                                                               September 19, 2008


Students gained more functionality as well as                          staff enjoy campus-wide wireless connectivity along
greater and faster access. They can use gaming                         with greater functionality. Plus the new wireless
consoles, have greater communication capabilities                      network is a great student retainment and
through multimedia applications such as the ability                    recruitment tool. The new network infrastructure
to use SKYPE, stream video to and from YouTube,                        and wireless infrastructure are a win-win for
and so forth. “While  Carson-Newman constituents                       Carson-Newman and its students. Mark Seagroves,
only   see   the   ‘tip   of   the   iceberg’   of   the   network     Director  of  Information  Technology  said,  “Students  
upgrade,   they   are   quite   happy   about   it,”   said            love our campus-wide wireless mesh network. I can
Kindred as he went on to explain the greater access                    leave  campus  each  day  knowing  it’s  unlikely  we’ll  
and increased throughput are much better and very                      have any network related problems, but if we do,
noticeable to users. “The  ‘coolest”  technology  for                  we have a partner (BCTI) just up the road we can
students is accessibility. The Internet is accessible                  depend  on.”
from every spot on the Carson Newman campus. A
student can walk from his or her room to class and                     Next Steps
never  lose  access,”  si d  S.  Engineer  Ban don  C x.
                     r
                     a            r             o
                                                                       One objective of the solution was to position their
The  ‘tip  of  the  iceberg’  Robert  Kindred  mentioned,              network with the ability to support new and
the greater functionality, is backed with great                        emerging technologies. “With  the  more  robust  and  
depth. The new wireless network is much more                           dependable network, we will be able to begin
secure than their past wireless hotspots were. BCTI                    consolidating servers and storage that were once
was able to install a system that would enforce                        isolated to specific locations. Currently we are
Carson-Newman’s   policy   that   anti-virus software                  implementing an access control system – complete
was installed, etc. Also, the network was designed                     with proximity cards and surveillance cameras –
so that core functions such as student records                         that will leverage the investment in the data
would be secure. In effect, BCTI designed and                          network. Other possibilities could include Voice
implemented two networks in one resulting in                           over Internet Protocol  (VoIP),”  si d  Kindred.  
                                                                             a                                         
maximum functionality for students and strong
prevention of a security breach of records.                            The network was designed to provide a foundation
                                                                       that would allow for a new converged network
Security                                                               paradigm. They can add new features as needed or
BCTI configured Clean Access software to monitor                       desired such as VoIP, storage over data network or
the network and ensure that any problems will be                       video and run them all on a single network. It will
found and dealt with quickly. The Clean Access                         reduce costs in the long run since they will not have
system is a key part of the network management                         to maintain multiple systems. As Carson-Newman
system. It ensures that anyone logging into the                        grows and adapts to new technologies, the network
system has adequate anti-virus software and is                         infrastructure can be expanded and upgraded to
essentially clean in order to have access to the                       meet their needs.
network.

Business Result
Carson-Newman is enjoying state-of-the-art
network infrastructure with faster speeds and
greater connectivity.  It is redundant, easier to
manage, and more secure. Students, faculty and
BCTI  110 KLM Drive, Suite 8 Johnson City

       BCTI  110 KLM Drive, Suite 8, Johnson City, TN 37615  (423) 283-0543  www.bcti.com
December 2008
                            Tusculum College Success Story
              Local College Upgrades Cisco VoIP system without a Hitch

Customer Profile                                         BCTI had to develop a way to migrate the college’s
                                                         complex phone system configuration while keeping the
Founded in 1794, Tusculum College is the oldest college existing system online. There were several approaches
in Tennessee. The wooded 160-acre campus is located discussed. One option was to manually enter the data,
in Greeneville, Tennessee, and has an enrollment of      but it was quickly apparent it would take too much time.
more than 2600 students. Tusculum is affiliated with the Tusculum is a large institution with a large amount of
Presbyterian Church and offers both baccalaureate        data. The second option was to try to pull the relevant
degrees and the Master of Arts degree in education and information needed using SQL statements, but there
organizational management.                               was a fear that small bits of data could be missed.

