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Standard Operating Procedure.pptx
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What is a standard?
o A standard is a rule that provides clear explanations
o Continuous improvement methods depend on identifying, setting and improving the
standards
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What is an SOP?
o A structured guidance document that details a series of steps for achieving an
expected outcome.
o An SOP describes technical and fundamental operational elements.
o A set of written instructions for routine activities followed by an organization.
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Benefits of Standard Work
o Clarifies the process
o Documents the best way to do a job
o Reduces variability and ensures operating consistency
o Provides the baseline for improvement
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Good Standards
Staff perform better
Tasks are done correctly
Tasks finish on time
Performed the same way every time
Maintain and improve QCD
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Key Features of standards
Represent the best, easiest and safest way to do the job
Offer the best way to preserve the know-how and expertise
Provide a way to measure performance
Show the relations between cause and effect
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Standard Work Documents
o Job Detail Sheet
o Standard Work Chart
o Standard Work Combination Table
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Job Detail Sheet
o Details all the instructions to realise an operation at a workstation describing it by
the safest, easiest and most efficient way
o This document is linked to a process or a basic operation from the process
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Standardised Work Chart
o Describes the succession of basic tasks and the position of the operator for each of
them
o Helps to visualise easily the operator movements and to identify useless movements
o Determines the number of parts between each workstation
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Standardised Work Combination Table
o Gathers all the basic identified tasks on the “job detail sheet” and details each
specific time
o Helps differentiate walking and waiting times from working on the workstation
o Allow to evaluate the difference between cycle time and Takt time
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Definitions
o Cycle Time
The time required to complete one full cycle of work
o Throughput Time
The actual time taken for one product to travel through the process
o TAKT Time
The rate at which we need to produce in order to satisfy customer demand
TAKT Time =
Available Time
Customer Demand
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3 Steps to Establish Standards
Create
the
Standard
Stabilise
the
Standard
Improve
the
Standard
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How to Standardise Processes
1. Observe current state and identify waste
2. Perform improvement and remove waste
3. Trial new process many times
4. Document the standard process (sequence of steps)
5. Make the standard process visual
6. Post Standard Process and Educate
7. Sustain and continuously improve
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Writing Job Detail Sheet
o Each step indicates one motion
o Start the sentence with a verb
o Write key points for each step
o Write detailed description of step as required
o Use pictures or drawings for visual aid
Your SOP
is
considered a
DRAFT
until it is
VALIDATED
and
APPROVED!
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Initial
validation
• Give the “draft” SOP to 1-2
people to read and perform
/evaluate /comment
Re-edit
draft
• Make corrections
Re-
validate
• Final validation
Assign
SOP #
Final
Approval
SOP Validation
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Standard Work & Improvement
o Standardised work without improvement
− Employee motivation is killed
− Problems repeated, unidentified, unsolved
− Employees don’t take initiatives
o Improvements without standardised work
− Progress impossible to identify, improvements stop
− Problems repeat, no root cause analysis
− Chaotic change
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Improvement Cycle
A
A
A
A
P
P
C
C
C
C
D
D
D
D
S
S
KAIZEN
KAIZEN
Maintenance
Maintenance
(Imai, 1986,p. 64)