2. Objectives
• By the end of this interactive presentation
participants will be able to:
1. Tell the levels of communication.
2. Define effective communication.
3. Name barriers to effective communication.
9/16/2018 2skmuyingo2018
3. Definition of terms
• Effective communication; is a process
where a message is received and
understood by the receiver in the manner
that the sender intended it to be.
9/16/2018 3skmuyingo2018
4. Levels of communication
Intrapersonal Communication:
this takes place within the person
him/herself. It’s also referred to as
“monologue”.
Language use/ thought internal to the
communicator.
It’s the active involvement of the individual in
symbolic processing of messages.
Individual becomes his/her own sender-
receiver, providing feedback to him/herself.
9/16/2018 4skmuyingo2018
5. • Intrapersonal communication can
encompass;
Day dreaming
Nocturnal dreaming
Speaking aloud to self
Writing one’s thoughts or observation.
• Making gestures while thinking.
• Communication between body parts- “my
stomach is telling me it’s time for lunch”
(K. Weick et al).9/16/2018 5skmuyingo2018
6. Societal Communication:
it involves teaching of societal values by formal
or informal means.
Group communication:
Nature of communication that occurs in groups 2-
12 individuals.
Small group communication generally takes place
in a context that mixes interpersonal
communication interactions with social
clustering.
Public Communication:
it’s a level that is between an individual and many
persons, or between many persons.9/16/2018 6skmuyingo2018
9. Interpersonal Communication:
Having good interpersonal communication skills
support such processes as;
Parenting
Intimate relationship
Management
Selling
Counseling
Coaching
Mentoring & co-mentoring, which is in groups
Conflict management.
9/16/2018 9skmuyingo2018
10. Barriers to Effective Communication
• Contradicting The Verbal And Non-
verbal Message.
Verbal communication should be
accompanied by non-verbal messages
that suit it.
In some cases, the non-verbal message
contradicts the verbal communication ie,
when one communicates sadness and
smiles.9/16/2018 10skmuyingo2018
11. • Variation In Age;
Age difference btn the sender & receiver
can constitute a barrier. Message
transmitted by the sender in most cases
the teacher, may not be in the learners
interests because of age.
• Sex (read about sex as a barrier to
effective
communication)…………………………
…
9/16/2018 11skmuyingo2018
12. • Sender’s Lack Of Prior Knowledge
About The Receiver;
this is common when the sender does not
know the background, interests, and
needs of the learners.
We need to be well versed with the
students’ background information to
communicate to them effectively.
9/16/2018 12skmuyingo2018
13. Language;
Different languages, vocabulary, accent,
Semantic gaps (words having similar
pronunciation but multiple meanings ie-
…..), badly expressed message, and
wrong interpretation. Use of jargons,
inappropriate words.
9/16/2018 13skmuyingo2018
14. • Cultural Barriers;
age, education, gender,
socioeconomic status, cultural
background, religion. These can
separate a person from another and
create a barrier.
9/16/2018 14skmuyingo2018
15. • Individual Barriers;
may result from an individual’s
perceptual and personal comfort. Even
when two persons have experienced the
same event, their mental perception may/
may not be identical which acts as a
barrier. Poor attention, close mindedness.
9/16/2018 15skmuyingo2018
16. • Organizational;
it includes poor organizations culture,
stringent rules, relationship, large
working areas physically separated from
others, background noise.
9/16/2018 16skmuyingo2018
17. • Interpersonal barrier;
lack of trust in employees by employers,
lack of knowledge of non-verbal clues
like facial expression, facial expression,
body language, gestures, eye contact,
shortage of time for employees,
consideration for employees needs,
Bypassing and information overloading.
9/16/2018 17skmuyingo2018