Situation                                                 Sr. Engineer Brandon Cox developed a new, effective
                                                          method of migration, since there was no tool to upgrade
Tusculum College was one of the first colleges in the     directly from the old version to the newest version. Using
area to deploy Voice over Internet Protocol (VoIP) in     a server from BCTI’s lab equipment, Brandon loaded
2002. They purchased a Cisco Call Manager 3.2 server VMware and created an exact replica of Tusculum’s
and a Unity 3.1 server. The Cisco system provided many CallManager. Once the replica had been carefully tested
advantages and met Tusculum’s need to converge their to ensure that all data was intact, Brandon upgraded the
voice and data networks. It also allowed them the ability virtual CallManager to 4.0, then to 4.3, and finally to
to connect to their remote campuses in other cities in a  CallManager 6.1.2, taking time to verify the data after
unified manner, while reducing costs and administrative each upgrade. A similar procedure was performed for
demands. “The system was rock solid but after six years, the Unity server. This process allowed Tusculum to
it was time for an upgrade,” said Chris Summey,           upgrade from an unsupported version of CallManager
Assistant Director of Information Systems.                and Unity to the latest versions without taking the current
                                                          servers out of production.
BCTI strongly recommended that Tusculum deploy a
pair of redundant CallManagers as part of the new          Over Fall Break, BCTI installed the new Call Manager
design. The campus currently had only one server for       and Unity Server. Through careful preparation, the
the entire phone system which, if it failed, would cause   execution was simple. Since BCTI already had a virtual
issues across the entire campus. The next problem that     replica of Tusculum’s server, the engineers simply made
Tusculum faced was the need to upgrade from Call           a backup of the virtual machine and data, loaded
Manager 3.2 and Unity 3.1 to CCM 6.1.2 while               CallManager on the new servers, and easily restored the
incorporating Unity Voicemail 5.0 with Unified Messaging   data from the backup. They shut down the old server,
tied to the college’s Active Directory and Microsoft       turned on the new server, and everything worked. After
Exchange server. There was no direct upgrade ability       living through previous phone system upgrades with the
offered by Cisco, which created some difficulty. BCTI      local phone company Chris was a little nervous. “The
was selected to upgrade the phone system without           systems downtime was literally just a matter of minutes
losing valuable information while keeping downtime to      and then everything was back up and running with all
bare minimum. Everything had to be implemented in a        call routing working perfectly. I can’t say enough about
four hour window during the 2008 Fall Break, which         the professionalism, knowledge, and quality of work
meant a lot of preparation.                                provided by BCTI,” said Summey.

Solution                                                   Results

Upgrading from CallManager 3.2 and Unity 3.1 to            Tusculum received a new, fault tolerant, Cisco-
CallManager 6.1.2 and Unity 5.0 presented a challenge.     supported system without a single point of failure, and
First, Cisco does not have a migration pathway from the    without losing a single voice mail or phone call. Unlike
outdated software versions, recommending that all          before, all of Tusculum’s core call managing equipment
configurations be recreated from scratch on the new        is now fully supported. Phone users now experience
servers - a process that would take many hours and be      additional features such as the ability to receive voice
very costly to the college. Second, the Cisco voice        mail traditionally or via email. This system improves
solutions have been so successful and integral at          productivity by allowing staff, professors, etc to access
Tusculum that downtime had to be kept a minimum.           messages anytime and anywhere, thereby allowing them
                                                           to respond faster to messages for increased service, and
                                                           productivity.
