Your mobile phone has buzzed letting you know an employee has requested to swap a shift. What is this? A shift swap works very similar to how cover shifts or open shifts work, they are just driven by the employee. Just like any of SWIFT SHIFT's features the Manager retains ultimate control in the process! What does approving a shift swap request actually mean? The shift is published to available staff just like an open shift or cover shift Staff requesting the swap is not removed from shift! If not suitable replacement is found, the staff member will still be responsible for their scheduled shift Staff member is only removed from shift after a replacement has been found What does declining a shift swap request actually mean? The shift is not published to available staff Staff member requesting swap remains scheduled on that specific shift