    BCTI  110 KLM Drive, Suite 8, Johnson City, TN 37615  (423) 283-0543  www.bcti.com
Technical
Services
Recent Training
 2012 Cisco Partner Velocity Marketing
  Event, Las Vegas, NV
 2011 ConnectWise Training, Atlanta, GA
 2011 Ingram Micro VentureTechNetwork &
  Mastermind Participation, Memphis, TN &
  Las Vegas, NV
Contact Info:
 Allison L. Stewart
 allison.l.stewart@me.com
 423.292.3319
 LinkedIn:
  http://www.linkedin.com/in/stewartallison

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Allison Stewart's Professional Portfolio Summary

  • 2. Personal Purpose  Allison Stewart creates teams and facilitates success  She leads others to excellence by creating an environment where one can accept challenge, confidently apply unique strengths, and grow personally and professionally. She engages others in a larger story of purpose.  She models focus as she leads others to be creative, innovative, and take intelligent action
  • 3. My Desire & Intent My desire and intent for those I lead, influence & serve:  That you experience an environment where excellence is a given, where you are committed to doing your best work and take ownership of your work  That you, with me, create a community where we work together to create something greater than ourselves and take advantage of each person’s unique talents  That you take advantage of a comfortable, safe environment as we tackle the ever changing technologies and business needs and continually grow personally and professionally
  • 4. Background  Organizational Leadership & Management in a variety of organizations  Marketing expertise including writing press releases, creating marketing collateral, designing product and solution focused marketing campaigns and showing positive ROI on activities  Event Planning including designing and leading workshops, lunch and learns, after- hours events and golf opens
  • 11. FOR IMMEDIATE RELEASE: CONTACT: Gina Galetti Bailey Computing Technologies Inc. (BCTI) (423) 283-0543 Phone (423) 282-8887 Fax ggaletti@bcti.com www.bcti.com BCTI Wins 2011 Top Sales Growth in U.S. Award 110 KLM Drive Johnson City, TN—BCTI, the region’s most progressive technology solutions provider, announced today the company was awarded the 2011 Top Sales Growth Award in the United States from Ingram Micro’s Suite 8 VentureTech Network. Gray, TN 37615 th th Presented at the VentureTech Network’s Fall Invitational in Las Vegas on October 18 , the 12 Annual Spotlight Awards recognize Ingram Micro’s top performing members on a national level. Susan O’Sullivan, Executive Director of Sales at Ingram Micro, presented the award stating, “This year’s winner is the true P.O. Box 1786 definition of “partner.” Their growth can be attributed to their ongoing data center build practice Johnson City, TN 37605 expansion, … and their acquisition of a Healthcare partner that offers EHR Support Systems and PMS Implementations. They continue to grow their business across all vendor lines. BCTI is known as the go to partner for both Ingram Micro and Cisco in the state of Tennessee – tracking towards 200% growth this year.” “The BCTI team is honored to receive the 2011 VentureTech Network Top Sales Growth Award. When one considers the hundreds of other outstanding IT organizations in the VentureTech Network, being recognized as an Ingram Micro sales growth leader in North America is a major accomplishment.” said Chase Boles, President of BCTI. BCTI partners with technology market leaders including Cisco, Citrix, VMWare, and HP to provide technology solutions to meet customer business needs. Recent projects include VoIP telephony deployments, network and server infrastructure design and deployments, and healthcare EMR implementations. Our growth is due to excellent design and engineering, quality training, and excellent customer service. Starting as a training company 25 years, BCTI has evolved into a full IT solutions provider providing our customers services such as network design, implementation, and support for data and voice; project management services with an emphasis in healthcare and meaningful use compliance; web and database development; and applications and technical IT training. About BCTI Providing professional services since 1983, BCTI is the region’s premier provider of IT business solutions and training solutions, including unified communications, development, training, and networking. This level of expertise has been achieved by a continued devotion to staff education and by forming strong partnerships with technology leaders such as Microsoft, HP, VMware, and Cisco. BCTI is a Microsoft Gold Partner and is Tennessee’s leading Cisco solutions and equipment provider. For more about BCTI, visit www.bcti.com or call 423-283-0543. phone 423.283.0543 fax 423.282.8887 www.bcti.com
  • 12. FOR IMMEDIATE RELEASE: CONTACT: Allison Stewart Bailey Computing Technologies Inc. (BCTI) (423) 283-0543 Phone (423) 282-8887 Fax 110 KLM Drive astewart@bcti.com www.bcti.com Suite 8 BCTI ADDS MARKETING COORDINATOR TO THE MIX Gray, TN 37615 June 18, 2008 P.O. Box 1786 Gray, TN – Bailey Computing Technologies, Inc. (BCTI), Eastern Tennessee’s premier provider of IT Johnson City, TN 37605 business solutions, is growing as it pursues new business avenues. As part of the expansion strategy, BCTI has hired several new employees over the past few months including Allison Stewart as Marketing Coordinator. Allison Stewart, Marketing Coordinator, has more than 10 years experience providing business support services. She most recently spent three years in El Salvador as a Municipal Development Volunteer through Peace Corps. Allison enjoys the creative process of marketing and is excited to be a part of BCTI. “BCTI’s focus on maximizing business productivity through unified communications and training knowledge workers has allowed them to grow continually regardless of economic conditions. BCTI helps area businesses stay competitive and become more productive. I hope to help educate local business leaders on the benefits of the IT solutions BCTI can provide so that they can focus on their core competencies,” said Allison. She holds a MBA from ETSU and a BA in Political Science/Mass Communications from Emory & Henry College. She recently moved to Johnson City, TN and is looking forward to becoming a supportive member of the community. About BCTI Providing professional services since 1983, BCTI is the region’s premier provider of IT business solutions, including unified communications, development, training, and networking. This level of expertise has been achieved by a continued devotion to staff education and by forming strong partnerships with technology leaders such as Microsoft, HP, and Cisco. BCTI is a Microsoft Gold Learning Solutions Partner and is Tennessee’s leading Cisco solutions and equipment provider. For more about BCTI, visit www.bcti.com or call 800-455-0543. phone 423.283.0543 fax 423.282.8887 www.bcti.com
  • 13. FOR IMMEDIATE RELEASE: CONTACT: Allison Stewart Bailey Computing Technologies Inc. (BCTI) (423) 283-0543 Phone (423) 282-8887 Fax astewart@bcti.com www.bcti.com BCTI Recognized by Microsoft 110 KLM Drive Johnson City, TN – BCTI announced today that the company has achieved a new Microsoft Gold Suite 8 Certified Partner Competency and Specialization: Unified Communications Solutions with a Messaging Specialization. The specialization showcases their expertise in delivering IT solutions Gray, TN 37615 based on Microsoft Exchange Server. BCTI has a long history of helping companies with their e-mail and messaging needs. “We have P.O. Box 1786 helped numerous companies deploy Microsoft Exchange Server to manage e-mail Johnson City, TN 37605 communications and meet government compliance regulations from manufacturers to healthcare organizations,” said Systems Engineer Mark Ison. Microsoft Competencies are designed to help differentiate IT companies’ expertise in delivering solutions. “The Unified Communications Solution competency simply highlights abilities we have had for years and continue to expand. One of the benefits BCTI can offer is effectively incorporating Microsoft unified communications technology with Cisco unified communications technologies, which give our customers even greater communication tools such as voicemail received in your e-mail inbox,” said BCTI President and CEO Chase Boles. Currently, BCTI holds the following Microsoft Gold Certified Partner Competencies and Specializations: · Information Worker Solutions with an Office Deployment Specialization · Learning Solutions · Networking Infrastructure Solutions · Unified Communications Solutions with a Messaging Specialization BCTI achieves and maintains the Microsoft Gold Partner status and partner competencies and specializations by following the strict guidelines and standards Microsoft designed to ensure quality of service and knowledge. About BCTI Providing professional services since 1983, BCTI is the region’s premier provider of IT business solutions, including unified communications, development, training, and networking. This level of expertise has been achieved by a continued devotion to staff education and by forming strong partnerships with technology leaders such as Microsoft, HP, and Cisco. BCTI is a phone 423.283.0543 Microsoft Gold Learning Solutions Partner and is Tennessee’s leading Cisco solutions and fax 423.282.8887 equipment provider. For more about BCTI, visit www.bcti.com or call 423-283-0543. www.bcti.com
  • 14. FOR IMMEDIATE RELEASE: CONTACT: Allison Stewart Bailey Computing Technologies Inc. (BCTI) (423) 283-0543 Phone (423) 282-8887 Fax astewart@bcti.com www.bcti.com BCTI recognized by VMware as an Enterprise Partner Johnson City, TN—BCTI announced today that it has been recognized by VMware, the leading 110 KLM Drive developer of virtualization software and solutions, as an Enterprise Partner. This achievement Suite 8 places BCTI among an elite set of information technology providers that have met the strict training, testing, and lab requirements necessary to plan, design, deploy and support even the Gray, TN 37615 most complex virtualized environments. BCTI has been a VMware partner for several years, and was previously a member of the less P.O. Box 1786 technical VMware Professional Partner program which is designed to meet small business Johnson City, TN 37605 needs. This advancement into the VMware Enterprise Program allows BCTI to design specialized solutions for clients in the areas of server and storage consolidation, business continuity and disaster recovery, test and development optimization, and virtualized desktop environments. “The VMware Enterprise Partnership uniquely positions BCTI to offer the high availability of their critical computer systems along with significant cost savings. The decision to invest in the training and staffing requirements of the Enterprise Partnership was part of our dedication to providing our customers the best technical solutions with the best return on their technology dollar,” said Chase Boles, BCTI President and CEO. As an Enterprise VMware Solution Provider, BCTI is constantly looking for ways to better serve their customers’ needs, from the desktop to the data center, with the unique value VMware virtualization products and solutions offer. With VMware, BCTI can design, deploy, and support virtual business infrastructures that offer the highest levels of availability and responsiveness for all applications and services. Customers can rely on this to reduce capital and operating expenses, improve agility, ensure business continuity, strengthen security and go green. In addition, VMware and Cisco entered into a collaboration agreement that unites their efforts in joint development, marketing, customer and industry initiatives. Through integration of networking and virtualized infrastructure, the companies intend to foster solutions for enhanced datacenter optimization and extend the benefits of virtualization beyond the datacenter to remote offices and end-user desktops. As one of the few companies to hold both a VMware Enterprise partnership and Cisco Advanced Data Center Network Infrastructure Specialization, BCTI can provide superior virtualization solutions for their customers. About BCTI Providing professional services since 1983, BCTI is the region’s premier provider of IT business phone 423.283.0543 solutions, including unified communications, development, training, and networking. This level fax 423.282.8887 of expertise has been achieved by a continued devotion to staff education and by forming strong partnerships with technology leaders such as Microsoft, HP, VMware, and Cisco. BCTI is www.bcti.com a Microsoft Gold Partner and is Tennessee’s leading Cisco solutions and equipment provider. For more about BCTI, visit www.bcti.com or call 423-283-0543.
  • 15. FOR IMMEDIATE RELEASE: CONTACT: Allison Stewart Bailey Computing Technologies Inc. (BCTI) (423) 283-0543 Phone (423) 282-8887 Fax astewart@bcti.com www.bcti.com BCTI Renews Advanced Unified Communications Specialization from Cisco 110 KLM Drive Johnson City, TN—BCTI announced today that it has renewed the Advanced Unified Suite 8 Communications Specialization from Cisco. This specialization recognizes BCTI as an elite group of channel partners that have the most in-depth technology skills and demonstrated customer Gray, TN 37615 success in selling, deploying, and supporting sophisticated Cisco Unified Communications solutions. Since installing their first Cisco Voice over IP (VoIP) in 2004, BCTI has continuously shown a progression in growth by successfully deploying unified voice, video, and data on a P.O. Box 1786 single IT network for customers in multiple locations throughout the world. Johnson City, TN 37605 “As  a  Cisco  Advanced  Unified  Communications  Specialized  Partner,  BCTI’s  investment  in  the   training required to provide integrated, collaborative and adaptive unified communications solutions  rank  them  among  the  industry’s  most  qualified,”  said  Richard  McLeod, director of unified communications for worldwide channels at Cisco. Cisco’s   VoIP   solutions   combine   all   forms   of   business   communication   into   a   single,   unified   solution that enables an organization to achieve more efficient communication, improved business  processes,  and  increased  profitability.  Cisco’s  newest  solution,  Unified  Communication   Manager Version 8.0, creates a unified workspace that includes every combination of applications, devices, networks, and operating systems. This version improves mobility, reduces deployment time, produces quicker ROI, lowers ongoing operational costs, improves business continuity, provides a flexible network, supports policy based call-handling, improves cost savings, and collaboration through extending unified communications capabilities outside the organization. The Cisco Advanced Unified Communications Specialization allows partners to focus on unified communications market opportunities that require advanced product knowledge and the ability to deploy solutions over multiple sites and geographies. Cisco Advanced Unified Communications Specialized Partners like BCTI are specialists in building solutions based on the industry-leading Cisco Unified Communications portfolio. These solutions include IP telephony, video conferencing, integrated voice and web conferencing, mobile IP soft phones, and voicemail/unified messaging. For a free demonstration of the benefits of IP communications, contact BCTI at 423-283-0543. About BCTI phone 423.283.0543 Providing professional services since 1983, BCTI is  the  region’s  premier  provider  of  IT  business   fax 423.282.8887 solutions, including unified communications, development, training, and networking. This level of expertise has been achieved by a continued devotion to staff education and by forming www.bcti.com
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  • 31. Events  Unified Communications  Backup & Disaster Recovery  Taste of Technology  Casino Night  Golf Opens  Exchange 2010  HP Storage Area Networks  Northeast TN Technology Council TechStar Awards
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  • 33. BCTI GOLF OPE 2012 N Tri C it ies Go lf C lu b • M ay 15, 20 1 2 Time: May 15 at 10:00 AM Prizes for the winning team longest drive, & closest to Location: Tri Cities Golf Club the pin! 2354 Feathers Chapel Road Blountville, TN 37617 Sponsored by BCTI & CISCO To RSVP, c all B CTI at (4 2 3 ) 2 8 3 - 0 5 4 3 o r r eg ist er o nline: w w w. b c t i. c o m / g o lfevent Please RSVP b y Tuesd ay, M ay 8 , 2 0 1 2
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  • 39. BCTI is now offering peace of mind with SIRIS Data Protection. SIRIS Data Protection offers the best of both worlds – ensuring your data is stored locally with easy restore capabilities and the security of offsite storage in a secure cloud environment. TRADITIONAL BACKUP BCTI BUSINESS CONTINUITY When it comes to recovering data, tape failure rates are Eliminates downtime in the event of a disaster by allowing between 41-72% your business to fail-over to a secure cloud Bring up and restore specific files or applications through a Backup speeds are slower remote web interface Redundant backups in three different locations: local High risk of human error due to manual administration server or workstation, local BDR appliance and off-site data centers Potential for theft or loss of media Very low risk of corrupted backups or data loss Full automation of backup process; very little management Difficult to test a backup before a recovery situation occurs needed Time consuming and expensive to have copies of backups or Off-site backups stored in SAS70 Type II data centers (most have backups stored in more than one location secure rating possible) Automated snapshots of backups are taken to ensure Recovery process is established after a serious event occurs backups were successful and can be booted at any time Downtime after a disaster is reduced from days or hours Limited options for encrypting data to minutes or seconds Can take hours, days or even weeks to get data back after a Granular and Exchange Recovery Options disaster Only allows for sequential data access; no random access Immediate access to files, applications and email even if available the local appliance or server is down Storing large amounts of data requires an equally large AES 256 and SSL key-based encryption amount of space There is no backup for your backup with tape and disk solutions. Even if data tapes/disks are secure off-site, if a Cloud Solution ensures that even if the appliance is disaster is severe, the original backup system may also be destroyed, your data is protected destroyed BCTI 110 KLM Drive, Suite 8, Johnson City, TN 37615 • (423) 283-0543 • www.bcti.com
  • 40. BCTI SIRIS BACKUP PROTECTION SERVICE BCTI SIRIS SERVICE FEATURES: S500S S1000S S2000S S3000S S5000S S10000S S20000S S40000S System monitoring         Daily backup verification         Remote restoration service as needed         Quarterly testing of primary site virtual machines         Quarterly testing of remote site virtual machines         BCTI Backup Maintenance         (includes labor and parts replacement) Backup and store up to X locally 500GB 1TB 2TB 3TB 5TB 10TB 20TB 40TB Up to one year of encrypted off-site data archiving up to X 500GB 1TB 1TB 2TB 3TB 3TB 5TB 5TB Run up to X virtual machines locally 4 4 6 8 10 12 16 20 Run up to X virtual machines remotely 4 4 6 8 10 12 16 20 (up to 30 days per year included) Number of machines backed up to device Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Number of mailboxes supported Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited (Exchange Message Level Recovery) Number of ShadowSnap Licenses Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Data Deduplication         Snapshot verification of backups         Complete Installation, Configuration, Registration and         Reporting Setup SIRIS Deployment $1000 $1500 $2000 $2500 $3750 $4750 $6000 $8000 Monthly Service: $268/mo $398/mo $598/mo $698/mo $1298/mo $1398/mo $2498/mo $2998/mo (Minimum 1 year contract)
  • 41. BCTI Technology Partners 110 KLM Drive, Suite 8 Johnson C TN 37615 • Phone (423) 283-0543 • www.bcti.com ity,
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  • 45. Carson-Newman Goes Wireless Builds New Network Infrastructure September 19, 2008 Students gained more functionality as well as staff enjoy campus-wide wireless connectivity along greater and faster access. They can use gaming with greater functionality. Plus the new wireless consoles, have greater communication capabilities network is a great student retainment and through multimedia applications such as the ability recruitment tool. The new network infrastructure to use SKYPE, stream video to and from YouTube, and wireless infrastructure are a win-win for and so forth. “While  Carson-Newman constituents Carson-Newman and its students. Mark Seagroves, only   see   the   ‘tip   of   the   iceberg’   of   the   network   Director  of  Information  Technology  said,  “Students   upgrade,   they   are   quite   happy   about   it,”   said   love our campus-wide wireless mesh network. I can Kindred as he went on to explain the greater access leave  campus  each  day  knowing  it’s  unlikely  we’ll   and increased throughput are much better and very have any network related problems, but if we do, noticeable to users. “The  ‘coolest”  technology  for   we have a partner (BCTI) just up the road we can students is accessibility. The Internet is accessible depend  on.” from every spot on the Carson Newman campus. A student can walk from his or her room to class and Next Steps never  lose  access,”  si d  S.  Engineer  Ban don  C x. r a r o One objective of the solution was to position their The  ‘tip  of  the  iceberg’  Robert  Kindred  mentioned,   network with the ability to support new and the greater functionality, is backed with great emerging technologies. “With  the  more  robust  and   depth. The new wireless network is much more dependable network, we will be able to begin secure than their past wireless hotspots were. BCTI consolidating servers and storage that were once was able to install a system that would enforce isolated to specific locations. Currently we are Carson-Newman’s   policy   that   anti-virus software implementing an access control system – complete was installed, etc. Also, the network was designed with proximity cards and surveillance cameras – so that core functions such as student records that will leverage the investment in the data would be secure. In effect, BCTI designed and network. Other possibilities could include Voice implemented two networks in one resulting in over Internet Protocol  (VoIP),”  si d  Kindred.   a   maximum functionality for students and strong prevention of a security breach of records. The network was designed to provide a foundation that would allow for a new converged network Security paradigm. They can add new features as needed or BCTI configured Clean Access software to monitor desired such as VoIP, storage over data network or the network and ensure that any problems will be video and run them all on a single network. It will found and dealt with quickly. The Clean Access reduce costs in the long run since they will not have system is a key part of the network management to maintain multiple systems. As Carson-Newman system. It ensures that anyone logging into the grows and adapts to new technologies, the network system has adequate anti-virus software and is infrastructure can be expanded and upgraded to essentially clean in order to have access to the meet their needs. network. Business Result Carson-Newman is enjoying state-of-the-art network infrastructure with faster speeds and greater connectivity. It is redundant, easier to manage, and more secure. Students, faculty and BCTI  110 KLM Drive, Suite 8 Johnson City BCTI  110 KLM Drive, Suite 8, Johnson City, TN 37615  (423) 283-0543  www.bcti.com
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  • 47. December 2008 Tusculum College Success Story Local College Upgrades Cisco VoIP system without a Hitch Customer Profile BCTI had to develop a way to migrate the college’s complex phone system configuration while keeping the Founded in 1794, Tusculum College is the oldest college existing system online. There were several approaches in Tennessee. The wooded 160-acre campus is located discussed. One option was to manually enter the data, in Greeneville, Tennessee, and has an enrollment of but it was quickly apparent it would take too much time. more than 2600 students. Tusculum is affiliated with the Tusculum is a large institution with a large amount of Presbyterian Church and offers both baccalaureate data. The second option was to try to pull the relevant degrees and the Master of Arts degree in education and information needed using SQL statements, but there organizational management. was a fear that small bits of data could be missed. Situation Sr. Engineer Brandon Cox developed a new, effective method of migration, since there was no tool to upgrade Tusculum College was one of the first colleges in the directly from the old version to the newest version. Using area to deploy Voice over Internet Protocol (VoIP) in a server from BCTI’s lab equipment, Brandon loaded 2002. They purchased a Cisco Call Manager 3.2 server VMware and created an exact replica of Tusculum’s and a Unity 3.1 server. The Cisco system provided many CallManager. Once the replica had been carefully tested advantages and met Tusculum’s need to converge their to ensure that all data was intact, Brandon upgraded the voice and data networks. It also allowed them the ability virtual CallManager to 4.0, then to 4.3, and finally to to connect to their remote campuses in other cities in a CallManager 6.1.2, taking time to verify the data after unified manner, while reducing costs and administrative each upgrade. A similar procedure was performed for demands. “The system was rock solid but after six years, the Unity server. This process allowed Tusculum to it was time for an upgrade,” said Chris Summey, upgrade from an unsupported version of CallManager Assistant Director of Information Systems. and Unity to the latest versions without taking the current servers out of production. BCTI strongly recommended that Tusculum deploy a pair of redundant CallManagers as part of the new Over Fall Break, BCTI installed the new Call Manager design. The campus currently had only one server for and Unity Server. Through careful preparation, the the entire phone system which, if it failed, would cause execution was simple. Since BCTI already had a virtual issues across the entire campus. The next problem that replica of Tusculum’s server, the engineers simply made Tusculum faced was the need to upgrade from Call a backup of the virtual machine and data, loaded Manager 3.2 and Unity 3.1 to CCM 6.1.2 while CallManager on the new servers, and easily restored the incorporating Unity Voicemail 5.0 with Unified Messaging data from the backup. They shut down the old server, tied to the college’s Active Directory and Microsoft turned on the new server, and everything worked. After Exchange server. There was no direct upgrade ability living through previous phone system upgrades with the offered by Cisco, which created some difficulty. BCTI local phone company Chris was a little nervous. “The was selected to upgrade the phone system without systems downtime was literally just a matter of minutes losing valuable information while keeping downtime to and then everything was back up and running with all bare minimum. Everything had to be implemented in a call routing working perfectly. I can’t say enough about four hour window during the 2008 Fall Break, which the professionalism, knowledge, and quality of work meant a lot of preparation. provided by BCTI,” said Summey. Solution Results Upgrading from CallManager 3.2 and Unity 3.1 to Tusculum received a new, fault tolerant, Cisco- CallManager 6.1.2 and Unity 5.0 presented a challenge. supported system without a single point of failure, and First, Cisco does not have a migration pathway from the without losing a single voice mail or phone call. Unlike outdated software versions, recommending that all before, all of Tusculum’s core call managing equipment configurations be recreated from scratch on the new is now fully supported. Phone users now experience servers - a process that would take many hours and be additional features such as the ability to receive voice very costly to the college. Second, the Cisco voice mail traditionally or via email. This system improves solutions have been so successful and integral at productivity by allowing staff, professors, etc to access Tusculum that downtime had to be kept a minimum. messages anytime and anywhere, thereby allowing them to respond faster to messages for increased service, and productivity. BCTI  110 KLM Drive, Suite 8, Johnson City, TN 37615  (423) 283-0543  www.bcti.com
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  • 53. Recent Training  2012 Cisco Partner Velocity Marketing Event, Las Vegas, NV  2011 ConnectWise Training, Atlanta, GA  2011 Ingram Micro VentureTechNetwork & Mastermind Participation, Memphis, TN & Las Vegas, NV
  • 54. Contact Info:  Allison L. Stewart  allison.l.stewart@me.com  423.292.3319  LinkedIn: http://www.linkedin.com/in/stewartallison